Support Administrator Job Description

Support Administrator Job Description

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Support administrator provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers and computer peripherals.

Support Administrator Duties & Responsibilities

To write an effective support administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included support administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

The Sales Support Administrator will also provide instruction and support on office systems, order business cards, name badges and other miscellaneous tasks, including zip forms, digital ink and other company programs
Provide support to the Dealer and Field organization to support truck sales and provide customer and dealer satisfaction
Respond to and/or delegate day-to-day network support requests from both business customers and IT peers
Routine project support including management of project submittals, RFI’s, invoices
Manage sales filing system – All sales documentation to support team
The Sales Support Administrator will be the face of the office and provide excellent customer services to the independently affiliated sales agents, clients and vendors
Dotted line relationship with Tortoise Administrative Support Team
Support for Southwest and Western Regions
Undertake any additional ad-hoc tasks associated with an administration support role
Be responsible for purchase order entry and updates

Support Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Administrator

List any licenses or certifications required by the position: MCSE, MCP, OEM, ITIL, CE, EMC, DELL, PSS, MCSA, PMP

Education for Support Administrator

Typically a job would require a certain level of education.

Employers hiring for the support administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Associates, Technical, Business, Computer Science, Information Systems, Engineering, Computer, Information Technology, Finance

Skills for Support Administrator

Desired skills for support administrator include:

Computer applications
MS Publisher would be beneficial
Microsoft Office
Active Directory
Excel
Configuration
Networking
Failure analysis of major OEM desktop systems hardware and peripherals
Support
Computer hardware

Desired experience for support administrator includes:

Use computer-aided drafting (CAD) and related software to produce construction/office design documents
Associates degree or combination of education and work, generally equivalent to AA degree
Ability to communicate with project teams on all phases of a project
Advanced knowledge of current department software (MS Office)
Receive order information from merchant and enter into system in an accurate and timely fashion
Similarly, receive and process order updates and re-orders from merchant, and process those via the purchase order systems

Support Administrator Examples

1

Support Administrator Job Description

Job Description Example
Our company is looking to fill the role of support administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support administrator
  • Support negotiating project and customer-specific contract terms
  • Support cooperation in the creation of forecasts and long-term planning
  • Support strategic alignment of the customer account
  • Support monitoring/supervision of the project and budget plan
  • Plans, schedules, organizes, and executes meetings, conferences, and off-sites
  • Processes new and current patient case documents by auditing and reviewing data for deficiencies, consistency of data and compliance with appropriate FDA requirements
  • Enters data with high level of accuracy
  • Maintains filing system for Marketing and FDA regulated studies by creating, reviewing and preparing confidential patient case records and booklets for reference and storage
  • Work with Regional RVPs, District Managers, Fleet Sales Managers, internal departments, and Dealers to identify, research, track, and resolve specific and on-going dealer and fleet issues
  • Plan Regional team meetings and Regional dealer meetings
Qualifications for support administrator
  • Customer Service (Proficient)
  • Manage a caseload of “Tail” WBL customers receiving and assisting with customer queries
  • Manage each expression of interest received via the website and wbl event leads through qualification and allocation to the Sales team
  • Ensure that all requirements are in by checking the list of delivery requirements and communication any missing documents to the MA/IC
  • Proven ability to work independently to perform effectively in a team-oriented and open-concept environment
  • Degree in IS/IT program or relevant IS/IT experience
2

Support Administrator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support administrator
  • You will be required to collate and interpret data for the purpose of reporting to internal and external customers
  • Liaising with external transport providers for required external reports
  • Assist in supplier reconciliation process
  • Interacting with sites to consolidate expenditure
  • Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional and timely manner that meets audit requirements
  • Liaise effectively with other all other admin functions within the business
  • To undertake any other task/duties as may be reasonably required
  • Be prepared to undertake training and development appropriate to the role
  • Log and own all assigned incidents, problems and requests relating to storage, backup, archive and manage them through to restoration or resolution in accordance with the service level agreements to meet business needs
  • Prioritize and clearly account for work
Qualifications for support administrator
  • Be a central point of communication for the Finance community
  • Previous sales administration experience with a manufacturer is preferred
  • Quarterly follow up calls to existing prospects and customers in the region
  • Qualify prospects for a possible sale
  • Schedule demonstrations of the company’s software for the Sales Representative
  • Handle the needs of the sales region, which includes coordinating seminars and entering new orders into the system
3

Support Administrator Job Description

Job Description Example
Our growing company is looking for a support administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support administrator
  • Support Sales' team and Sales' reps with rental requests
  • Phone support for orders
  • To have a high level of business knowledge and understanding
  • Building and maintaining customer contacts
  • Cooperation in strategic and commercial evaluation of new projects
  • Creation of offers
  • Supporting in functional day-to-day business
  • Preparing of different analyses and tabulations
  • Implementing of standards and processes
  • Arranging of negotiations
Qualifications for support administrator
  • Previous experience within an administration or assistant role
  • Professional ceritifcation as CHFM or CEM preferred
  • Demonstrate experience developing operational standards, policies and practices that promote organizational efficiencies, cost effectiveness and the delivery of high quality services
  • Demonstrated knowledge of the application of various codes/standards managed by local, state and national regulatory agencies and The Joint Commission regulations
  • Demonstrated proficiency in the development, motivation, mobilization and leadership of effective teams that achieve results
  • Ability to develop, administer and achieve sound financial plans and budgets
4

Support Administrator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support administrator
  • Provide administrative support to South Asia service team
  • Support the business in all administrative requirements to enable growth
  • Assisting with general client inquires, purchase orders, tier one support (e.g., password resets, ) and over flow calls from other departments ensuring to accurately document any customer communication
  • Contacting customers to schedule new account set-ups or technical support appointments as required
  • Set up and maintain the Change Log, and all associated change documents and maintain an up to date Cost Tracker for all change documents
  • Track the progress of individual changes, ensuring forms are up to date, and correctly numbered
  • Ensure version control is strictly adhered to, so that only single versions of documents can be accessed
  • Be prepared to clearly articulate the status and progress of changes as they pass through the process
  • Administer and update the Change Multiuser account
  • Manage and update the RG Change site and maintain storage of electronic and paper file copies of approved documentation as appropriate and other tasks may be assigned to the role over time based on business need and following consultation
Qualifications for support administrator
  • The activity involves Monitoring, Operations, Incident and Problem Management
  • Should have minimum of 4+ Years
  • Preparation of records such as agenda, notices, minutes and resolutions for meetings
  • Co-ordination and management of the tender process
  • Arranging programs, events, or conferences by organizing facilities and caterer, issuing information, invitations, coordinating speakers, and controlling event budget
  • Become the “go-to” resource for the SPA sales team for ad-hoc analysis and projects to drive continued operational excellence
5

Support Administrator Job Description

Job Description Example
Our company is hiring for a support administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support administrator
  • Supporting other members of the team in the areas of Project and Timesheet Administration, User Administration of various Tools and Systems in use by CMSS, PMO Support and general Department Governance activities
  • Providing Internal and External Customers with product/services/support pricing
  • Providing administrative support to Salesperson in dealing with quotation revision and correction
  • Sales Support - Order Processing
  • Providing administrative support to Salesperson in dealing with order revision and correction
  • Providing reasonable general admin support to Sales
  • Support the UKIS Marketing team with catalogue mailings, proofing of pages and maintenance of the mailing and image databases
  • Support the Tender Manager with product information and maintenance of tender website subscriptions
  • RMA requests
  • Promote nearly expired inks to minimize ink disposal volume
Qualifications for support administrator
  • Experience of supporting and organising senior leadership
  • Professional manner, dependable, and able to maintain confidential information
  • The individual is required to show a polite and pleasant telephone manner, excellent attention to detail, good numeracy and keyboard skills
  • Courteous, and tactful
  • Works well alone or as a team player
  • Skill in operating a personal computer to capture and maintain records of contract activity and to reconcile data

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