Senior Engineer Service Job Description
Senior engineer service
provides configuration, implementation, and troubleshooting support for the Compute Infrastructure (Fabric Interconnect, UCS Blade Server Chassis, UCS I/O Module, and UCS Blade Server), Storage Infrastructure (MDS Switches and VNX arrays), and VMware to ensure they perform as expected steady-state and correct any failure conditions.
Senior Engineer Service Duties & Responsibilities
To write an effective senior engineer service job description, begin by listing detailed duties, responsibilities and expectations. We have included senior engineer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure efficient standard operating procedures are defined, adhered to, and generate the right evidence that allow us to pass external audit certifications/attestations
Ideal candidate will possess a broad range of computer science skills
Build solutions and help create tools to automate issue detection and diagnosis to enable customers support to self- resolve the issues
Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow
Understand the business needs/capabilities and define what is technically needed to meet strategic objectives and the day-to-day running of the DLP service
Own projects within the team and portions of department-wide projects of small-to-medium scope
Conduct performance analysis/tuning & ensure accurate service capacity planning
Zuken DS-2 administration
Determining the readiness of each production deployment based on release criteria
Your contributions will help ensure that solutions perform, scale, and are highly available
Senior Engineer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Engineer Service
List any licenses or certifications required by the position: MCSE, CCNA, ITIL, SSL, IIS, MCSD, CISSP, RHCE, S.A.T, RHCSA
Education for Senior Engineer Service
Typically a job would require a certain level of education.
Employers hiring for the senior engineer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Mathematics, Sciences, Electrical Engineering, Electronics, Military, Mechanical Engineering, Chemistry
Skills for Senior Engineer Service
Desired skills for senior engineer service include:
Configuration
Management
Migrations
SAP business warehouse functions
Sybase and SQL Server databases
Troubleshooting
Implementing management and monitoring infrastructure for the data center
SAP HANA Implementations
VMAX
VMware Virtualization & Cisco UCS Compute Infrastructure
Desired experience for senior engineer service includes:
This position requires an in-depth knowledge of Ethernet and Optical technologies such as DWDM, Ethernet transceivers
Knowledge of optical systems from companies like Alcatel-Lucent, Ciena, Cisco, Infinera, is required while understanding of Ethernet switches/Routers is preferred
Familiarity with network test devices and tools from companies like JDSU, Spirent, and Ixia UNIX/Linux system tools will be required in order to be successful in this role
3+ years in complex projects with development and design lead responsibilities
Work as part a 24x7x365 operations center
8+ years in the technology industry with broad engineering experience
Senior Engineer Service Examples
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Senior Engineer Service Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of senior engineer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior engineer service
- Deliver manageability solutions to support our pre-production and production environments
- Work with and influence engineering groups to drive manageability into the product/solution
- Help drive and ensure our manageability solutions are aligned and connect across Engineering Groups (inclusive of IT) strategies and solutions
- Manage multiple efforts simultaneously to deploy and support applications/services at global scale
- Deliver excellent service and support to internal customers and partners
- Solid knowledge of Windows server operating systems Windows Server 2012/2016, and Windows Client
- Participate in regular service reviews with senior leadership
- Install, configure, and maintain networking equipment and services to support the global enterprise WAN & LAN environments
- Work with various departments within the CTO and CIO organizations on current initiatives and challenges, provide input on the current and future architecture of the enterprise network while taking in requirements from stakeholders in various internal organizations
- Manage several high profile enterprise network related projects at a given time
Qualifications for senior engineer service
- Good knowledge of graph theory, automata and graph optimization algorithms
- BS in mathematics, computer science or equivalent
- Knowledge of routers from companies like Arista, Juniper, Cisco, Dell, is required while understanding of load balancers, firewalls, IPS, DDoS mitigation, and link encryption is preferred
- Experience with public cloud provider technologies
- Willing to work on call (24x7) as part of an escalation path
- Demonstrated knowledge of voice and video protocols and codecs such as
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Senior Engineer Service Job Description
Job Description Example
Our growing company is looking to fill the role of senior engineer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior engineer service
- Technical support includes operational, application, system troubleshooting and product improvement recommendations
- You will also develop tools and scripts to automate troubleshooting and diagnostics activities
- Drive end-to-end customer interconnection projects
- Drive the implementation of all end-to-end projects relative to the interconnection in order to reach the shortest possible lead times with the best quality
- Gives support to Regional Technical Managers and Engineering for network improvements (cost and redundancy)
- Provide technical expertise to the Regional Technical Manager for “Request for proposal” answering
- Order local tails/patches and ensure delivery follow-up
- Ensure that all agreements with customers are completely and correctly documented and update processes and guidelines
- Collaborate with ITP on process review and tools development
- Translate high level agreement into Detailed Technical Proposals to the customer
Qualifications for senior engineer service
- Masters or PhD in Mathematics, Computer Science or Electrical Engineering, MBA or equivalent practical experience
- Experience translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- 8 + yrs of voice and video protocols and codecs such as
- 8+ yrs of experience in networking technologies including WAN technologies such as MPLS, Ethernet
- Working knowledge of Load Balancing solutions like HLB, ASLB and how they are used in highly complex and available enterprise environments
- Automate virtual storage
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Senior Engineer Service Job Description
Job Description Example
Our growing company is looking for a senior engineer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior engineer service
- Leading and growing the team of community engineers to ensure they achieve their career and performance goals
- Providing deep technical and process insights to help develop machine-learning based tools to significantly improve the scale and effectiveness of the community engineering team
- Being of the voice and advocate for our customers, performing deep dive analysis and acting on observed areas for improvement
- Collaborating with Engineering and other cross-functional team leaders to provide community insights to help drive feature decisions
- Developing detailed knowledge about specific product lines and features and building necessary tools and processes to ensure knowledge transfer within both the community engineering team and CXP
- Engaging directly with Azure developers and IT professionals in Azure communities including MSDN and StackOverflow to answer technical questions and help solve customer problems
- Running projects to create and update Azure product documentation to help customers build solutions on Azure
- Actively seeking solutions to customer and team needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Automate routine tasks and drive process improvement within the team to reduce the amount of direct engagement necessary to manage the service
- To provide high quality service to Beckman Coulter users and achieve customer satisfaction and optimal service quality
Qualifications for senior engineer service
- MS or BS in related discipline
- Demonstrated expertise in web services, virtualization, cloud concepts, REST, JSON, XML, MySQL, PHP, LDAP, & object oriented methodologies
- Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities on point solutions
- Experience leading software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Demonstrated 5 years of expertise in web services, virtualization and cloud concepts
- Experience identifying services appropriate for hosting on PaaS, migration to internal or external SaaS providers
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Senior Engineer Service Job Description
Job Description Example
Our company is searching for experienced candidates for the position of senior engineer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior engineer service
- Work with Engineering team to update the HLD and request final approval
- Create Bill of Material and work with Procurement and Finance teams for PO approval
- Leverage tools like PowerShell, Python & SQL to collect and retrieve network and H/W analytics
- Perform scenario analysis to understand impact of DataCenter size, optical solution, site location
- Resolves difficult escalated repairs and advises on hot account resolutions
- Mentor to new engineers and signs off on the certification of newly trained FSE
- Receives customer service requests through customers EAMS and LIS Manager
- Manages workload & customer requirements onsite designated by the manager or lead
- Seeks assistance from peers when unable to meet the customer’s expectations
- Close out service activities utilizing administration tools for accurate record keeping, including closing service calls daily upon completion
Qualifications for senior engineer service
- BA/BS in Computer Science, Electrical/Computer Engineering, related degree, or equivalent work experience
- 5+ years of experience in service operations with expert experience of running and supporting Enterprise Scale Services and infrastructure at internet data center environments
- 5+ years of network configurations of web services/IIS and strong System Engineering & past experience in deployments and upgrades is a plus
- 2 plus years of strong SQL development and administration working with SQL AG., Experience with webstore, replication and data partition is a plus
- Closely collaborate with partner teams where engineering & business dependen
- Develop automation for deployment of virtual switch infrastructure in global hyperscale environments
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Senior Engineer Service Job Description
Job Description Example
Our company is searching for experienced candidates for the position of senior engineer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior engineer service
- Migration technology triage & RCA management
- ISV tool technical support management
- Own the Vendor performance management to contractual SLAs to ensure great customer & partner experience
- Participate in the Financial management of a $10M+ infrastructure portfolio, through ensuring the related MTC service and budgeting processes are adhered to
- Manages consultants that work on addition systems and controllers at their customers
- Submits timely detailed trip reports and expense accounts for all travel related to customer visits
- Works across the Technical Service Organization to ensure consistent service to global refinery customers
- Completes special projects, as assigned, to support new product, market, or service development and improve the operational effective of the Sales and Technical Service Organization
- Devops processes and technology to support continuous deployment and test
- Migration operations technical support processes and procedures
Qualifications for senior engineer service
- Develop automation for virtual storage
- Strong understanding of audio and video principles
- Experience with predictive analysis of e2e service behavior through telemetry
- Experience working with software engineering team members and ownership of translating customer and technical requirements into service architecture to meet Quality of Service Expectations for e2e business services
- 5+ years’ experience with programming/scripting languages
- Experience creating and managing public cloud solutions