Warranty Manager Job Description
Warranty manager
provides strategic and organized warranty communications to OEM / AFMT customers on warranty status, trends and action plans supporting warranty improvements.
Warranty Manager Duties & Responsibilities
To write an effective warranty manager job description, begin by listing detailed duties, responsibilities and expectations. We have included warranty manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes and tools
Support activities to improve our product’s reliability despite the market conditions
Use established techniques for estimating and planning, resource management and quality management
Work with your team to identify and develop preventative measures to reduce Incident/problem re-occurrence
Manage the team in understanding and meeting Service levels
Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
Work with cross-functional teams address and resolve technical and commercial warranty issues
Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities
Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team
Warranty Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Warranty Manager
List any licenses or certifications required by the position: CSCP, CPIM, PMP, OEM, ACE
Education for Warranty Manager
Typically a job would require a certain level of education.
Employers hiring for the warranty manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Business, Education, Technical, Electrical Engineering, MBA, Automotive, Business/Administration, Finance, Management
Skills for Warranty Manager
Desired skills for warranty manager include:
Industry terminology
Standard construction processes and practices
OEM warranty systems is highly recommended
RV parts
Understanding of electrical/technical systems
Ability to learn warranty specifications
Activities
JDE operating system
Materials
Methods
Desired experience for warranty manager includes:
Work in team with Service & Quality colleagues in the implementation of special programs
Assume a leadership role in assessing future financial risk and forecasting warranty costs liability by providing timely, relevant, and credible financial forecast and quantitative analyses derived from internal and external vehicle cost indicators
Develop and present executive level warranty summaries at regular intervals
Min 8-10 years - corporate atmosphere with dealer experience
Analyzes problems
Demonstrate team orientation
Warranty Manager Examples
1
Warranty Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of warranty manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for warranty manager
- Ensure the staff members are providing good customer support, service and equipped enough with the required knowledge
- Visualize staff progress, find difficulty points and resolve difficulties with staffs
- Provides high level technical support and Engineering consultation for customer service cases as required
- Works with Quality to create containment plans as necessary and drive the implementation of corrective actions within the responsible groups (e.g., Engineering, Production)
- Tracks and provides monthly reporting on specific warranty and technical service KPI’s
- Provide leadership and direction of customer warranty programs and administration thereof
- Create standardized documentation to support Customer warranty programs
- Lead warranty analysis required to understand performance differences by product, defect codes, vehicles and locations
- Establish, standardize and maintain quality operation systems that effectively monitors product performance trends and drives improvement that result in improved customer satisfaction
- Lead and coordinate communication of report out of key quality metrics including QOS
Qualifications for warranty manager
- Managing people, setting objectives and monitoring progress
- Ability to counsel dealer and field personnel in a fair and impartial manner
- Ability to motivate employees and dealers
- Ability to recruit, interview, select and develop team members
- Ability to establish and maintain good rapport with dealership personnel
- Ability to make difficult warranty eligibility relate decisions
2
Warranty Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of warranty manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty manager
- Track warranty and process results and trends ensuring actions are taken to comply with Customer requirements
- Provide expertise in statistical methodology / concepts and problem solving to plants
- Meet with and identify internal and external customer needs
- Provide direction and expertise to department regarding information / data systems
- Identifies and lead plant improvement actions as required
- Develop and issue necessary reports and communications to division, plants and customers regarding variations from standards and other critical information as necessary
- Provide training and audits on key warranty requirements as needed
- Manages and develops Warranty Analysts and Quality Engineers
- Support Quality Operations Initiatives as needed
- Coordinate the approval process/ status of the agreements
Qualifications for warranty manager
- The ideal candidate will have a strong understanding of warranty program operational management needs, data management and client requirements and objectives
- The ability to easily build and maintain client and carrier relationships
- Experience implementing large scale client warranty programs which require intense cross functional collaboration
- Has experience managing client relationships including direct client interfacing experience
- Ability to manage multiple and complex deals/projects across the organization, working collaboratively with colleagues and senior executive management
- Clear quick, concise communication skills, both verbal and written
3
Warranty Manager Job Description
Job Description Example
Our company is hiring for a warranty manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for warranty manager
- Sparring with the Warranty Managers
- Validate End of Warranty agreements
- Correct cost validations
- Ensure warranty agreements are in line with accruals
- Design and direct the work of the team
- Manage the Warranty / Maintenance policies & procedures including warranty and goodwill parameters, Dealer / Customer escalated Queries, Audit appeals
- Ensure and maintain adherence to Compliance and Risk, Quality and S.H.E standards within the department
- Manage the projects within the MBC After-Sales to support Revenue generation, Insurance, Premium Drive in relation to pre-determined targets as agreed with DAG
- Prepare and manage the Departments annual G/A budget
- Communicates warranty and recovery issues to Division Claims Manager Customer Service, Marketing, Purchasing, Finance, suppliers and truck divisions as necessary
Qualifications for warranty manager
- Must currently hold or be willing to apply for an AGSVA Government Baseline security clearance
- Satisfy an ATO Pre-Engagement Integrity Check
- Leads the effective implementation of the Volkswagen of America Dealer Warranty Audit Process
- Minimum 10 years of experience (in Automotive industry is a must)
- Proficient knowledge of mechanical issues and repairs relating to the product involved
- M.Eng./B.Eng
4
Warranty Manager Job Description
Job Description Example
Our company is hiring for a warranty manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for warranty manager
- Performs special projects as assigned, such as Warranty Audits, Internal Control Reviews
- Develop and maintain detailed reports and presentations covering the current warranty status of wind and solar assets company exposure to availability issues and lost revenue
- Project performance addressing cost, schedule, and technical quality for related Work Breakdown Structure (WBS) elements on a development-type contract
- Manage Warranty Services related projects from conception to implementation
- Manage product change projects related to Warranty Services
- Participate in external customer discussions to understand concerns and identify opportunities
- Report status of projects to internal and external customers
- Assess impact of product changes across product lines and operations functions
- Primary point of contact that engages with the customer and creates positive relationships and opportunities to effectively understand and manage customer warranty program requirements
- Responsible for backlog management including monitoring the progress of returns, investigating and making decisions within established processes across all support functions to ensure warranty program success
Qualifications for warranty manager
- Degree level or equivalent education (engineering related)
- Competence in signaling requested
- Preferred technical experience in electric motor manufacturing or large rotating equipment
- Bachelor's degree and at least 8 years of field service, engineering, or reliability experience
- Strong communication skills with all levels of management, both internal and external
- Experience working with suppliers in a manufacturing environment, preferably automotive/trucking/heavy industry
5
Warranty Manager Job Description
Job Description Example
Our growing company is looking to fill the role of warranty manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for warranty manager
- Serves as the primary interface regarding issues, customer expectations and program deliverables
- Leads customer conference calls as needed
- Coordinates required activity with various support organizations in support of changed customer contract Terms and Conditions (Ts & Cs) requirements, notifying appropriate individuals on program status changes, identifying impact and options available to enable additional ROI or limit negative financial resulting from change
- Manage Warranty Accounts, ensuring that all contractual requirements in the TSA are complied with by our WTG suppliers
- Draw on (or develop) a high-level technical understanding of WTG technologies in order to manage TSA claims during the operational phase on some of the world’s largest and technologically innovative offshore wind farms
- Join offshore inspection teams to investigate technical issues
- Report to the owners of the wind farms on status and progress of claims
- Take overall responsibility for Project Management Processes
- Drive and make decision Warranty Work Package to ensure successful project execution
- Manage Project(under warranty phase) level Review and Gate Review organization and Reporting
Qualifications for warranty manager
- Primarily intra-organizational contacts and limited external contacts
- Sap and Salesforce .com a plus
- Proficient with computers/required software (database, e-mail, spreadsheets, word processing, graphics)
- Customer warranty system knowledge
- Familiarity with test/inspection parameters
- Proficient in Statistical anaysis (SPC, DOE and Weibull)