Warranty Administrator Job Description
Warranty administrator
provides leadership, guidance, and manage performance of warranty teams including Warranty CPO, Campaign & Paint & Corrosion, Warranty Auditors, Parts Return Centre, and Cost Management.
Warranty Administrator Duties & Responsibilities
To write an effective warranty administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included warranty administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Dealer trades
Dealer floorplan
Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, contacting the warranty help lines, rep
All standard processes for above must be followed as per Company policy
All original documentation must be forwarded to Branch Receptionist for posting and filing of job cards
Sublet invoices must be forwarded to finance for payment purposes
Develop Campaign Support function to ensure continued growth and Customer support
Overall responsibility for quality data and integrity accuracy
Monitor performance indicators with the Aftersales Campaign Support
Ensure financial targets and budgets are met
Warranty Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Warranty Administrator
List any licenses or certifications required by the position: ASE, ISO
Education for Warranty Administrator
Typically a job would require a certain level of education.
Employers hiring for the warranty administrator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Business, Computers, Math, General Education, Technical, Administration, Manufacturing, Information Technology
Skills for Warranty Administrator
Desired skills for warranty administrator include:
Automotive parts and vehicle mechanical operations
Computers
Warranty policies
Aircraft systems
BA contracts
Makes of heavy-duty trucks
Manufacturers web based warranty checking and parts ordering systems
Models of equipment and all changes on the various models from each manufacturer
Server fault diagnosis
Technical manuals
Desired experience for warranty administrator includes:
Provide warranty administration support to CBP / ICP channel and Carrier Commercial Services covering, but not limited to, the following areas
Review and disposition claims that come to manufacturer review in accordance with Carrier policies and warranty reimbursement rules
Recommend best practices to channel as part of regular, on-going power user calls
Understand and stay informed of special warranty programs for diagnosis time, straight time repairs
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know
This position requires an individual who can multi-task daily functions relating to automotive warranty claims review and submissions
Warranty Administrator Examples
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Warranty Administrator Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of warranty administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for warranty administrator
- Continually monitor the call handling system
- Tech vet calls from field engineers to best diagnose what parts are required to achieve a first time fix, and issue the parts
- When parts are not appropriate advise best course of action loan or swap etc
- Diagnose faults directly with customers and arrange the best course of action to effect the repair
- Check calls for manufacturer’s warranty and if necessary procure parts via the manufacturer’s warranty procedure
- Check calls for any chargeable element, ensuring relevant parties are aware of the costs and where necessary correct cost codes
- Arrange the return or replacement of warranty items
- Claim credits against manufacturer’s warranty and follow through to payment
- Submit claims to manufacturer
- Seeks out new and creative applications and operational techniques
Qualifications for warranty administrator
- A Technical Bachelor’s Degree is required
- Requires standing, walking, kneeling, bending and crouching, lifting and/or moving up to 25 pounds
- Some travel within North/Central America and the Caribbean will be required in this position
- IT proficiency in use of PC Applications
- Works collaboratively with project teams and the business to evaluate technology solutions and assesses the impact on current operations and offerings
- Plans, conducts, schedules and controls projects with major magnitude and scope
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Warranty Administrator Job Description
Job Description Example
Our company is growing rapidly and is looking for a warranty administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty administrator
- Represents the organization to worldwide customers, marketing, and engineering personnel
- Works with various BE locations worldwide on definition and deployment of a consistent and standardized equipment warranty process that provides meaningful data on defective product timely analysis of failures
- Reviews documentation and product literature for accuracy and completeness related to warranty processing
- Analyzes warranty data for trends and root causes
- Manages the SAS Warranty Analysis tool
- Provides project management leadership for future development and implementation of the SAS Warranty Analysis tool for global BE, managing business definition, customer input, scope, business requirements and IT platform
- Process NOA’s/NOC’s, Data entry of new applications submitted via mail/fax
- Answer telephones including toll free ACD lines
- Process warranties
- Interface with aircraft technicians, service center managers, finance, parts and materials specialists on a daily basis as part of the claims settlement process
Qualifications for warranty administrator
- Identify continuous improvement opportunities for warranty and related processes
- Produce reports and maintain accurate records of claims and disposition
- Typically requires BS/BA Undergraduate Degree in business administration or related field
- Aircraft warranty at OEM or service center
- Executive aviation customer support, accounting, finance and business
- Negotiation and dispute resolution
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Warranty Administrator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of warranty administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for warranty administrator
- Understand and assist with any inventory transactions, and data recording required to support the repair process
- Answering phone calls and email from customers
- Receive all job cards with agreed R&M and warranty items and input claim details, labour item codes and part numbers
- Check claims rejected and resubmit errors or, in conjunction with manager, investigate reason for rejection
- Participate in R&M and warranty audits as required
- Ensure that the image and level of customer service within the department is in line with company standards
- Ensure that within the area of operation all company and trade associations policies, procedures and minimum standards are met
- Process Warranty/ R&M credit payments for work claimed
- Incumbent will support the call center environment by answering calls from HVAC dealers, technicians and/or professional contractors in a business to business environment, Input customer orders
- Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates
Qualifications for warranty administrator
- P3E/lean projects
- Warranty processing
- General aviation knowledge
- FAA/ANAC regulations
- Basic computer skills (MS Office, lotus notes, internet explorer, SAP)
- Builds and maintains interpersonal relationships
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Warranty Administrator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of warranty administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty administrator
- The warranty administrator is responsible for communicating with internal staff, vendors, securing replacement parts and labor for in house repairs
- Schedules Service Appointments – mostly via phone
- Write up customer’s vehicle problems accurately on repair order
- Open/Close Repair Orders
- Check on the progress of repairs throughout the day
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and selling additional services when appropriate
- Performs vehicle walk around and completes documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
- Communicates with customer about status of work
- Takes warranty calls from customers and work with operations floor to get these issues resolved
- Coordinates activities to ensure repair work is fixed right the first time and completed on time
Qualifications for warranty administrator
- Accurate and pays attention to details
- Ability to bend, lift up to 50 pounds, twist, turn and crawl in/out of tight spaces
- Ability to see and read small print, on circuit boards
- Ability to count and handle small parts
- Proven negotiation & problem solving skills excellent written and verbal communication skills are required
- Candidate must possess excellent math skills and display a proficiency in the use of Microsoft Office software such as Word, and PowerPoint
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Warranty Administrator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of warranty administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty administrator
- Knows the product well enough to answer characteristic and operational questions regarding the customer’s vehicles
- Provides prompt response to customer warranty inquiries
- Maintains jobs for warranty including opening of jobs, preparing and releasing quotations, and assigning system P.O
- Prepares customer and internal claims, process customer credits
- Distribute and follow up on Service and Safety bulletins
- Prepares and maintains documents, drawings and specifications to provide with work order
- Creates job cost estimates
- Completes pertinent data collection and reporting as required by manufacturer procedure
- Enters data for all failure and test reports and non-conformances in warranty claim
- Open and maintain new unit jobs, create warranty registration cards in Sales Tools
Qualifications for warranty administrator
- Computer Literacy MS Word, MS Excel, -essential
- Professional or soft Phone skills
- Assist with part tear downs
- Coordinate vendor recovery
- Communicate any changes to all customers (shipping doc, website enhancements, and personal changes to accounts.)
- Communicate with various field reps