Middleware Support Job Description

Middleware Support Job Description

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Middleware support provides exceptional customer service by understanding the customer needs and ensuring their expectations and standards are met.

Middleware Support Duties & Responsibilities

To write an effective middleware support job description, begin by listing detailed duties, responsibilities and expectations. We have included middleware support job description templates that you can modify and use.

Sample responsibilities for this position include:

Support WebSphere MQ and WebSphere Application Server software systems
Troubleshoot and debug production interfaces
Maintain production systems around application and infrastructure outages
Represent the Selling Technology Management (STM) team on development projects
Participate in STM 24x7 Oncall rotation for Middleware (MQ, WAS, other application servers) and other applications
Perform independently and analyze, design, code, test, debug, document, and install solutions and production fixes
Ability to collect MQ trace data and to interact with vendor
Analyze Problem Records or development efforts and drive technical solutions or practices to improve deliverables based on team best practices
Demonstrate anticipation and initiative in the planning for and management of issues
Maintain good business relationship with other IT departments to ensure success of enhancements and fixes

Middleware Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Middleware Support

List any licenses or certifications required by the position: SSL, ITSM, ITIL, II, IAT, RHCE, MCSE, MQ, IBM, SPLUNK

Education for Middleware Support

Typically a job would require a certain level of education.

Employers hiring for the middleware support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Technical, Communication, Science, Education, Business, Chemistry, Physics, Math

Skills for Middleware Support

Desired skills for middleware support include:

Ensuring company-wide standards are met
Risk and controls landscape
Global payments industry
Good understanding of payments transaction life cycle will be an advantage
GIT
Jenkins and Nexus
Windows
EARs
JAVA/J2EE
JEE platform

Desired experience for middleware support includes:

Perform proactive software maintenance
Document changes to Infrastructure configurations & resource definitions
Engage in troubleshooting issues
Communicate steps and resolutions within the team and externally
Troubleshooting production issues, coordinate with teams for support, database, network, and storage
Strong communication, leadership, and analytical problem-solving abilities, and the ability to perform under pressure

Middleware Support Examples

1

Middleware Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of middleware support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for middleware support
  • Projects - proposals/design/build new production environments for clients- Provide subject matter expertise for security related threats and vulnerabilities as it pertains to middleware
  • Supervise the activities of all members of the Application/Middleware Support Center of Excellence
  • Develop and manage the financial plan for the Application/Middleware Support Center of Excellence
  • Develop White Papers for significant capital expenditures and ensure their inclusion in the IT Capital and Financial Plans
  • Participate in the development of the annual IT Operations and Infrastructure resource master plan
  • Partnership – build strong and effective partnership with the various teams that interact with the Middleware team – especially the L1/SOC, AD, platform and GT I teams
  • Partnership – drive improvements in downstream partners to address performance, monitoring and alerting gaps to reduce cross impacts
  • Knowledge management – ensure documentation on application, contacts, SLA are maintained and up to date
  • Help customers with configuring SSL/TLS, Java security managers, JAAS, and SSO using integration protocols like SPNEGO (Kerberos), SAML
  • Ensure overall organizational support goals are met
Qualifications for middleware support
  • At least 6 years of working experience on middleware technology like Websphere, Tomcat, Apache
  • He/She must possess good troubleshooting skills and detailed knowledge of the products used in our middleware Infrastructure, , the ability to be able to design, implement middleware platform and integration applications
  • Acts as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
  • Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
  • Administers business applications in co-ordination with appropriate stakeholders
  • Designs, reviews, and integrates all application requirements, including functional, security, integration, performance, quality, and operations
2

Middleware Support Job Description

Job Description Example
Our company is growing rapidly and is looking for a middleware support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for middleware support
  • Coordinate with various levels of senior management and their delegates across global regions/time zones to determine the key milestones, timelines, progress, risks and dependencies
  • Track and report new projects introduced during future team integrations and validate associated budget/resourcing
  • Conduct bi-weekly progress reviews with Management team and delegates to review project status towards meeting its objectives, pending actions, delays, risks and dependencies
  • Track and report project milestone delivery, efforts invested, associated productivity saves, risks and dependencies to senior management
  • Excellent project management skills with ability to work effectively in a team environment adapt to a rapidly changing business environment and have strong organizational skills to prioritize work and meet deadlines with minimal supervision
  • Technical support consultant is responsible for supporting multiple complex applications
  • Takes part in maintaining test environments and version control
  • Will work with EDI Implementations group in setting up file transmissions with the Enterprise Transmission Applications (DTS/EDTUP/BACLEAR)
  • Involved with Performance and Tuning of the production environment
  • Will support data replication processes
Qualifications for middleware support
  • Solid experience in Middleware technologies, WebSphere, WebLogic, DB2, Oracle DB and application servers
  • Strong in Technology Project Management
  • Experience with JavaEE and related server technologies such as JMS, Web Services, Servlets, JSP, JSF, JDBC/Datasource, Hibernate, Spring, is an advantage
  • Experience with JavaEE and related server technologies like JMS, Web Services, Servlets, JSP, JSF, JDBC/Datasource, Hibernate, Spring, is an advantage
  • Understanding of core infrastructure technologies (VCS, SRDF, DNS, Firewall etc)
  • Bachelor's degree in engineering or computer science is preferred
3

Middleware Support Job Description

Job Description Example
Our company is looking for a middleware support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for middleware support
  • May provide coaching and mentoring for other associates
  • The Flexible to work for extended hours and on weekends as needed to handle high priority issues
  • Provision of production support, participating in a 24x7 rota
  • Design, development, testing of EDM solutions
  • Strict adherence to defect tracking and change control processes
  • Maintenance and support of test environments
  • Daily support of applications on specific platforms, including but not limited to analysis of production logs, coding issue resolutions, and performing root cause analysis
  • Assist Platform Admins by participating in Platform upgrade tests and troubleshooting platform incidents
  • Create and document work item requirements by working together with dedicated Application Support teams
  • Follow established application support procedures and policies, including audit compliance and code release management
Qualifications for middleware support
  • Understanding of Java Application Programming Interfaces (Java EE, Java SE, JDBC, JMS, Web Services, RMI)
  • Bachelor's Degree in Computer Science or equivalent experience with 10+ years of professional IT experience
  • Certified in Project Management Professional (PMP) or Prince2
  • Excellent interpersonal and communication skills, including ability to interact effectively with senior management and fellow colleagues across diverse cultures
  • Adept at time management, prioritization, analysis and reporting
  • Strong first line support skills
4

Middleware Support Job Description

Job Description Example
Our growing company is looking for a middleware support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for middleware support
  • Assist Investment Systems team with development of technical documentation of existing and future applications
  • Occasionally work off-hours to support global customer base and offshore Investment Systems teams
  • Keep informed of new Informatica features and tools and be able to provide recommendations for process improvements
  • Train new and existing team members on how applications are being used on the supported platforms
  • Identify recurring systemic issues and drive problem management of both long term and short term fixes, working with internal and external groups for long term resolution, process improvements, enhancements
  • Support Production Releases and High Availability events off of normal business hours
  • Escalate to outside groups and vendor partners on issues and process improvements
  • Willing participant of an on-call rotation, functioning as primary on call Level 2 support for Chase.com Move Money, Alerts and Gateway processes
  • He/She will need to understand the technical architecture of the applications and provided day to day support for those applications
  • Support a 24 x 7 environment, providing on-call support as needed, with a high degree of responsiveness and sound trouble-shooting methodologies
Qualifications for middleware support
  • 4+ years of working Informatica 9.1 or higher
  • Working knowledge of SQL in both Oracle and SQL database environments
  • Experience providing critical production support within highly distributed team in an Investment organization
  • Basic understanding of code version practices and environment security within financial investment industry
  • Good verbal and written communication skills and experience interacting with system directors, project managers, QA teams, and programmers located at various global locations
  • 10+ years’ experience in IT Middleware/ Application Support with increasing levels of responsibility
5

Middleware Support Job Description

Job Description Example
Our innovative and growing company is hiring for a middleware support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for middleware support
  • Support WebSphere Application Server, WebSphere MQ, Business Process Management (BPM), DataPower and related products in production
  • Support over 150 middleware interfaces in WebSphere production
  • Work with various business units, with cross functional teams, to bring new middleware-based applications live
  • Write operating procedures, knowledge articles, answers to FAQs, and on-call reports
  • Open PMR’s and work with the vendor to troubleshoot product related issues and apply appropriate fix packs
  • Work with the help desk utilizing our ticketing system to provide proper support and escalation procedures for deployed applications
  • Fine tune applications and servers for optimal performance
  • Provide guidance on generating scripts in order to automate tasks or provide batch capabilities for the WebSphere software products
  • Assist with the deployment of new middleware interfaces/applications
  • Work closely with managed service providers on day to day support
Qualifications for middleware support
  • Proven hands-on experience in deploying, configuring and maintaining web, java and open source applications on Linux (RHEL, CentOS ) is required
  • Experience with any Oracle Fusion Middleware product is a highly desired
  • Strong understanding of network configuration, load-balancer, DNS, Active Directory, security and databases
  • Experience with virtualization, containers and cloud-based Infrastructure-as-a-Service platforms like AWS, Azure etc is desired
  • Experience with automated application deployment, infrastructure automation and CI/CD technologies
  • Experience with tools such as Splunk, Riverbed, New Relic, OEM or other monitoring and APM tools

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