Renewal Representative Job Description
Renewal representative
provides customer support to end users, resellers and distributors relating to support contract renewals with the goal of maintaining or upgrading existing customers' products and services.
Renewal Representative Duties & Responsibilities
To write an effective renewal representative job description, begin by listing detailed duties, responsibilities and expectations. We have included renewal representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Meet sales targets defined
Ensure Maintenance Contracts are renewed prior to expiration, engage with regional RSRs, internal Sales counterparts, Global Account Managers, partners and customers on all aspects of the sales cycle, from quotation to close
Ensure systems are in sync with customer reality to enable correct entitlement
Educate global account team on maintenance policies PVRs
Ensure high customer satisfaction
Account management of specified accounts
Develop and manage customer relationships, positioning the value of PaaS/SaaS to each customer to protect & grow revenue streams
Meet set targets for revenue, retention rates
Preparation of renewal orders in accordance with customer contracts and business practices
Sales forecasts - providing accurate forecasts for allocated territories
Renewal Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Renewal Representative
Typically a job would require a certain level of education.
Employers hiring for the renewal representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Leadership, Business, Finance, Technology, Education, Communications, Management, Business/Administration, Science, Arts
Skills for Renewal Representative
Desired skills for renewal representative include:
Oracle applications
Excel
Microsoft Office
Client’s products and services
Channel promotions
Oracle�s products and Services
Pricing and customer
Product version updates
Salesforce and BI Tools
Autodesk products
Desired experience for renewal representative includes:
5+ years sales experience, ideally within the renewal space
English and preferably additional language
Proven Success within an Inside Sales Environment, Renewals a plus
Deliver compelling, customized presentations to ensure customers are enthusiastic about what we provide and can clearly see the value and differentiators in what we offer
Ability to work effectively and proactively in a cross-functional team environment, including management, field sales, implementation and related internal staff to move renewal process to successful close
Maintains timely and accurate records of all interactions with customers and internal departments via proprietary CRM and weekly meetings, providing detailed feedback and recommended next steps
Renewal Representative Examples
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Renewal Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of renewal representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for renewal representative
- Determine customer requirements and expectations in order to recommend specific services
- Present pricing and terms in accordance with standard procedures
- Accurately process customer transactions, including quotes
- Proactively recommend products or services needed by customers to increase customer satisfaction and improve transaction quality
- Work closely with the complete Sales Team and partners to avoid and generate revenue
- Determine customer requirements and expectations in order to recommend specific services and hardware
- Work closely with Channel Account Managers, Major Account Managers and channel partners to avoid conflicts and generate revenue
- Will be responsible for Renewing Support Contract for both Hardware & Software
- Achieve quarterly assigned team sales quotas
- Maintain accurate forecast activities for assigned region in the CRM (Siebel)
Qualifications for renewal representative
- Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up
- Ability to build and maintain strong relationships with customers
- Effective use of customer information, sales resources and database to maximize productivity
- Experience in K-12 Education or Educational Sales
- Polish proficiency
- French proficiency
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Renewal Representative Job Description
Job Description Example
Our growing company is hiring for a renewal representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for renewal representative
- Update and manage your opportunity pipeline in the latest CRM technology
- 9-12 months experience working in a customer service or sales
- A cool head under pressure
- Amazing influencing skills
- Juggling abilities
- Iron man communication skills (written and verbal)
- Wizzkid computer skills including full Microsoft package
- Fluency in English & other language (Written & Verbal)
- Crazy puzzle skills solving complex problems
- Responsible for the renewal and overall sales of hi-tech service and support agreements to an established customer
Qualifications for renewal representative
- Must be motivated, flexible and a self-starter mentality
- SFDC/Salesforce.com knowledge would be an advantage
- A passion for collaboration and a basic understanding of the Internet security technology
- Excellent written and verbal English communications skills are required
- Competitive, driven to succeed
- Ability to understand the customer better than they do, to anticipate future needs and help identify products and services
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Renewal Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a renewal representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for renewal representative
- Defend against competitive pressures, and surface upsell opportunities to account executives
- Respond to inbound customer inquiries efficiently and professional via phone and email
- Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries
- Ensure high levels of Data-Quality and Data Clean-up through admin processes
- Maximize renewal revenue through correctly identifying, up-selling & cross-selling opportunities within dedicated client base in assigned territory
- Identify “at-risk” renewal clients early in the cycle and define issues inhibiting a successful, timely renewal and ensure high volumes of customer retention
- Collaborate across internal LOB’s to achieve objectives
- To participate actively in training, coaching, education and learning sessions provided
- Strategic planning and meeting with Sales Country leaders on coverage and collaboration
- Develop strategy to achieve quota
Qualifications for renewal representative
- Strong track record of sales with experience of renewals in a quota carrying environment
- Must be able to follow internal processes and comply with policy
- Must be able to communicate and operate with remote teams
- 4+ years of sales, renewal or account management experience or a combination of experience and education
- Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls
- Spanish/English bilingual fluency OR Portuguese/English fluency
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Renewal Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a renewal representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for renewal representative
- Up-sell/Cross-sell additional products to drive incremental revenue
- Provide sales activity updates to management during regular account reviews
- Develop advanced product knowledge and a thorough understanding of service offerings through on-going training and self-study
- Develop materials for all key customer meetings
- Partner with Direct Sales to ensure support value is understood, protected and maximized
- Provide insights on business trends and risks that could potentially impact support renewals
- Proactively build and nourish relationships with key customer contacts
- Prepare and modify complex sales quotes for an established high end customer base
- Collect, analyze, and report data from various internal systems with the end goal of a renewal quote to the customer
- Perform contract data analysis and reporting on existing or new licenses sold for specific customer
Qualifications for renewal representative
- Excellent and highly effective verbal and written communication skills in Bahasa as this position requires to support the clients/channel partners in Indonesia
- Excellent and highly effective verbal and written communication skills in Mandarin and English as this position requires to support the clients/channel partners in Hong Kong/Taiwan
- Excellent and highly effective verbal and written communication skills in Japanese and English as this position requires to support the clients/channel partners in Japan
- Excellent and highly effective verbal and written communication skills in English as this position requires to support the clients/channel partners in Australia & New Zealand
- Excellent and highly effective verbal and written communication skills in Thai and English as this position requires to support the clients/channel partners in Thailand
- Ability to pick up technology and effectively communicate business value proposition
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Renewal Representative Job Description
Job Description Example
Our growing company is looking for a renewal representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for renewal representative
- Collaborate with Management to determine necessary strategic sales approaches to contracts nearing expiration
- Assist in maintaining a high percentage of customer retention
- Effectively influences stakeholders across the customer organization establishing credibility with both business and technical functions
- Work closely with direct Account Executive and cross functional teams on each contract
- Handles customer inquiries by explaining the provisions and benefits of the proposed plans
- Utilize a thorough understanding of individual customer software agreements to prepare accurate budgetary support renewal quotes for timely close
- Meet and/or exceed your assigned revenue target
- Utilize Salesforce.com (and other applications) to properly document, report and forecast the sales cycle for each support renewal opportunity
- Develop and analyze a set of productivity metrics to track on-time renewals, past due renewals, cancellations and forecast accuracy
- Leverage Deal Desk/Finance workflows and best practice to assure efficient and timely support renewal order processing
Qualifications for renewal representative
- Experience on the Renewal Sales Representative position ideally within the IT Industry – security and or networking sector
- Track record of attaining goals in a high-volume transactional business
- Experience with SalesForce or similar CRM system
- Ability to manage multiple tasks and prioritize depending on current business objectives
- Sales mindset and Hunter attitude
- Ability to effectively negotiate in both challenging and collaborative sales engagements is a must