Warranty Clerk Job Description
Warranty clerk
provides direction and training to field users on warranty and recall policies and procedures.
Warranty Clerk Duties & Responsibilities
To write an effective warranty clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included warranty clerk job description templates that you can modify and use.
Sample responsibilities for this position include:
Key warranty claims to vendors using various electronic submission methods
Administrate the warranty process via the SAP system
Carry our audits of the SAP FLOC / Equipment data to ensure warranty masters are being managed
Providing SAP Support to the Maintenance and Engineering teams at the underground and CHPP areas of the mine
Provides word processing support for the dealership
Provides backup support for any clerical position on an as-needed basis
Maintains office equipment (i.e., copiers, printers, fax machines)
Monitor the use of special warranty programs for diagnosis time, straight time repairs
Monitor the use of special warranty programs for diagnosis time, straight time repairs, for abuse by the service sales and /or technical staff
Provide a daily report to the Service Manager regarding claims status
Warranty Clerk Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Warranty Clerk
List any licenses or certifications required by the position: ASE
Education for Warranty Clerk
Typically a job would require a certain level of education.
Employers hiring for the warranty clerk job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in General Education, Technical
Skills for Warranty Clerk
Desired skills for warranty clerk include:
Activities
Methods
Product installation activities
Procedures and policies of the Service Department
Computers
SAP
Warranty policies and procedures
AS400
Business accounting and bookkeeping
English
Desired experience for warranty clerk includes:
Research, prepare and enter all warranty, policy and stock credits, promotional credits and standard labor credits for the Corporate office and sister branches excluding Detroit
Work with Customer Service Rep, and customers to research and determine price adjustment credits for units
Enter price adjustment credits in PeopleSoft
Answer status questions regarding credits from customers and sales staff
Prepare all MRF paperwork for warranty heaters to be returned to vendors
Keep log for all MRFs processed in the Nashville office
Warranty Clerk Examples
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Warranty Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking for a warranty clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for warranty clerk
- Relieve Receptionist at lunch as needed
- Enter and update dates on Michigan Plant Purchase orders for Operations Manager & distribute
- Enter Cost on purchase orders
- Make needed changes to existing sales orders
- Process freight claims working with Nashville traffic manager
- Mail claim and appropriate paperwork to freight company
- Correct errors from commissions & billing
- Process Direct Shipment Sales Orders & Purchase Orders Follow through with Supplier on time of shipment and freight charges
- Process documentation for return credits and keep updated as changes arise
- Administrative data entry into BaaN and LISA II to complete and submit failure reports and warranty claims, as required
Qualifications for warranty clerk
- Receive and track all component cores per serial number, including Cortez’s owned spare parts (seed components)
- Assist Cortez/Barrick and ASARCO with invoicing issues pertaining to rebuild components and warranty, by researching issues that may have occurred during the process
- Assist the Rebuild Shop in assembling and processing quotations and sales orders
- Assist the Rebuild shop to ascertain parts and process production orders
- Maintains inventory, sales orders, and cycle counts in BaaN, and makes adjustments, as needed
- Invoices and enters warranty and rebuild component information data into BaaN and LISA II
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Warranty Clerk Job Description
Job Description Example
Our company is looking for a warranty clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for warranty clerk
- Manage manual claims process to vendors
- Process parts grams and manual action grams
- Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
- Notifies management of any deviations, and corrections required, and works closely with the service team to ensure the integrity of the repair orders
- Keeps abreast of all factory recalls and announcements
- Reconciles all warranty receivables and works with the accounting department to obtain payments
- Follows up on payment of outstanding claims, reporting anything that requires an escalated issue, contacting the warranty help lines, rep
- Assists with any clerical duties as needed
- Responsible for entering, balancing and reporting of Freightliner Warranty credits and chargebacks
- Assist Senior Credit Coordinator in entering and balancing other warranty credits to meet month-end deadlines
Qualifications for warranty clerk
- Ability to accept additional tasks, duties and/or direction from management
- Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
- One year of RV experience preferred but not required
- Applicants must have both inbound and outbound call experience
- Experience with an RTA maintenance program is a huge plus
- HVAC industry experience is a plus
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Warranty Clerk Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of warranty clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty clerk
- Assist in Warranty month-end close
- Assist with warranty collections
- Assisting Service Advisors in costing repair orders in a timely manner
- Ensuring correct accounts are selected for internal charging and sending statements of accounts to account customers and internal departments
- Ensuring cash invoices are banked and accounted for
- Creating computer generated purchase orders for sub-contractors as instructed
- Ensuring all repair orders are filed and stored in a professional manner & that good dealership auditing procedures are maintained
- Assisting with entering service related information onto internal computer systems
- Assisting the Service Department with completion of warranty audits
- Process all warranty claims in a timely and professional manner
Qualifications for warranty clerk
- Ability to maintain Mine Safety & Health Administration (MSHA) certification
- Basic PC proficiency including Outlook, Word, Excel, and PowerPoint required
- Good phone skills required
- Requires bending, climbing, and kneeling in order to take photographs of various areas of an RV
- Conflict Resolution Skills – Ability to escalating employee grievances to the proper parties, diffusing minor conflicts between employees
- Organizational Skills – Must be able to maintain the personnel files of all night shift employees, whether stored physically or digitally
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Warranty Clerk Job Description
Job Description Example
Our company is looking for a warranty clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty clerk
- Support to the Maintenance and Engineering teams
- Coordinating the ordering, shipping and tracking of all parts
- Review all warranty paperwork to ensure proper documentation and verifying criteria required by factory and/or distributor
- Ensure cores / parts are being returned to the store for labelling and dispatch
- Review, generate and disseminate Warranty KPIs and identify and propose opportunities to improve
- Coordinating the ordering, shipping and tracking of all parts in ensuring the correct warranty classification is assigned
- Supports claim processing to vendors
- Conducts research and adds supporting documentation to claims
- Keys warranty claims to vendors when required
- Process parts grams and manual action grams when required
Qualifications for warranty clerk
- CDK and automotive service experience preferred
- Previous accounting experience beneficial
- Strong critical thinking and analyzing skills
- Ability to coordinate and organize tasks
- High school diploma or general high school education required
- Intermediate level MS Office and Windows skills, strong oral and Written communication skills, follow-up skills and attention to detail, data entry skills with speed and accuracy, and the ability to work effectively as part of a team environment
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Warranty Clerk Job Description
Job Description Example
Our growing company is looking to fill the role of warranty clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty clerk
- Use existing software tools for dispatching third party service companies
- Follow guidelines and organizational standards for determining which service companies are right for particular service jobs
- Understand and practice policies regarding follow up, to insure service companies are on time and complete work assigned
- Classify service companies based on ability, timeliness, customer satisfaction
- Handle grievances, as needed, to preserve the company?s reputation
- Go the ?extra mile? to create good working relationships with service related customers
- Keep accurate records of calls and follow ups, and note useful information
- Consistently and efficiently keep customers updated and aware of service job status
- Daily Service deposit and reconciliation
- Inspect cores being returned by customers over the counter and deliveries
Qualifications for warranty clerk
- Write and communicate effectively, proficient in computer skills – Word, Excel, and PowerPoint
- Minimum 2 years of administration/office experience
- General business knowledge and an understanding of the organizational unit, its functions and processes, policies and procedures
- Knowledge of residential construction industry an asset
- Strong interpersonal, communication (written + oral) skills
- Ability to work independently with minimal supervision, to meet deadlines, prioritize projects and perform effectively under pressure