Product Service Engineer Job Description

Product Service Engineer Job Description

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Product service engineer provides leadership by demonstrating deep understanding of technology trends, user experience best practices, market needs and competitive landscape to define the user experience strategy.

Product Service Engineer Duties & Responsibilities

To write an effective product service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included product service engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Resolution of commitments
Reduce the warranty cost and customer impact of field product problems
Provide technical product support to MPC dealers, Corporate Account Managers, Subsidiary Service Groups, Warranty Technicians, Sales Development, Product Support Development, Test & Evaluation, Research, Service Training
Define problem in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans for fixing problem including validation, and publishes corrective action
Displays expertise in process design and redesign skills
Advocate of CARE & OPS in the development of Ethernet Transport Services & Adv
Conduct device RMAs the shipping and receiving of hardware
A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment build relationships within the collaborative XBOX team
Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters ) to provide guidance on major issue resolution
Lead, support and program manage Root Cause Analyses and Investigations (RCA / RCI) activities for product technical issues

Product Service Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Product Service Engineer

List any licenses or certifications required by the position: II, IAT, CISSP, BB, GB, OS, EMM

Education for Product Service Engineer

Typically a job would require a certain level of education.

Employers hiring for the product service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Electrical Engineering, Computer Science, Mechanical Engineering, Science, Electronics, Computer Engineering, Education, Physics

Skills for Product Service Engineer

Desired skills for product service engineer include:

RWA
SIMS
Competitive machines
SIMSi
Service tooling
CPI
PIS
SISWEB
Product user practices

Desired experience for product service engineer includes:

Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify and drive corrective actions
Execute the analysis, design, test, or integration required to define and support assigned components, assemblies or systems that meet business standards and program / product requirements
Support and coordinate with interfacing organizations such as manufacturing, sourcing, services, design engineering, field engineering, projects
Document and communicate results of technical data generated for the assigned projects and tasks are consistent with engineering policies and procedures
Participate in teams assigned to address specific organizational initiatives
Lead teams of engineers in resolving problems with tight time constraints

Product Service Engineer Examples

1

Product Service Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a product service engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for product service engineer
  • Support CPI teams in executing their projects, particularly in the dealer communications and field validations activities, taking into account that fixes must address both production and field requirements, which may be different paths
  • Assess the applicability of the warranty in the situation and make recommendations if the solution should be a service opportunity
  • Develop executive aircraft interior engineering packages based on market, product and certification requirements in order to ensure adherence to quality the overall program cost and schedule goals
  • Ensure project related engineering data is in compliance with corporate policies and certification requirements
  • Applies technical principles, theories and concepts to solve a wide range of challenging engineering problems
  • Work with outsourced Partner on setup and daily operation of Global HUB producing spares kits for WW distribution
  • Manage the Engineering and Quality metrics for GH operation, ensure compliance with HP reporting requirements, following up and driving corrective action to deliver operations within target metrics
  • Primary responsibility for change management as it relates to design changes driven by quality improvement, source of supply changes, or lean six sigma efforts
  • Utilize experience addressing warranty issues and data available in warranty issues database to identify quality concerns and negative warranty trends
  • Work with the Product Service team to improve support processes to increase Customer Satisfaction which in turn will insure future business
Qualifications for product service engineer
  • Make timely decisions autonomously when the situation dictates
  • Provide strong guidance and contribution to productivity, cost out projects and other initiatives
  • Ability to develop procedure manuals and schedule forms
  • Field experience, industrial equipment design, and / or troubleshooting experience a plus
  • Knowledge of networking configurations and protocols like TCP/UDP, DNS, SSL, subnets
  • Experience with proprietary software systems, databases, Laboratory Information Management Systems (LIMS), , an asset
2

Product Service Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of product service engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for product service engineer
  • Issue customer credits
  • Support design engineer activity
  • Problem investigation involves statistical analyses, analysis of returned parts, development of quick field fixes, suggested design or manufacturing improvements, Resolution commitments involve issuance of a PIR (Product Improvement Request) which formally documents the problems and provides follow-up on the resolution process through the plant problem lists
  • Initiates service publications to announce significant product improvements (via Service Magazine) and temporary field fix information (via Tech Info Bulletin)
  • Provide technical product support to dealers, OEM Customers, Corporate Account Managers, Subsidiary Service Groups, Warranty Technicians, Sales Development, Product Support Development, Test & Evaluation, Research, Service Training
  • Training assistance and delivery
  • Works on sustaining well as new product
  • Participate in the collection of reliability information used to set design goals and to quantitatively evaluate product reliability
  • Apprise Engineering and other management personnel of activities and/or status of product problems
  • Provide feedback and design improvements recommendations to engineering
Qualifications for product service engineer
  • Interface directly with customers
  • Prior executive aviation interior background is required
  • Minimum 5-7 years of experience in Executive Aviation Interiors specialized functional discipline
  • Previous Service Bulletin experience is required
  • Demonstrated advanced knowledge of aircraft interior, manufacturing, installation and certification
  • Applies these understandings in the completion of complex work assignments
3

Product Service Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of product service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for product service engineer
  • Supporting product programs that positively impact service, quality and product unit cost
  • Provide technical support to dealer personnel, product support, marketing units, design engineers, technical information division, test and evaluation
  • Responsible, accountable and the primary spokesperson for product performance, product quality and could be the acting customer representative for assigned products within the plant facility
  • Provide support to plant quality and plant manufacturing engineers
  • Develop/validate/approve content for service publications such as troubleshooting guides, Testing and Adjusting manuals, Systems Operations Manuals, Disassembly/Assembly manuals
  • Develop/validate/approve training content for e-learning modules, videos, instructor lead courses
  • Some travel required including globally
  • Provide technical dispositions to customers in the eastern United States for new unit installation and startup, issue resolution, risk mitigation and other outage work scopes
  • Be a leader for Root Cause Analyses of equipment issues / failures and present findings to customer(s)
  • Be responsible to plan, execute, and document results of field validation tests conducted on engines installed on customer sites in support of product development programs and RCA corrective actions
Qualifications for product service engineer
  • May act as Project Representative from immediate group they are assigned to in the resolution of problems/issues encountered across multiple functions which require a coordinated response
  • Impact within job and their department based on their work responsibilities begins to regularly extend to certain other functional groups within the organization
  • Errors could adversely impact internal and/or external customer business relationships and could result in moderate to significant work delays and/or costs to correct
  • Performs Work assignments that are truly of an independent nature but still based on objectives determined by others
  • Significant leeway is established at this level to determine the best individual approach to achieve stated objectives
  • Work is typically reviewed at the time of project completion rather than on an ongoing or periodic basis
4

Product Service Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of product service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for product service engineer
  • Communicate fleet and product issues in the region to engineering teams, commercial teams, and product line leaders to identify new opportunities and drive development of effective offerings
  • Support internal stakeholders on creation of master validation plans on components, sub-systems, and complete engines
  • Receive and manage around 60 support requests per month
  • Provide initial triage and first response to issues, and involve additional subject matter experts as needed
  • Troubleshoot complex electrical and electronic systems and sub systems
  • Explain and instruct others on IT and systematic process related to the software and systems
  • Review service claim reports, issue follow ups, and provide recommendations and requests
  • Plan, manage, and support the field follow projects
  • Monitor success of product or service procedure changes
  • Provide technical product support to dealer personnel, prime product & market segment service groups, design engineers, technical information division, test and evaluation, etc, including support for the DSN process
Qualifications for product service engineer
  • Bachelor's Degree in Mechanical or Electrical Engineering or equivalent experience
  • Ability to read, analyze, and interpret technical documentation and procedures
  • Typically provides guidance on task completion to more Junior Team Members and may also review and check their work assignments
  • Proficient computer skills with use of Microsoft office applications
  • Proficient in CATIA is desired
  • Must possess good written and oral presentation skills
5

Product Service Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of product service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for product service engineer
  • Create systems level box diagrams to illustrate avionics architecture
  • Research of aircraft configuration and compatibility of avionics systems to develop personalized solutions for systems installation
  • Elaboration, evaluation and approval of avionics engineering packages to be used as the baseline for Service Bulletin creation
  • Coordination and evaluation of Service Bulletin Information to assure safe and correct operation of the avionics systems being installed or affected
  • Integrate avionics components or systems based on market, product and certification requirements in order to guarantee adherence to quality the overall program cost and schedule goals
  • Write certification reports in order to show compliance with regulatory agencies’ requirements
  • If absent, create processes and procedures to define the most efficient, safe and regulatory compliant means of executing the engineering task
  • Execution of avionics related programs ensuring adherence to quality the overall program cost and schedule goals
  • Provide technical product support to MPC dealers, Corporate Account Managers, Warranty Technicians, Sales Development, Product Support Development, Service Training
  • Installation, maintenance, repair, qualifications of laboratory instruments from brand Life Sciences , mainly imaging systems
Qualifications for product service engineer
  • In depth Knowledge on wind turbine electrical components such as power converter, generator, control system, pitch system, MKVIe, motors, transformers and other sub-systems including BOP, sub-station up to 220KV or similar experience are considered as added advantage for this role
  • Flexible to travel up to 20% of the time as required domestic and internationally
  • Bachelor’s Degree in Mechanical, Aerospace Engineering from an accredited college or university
  • Knowledge on wind turbine mechanical components such as gearbox, pitch gear system, yaw gear system, bearings and other sub-systems, structures or similar experience are considered as added advantage for this role
  • Ability to work with outsourced partners and work cross functions within HP to deliver positive results from outsources relationship
  • Ability and willingness to travel domestically and internationally for up to 20% and the majority of travel will be one week or less in duration

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