Customer Service Support Job Description
Customer service support
provides support to other teams as needed with resolving customer problems, processes, procedures, and customer satisfaction and resolution as primary objective.
Customer Service Support Duties & Responsibilities
To write an effective customer service support job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service support job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Operational
Close cooperation and communication on operational issues with involved FSEs and Service Delivery Manager and other sides in order to maintain high quality standards of services and generate high customer satisfaction
Continually strive to improve your knowledge of HSA’s by accessing our on-line tools and attending our education programs
Identify customers who are not taking advantage of UWW tools, eCOM
Flexibility to work in a changing and dynamic environment and influence the teams in this environment
Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritised manner
Validate and process all types of Professional Services orders for set Customers
Managing customer expectations through verbal and written communication
Interface with other business areas, Customer Master Data, Logistics, Billing Support and Commercial Team
Promptly answer support related email, phone calls, chats and other electronic communications
Customer Service Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Support
List any licenses or certifications required by the position: II, IAT, CE, OEM, TIL, MCP, CPE
Education for Customer Service Support
Typically a job would require a certain level of education.
Employers hiring for the customer service support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Communication, Associates, Networking, Military, Management, Technical, Leadership, Supervision, Business
Skills for Customer Service Support
Desired skills for customer service support include:
Tools
Ability to leverage that information in creating customized customer solutions
Values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Major products and services and product and service groups
Anticipating
Approaches
Operational
Process problems
Resolving organizational
Techniques for recognizing
Desired experience for customer service support includes:
Troubleshoot technical issues to help clients connect to Wi-Fi
Provide professional customer service while maintaining friendly, positive and customer-centric attitude
Resolve customer service or billing inquiries – process refunds, make account updates and adjustments
Document service calls and transactions using our ticketing tool, recording details of inquiries, complaints, and comments, actions taken
Accurately report call reason and disposition for client tracking
Work in a fast paced environment with frequently changing priorities
Customer Service Support Examples
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Customer Service Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer service support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service support
- Performs callbacks to customers for various reasons
- Handles customer correspondence via all venues
- Creation and management of customer documentation and installed base records
- Preparation and coordination of FSE’s training plans
- Preparing of statistics data as required by management
- Service tool calibration maintenance and administration
- Helium refill management
- Communicate with external customer’s ship/delivery dates that are acceptable to the external customer and are attainable by Invivo
- Manage orders held in our internal processing system due to error such as pricing, contact details, permits
- Processes customer orders/inquiries received by fax, or e-mail
Qualifications for customer service support
- 2+ years of experience in support focused roles, with management experience leading teams for 1+ years with at least 6 direct reports
- Required to work 1-10pm, 3-12am, or overnight shifts
- Or HS plus 10 yrs equivalent industry experience.High school education or equivalent and zero to two years related experience
- 8+ years of experience in two or more Customer Support roles
- Proficient with Excel including V-lookup functionality
- Ability to multi-task and work autonomously as individual contributor in a team environment
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Customer Service Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a customer service support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service support
- Influence and persuade members to change their behavior regarding their health care
- Exhibit passion for delivering superior advisory services by going above and beyond
- Build member loyalty by delivering excellent follow through and follow up to our members
- Follow-up on shipping/tracking information, order ship with mills, send copy's of invoice to AP for billing
- Identify and resolve service requests received from user community into the Service Desk
- Dispatch escalated service requests to correct technicians & monitor trends related to potential service interruptions or global incidents
- Act as a central point of contact in crisis/incident situations and disseminate pertinent information as necessary according to service desk procedures
- Follows Incident Management notification policies
- Monitor trends related to potential service interruptions or global incidents
- Changes passwords as required in SLUHN systems
Qualifications for customer service support
- Spanish + English + Portuguese
- Experience with DCS / PLC Control systems different type of sensors / actors
- Associate Degree preferred or equivalent work experience
- Fleet Management Industry experience a plus
- One to two years of previous Customer Service Experience
- Diplomacy, tact and grace under pressure when working through urgent customer issues
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Customer Service Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer service support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service support
- Follows Monitoring policies & procedures as outlined in the IT Knowledge base
- Maintains knowledge of technology by attending appropriate continuing education seminars and reading related periodicals
- Follow‐up with customers and States/Provinces on permit status, issues with permits
- Create Commercial invoices for various country’s to ensure error free shipments
- Works with the credit and onboarding teams to make sure that the customer is receiving cards, has documentation/data needed for credit approval
- Maintains comprehensive knowledge of the various systems and partner specific program
- Coordinates with internal business areas, technical, operations, product, sales, to service customer requests in a timely manner
- Individual Customer Management
- Assists with the organization of sales information/data, and supports the Customer Service Manager
- Prepare and process legal review submissions and NDA’s
Qualifications for customer service support
- Or HS plus 10 yrs equivalent industry experience
- Bachelors Degree or Higher in Business Administration, Logistics, Manufacturing, International Commerce and/or 3+ years experience and knowledgeable in Import, Export, Trade & Compliance
- Demonstrated knowledge of corporate business processes and team dynamics
- Ability to collaborate cross-functionally to solve complex issues
- Ability to create content for training purposes
- Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to drive change through the company
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Customer Service Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer service support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service support
- Manage student registration, enrollments, transfers, sign-in sheets
- Manage back office logistics including class administration, user account maintenance, DAMEX checks, course authorizations, purchasing
- Create “Return” report – payments which couldn’t be completed and/or needs client attention, send to client and Account Manager
- Contact unknown suppliers to determine card acceptance practices (true EAP or if not, online access, phone-pay, fees )
- Assist CSP in processing credits, obtaining PODS, NOAs and other types of issues
- Communicate discrepancies to CSP and work with CSP to correct any/all PO issues
- Acts as a peer coach, providing answers to specific questions regarding processes and systems
- Conducts outbound precard calls to customers who have purchased through our online sales channel
- Upsells ancillary products and makes quality WEXSmart referrals
- Builds accounts and enters card and driver information into OFFIS or Siebel for new accounts
Qualifications for customer service support
- Facility and Operation based experience preferred
- Excellent verbal and written skills in English are essential
- Ability to work under pressure and deal with people at all levels and cultural diversity
- 1-2 years’ experience in a customer service, logistics, or database management role
- Previous experience with the management of third-party courier services highly preferred
- Experience with Laboratory Information Systems a plus
5
Customer Service Support Job Description
Job Description Example
Our growing company is hiring for a customer service support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service support
- Works with Sales representatives and technical service specialists on pricing, scheduling and transportation issues
- Assists facility staff with day-to-day issues and tasks
- Manages additional projects and assignments as requested by the Customer Service Manager
- Researches and resolves customer concerns and questions
- Interfaces with customers and operations to make sure job/projects are completed as requested
- Communicates with customers by phone, email or in person regarding profiles to attain clear, legible, comprehensive and accurate information to ensure accurate and timely waste profile approval
- Prepares and transmits reports and waste shipment summaries
- Assists and provides support to sales representatives and with their customers
- May maintain customer profiles and contract filing system
- Writes correspondence related to conversations with customers
Qualifications for customer service support
- One year experience in a support or customer service position
- Demonstrated ability to successfully manage projects of increasing complexity with commensurate professional sophistication
- Possess a minimum of 1 year experience in an office environment
- Proficient in Excel, Outlook and data entry
- Must be organized, detail oriented, able to exercise strong independent judgment
- Ability to operate binding & finishing equipment, including but not limited to drill, machine cutter