Admitting Representative Job Description

Admitting Representative Job Description

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Admitting representative provides clerical assistance to registration staff related to entering insurance information or other demographic information as needed.

Admitting Representative Duties & Responsibilities

To write an effective admitting representative job description, begin by listing detailed duties, responsibilities and expectations. We have included admitting representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Computer skills - data entry, spreadsheet skills, basic mathematical skills
Many patients and families are under stress and tact is required to handle patient interaction
Must have knowledge of medical technology
One year medical experience preferred, but not required
Demonstrates, through behavior, Florida Hospital East Region’s core values of Compassion Behaviors, Image Standards, Elevator Etiquette and Telephone Etiquette
Registers patients by gathering all patient demographic and financial information
Ensures accurate use of the hospital system and proper identification of each patient by searching the hospital system by social security number, last name, first name and date of birth for previously assigned numbers as documented by HIM
Enters correct clinical information regarding physician, complaint and diagnosis using the proper coding in the current physician listing and coding program to meet the requirements of JCAHO and other licensing agencies
Computes patient liability

Admitting Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Admitting Representative

List any licenses or certifications required by the position: WPM, CHAA

Education for Admitting Representative

Typically a job would require a certain level of education.

Employers hiring for the admitting representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Health Care, Healthcare, Education, General Education, Business, Communication, Associates, Medical Terminology, Medical, English

Skills for Admitting Representative

Desired skills for admitting representative include:

Medical terminology
Compliance
Consents
Legally registration forms
Literature and documents
Insurance Companies and requirements to obtain authorizations
Medical insurance
Hospital admission
Insurance/billing procedures and Diagnostic Related Groups
Collections and plan types

Desired experience for admitting representative includes:

Reviews prior bad debt accounts and requests payment of outstanding accounts
Maintains accuracy of registration by correcting errors immediately as identified
Protects the legal and financial standing of Florida Hospital East Region by obtaining appropriate signatures on the consent to treatment, authorization forms and other forms as required by the payer and organization
Follows FH East Region Point of Service and Service Rendering Policies for all members of the community regardless of age, race or gender
Relieves other registration areas and PBX as required during absences, breaks and lunches
An Associate Degree is preferred

Admitting Representative Examples

1

Admitting Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of admitting representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for admitting representative
  • Minimum 1 year experience in Customer Service setting is required
  • Prepare various reports, case audit and other duties as assigned
  • Able to use a computer and be highly proficient and accurate with data entry
  • Receives telephone & fax-based based requests for transport emergent and non-emergent transports
  • Working collaboratively with Dispatcher, promptly provides transport information to caller
  • Obtain and record all data relative to the registration process
  • Sensitively assist customer with reimbursement requirements according to regulatory guidelines, and provide assistance to customers with special financial needs
  • Accurately complete computer data entry
  • Function as the afterhour’s switchboard operator for the hospital answering all incoming calls taking messages and transferring calls appropriately
  • Work with other team members to provide a smooth efficient department operation allowing for maximum comfort and confidentiality for the customer
Qualifications for admitting representative
  • Must be flexible to work into nights on weekends/weekdays/holidays if needed to cover 24/7 emergency room schedule
  • Must have strong ability to train staff in star and other emergency room protocols
  • At least twelve (12) months prior registration or customer service experience is preferred
  • 6 months in a medical setting preferred
  • Registration/healthcare experience
  • One (1) year related experience and admitting/registration would be essential
2

Admitting Representative Job Description

Job Description Example
Our innovative and growing company is hiring for an admitting representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for admitting representative
  • Prepare admitting and discharge records and route them to appropriate departments
  • Explain various admission forms and policies, obtain signatures, hold discussions on financial responsibility and receive payments
  • Performs a variety of routine tasks related to general revenue cycle operations
  • Assists with information gathering and retrieval using in-person, telephone, and computer based methods
  • Verifies information for accuracy including patient demographic, insurance benefits, payor coverages and related information etc
  • May perform tasks via a work queue
  • Performs tasks in accordance with established work standards for department
  • May update and maintain patient/provider/payor information both manually and electronically
  • May conduct patient/visitor transactions such as cashiering, customer service, front desk, etc
  • Other duties as assigned, after trained
Qualifications for admitting representative
  • Must be able to multi-task, be a good team player and work independently
  • 1 or more years in health related call taking service/center preferred
  • Demonstrable specialty customer service and/or call taking/telephone training (certificates of attendance
  • Previous experience using computer systems
  • Knowledge of patient billing claims process
  • Minimum typing/keyboard skills of 35 words per minute is required
3

Admitting Representative Job Description

Job Description Example
Our growing company is hiring for an admitting representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for admitting representative
  • Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
  • Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
  • Ensuring that payer sources and payment arrangements and options have been discussed
  • Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
  • Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
  • Communicate effectively with hospital staff and patients on a regular basis
  • Accurately & thoroughly completes assigned tasks according to department and medical center standards, and helps colleagues as a reliable member of the team providing service to patients and other customers
  • Communicates effectively, courteously, & empathically with patients, families, & all internal & external customers of Patient Access
  • Provides effective and sensitive customer service
  • Collects patient payments due at the time of service, efficiently, effectively, and courteously
Qualifications for admitting representative
  • Insurance and copay collections knowledge
  • Perform Mathematical calculations proficiently
  • Must be able to follow detailed instructions and perform repetitious tasks
  • Must be able to interpret and analyze data
  • Computer basic keyboard skills, telephone skills and general knowledge of office machines including printers, copier, scanner, and credit card machines required
  • One year of experience in hospital registration or comparable position preferred
4

Admitting Representative Job Description

Job Description Example
Our innovative and growing company is looking for an admitting representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for admitting representative
  • Registers patients accurately, completely, & thoroughly
  • Must successfully complete star registration course and have the ability to register in a high volume fast paced department
  • Consistently uses all appropriate forms for each registration area & registration type
  • Uses good judgment & initiative, communicates effectively, & adapts to variations in workloads, assignments, & inter-personal situations as needed
  • Pre-register walk-in patients by personal interview for pre-scheduled exams that would include medical/surgical services
  • Perform patient check-in, in a timely manner
  • Screen all pre-registered registrations for complete information and adherence to third party payor requirements
  • Order scheduled exams for each patient accurately and in a timely manner
  • Use proper telephone etiquette in accordance with established procedures
  • Perform a high level of customer service in accordance with established procedures
Qualifications for admitting representative
  • 2+ years of experience in hospital admitting setting is preferred
  • Minimum typing/keyboard skills of 35 words per minute
  • Must be able to work all shifts, all days
  • Must be able to work flexible shift
  • For current employees, must not have any disciplinary counseling's in the last 6 months
  • For current employees, must not have any disciplinary counseling's within the last 6 months
5

Admitting Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of admitting representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for admitting representative
  • Answers patient questions in a courteous manner
  • Makes adjustments and refund requests when appropriate on the same day it is known this action should be taken
  • Enters billing action codes on collection note entry the same day it is known this is the proper action to take
  • Request payment from the guarantor when the balance is determined to be the patient's responsibility
  • Six to nine months of healthcare business office experience preferred
  • Candidate will take a large volume of incoming calls that will facilitate the preregistration of our patients in various modalities
  • Candidate will cross train in various systems/applications as warranted by the department
  • Candidate will be expected to tale and pass a training session in the registration system to maintain employment
  • Assigns online account number
  • Provides interpretation of regulations to residents (i.e., visiting hours, resident services, Bill of Rights)
Qualifications for admitting representative
  • Must have successfully completed star registration class and have at least one year of star registration experience, preferrably in a high volume, fast paced environment
  • Must be a team player with the ability to be in charge in a high volume department
  • HS diploma, business degree preferred
  • For internal employees, must not have any type of counseling within the last 6 months
  • Verbal & reading skills, basic arithmetic skills
  • Prior hospital registration experience is preferred

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