Medical Support Assistant Job Description

Medical Support Assistant Job Description

172 votes for Medical Support Assistant
Medical support assistant provides nursing care as assigned in a safe manner, consistent with the policies and procedures of the clinic.

Medical Support Assistant Duties & Responsibilities

To write an effective medical support assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included medical support assistant job description templates that you can modify and use.

Sample responsibilities for this position include:

Participate in team huddles and team meetings to manage and plan patient care
Knowledge of managing a clinic to include independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
Participates in the daily team huddles and weekly team meetings where patient care planning and management occur
Performs a variety of administrative functions associated with patient care and treatment
Responsible for maintaining assigned employees timecards in the Kronos system and other timekeeping functions
Assist Clinical staff in gathering medical history information, and may take and
Prepare, clean and sterilize instruments and maintain equipment/supplies that comply with quality of care while maintaining budget
Must have the ability to handle work fluctuations and escalate non-routine issues, questions and/or concerns to the Practice Manager or healthcare provider(s)
Interviews patients to obtain patient registration information
Assists patients in completing new or updated forms for Patient Registration System

Medical Support Assistant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Medical Support Assistant

List any licenses or certifications required by the position: CNA, CPR, AAMA, AMT, MSA, BLS, CMA

Education for Medical Support Assistant

Typically a job would require a certain level of education.

Employers hiring for the medical support assistant job most commonly would prefer for their future employee to have a relevant degree such as Collage Degree in Education, Department of Education, Healthcare, Health, Medical, Performance, Patient Care, Medical Terminology, Health Care, Nursing

Skills for Medical Support Assistant

Desired skills for medical support assistant include:

Microsoft Word and Excel
Technical health care process as it relates to access to care
Managing a clinic
Patient care
Policies and procedures associated with operational activities that affect the patient flow
Revenue process
Medical terminology due to the technical nature of language utilized by clinicians
Administrative Procedures
Applicable public laws
Basic medical terminology

Desired experience for medical support assistant includes:

Acts as receptionist, utilizing appropriate guest relations
Functions with an awareness and application of safety issues identified within the institution
Demonstrates awareness of legal issues in relation to job, and strives to assist in the management of situations in a reduced risk manner
Assures equipment is in proper working order
Graduate from an accredited Nursing Assistant program required
Must meet one year of MSA experience at the next lower grade level (GS-7)

Medical Support Assistant Examples


Medical Support Assistant Job Description

Job Description Example
Our innovative and growing company is hiring for a medical support assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for medical support assistant
  • Identifies patients whose health benefits are subject to prior approval to determine the extent of health care for outpatient
  • Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries
  • Responsible for effective and maximum utilization of PRC funds
  • Assist with the reporting of Catastrophic Health Emergency Fund (CHEF) cases by obligating these funds as soon as possible
  • For the unit led, the Lead organizes work
  • The Lead MSA is responsible for the oversight of the routine to the most complex duties of the occupation in the unit led, with relative administrative independence, and is called upon to mentor and teach less experienced staff and to assist them with questions they may have regarding the work of the occupation
  • Schedules procedures/testing and records specific information required for each
  • Transcribes or types letters, memoranda, medical examinations, clinical referral case summaries, initial workups, consent forms and laboratory reports, research summaries
  • Set priorities and deadlines, adjusting the flow and sequencing of work to meet patient and team needs
  • Work as a team to reinforce the plan of care and self-help solutions
Qualifications for medical support assistant
  • Six months experience of clerical, office or other work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position OR
  • Other (Application for Associated Health Occupation - VA Form 10-2850c)
  • Salem, OR
  • Selectee may be subject to a 1-year trial/or a 2-year probationary period
  • White Earth, MN
  • This position has promotion potential to the GS-05 grade level

Medical Support Assistant Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of medical support assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical support assistant
  • Enter appropriate information into electronic record
  • Monitor pre-appointment requirements to assure readiness for patient visits/procedures
  • Manage electronic wait list to verify and validate accuracy and resolve issues
  • Participate and provide input in problem solving on operational issues or procedures in team meetings
  • Perform administrative follow up actions
  • Independently follow up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
  • Educate providers about shared patients who receive care from multiple VA medical facilities
  • Receives telephone calls
  • Receives, reviews, and distributes incoming correspondence based on subject matter content and prepares correspondence of routine nature based on brief verbal instructions or guidance of supervisor
  • Serves as timekeeper, prepares, and edits time cards on bi-weekly basis
Qualifications for medical support assistant
  • Communicates all pertinent information concerning patient/significant others to appropriate health professionals
  • First Area of Consideration (facility employees) – Current, permanent Louis Stokes Cleveland VA Medical Center (CBOC's included), permanent employees of the Veteran Canteen Service assigned to this facility, Office of Information & Technology employees assigned to this facility, CPAC bargaining unit employees located at the Cleveland VAMC, and Virtual CBOPC bargaining unit employees under station 741 located at the Cleveland VAMC
  • Second Area of Consideration (other VA employees) – Current, permanent Department of Veterans Affairs Employees (VA employees who are located at other VA medical centers)
  • Fayetteville, NC
  • Other (VA 10-2850C)
  • Time in Grade requirement must be met

Medical Support Assistant Job Description

Job Description Example
Our company is hiring for a medical support assistant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for medical support assistant
  • Orders services, supplies, and equipment
  • Provides customer service support when receiving patients, initiates lab order through electronic health record
  • Coordinates scheduling, and fully participates in New Patient Orientation
  • Solid knowledge of multiple electronic systems and current computer technology regarding imaging applications, VistA application, Computerized Patient Record System (CPRS), Microsoft Office Suite applications, and all other applicable programs/software and equipment
  • Must be able to use several types of office equipment to include fax machines, multi-line phone system, printers and copy machines
  • Knowledge of clinic procedures and regulations
  • Skill in compiling readily available data from prescribed sources
  • Working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital
  • Able to apply policies and procedures associated with operational activities that affect workload data
  • Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient
Qualifications for medical support assistant
  • Guntersville, AL
  • Birmingham, AL
  • Pinon, AZ
  • Must submit current Notification of Personnel Action (SF-50) showing grade
  • 1 year of Specialized Experience equivalent to at least GS-04 level
  • Prestonsburg, KY

Medical Support Assistant Job Description

Job Description Example
Our innovative and growing company is looking for a medical support assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for medical support assistant
  • Supports patient safety standards using the correct Veteran Affairs identification of all patients
  • Responsible for providing intake support and ensure pre-registration, insurance capture, and other intake/check-in duties are complete
  • Responsible for scheduling and utilizing the Electronic Wait List (EWL) accurately and in a timely manner
  • Verifies eligibility/entitlement for benefits of all applicants using various methods
  • Knowledge of enrollment, eligibility, and beneficiary travel and responsible for accurately entering annual Eligibility/Means Test and completing registration for New Veterans, ensuring all paperwork associated with the above duties are properly routed for consistency review and scanning
  • Incumbent must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection
  • Incumbent processes medical releases' of information (ROI) requests for information from patient's medical records for release to appropriate facility, agency or physician
  • Receive patients, visitors and answers telephone calls and refer them to the appropriate staff
  • Retrieve and file medical records
  • Transcribe health care provider orders and medical data
Qualifications for medical support assistant
  • Knowledge and application of Preferred Purchase Care guidelines
  • Perform a full range of miscellaneous support duties such as receive mail, escort patients when necessary, deliver specimens, retrieves test results
  • Critical thinking skills to help resolve problems from late appointments to emergencies that may effect appointment times
  • Applicants must be within 50 mile radius of the Charleston, WV CBOC
  • The Supervisory Medical Support Assistant serves as first line supervisor over the Medical Support Assistants
  • Responsible for planning, organizing and evaluating work of the Medical Support Assistants

Medical Support Assistant Job Description

Job Description Example
Our company is looking for a medical support assistant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for medical support assistant
  • Works closely with Patients Benefits Coordinator in the identification of patients who may be eligible for third party resources
  • The incumbent is responsible for furthering the goals of Equal Employment Opportunity (EEO)
  • Responsible for assistance to Veterans providing a smooth process for the management of his/her outpatient appointments support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g., PACT)
  • Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments, working in collaboration with the appropriate clinic
  • Will work with the Lead Medical Support Assistant in setting priorities and deadlines, providing input in problem solving on operational issues or procedures
  • Reducing the overall cost of care by controlling the use of resources
  • Will review the clinic's appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinic the needs of the Veterans
  • A more detailed description of the duties of this position is available in the Human Resources Management Service
  • Use knowledge of governing regulations and procedures to ensure data is properly used and stored
  • Organize work
Qualifications for medical support assistant
  • Selectee will be subject to a Supervisory Probationary period
  • A one year Supervisory Probationary period may be required upon selection
  • Position is covered by PL 101-630 and is considered a Child Care Worker position
  • Martinsburg, WV
  • VA Form 10-2850C must be included with application to be considered
  • Create and maintain employee work schedules

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