HR Rep Job Description

HR Rep Job Description

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HR rep provides recommendations, interpretation and counsel regarding applicable human resources rules, regulations, policies and procedures such as staffing plans, classification and compensation.

HR Rep Duties & Responsibilities

To write an effective HR rep job description, begin by listing detailed duties, responsibilities and expectations. We have included HR rep job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures
Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations
Flawlessly execute key HR processes for client groups including staffing, organizational design, leadership development, domestic salary planning, performance management, employee relations, incentive compensation, and restructuring activities
Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols
Enters, scans and retrieves employee data in HRIS per established guidelines and authorization processes while ensuring accuracy of information
Collaborate with the HR functional areas to ensure the delivery of integrated services, including talent management, benefits, compensation
In partnership with the HR Manager, implement strategies that increase employee engagement and retention
Manage annual performance feedback process performance management issues and discipline
Identify and champion human resources process improvement initiatives
Drive recruitment efforts including sourcing, interviewing and selection of candidates with a focus on bringing in diverse talent

HR Rep Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for HR Rep

List any licenses or certifications required by the position: SHRM, PHR, SPHR, SSL

Education for HR Rep

Typically a job would require a certain level of education.

Employers hiring for the HR rep job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Human Resources, Education, Business/Administration, General Education, Associates, Management, Computer, Communications, Administration

Skills for HR Rep

Desired skills for HR rep include:

Microsoft Office products
Field/discipline of Human Resources practices
Org design principles and methodology
Processes
Regulations
Applicable Federal
Compensation
State
Compensation and company policies and procedures
Employment

Desired experience for HR rep includes:

Respond to employee relations issues, investigate and make appropriate recommendations
Answer and respond to incoming phone calls in adherence with Employee Services protocol and service standards
Handle routine research
Make outbound and follow up calls/emails as needed on behalf of other HR Centers of Excellence (CoE)
Provide assistance to managers and employees with time-sensitive requests, such as timecards, reports, HRIS (Workday) system navigation
Demonstrate proficiency at Level I duties

HR Rep Examples

1

HR Rep Job Description

Job Description Example
Our company is searching for experienced candidates for the position of HR rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR rep
  • Will update federal, state and local tax information on behalf of employees
  • Provide team with administrative support, including mailings, employment/income verification (limited basis for requests not supported by The Work Number), death claims, Medical Support Orders, maintenance of the benefits library, and other miscellaneous projects
  • Experience working in a service center environment with case management skills is preferred
  • Must enjoy working in a fast paced, remote and diverse environment
  • Ability to manage multiple priorities and tasks within tight timelines
  • Requires a solid analytical skill set
  • Experience using HR applications, HRIS systems and vendor systems is required
  • Ability to collaborate across functional areas
  • Enthusiastic, goal orientated and customer driven
  • Strategic Workforce Planning and Utilization (talent acquisition, de-staffing, forecasting)
Qualifications for HR rep
  • Assesses customer information and suggests appropriate product and service solutions
  • Ensures Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”
  • Engages Customers in conversations regarding their current and future financial needs
  • Experience with merchandising (e.g., standards, plannagrams, product displays, stocking/rotating product, back-room organization)
  • Experience with consumer products (e.g., multiple packages, product sizes)
  • Experience selling beverages and/or consumer products (e.g., making sales calls, filling orders, handling customer problems)
2

HR Rep Job Description

Job Description Example
Our company is growing rapidly and is looking for a HR rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR rep
  • Handle large volume of contacts, working in all HR Systems, to manage the HR Services administration processes
  • Respond to inquiries and HR-related questions in areas of payroll, compensation, benefits, policy, within the established timeframe for service
  • Participates in recruiting process by setting up and participating in interviews, facilitating debrief sessions and performing compensation analysis for offers
  • Performs compensation analysis for new or existing positions as requested
  • Ability to assess and gather relevant facts and details to support resolution of employee issues
  • Monitor records of employees on disability and/or leave of absence to ensure appropriate level of support, along with data accuracy in vendor and internal systems
  • Support the release of timely messaging associated with benefit and wellness initiatives or to meet relevant compliance requirements
  • Comfortable and capable of interacting and engaging with all levels of the organization with discretion and polish
  • Provide Level 1 support for the administrative process of all HR related actions
  • Reviews and interprets employee data to resolve issues
Qualifications for HR rep
  • Experience with contracts (e.g., setting up new accounts, filing credit applications)
  • Experience in a retail environment (e.g., working big box, club, convenience stores)
  • Proven experience in change management, such as driving change throughout the organization or leading a change effort (organizational realignment)
  • SHRM certification current secret clearance or ability
  • Evaluates and responds to employee inquiries via phone, fax and email
  • Demonstrates empathy and respect at all times when interacting with others
3

HR Rep Job Description

Job Description Example
Our company is growing rapidly and is looking for a HR rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR rep
  • Creates and maintains detailed, complete and accurate records of all interactions
  • Follows prescribed protocols for problem resolution
  • Create and maintains confidential centralized employee files
  • Schedule high-volume (upwards to 20), highly complex candidate interviews per week – interviews are cross-functional, span multiple regions and can include a mix breed of on-site, video/Webex/phone
  • Prepare and email offer letters for new hires
  • Manage the FAA drug and alcohol program for the site including day to day and annual audits
  • Minimum 5 years of progressively responsible HR Generalist roles or a combination of generalist and specialist experience
  • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management
  • Assists in the recruitment process
  • Assists in writing job descriptions
Qualifications for HR rep
  • 2+ years Human Resources, administrative support and customer support
  • Minimum of 2 years of proven experience in employee benefits and leave of absence administration
  • Proficient on Microsoft product (SharePoint, Excel, Word, Power Point)
  • Prior experience with HR systems or demonstrated ability to quickly learn new systems
  • Exceptional customer and team support skills
  • Flexible and adaptable to rapidly-changing environment and policies and procedures, and client needs
4

HR Rep Job Description

Job Description Example
Our company is hiring for a HR rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR rep
  • Prepares/reviews HR paperwork and transactions in accordance with HR policies or procedures
  • Monitor and support transaction processing for employee life cycle and data changes within a self-service environment
  • Process HR work lists and work with HR in the field to review/approve job transactions
  • Responsible for updating and correcting data on employee job and personal information
  • Monitor rehired associates to ensure correct rates and dates are applied per division and/or union guidelines
  • Timely Response to cases escalated from Associate Contact Center in regards to position and tax set up issues
  • Daily review of ACH reports and consequent updates to associate records along with follow up letters
  • Log all activities (phone calls, emails, faxes) into ServiceNow tracking system
  • Follow established service standards on all inquiries to meet or exceed performance measurements
  • Follow-up with internal and external customers on requests requiring research
Qualifications for HR rep
  • Experience with in-store marketing (e.g., POP placement, building creative displays)
  • Workday, SkillSoft experience strong plus
  • Minimum of 2 years of proven experience handling complex calendaring and interview scheduling across multiple time zones
  • Basic knowledge and experience with change management principles and methodology
  • Bachelor's degree with 4 years of Human Resource experience is required
  • The candidate must be able to work well under pressure, have the ability to prioritize and manage multiple projects, and adapt to changing business environments and priorities
5

HR Rep Job Description

Job Description Example
Our company is looking to fill the role of HR rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR rep
  • Explains and provides advice to workers about company and governmental rules, regulations, and procedures, and need for compliance
  • Keeps accurate track of client's needs and notates all information correctly in their accounts
  • Will respond to client inquiries, and either solves client problems on their own or escalates problem to his/her supervisor for resolution
  • Identifies opportunities to make product suggestions/referrals based on client needs
  • Display etiquette, knowledge and solutions when servicing clients account inquiries - conducts transaction in accordance to service standards
  • Maintain close adherence to the defined daily schedule to ensure proper resource coverage
  • Maintain a minimal level of errors to ensure a positive customer service experience
  • Adheres to bank policy and procedures
  • Support Records Retention/Imaging services for HR Services including manual and imaged files, conduct Quality Assurance audits of imaged documents to ensure accuracy
  • Track new hire agreements into PeopleSoft and Talent Track & ensure agreements are imaged or stored accurately for efficient retrieval
Qualifications for HR rep
  • Experience with hand held computers (e.g., mobile technology)
  • Experience with Operations and working with hourly and salaried employees a plus
  • Experience in talent management/staffing, screening resumes for the business needs
  • Ability to influence without direct supervisory responsibilities
  • Proven facility to deal with conflict and diffuse difficult situations
  • Experience with consumer products (e.g., multiple products, packages, product sizes)

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