Support Assistant Job Description

Support Assistant Job Description

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Support assistant provides technical support in the areas of computer hardware and software, printers, copiers, fax machines, telephone systems, cell phones and pagers.

Support Assistant Duties & Responsibilities

To write an effective support assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included support assistant job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with management team to maintain administrative procedures and supporting documentation, updating central record repositories or SharePoint where relevant
To work with Bid Teams during the initial stages of a bid, and help create the necessary documentation and document management procedures
Be the 1st-level support to resolve users’ technical issues related to their desktops, laptops, tablets, phones, printers, network connectivity, website services and software
To assist with the administration relating to starting and leaving employees
To apply regular follow up calls to ensure operation managers deadlines are met relating to reporting and audits
To input audits in the relevant system as received and maintain the monthly reporting
To produce all correspondence accurately and in line with agreed SLAs
Carry out routine administration activities including but not limited to filing, fax, photocopying, answering telephones
Travel to maintain key relationships when required
Take responsibility for and be actively involved in your personal development and career progression

Support Assistant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Assistant

List any licenses or certifications required by the position: BLS, NISM, JLPT, CET, PLMS, CMA, NC

Education for Support Assistant

Typically a job would require a certain level of education.

Employers hiring for the support assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Department of Education, Communication, Associates, Healthcare, Business/Administration, Health, Graduate, Technical, Management

Skills for Support Assistant

Desired skills for support assistant include:

Printers
Copiers
Fax machines at a level consistent with experience
Calculators
Excel
Health and welfare
Excel and PowerPoint
Defined benefit pension plans
Administrative and clerical procedures
Procedures

Desired experience for support assistant includes:

Must have initiative and be self-starter
Must function calmly under strict time constraints
High school / college / university diploma (could be last year student)
Carry out monthly / quarterly MI gathering and analysis, highlighting relevant changes or issues to be examined
Assist in the preparation and delivery of presentations, documents or reports, ensuring consistency in formatting, branding and approach
Maintain organisational charts, frameworks and operating manuals for the function, liaising with the team administration and business leads for changes and updates

Support Assistant Examples

1

Support Assistant Job Description

Job Description Example
Our growing company is hiring for a support assistant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support assistant
  • Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes
  • Assist with briefing charts
  • Report suspected instances of fraud and other legal offenses
  • To act as Lead Bid Support Assistant on a Bid and to have a thorough understanding of the functions and responsibilities of a Bid Support Assistant on a Bid Team
  • To book complex travel arrangements including travel and accommodation
  • To book and arrange meetings, including managing delegates where necessary
  • To provide advice to Bid Teams on the creation of their bid documents
  • To attend Bid Team meetings as required
  • Printing and binding documents
  • Management of the online document database, including creating, amending and logging of documents and folders
Qualifications for support assistant
  • Courteous and professional telephone manner
  • Bachelor's degree (or equivalent) in Business or related field and 2-4 years relevant experience
  • To communicate with all members of Bid and Senior Management Teams, both written and orally
  • To work alongside the bid team when needed, which may mean having to travel occasionally
  • Advanced knowledge of Word, with a proven ability to use and create templates
  • Knowledge of Adobe InDesign would also be an advantage
2

Support Assistant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support assistant
  • Participate in calls, visits, presentations and web walk-throughs
  • Utilize strong written and oral communication skills to prepare convincing and concise presentations for various groups, strategic networks and community on complex and sensitive subject matters with favorable results for company
  • Perform support assignments as needed to support functional teams within the Business Development department
  • Represent the organization positively, both internally and externally, by supporting the strategic direction and priorities, objectives, mission and values of the organization
  • Maintain confidentiality and safeguard the operations of business
  • Download RFPs, compile, verify files received and print sections as needed
  • D2 management for proposals
  • Filing/archiving in D2
  • Managing client messages during proposals (Getting them off procurement sites, logging them, filing them in D2, getting them to the team, tracking completion.)
  • Meeting coordination for proposals
Qualifications for support assistant
  • Years experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
  • Ability to work to tight deadlines, which means needing to be flexible to do overtime when needed, sometimes at short notice
  • Demonstrated work experience and proficiency with MS Office Suite
  • Needs excellent organizational skills and the ability to multi-task and stay focused under pressure
  • Needs the ability to make decisions to plan and assign tasks, when required
  • Receive and respond to correspondence (some of which may be confidential)
3

Support Assistant Job Description

Job Description Example
Our innovative and growing company is hiring for a support assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support assistant
  • To verify AIMs document to ensure payment for the vendor especially for sponsorship/ marketing expenses
  • Setup appointment/ meeting with customers
  • Familiarizing clients with the products & provide product information and solutions
  • Record all student attendance/absence as required by each programme
  • Assist Programme Managers in the production of all programme handbooks, providing advice and guidance regarding standard and consistent presentation of information
  • Create registers and other documentation for each programme as required by, but not limited to, Programme Managers and Senior Programme Support Officer, and ensure they are kept up-to-date, highlighting concerns as appropriate
  • Support programme meetings as required
  • Providing a comprehensive administrative service for programmes and modules as required
  • Act as main contact point for student queries regarding Learning Central
  • Provide general Learning Central support to staff
Qualifications for support assistant
  • Accept, screen, and route telephone calls
  • Arrange meetings and conferences, schedule interviews and appointments and perform other duties related to maintaining individual schedules
  • Support the external and internal sales teams with information and where appropriate assist in getting quotations put together in a timely manner
  • Assist the sales support team by liaising with production / engineering and procurement departments to establish a solution that is fully costed with a lead time
  • Generate quotations and assist in the preparation of commercial and technical proposals and tenders
  • Support the Customer Services function as appropriate
4

Support Assistant Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of support assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support assistant
  • Maintain the calendars for the Director of Undergraduate Student Affairs and advising
  • Enter, review, and maintain other student information such as a continuous list of active students, disseminates student information, and reviews student records during group advising and before graduation
  • Manage graduation exercises and textbook ordering
  • Providing administrative support in the allocation of individual students to suitable placement learning opportunities
  • Updating information relating to individual students and placement providers within the student records system in a timely manner and ensure appropriate archiving and disposal
  • Liaising with individual students about placement allocations and advise them on matters relating to placement education
  • Liaising with academic staff and placement providers in respect of placement learning opportunities
  • Providing placement providers/coordinators with relevant information and documentation where appropriate, in preparation for students attending clinical placement
  • Supporting the administration of timely and meaningful conduct of clinical audit activities and update databases in response to findings
  • Liaising with the School’s Finance team to arrange overnight accommodation for students whilst on clinical placement away from the University, where appropriate
Qualifications for support assistant
  • Years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory, Internet Explorer
  • Three years of administrative office experience
  • A minimum of six months of laboratory experience
  • Previous working knowledge of working with Steinernema hermaphroditum, ability to read and interpret scientific data
  • To respond quickly and efficiently to all in-coming sales enquiries by telephone, fax and email
  • To follow up all enquiries, preparing proposals where necessary
5

Support Assistant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support assistant
  • Answer office main line incoming phone calls and assisting clients with inquiries
  • Review and index of new business prospects for program practice acceptability into database system
  • Set up pre-renewal files by transferring documents, preparing solicitation notice and pulling specific industry reports
  • Look up loss run requests and order Motor Vehicle Reports
  • Process Oden Legal Notices send to agent and insured
  • Process policy changes, cancellations and reinstatements within assigned authority level
  • New business and renewal pre-rating of accounts into rating system
  • Participate in structured underwriting training events and programs to increase skill set
  • Provide administrative and professional support to internal and external clients through the timely processing of legal administrative functions
  • Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams
Qualifications for support assistant
  • Close Protection Operator - FCO Contract - British Embassy Kabul
  • At least 6 months of experience of internship and/or pharmacy related experience
  • Hands on experience coaching and developing
  • At least 2 to 3 years of administrative support experience or education in a related field
  • Candidates must possess the ability to listen communicate information in a clear, courteous, concise and logical manner
  • Previous experience within a support role

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