Service / Sales Engineer Job Description

Service / Sales Engineer Job Description

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Service / sales engineer provides technical expertise in low and medium voltage electrical distribution systems including motor control centers, switchgear, relays, sizing power cables, etc.

Service / Sales Engineer Duties & Responsibilities

To write an effective service / sales engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included service / sales engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Work closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure
Prepare sales plans and adopt proactive sales approach using company tools
Preparing Sales plans and activity reports actively using Prosales
Responsible for understanding customer needs, and communicating and satisfying all matters related to assigned accounts, including servicing existing and developing new accounts, sustaining account plans, and developing multipoint relationships
Develop and communicate plans, agendas, metrics and results
Define record and archive service account plans for assigned accounts including player maps, contacts, risks, opportunities
Provide troubleshooting and problem resolution support via phone and web
Interact with technology, supply chain, product management, quality, sales, and field service to provide technical and commercial solutions for customers
Work cross functionally with global teams
Work in the Burlington plant / office

Service / Sales Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service / Sales Engineer

List any licenses or certifications required by the position: CCIE, CCNP, CCIP, CCDP, DC, CCNA, MPLS, CMVP, RCDD, BICSI

Education for Service / Sales Engineer

Typically a job would require a certain level of education.

Employers hiring for the service / sales engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Mechanical Engineering, Electrical Engineering, Business, Chemistry, Industrial, Technical, Biology, Life Sciences, Communication

Skills for Service / Sales Engineer

Desired skills for service / sales engineer include:

Allis Chalmers legacy switchgear and switchboards
Federal Pacific
GE
Square D
Westinghouse
Electrical distribution and electrical switchgear and switchboard construction
Boilers
Cooling towers
Plans
Wastewater treatment systems

Desired experience for service / sales engineer includes:

Increase sales of services (parts, repairs, replacements, ) in France and abroad (in Europe)
Vocational qualifications in a technical discipline, complemented by specialist training
Knowledge of commercial and business matters
Proven track record in technical sales desirable
Proficiency in SAP and MS Office
Strong command of German at negotiating level (incl

Service / Sales Engineer Examples

1

Service / Sales Engineer Job Description

Job Description Example
Our innovative and growing company is hiring for a service / sales engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service / sales engineer
  • Ensure to exceed business target and be accountable for the profit & loss of the service business in assigned region
  • Adding installed base through new business opportunities
  • To understand customer’s requirement and proposed solution as per requirement
  • To handle the exiting channel partner and develop new channel partners in key business area
  • Provide market and competitor analysis
  • Interpret specifications, letters, and verbal conversations with customers in order to prepare quotations and assist customers and representatives with product application solutions
  • Consult with customers and representatives in order to better service customers’ needs and preserve them as an RFL customer
  • Maintain an up-to-date working knowledge of the Company’s products and applications
  • Contribute towards the development and maintenance of application notes and brochures for all assigned products
  • Provide pre & post sale technical assistance to customers via phone, email, and on-site
Qualifications for service / sales engineer
  • Solid understanding of Swiss culture
  • Engineering degree in Electrical fields
  • A willingness to develop and long-term determination will all be beneficial
  • Working knowledge of fundamental networking and storage technologies, data center architecture, including server & storage platforms, Virtualization and Operating systems, client mobility, management and security, applicable standards, and the operational processes
  • No relocation package is offered for this positon
  • Water treatment or specialty chemical industry experience preferred
2

Service / Sales Engineer Job Description

Job Description Example
Our growing company is hiring for a service / sales engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service / sales engineer
  • Participation in sales of industrial gas turbines services for Russian market for
  • Ideal candidate will have experience at leading and facilitating meetings
  • Respond to both in-house customer service calls field service support
  • Ensure to exceed business target and be accountable for the profit and loss of the service business in assigned region
  • Add installed base through new business opportunities
  • Maximize customer face time and ensure connection across the entire value chain of customer
  • Understand customer’s requirement and its proposed solution
  • Handle the exiting channel partner and develop new channel partners in key business areas
  • Travels to potential and existing clients for the purpose of proposal offer for spare parts, repair, service project, or field service
  • Establishing, develop and maintain the relationship with assigned customers
Qualifications for service / sales engineer
  • Must have at least 5 years experience in compressed air systems or similar industry ie
  • BS or BA preferably in Business, Marketing, Technical field or equivalent related experience
  • Prefer 3 years plus in relevant working experience
  • Establish good, mutually beneficial relationships with customers, key institutions and internal colleagues
  • Proficiency with MS Office and internet search engines
  • Honesty, integrity, self motivation and strong team skills are a must
3

Service / Sales Engineer Job Description

Job Description Example
Our company is looking to fill the role of service / sales engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service / sales engineer
  • Able to travel within territory approx
  • Responsible for assigned implementations of the Enterprise Services suite Asset & Service Management solutions
  • Lead and participate in sales teams, develop solutions and set up service proposals for control systems for hydropower stations, including systems for HV and MV switchgear, auxiliary equipment and generators
  • Full responsibility for developing, selling and maintaining service agreements for our customers
  • Interact with technology, supply chain, product management, quality, sales, requisition engineering, quotations, materials and field service to provide technical and commercial solutions for customers
  • Work in the West Burlington Iowa plant / office
  • Deliver Service, Rental, Parts and Services Agreements revenue in line with individual targets
  • Drive growth through portfolio management and new products launched
  • Identifies current and future service opportunities by adopting consultative sales approach
  • Manage linkage rate by ensuring service contracts are sold within the first year, focusing on Multi-Year Agreements (also including “All-Inclusive” service agreements)
Qualifications for service / sales engineer
  • No relocation package is offered for this position
  • Candidate must possess at least a Bachelor's/College Degree or Professional License (Passed Board/Professional License Exam) in Engineering (Electrical/Electronics) or equivalent with at least Five (5) years of successful experience in sales or in the field of Critical Power Support business or in Uninterruptible Power Supplies, Power Supply Support Systems and Maintenance
  • Monthly report to Sales Manager and participate in sales meeting to ensure overall offering / execution cases are on track
  • Close cooperation with accounting team for collecting of the payment on time
  • Bachelor degree (S1) in electrical engineering with major study in Power System or Automation from reputable University with minimum GPA 3.0
  • Having minimum 3 years working experience as Sales Engineer from the Electrical or Automation company
4

Service / Sales Engineer Job Description

Job Description Example
Our company is looking for a service / sales engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service / sales engineer
  • Manage service relationships within each customer and work closely with Service Engineers on identifying new Services opportunities
  • Serve as our Major Account’s primary “go-to” technical trusted advisor
  • Co-develop and execute sales strategies relevant to the market opportunities
  • Communicate individual customer requirements for Sales Manager in regards to design and quote
  • Make technical presentations to operational and mid-level of customer organization
  • Contribute to project teams as needed to perform technical systems analysis of product/application
  • Contribute to proposals based on expressed customer needs
  • Stay abreast of developments in hardware and software as applicable
  • Prepare equipment analysis to instruct sales force and customers in equipment capabilities
  • Prepare and (help) present sales proposals with all necessary documentation to fully define the technical proposal as needed
Qualifications for service / sales engineer
  • Have a proven technical skill and knowledge especially in electrical and automation system
  • High sense of product and system sales and having a service mindset to serve customer in a better way with systematic thinking availability to solve the problem
  • Highly motivated, target oriented as an individual and can work as a team to achieve the budget
  • Fluent in English especially in business conversation
  • 1-2 years work experience with applications in the Electric Utility Industry, or related work involving some or all of the following Control, Analog Telemetry, Analog and Digital Relaying Communications, Power Line Carrier equipment, Protective Relaying, TDM, TDMoIP, and SONET/SDH communications, Ethernet switches and routers is preferred
  • Excellent written and verbal communications and computer skills
5

Service / Sales Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of service / sales engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service / sales engineer
  • Understand the channel strategy, prepare sales plan, review and propose recovery plan
  • Monitor sales proposals, tenders and follow up proposal statistics
  • Contribute to risk assessments related to price and quality
  • Service sales delivery
  • Technical & commercial proposal writing
  • Support pricing development
  • Occasionally work evenings or weekends to satisfy proposal due dates
  • Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues
  • When required, visit customer site to address customer needs
  • Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness
Qualifications for service / sales engineer
  • Applicants must be willing to work Visayas Region (Central, Eastern & Western) and willing to travel frequently
  • Parts sales forecasting for the region w.r.t
  • Arrive at special costing for high value items like compressors, motors
  • Provide data support for reporting to CRM incl
  • Look at the overall data quality of DFSD-add SSEs, facilitate access, provide training
  • Strong communication and presentation skills with good mechanical and technical aptitude· Ability to comfortably present and train large and small groups of people· Good interpersonal skills· Excellent team player with leadership skills· Customer focus · Strong communication· Problem-solving· Result-oriented with outstanding business acumen· Self motivated· Proactive · Able to use own initiative

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