Customer Care Job Description
Customer care
provides excellent customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims.
Customer Care Duties & Responsibilities
To write an effective customer care job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop end-to-end process for handling each type of customer interaction from simple to challenging (i.e., requests for information and other inquiries, service issues, product complaints, etc…) and across all platforms and services including Showtime Anytime, mobile applications, iTV, on-demand services, Smithsonian Channel, etc… Work with team to determine best practices and lead Customer Service Team to create standardized response templates and escalation procedures across all channels
Recovering potentially lost sales on jcp.com through providing accurate and concise answers to customer questions about products, monitoring shopping baskets and shopper progression through website
Hire, train and manage the integration and activities of third party customer service vendor to develop SLAs and manage to standards
Work with Team and external resources to develop a system for capturing, aggregating, monitoring, tracking and reporting issues and responses to customer interactions across all channels
Assure production of daily, monthly, weekly reports for Customer Master and Customer Service key performance indicators
Booster Campaign Launch conversion
Customer service ratings and metrics
Team health ratings and metrics
Proven leadership ability in a customer service setting
Identify and investigate dispute issues
Customer Care Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Care
List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE
Education for Customer Care
Typically a job would require a certain level of education.
Employers hiring for the customer care job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, English, Associates, Business, General Education, Technical, Computer, Management, Communication, Graduate
Skills for Customer Care
Desired skills for customer care include:
Services and processes performed by the team
Healthcare insurance industry and of all products
Products
Tools
3rd party reimbursements from insurance companies and government payers
Company services
Insurance benefits
Provider contracts and claims
Excel
Services
Desired experience for customer care includes:
Must have at least 6 months Customer Service experience
Digital savvy, including deep knowledge of utilizing and implementing enabling technology
Interact frequently with institutional and individual customers and will work closely with internal customers including Institutional Relationship Management, the Field Consulting Group, The National Contact Center, Wealth Management, Operations, Finance, and Public Affairs
Availability to work 40 hours/week, Sun, Mon, Tue, Wed, Thu, Fri, Sat between 5 am and 9 pm
Degree preferred or equivalent work experience
Good customer service and communication skills and good grammar
Customer Care Examples
1
Customer Care Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care
- Introduce new products to Direct Customer to support Sales Initiative/Campaign
- Lead the Customer Care Transformation work within own team
- Responds to incoming customer requests with a live voice by email and answers questions regarding technical, large or complex service concerns
- Schedules appointments for field reps to meet with customers
- Complete Customer Service Request
- Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
- Conduct homeowner orientation tours
- Have the ability to utilize multiple operating systems concurrently
- Compose correspondence for signature, in response to routine inquiries
- Respond to guest feedback across the many different information highways (phone, email, website feedback, ) – defusing complaints, making believers out of folks new to Noodles and encouraging our loyal guests to come see us more often
Qualifications for customer care
- Ability to efficiently follow call transfer and referral procedures and scripts
- Reliable transportation to our Bushwick offices
- Patience, composure and a friendly personality
- Exceptional written communication skills with perfect grammar and spelling
- Ability to work well in an open, collaborative team environment
- Basic knowledge of video production is a great bonus
2
Customer Care Job Description
Job Description Example
Our innovative and growing company is hiring for a customer care. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer care
- Be highly responsive and proactive in dealing with customer needs or complaints
- Daily invoicing to ensure job closure and revenue raising
- Investigating and completing credits for disputed invoices
- Contributes to maintaining company objectives on average speed of answer and first call resolution
- Meets and exceeds productivity and quality standards as set forth by department management
- Adheres to schedule, including regular, reliable and punctual attendance at work
- Schedules, organizes and monitors service appointments between Customer Care Supervisors/third party vendors and customers
- Provides general administrative support for the Customer Care Department including, but not limited to, processing of correspondence, preparation of reports, filing, copying and maintenance of service files
- Order management for local warehouse of Customer Service
- Manage shipping documents
Qualifications for customer care
- Pro-active mindset - We’re looking for people who WOW us!
- Prior experience in the pharmacy
- Must have at least a High School Diploma or GED but PREFER Associates, BA/BS degree, Master’s degree
- A reliable sense of humor and a team-player mentality
- Ability to appreciate the customer’s perspective
- With service quality fundamental to our continuing success, you will deliver the expertise to ensure that queries and issues are dealt with speedily to meet the customer’s current and future needs
3
Customer Care Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care
- Regular communications with international warehouses
- Record all actions and other customer communications in CU system
- Request customer refunds as required
- Coordinate account adjustments to reconcile accounts, as required – check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and profile notes)
- Process customer master file account maintenance changes within authorization limits
- Managing proactively inbound and outbound calls
- Dealing with customer queries relating ot orders, investigating with the warehouse and raising credit notes where necessary
- Group and locally initiated projects as directed by the Customer Care Manager
- Order Management including delivery query handling of key accounts within the UK and Ireland
- Records new customers in CRM
Qualifications for customer care
- Internal candidates must be in current position for 12 months
- HS/GED is an education requirement
- Must have experience in SAP
- Capabilities and Success Factors
- Desire to increase amount of accountability within the organization
- Bachelors' Degree in any field with 3 - 5 years working experience in customer care working environment
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Customer Care Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer care
- Organize conference calls/ webex meetings with clients procurement teams in Angola
- Extracts/generates quantitative information from databases using standard queries in CRM
- Prepare internal sales report and analyzes sales targets
- Create and finalize letters and other correspondence
- Prepare reports and track warranty metrics on a weekly basis
- Share data with customer care associates and managers
- Manage all homeowner information including 21 day warranty visits and schedules
- Update records related to scheduling changes and for subsequent buyers
- Research home files as needed to assist in the service or legal discovery process
- Be familiar with Meritage Homes’ new home manual including warranty provisions
Qualifications for customer care
- Assist in identifying solutions and ensure that any problems are dealt with promptly and at an appropriate level
- Minimum 2 year’s degree or equivalent obtained in the last 12 months
- Relevant experience in a customer relationship function is a plus
- Pursuing a degree in Business or Engineering (Mechanical, Manufacturing, Industrial) with at least a Junior level status
- Energetic and able to multi-task
- Customer Service experience with a residential home builder preferred
5
Customer Care Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer care. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer care
- Provide analytical and technical support to Customer Care teams for analysis of internal business processes and system capabilities to improve accuracy and efficiency related to completion of global issues
- Gain cross functional support and approval for system and process changes from key stakeholders and Change Management Team to affect timely and complete implementation
- Develop and document training requirements, training materials and provide training as required for call center representatives, supervisors and management
- Maintain close and ongoing relationships with internal customer facing groups Back Office to affect timely response to customer issues
- Owner of Twill’s destination-process across Spain
- Responsible for world class exception handling towards our customers
- Be the first line of support for our customer facing site and escalate to the technical team as appropriate
- End-to-end responsibility for the satisfaction of our customers
- Coordination with DAMCO OPS teams as relevant and necessary, building relationships that generate swift responses and a co-creative approach to problem solving
- Manage capacity at all times to ensure customer needs are met or properly managed
Qualifications for customer care
- Internal quality assessments that measure how accurately and efficiently the customer service associate responded to the inquiry
- Minimum 18 Months experience working in a Customer Support role
- Advanced knowledge of Customer Care processes
- Advance level of English language required
- Prior experience in fleet management or rail leasing
- Strongly understand lease management operations and can define best practices