Service Senior Analyst Job Description

Service Senior Analyst Job Description

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Service senior analyst provides analysis and insights on the BU financial and operational performance, especially around key financial and operational drivers.

Service Senior Analyst Duties & Responsibilities

To write an effective service senior analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included service senior analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Supports the successful delivery, enhancement, and maintenance of Service Engine capabilities
Create software distribution entries into the manual software deployment system
Provide technical guidance to the lines of business for compliance activities
Participate in the SCCM 2012 migration activities
Assist with the design and implementation of the Software Library
Proactively follow up on software install problems and facilitate remediation
Work thought service partners to resolve all issues impacting software installation
Be cognizant of all current release statuses and problems
Participate in RM Bi-weekly meetings to discuss issues related to distribution of SFR’s or any questions that the RM’s may have
Identify opportunities for automation and improving software distribution

Service Senior Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Senior Analyst

List any licenses or certifications required by the position: ITIL, SDI, MCP, V3, CCENT, CCNA, MCSA, CCTS, SAP, ITSM

Education for Service Senior Analyst

Typically a job would require a certain level of education.

Employers hiring for the service senior analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Computer Science, Technical, Business, Business/Administration, Management, Computer Engineering, Communication, Information Technology, Finance

Skills for Service Senior Analyst

Desired skills for service senior analyst include:

Excel and financial terms are
Automotive/insurance
Key financial measures
Microsoft Office
System procedures and information sources of the client
Accenture’s privacy regulations
Adobe products
Audit
Bloomberg is an advantage
Brokerage operational disciples

Desired experience for service senior analyst includes:

Acts independently with general direction
Willingness to develop as a Business Analyst using Agile methodologies
Knowledge of modeling techniques (UML) and requirements specification (Use Cases, User Stories) is a plus
A+ and Net+ certifications are preferred iSeries and Computer Operations experience or equivalent combination of education, experience or on the job training
Willingness to develop as a Business Analyst using Agile methodologies close cooperate with development team
Meet or exceed OLAs for service commitments

Service Senior Analyst Examples

1

Service Senior Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a service senior analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service senior analyst
  • Serve as lead conduit between developers, testers, architects, Scrum Master, Product Owner and with external and internal customers
  • Work closely with the Scrum team assisting team members with understanding customers’ needs
  • Support the allocations process to ensure timely, accurate and complete recognition of allocated financial transactions
  • Ensure that the various allocation methodologies are documented, maintained, and calculated properly, and that the underlying metrics are reconciled to supporting documentation
  • Actively support Service Company Finance projects, providing data analysis and recommendations for process improvement opportunities
  • Participate in achieving goals and metrics of Service Company Finance, including support of regular dashboard as required
  • Proactively support a collaborative team working environment and focus on the design of new and improved processes in order to achieve business objectives and continuously improve performance within the Service Company Finance Team
  • Support smooth IT Operations for the Zug site
  • On a platform which provides SabreSonic capabilities to internal and external systems
  • Optimize solution performance and help airlines deliver unique customer experiences at
Qualifications for service senior analyst
  • Communicative, detail oriented individual
  • Excellent knowledge about Agile/Scrum framework
  • Experience in writing Epics and User Stories
  • Excellent interpersonal, presentation and communication skills along with the ability to work effectively with both collocated and distributed global teams
  • Self-Starter, well organized and Self-Managing
  • Must have a positive attitude, attention to detail, be a team player, have a strong work ethic and a good sense of humor
2

Service Senior Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service senior analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service senior analyst
  • Managing work allocation in the absence of Team Leader, in consultation with Managers
  • Working with the Manager and Group projects area on any allocated Client projects
  • Identifying training gaps if within the team and sharing these with TL/Manager
  • Monitor/Triage all domestic and international Data Centers and Data Centre Technologies
  • Detect, investigate, diagnosis and recovery anomalies across the production infrastructure
  • Documents and maintain standards, procedures and support information
  • Maintains strong understanding of HR Policies and procedures federal state and local regulations
  • Monitor/triage all domestic and international Data Centre servers and associated technologies
  • Leads SFE development projects, utilizing your specialized Salesforce.com knowledge and skills, while following approved J&J standard policies and procedures
  • Assist in knowledge transfer to team members and organizations after successful delivery of the service
Qualifications for service senior analyst
  • Excellent interpersonal, presentation and communication skills along with the ability
  • Perform analyses, identify trends, and create and monitor ongoing reporting of regulatory and risk factors
  • Assist in monitoring and testing of regulatory compliance of the business unit
  • Assist in monitoring risk from existing formal investigations and enforcement actions related to suppliers within the SRM portfolio
  • Assist in evaluating tools for regulatory monitoring and alert systems
  • Working in a call centre, customer service environment
3

Service Senior Analyst Job Description

Job Description Example
Our company is looking to fill the role of service senior analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service senior analyst
  • May be required to plan, select, and schedule approved vendors to deliver the service and oversee the work of vendor resources throughout a project
  • May be required to manage the AS budget for the delivery of the service and be responsible for reporting on service performance to leadership and customers
  • May be required to develop service improvement plans and/or run service improvement initiatives
  • Conducts claims research to identify patterns and trends that cause a disruption to timely and accurate payment of claims
  • Performs analyses to assess provider trends, process gaps and opportunities and to improve the overall provider experience
  • Performing rigorous tactical and financial analysis to pinpoint appropriate and practical recommendations relative to the provider network
  • Proactively develops and manages provider relationships
  • Seeks to improve the provider experience through effective research and resolution to provider issues and concerns
  • Participates actively in projects and tactical initiatives led by the Provider Service department
  • Collaborates and works well within both the Provider Service team and across other departments
Qualifications for service senior analyst
  • Transfer agency services (training will be provided)
  • 3 or more years configuration experience in ServiceNow (including creating work-flows, forms)
  • Demonstrated success implementing, supporting and maintaining ServiceNow
  • ITIL Foundation Level certification and ServiceNow System Administrator Certification would be preferred
  • Demonstrate solid knowledge and experience in various industrial best practices and standards, ITIL, CMMI, ISO, SAS 70
  • Fluent Japanese including read/write
4

Service Senior Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service senior analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service senior analyst
  • Provides Provider Training on Policy and Process changes and other communications as necessary
  • Responsible for researching Portal connectivity and access issues
  • Researches, resolves and tracks provider complaints related to Authorization issues
  • Facilitates and participates in Provider Town Hall meetings as needed
  • Understand the key risks and controls in the MI process, be able to adhere and conform to risk standards
  • Assist the team lead in defining and implementing new processes and be proactive in driving efficiencies across the business
  • Assist team lead and regional lead to identify process improvements and synergies on an ongoing basis and liaise with subject matter experts (SMEs) on metrics reporting for existing and new markets while monitoring trends
  • Adhere to best practice globally, liaising with operations and business teams across all regions
  • Measuring, monitoring and reporting BAU process by deriving key risk indicators metrics
  • Support and contribute to our technology strategy (OMD/DART)
Qualifications for service senior analyst
  • Thorough knowledge of the assigned department(s)Electronic Banking & Business Account Support (EBBAS)
  • 4 years of experience in Application Development or equivalent work experience
  • Current in vmWare VRA Suite / vCloud Enterprise Suite or similar cloud management suite such as openstack
  • Familiar with or capable of learning automation languages such as Puppet and / or Chef
  • Must be thoroughly familiar with state and federal employment laws including but not limited to
  • Certified Salesforce Administrator (ADM 201) - essential
5

Service Senior Analyst Job Description

Job Description Example
Our company is looking to fill the role of service senior analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service senior analyst
  • Address administrative issues on a day-to-day basis and use good judgement to escalate issues to team manager
  • Assist team lead and regional lead to handle ad-hoc requests from key stakeholders on top of existing metrics reports to provide ad hoc information and business intelligence to allow key stakeholders to make informed decisions and take responsibility for providing relevant management information (MI) to senior management
  • Monitor all of the team’s MI reporting queries and issues and be able to actively seek ways to eliminate these through detailed root cause analysis
  • Assist team lead and regional lead to work in partnership with Senior Operations managers and the regional lead, build strong cross departmental relationships and ensure all risk and control functions are adhered to
  • Leverage creativity and innovation to lead and/or participate on projects to exploit new capabilities and technologies with a focus on the end-user experience and driving continuous improvements
  • Manage repository of service catalog item technical specifications compliance of their version history and validated test completion history
  • You will become the reference point in the 1) interpretation of Systems auto-generated Graphs for the identified KPI and KQI 2) assessment of anomalies or problems 3) producing the right Actions towards other stakeholders in COO and CTO to maximise the Service Performance
  • Ensure that the younger Analysts perform to a high standard in their role and in support of Specifically departmental projects
  • Work with other SA teams with the common goal of providing an accurate understanding of the end user experience
  • Support the Director in the reporting/communication towards the BUs by escalating in a timed manner any relevant issue, producing well-written and concise performance reports
Qualifications for service senior analyst
  • Certified Salesforce Developer (DEV 401) – desirable – not essential
  • Sales Force.com development experience, with a strong focus on Apex and Visualforce development
  • Confident understanding of Salesforce reporting, views and logic criteria
  • Strong technical skills (Windows, Outlook, MS Word, Excel)
  • Ability to prioritize, manage multiple tasks and work under pressure
  • Ability to identify potential risk and take appropriate action

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