Customer Support Administrator Job Description

Customer Support Administrator Job Description

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Customer support administrator provides desktop Support for Windows 7 and Windows 10 Operating Systems, MS Office Suites and other desktop applications.

Customer Support Administrator Duties & Responsibilities

To write an effective customer support administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer support administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Will operate Windows-based platforms and services, including Active Directory, DNS, Exchange, and other standard services on a regular basis
Assists in providing Candidate Relations Coordination
30% of time spent on a specialized skill
Special projects / admin support to Senior Management as may be requested from time to time
Maintain all customer-specific information on System
Identifies, recommends, and implements innovative process improvements
Manages customer relationships beyond current business activities by developing partnerships with Customers
Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment
Maintaining correct Stock Accuracy within Manufacturing Centre
Running weekly reports

Customer Support Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Support Administrator

List any licenses or certifications required by the position: IAT, II, DOD, MCSA

Education for Customer Support Administrator

Typically a job would require a certain level of education.

Employers hiring for the customer support administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Technical, Computer Science, Information Technology, Engineering, Business, Education, Statistics, Technology Management, Mathematics

Skills for Customer Support Administrator

Desired skills for customer support administrator include:

Active Directory
Current operating systems and standards
MS Office Products
SCCM imaging
Windows 10
BSD
Bind
Cpanel
Debian
FTP

Desired experience for customer support administrator includes:

Responsible for contacting stores/consultants to advise on any delays or issues with an order that may delay customers orders
Action and respond to any communication received via internal and external sources
Take ownership for resolving customer/store queries
Prioritise activities and manage your own time to ensure customer needs are met and additional value is delivered for the business
Build and maintain effective relationships with customers both internal and external
Provides service at customer meetings which may include preparing tea, coffee and escorting guests

Customer Support Administrator Examples

1

Customer Support Administrator Job Description

Job Description Example
Our company is growing rapidly and is looking for a customer support administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer support administrator
  • Support the Account Manager with administrative duties ensuring that all Sales Processes are up to date at all times
  • Develop and maintain strong relationships with the regional Managed Services team (particularly Relationship Managers, Operations Managers, Support Consultants and Regional Technical Architects) which may involve attending regional team meetings
  • Manage all quotes, margins, competitiveness and ensuring that content, specs, licensing are correct
  • Support Account Managerin processes around the business – both for new sales and the provision of sold services and renewals of contracts
  • Work with order/ project coordinators to ensure the successful deliveries and post install sales support where necessary
  • Help identify opportunities for marketing campaigns to own schools with specific needs
  • Maintain a high level understanding of RM’s product and services
  • User administration (setup and maintaining accounts) for 5000 users
  • The duties of this position are to provide broad spectrum Windows support to complex enterprise solutions
  • Setup security policies for users
Qualifications for customer support administrator
  • Copes well under pressure whilst working to tight deadlines
  • Methodical, analytical and logical thinker
  • Microsoft Certified Solutions Expert (MCSE) 2012 or Microsoft Certified IT Professional (desired)
  • On Call Status may be required
  • May be required to sign for equipment
  • Certifications – GSEC or Security + (CE) or SSCP
2

Customer Support Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer support administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer support administrator
  • Responsible for contractor payroll process
  • Responsible for data entry, validation of data and integrity for all information entered into key systems
  • Is able to Identify and extract key information from the system to support the strategic aims of the business
  • Understands and applies legislation effecting the business and contractors, managing change in line with legislation
  • Understands right to work requirements and restrictions, applying working knowledge applicable contractors
  • Advises consultants and contractors on policies, compliance, and any other information that affects the business and/or the individual
  • Complete ad hoc projects and duties as requested by supervisor
  • Analyze file requests in order to ascertain whether customized IT programming is needed and submit business requirements for client specific enhancements
  • Submit requests through Quality Assurance team and make updates to requests as needed
  • Maintain Planned Maintenance customer agreements in the BMS database
Qualifications for customer support administrator
  • Knowledge of NAVEDTRA 43469 watch station 302, or NAVEDTRA 43355-1
  • Bachelor degree from an accredited college or university or CNSSI 4115/4016 Certificate
  • Ability to work with a sense of urgency in an aggressive, multi-tasking environment
  • Applicant must have a current Secret clearance and may be subject to a security investigation to obtain and maintain a Secret security clearance issued by the US Government
  • Serving Others
  • Knowledge of Microsoft Office (Excel, Word, PowerPoint, VISIO)
3

Customer Support Administrator Job Description

Job Description Example
Our growing company is hiring for a customer support administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support administrator
  • Create renewal quotes of all minor planned maintenance agreements (PMA’s) and submit to Inside Sales Support
  • Create Planned Maintenance work orders and distribute to appropriate branch
  • Respond to all requests from both internal and external customers as related to the PM Agreement
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • Maintains proper internal controls and risk management with respect to the membership processing & reconciliation, billing, and claims processing
  • Create accurate Sales Orders in SAP
  • Processes Change Orders in timely manner to update corresponding Sales Orders
  • Performs Pre-Shipment processes in SAP
  • TECO’s and completes the close out of Sales Orders upon shipment/invoicing
  • Organizes and manages the paperwork and associated documents for Sales Orders
Qualifications for customer support administrator
  • Candidates must have an active Secret Clearance with the ability to obtain and maintain a Top Secret/SCI Clearance
  • Must be able to pass TESA requirements (11 years of technical IT experience)
  • GCSE level or equivalent with some financial or and insurance knowledge
  • Processing of quotations, orders and sales invoices to defined deadlines using SAP
  • Familiarization with BMS modules to include Planned Maintenance Contracts, PM Profitability, Work Orders, and Aging Diary
  • Familiarization with Custom Reporting and Siebel On Demand module
4

Customer Support Administrator Job Description

Job Description Example
Our innovative and growing company is hiring for a customer support administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer support administrator
  • Generates and runs daily, weekly, and monthly Sales Reports
  • Creates custom reports as directed by the Sales and Commercial Customer Service Team
  • Fully supports and assists Sales and Commercial Customer Service Representatives on obtaining answers to customer order status and issues
  • Serve as back up to the Sales and Commercial Team’s Customer Service Reps and to be able to fill in and support in the event of absences, vacations, training
  • Performs other duties as assigned by the Manager of Sales, Commercial, & Distribution Operations
  • Provide System Administration Services and training to fleet customers operating NTCSS and NTCSS in a Virtual Environment
  • Provide System Administration Services and training to fleet customers operating OOMA and OOMA in a Virtual Environment
  • Perform data analysis, , troubleshoot and correct application-created data anomalies and corrupt database tables for NTCSS sites
  • Have a working knowledge of Remedy and the SPAWARSYSCEN Information Technology Service Management tool used in the tracking of all software related trouble reports, change proposals and fleet assistance request actions
  • Provide advanced technical support and administration of systems including but not limited to VMWARE ESX Server, LINUX, UNIX, and Windows environments
Qualifications for customer support administrator
  • Teamwork Ability to work through conflict and use effective problem solving techniques
  • Develop a positive relationship between both Inside and Outside Planned Maintenance Sales
  • Leadership Lead by example Follow through on commitments and encourage teamwork
  • Experience with IIS web-services and SQL is plus
  • Familiarization with DOJ classified infrastructure and applications
  • Current DOJ suitability clearance
5

Customer Support Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer support administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer support administrator
  • Works Closely with senior computer specialists to ensure customer satisfaction
  • Demonstrate a solid understanding of networking protocols TCP/IP, DNS, SFTP, HTTP, SSH
  • Ability to perform systems testing, compatibility testing and functional testing for new releases, upgrades, and security (IAVA) updates to the NTCSS & OOMA systems
  • Demonstrate a working knowledge with various storage technologies such as SAN, NAS, RAID
  • Provides administrative support for the Customer First department
  • Provides administration support to Customer Technical Training & Customer Diagnostic Support, Business Development and Value Added service programs
  • Provides SpeedDIAL training and support
  • Provides "Request of Deviation of Warranty" coordination and support
  • Answers Customer First Hot Line and responds promptly to customer issues
  • Corresponds with customers via e-mail and letters
Qualifications for customer support administrator
  • Ability to work under pressure and with your own initiative
  • 2+ years’ experience in an operational liaison role
  • Strong B2B customer service focus
  • Ability to troubleshoot, analyze and problem solve on projects and data issues
  • Ability to work well independently, under pressure and multi-task
  • Knowledge of Microsoft, including advanced MS Excel and MS Access

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