Assistant Customer Support Job Description

Assistant Customer Support Job Description

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Assistant customer support provides support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center.

Assistant Customer Support Duties & Responsibilities

To write an effective assistant customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant customer support job description templates that you can modify and use.

Sample responsibilities for this position include:

Deal with the processing of post submission application packaging requirements in line with the relevant control framework and dealing with subsequent enquiries after this point
Answering telephone calls and responding to basic customer questions using established methods provided in training
Recording calls on account history record with results of the inquiry
Responsible for customer contract flowdown & maintenance in every aspect (pricing, contract terms, contact details, quality requirements, documentation requirements)
Uploading and tracking of documents through the copy approval system UNITAS keeping the relevant personnel updating on progress marketing
Load completed payments into the batch payment file and then to process these through SAP and Lynx
Must have customer service experience, Commercial lines Insurance experience is a plus
Must have solid computer skills, data entry (MS Office / Word / Outlook)
Meet and greet visitors and direct them to the appropriate person or department
Respond to telephone inquiries, take messages and/or direct the caller to another party as appropriate

Assistant Customer Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Assistant Customer Support

Typically a job would require a certain level of education.

Employers hiring for the assistant customer support job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Performance, Business/Administration, Education, General Education, Management, Healthcare, Administration, Graduate, Associates

Skills for Assistant Customer Support

Desired skills for assistant customer support include:

TCP\IP network protocol
Application
Competence in websites
Excel
Forms
Microsoft Active Directory and ServiceNow
Microsoft Office 365
Procedures and workflow governing the processing of Insurance products
Smartphones and tablets
AS400

Desired experience for assistant customer support includes:

Provide clerical support to department staff
Type correspondence, file/retrieve/copy/distribute information, schedule appointments, meetings
Update reference manuals to ensure compliance with agency regulations and internal policies, procedures, and standards
Sort, prioritize, and distribute incoming mail and/or faxes and ensure that outgoing mail is properly addressed and packaged
Customer Service policy training
Endorsement, payment processing and State law training

Assistant Customer Support Examples

1

Assistant Customer Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for an assistant customer support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for assistant customer support
  • Job shadowing (Call listening, call monitoring)
  • Experience with insurance is preferred but not required
  • Employees will alternate between processing illustrations and handling inbound calls
  • Personal lines/Home Owners Insurance experience is a plus
  • Ensure families are up to date with finances - be prepared to take payments over the phone, liaise with finance, action refunds, and tactfully investigate and evaluate individual payment plans assessing individual’s circumstances and find an appropriate course of action
  • Provide advice and support to Challengers and guardians both verbal and written on a wide range of issues including but not limited to fundraising, expedition kit, destinations and itineraries, medical issues, booking conditions, payment options, flight inquiries, safety and back up
  • Completion/retrieval of relevant information (written or verbal) to ensure effective internal and external customer service
  • Through my own initiative monitor my own performance and develop the knowledge and skills including Barclays lending criteria that I need to be the best I can be in my role and my career in Barclays
  • Ensure that customers receive an exceptional service by addressing customer solution and mortgage requirements in accordance with set procedures
  • Ability to work remote (Up to 4 days a week) after 3 – 8 months
Qualifications for assistant customer support
  • Minimum of one year clerical/customer support experience in a healthcare environment
  • Associate degree in business or secretarial science (two-year program)
  • Higher education (or currently in acquisition)
  • Analytical thinking combined with attention to detail
  • Initiative, positive and problem solving attitude
  • Must have skills to be considered for this role
2

Assistant Customer Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of assistant customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for assistant customer support
  • Coordinate with VOD team for timely processing of customer content encoding
  • Customer specific metadata entry (data entry/manipulation/validation)
  • Image processing for customer specific needs (crop/resize/color mode/file format)
  • Quality Control of metadata delivery to specific customers
  • Assist in the preparation of customer programming carts and related materials
  • Weekly processing of incoming customer data
  • Actively participates in group discussions and meetings
  • Disseminates appropriate information to department as needed
  • Ad Hoc duties to support administrative tasks of the department
  • Training will be in Irving, TX for the first 4-6 weeks, then move to Plano location
Qualifications for assistant customer support
  • A track record of success in meeting customer needs
  • Follow a self-managed programme of continuous development and meet the standards of regular competency testing
  • Expertise in use of IT systems and associated applications
  • Bachelor’s Degree in Industrial Engineering, Business Administration or related field from an accredited institution
  • Minimum of 1 years of working experience in customer service function
  • Must be familiar with PDO products and their applications
3

Assistant Customer Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of assistant customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for assistant customer support
  • Contacting customers for delivery arrangements
  • Follow-up with customers on orders / receivables / pending orders
  • Support for data entry into ERP system for invoicing of customer orders and back ordering
  • Send offer for spares to customers
  • Update and Work with the Sales Team for offers, orders confirmation, receivables
  • Administrative support to Customer Support Organization
  • Apply existing solutions to client requests when possible (on less complex enquiries)
  • Communicate and articulate replies and resolutions to clients in a professional manner
  • Hand over enquiries to consultants and developers in the first level support for analysis and delivery of a solution
  • Work hand in hand with other Customer Support Assistants to ensure seamless processes and assistance
Qualifications for assistant customer support
  • 2 years of college or technical school
  • 3 – 5 years of experience within the broadcast industry preferred (preferably in Operations, NOC and/or Program Prep)
  • Ability to identify and prioritize issues
  • Bilingual French and English is a must (speak, write, read)
  • Serve as first Point of Contact for customer issues
  • Verbally verify customer information profile and update as necessary
4

Assistant Customer Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of assistant customer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for assistant customer support
  • Prepares reports as per requirements
  • Be the first point of contact to our customers and providing a high level of support to our global customers requests and queries
  • Evaluate incoming communication using initiative through various entitlement validation methods to progress customers and to log incidents in our Incident Management System distributing these to certified engineers responsible for Vendors
  • In addition, you will also be responsible for managing the logistics of our Hardware service, identifying diagnosed hardware incidents, selecting stock, and organising onsite technical engineers to aid the replacement of customer defective hardware within contractual SLAs
  • Manage supplier relationship and expectations and deliver a high level of customer service over the telephone
  • Ensure all invoices are processed and paid within the agreed terms
  • Ensure clear communication between supply team and supplier
  • Assist credit control with queries and ad hoc problem resolution on behalf of the supplier and internal customers
  • Build knowledge and develop understanding of suppliers and locations
  • Work closely with supply, to build full understanding of the supplier and the location
Qualifications for assistant customer support
  • Responsible for recording issue and all follow up actions within Call Tracking tool
  • Perform Initial troubleshooting analysis utilizing available resources including Knowledge repository tool
  • Resolve problem/service requests as per skill sets and Knowledge Tool instructions
  • Dispatch problem/service requests to next level of support as necessary
  • Verification of problem/service request resolution and customer satisfaction
  • The Service Ambassador is responsible for the delivery of the service, and the action items necessary to implement the organizational strategies
5

Assistant Customer Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of assistant customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for assistant customer support
  • Work with Tax to resolve internal and external tax queries
  • Respond to customers and advisor’s requests for information or transactions on life insurance and/or annuity contracts via telephone and/or e-mail
  • Research and respond to questions regarding status updates, policy/contract provisions, and transactions processed
  • Efficiently access and navigate systems to provide a response to the customer’s inquiry, process transactions and/or properly document actions taken to ensure completion
  • Enhance and strengthen relationships between our client and customers by using strong communication skills, keen listening skills and empathy
  • Deliver high quality service by performing responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal skills
  • Efficiently access and navigate systems to respond to the customer’s inquiry, process transactions and/or properly document actions taken to ensure completion
  • Respond to caller inquiries and/or requests for services for assigned account(s), providing high quality service
  • Assist customers in resolving technical issues by providing guidance or referring more complex technical issues through a defined escalation process
  • Follow up with customers to ensure that their inquiries within established time frames
Qualifications for assistant customer support
  • Support and participation in any Quality Management System improvement processes identified
  • Must be confident in one’s ability to assess situations and make informed decisions
  • 3 – 5 years of relevant experience in Sales Admin (Experience in working on Navision or SAP would be added advantage)
  • Should follow laid procedures
  • Interested in learning
  • Maintain good relationship with peers, superiors and customers

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