Service Engineer Job Description

Service Engineer Job Description

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Service engineer provides expert support of technical hardware and software in support of MasterCard UNIX (IBM AIX and Oracle Solaris) and RedHat Linux Operating systems as well as their underlying hardware platforms.

Service Engineer Duties & Responsibilities

To write an effective service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included service engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide technical counsel to CACo
Formulate CACo
Read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities on point solutions
Failure mode analysis (resilience modeling) on point solutions and platforms and ability to
Simulate service outages for point solutions (automated) and platforms (manually)
As a member of leading software engineering team, an ability to translate customer and technical requirements into service architecture to meet Quality of Service Expectations
Lead the service teams through Live Site Reviews and corrective action plans
Lead and represent the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
Creating, developing & managing the deployment architecture and processes for the service
Carry out inspections, repairs and tests on air compressors and auxiliary equipment

Service Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Engineer

List any licenses or certifications required by the position: GENT, MCSE, CCNA, HTM2010, HTM2030, IP, MCSD, CISSP, TUV, ITIL

Education for Service Engineer

Typically a job would require a certain level of education.

Employers hiring for the service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Electronics, Electrical Engineering, Education, Mechanical Engineering, Medical, Science, Electronic Engineering

Skills for Service Engineer

Desired skills for service engineer include:

Technical advances and current industry trends
State and Federal regulatory requirements
Electronics
PLC is needed
Order to be more effective
Plumbing
Computers and networking
Software operating systems
UNIX /NT/Solaris
Patient Monitoring systems

Desired experience for service engineer includes:

3+ years of professional work experience in managing large scale systems with MS server products required including and not limited to
2 years of Programming in PowerShell and at least one of the object oriented language such as C#
A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment build relationships within the collaborative Azure Networking environment
Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, ) plus the ability to quickly incorporate information about new technologies
Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring
Experience with monitoring platforms such as CMA, SCOM, AppInsights

Service Engineer Examples

1

Service Engineer Job Description

Job Description Example
Our growing company is hiring for a service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineer
  • Develop the pipeline of new business coming into the service organization from the field, prospecting for potential new opportunities and clients and turn this into increased business
  • Comply with safety standards and practices according to OSHA and Health & Safety Best Operating Practices Manual
  • Communicate with the Senior Service Manager, regional service representative and customer regarding status of equipment
  • Communicate any customer damage to the Senior Service Manager and the appropriate Regional Sales Manager
  • Verify effectiveness of product changes made by KMC, and assist with field fix development
  • Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning
  • Handle all customer calls related to products (HW & SW) or services produced or delivered by the Business Units PSS & AO
  • Register and document all customer calls in the SMS database, analyze and manage them actively
  • Provides active support to customers on the telephone, by email or on customer site
  • Register and monitors Service contracts
Qualifications for service engineer
  • Technical understanding of Exchange 2013
  • Experience with LAM external synthetic monitoring tools is a plus
  • A high degree of mobility with some international travel is required
  • Spanish language skills are advantageous
  • Proven experience in servicing / maintaining electrical installations
  • Interest in Intruder, CCTV and Access Systems and Fire Alarms would be an asset
2

Service Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service engineer
  • Review FPQR and complete TREAD coding per government mandates and other communication actions to the field
  • Executes product audits through a combination of in plant audits Port of Entry (POE) audits
  • Lead IQS/VDS activities associated with their specific model line, including data analysis, suggestions for vehicle improvement, customer education activities (FFG) and other actions as needed to achieve corporate goals for quality
  • Attend to service sites punctually as instructed by Senior Engineers / supervisors / Manager
  • Provide installation, repair and preventive maintenance for products that are assigned
  • To provide site preparation and user training
  • Build up a rapport with customers on site to promote good customer relationship
  • To response to customer within the next working day for the date of job assigned
  • To attend all trainings provided to you by the Company
  • Commucate weekly with the Senior Engineers / Supervisors / Manager and give accurate concise reports on work that has been carried out and any outstanding issues
Qualifications for service engineer
  • UNIX & IP strong basis
  • Database experience and scripting knowledge completing your profile
  • A candidate requires good analytical skills, good logical thinking ability and is highly motivated to constantly and efficiently adapt his knowledge in this fast changing environment
  • Passion! We hire engaged engineers who have a passion for making things WORK
  • The ideal candidate has hands-on Chromatography experience - knowledge of Agilent Hardware and Software products would be an additional advantage
  • Fluency in German and excellent English skills
3

Service Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineer
  • Work collaboratively with engineering, operations, and partner teams to mitigate incidents as quickly as possible
  • Accurately follow, maintain, and update incident process and procedure
  • Provide detailed summary write-ups of all aspects of major incidents into useful problem records and follow-up tasks
  • Execute planning for service, monitoring, or process improvements discovered during major incidents
  • Consistently triage work items in task and incident queues and track work completed within
  • Assist in evolving Incident and Problem Management processes to meet business needs
  • Participate in 24X7 shift rotation
  • Perform preventive / corrective maintenance work for UPS to customers
  • Complete daily service request in system
  • Start up service for new UPS
Qualifications for service engineer
  • Experience with common security operations systems such as, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems
  • Development experience with a variety of languages * Java, .NET, SQL, JavaScript, PowerShell
  • DNS Knowledge is Preferred, inclusive of functionality, integration and association within major operating systems (Windows, Unix, Linux) and network products (Cisco routers and switches, F5 APM, GTM and LTMs)
  • Entry level knowledge in all the support tools required to support such environments, dig, host, nslookup, tcpdump, wireshark
  • 8 years plus hands on experience in the workshop covering the responsibilities from mechanics, workshop administration and other Aftermarket activities , with European truck brand experience is a plus
  • Strong initiative and sense of responsibility
4

Service Engineer Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineer
  • Build departmental operating system images based off of the foundational images
  • Provide technical support and solve problems in your own expertise area via remote or on-site service in any Service category (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements)
  • Investigate customer needs through professional consulting
  • Manage customer relationships and maintains regular contacts with key customers
  • Conduct specialist support and advisory service for Sales team
  • Prepare all documents and reports to be signed by the customer representative
  • Report work done in a timely manner and follows up when needed
  • Provide recommendations to management to improve operations and customer service
  • Coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs and monitor performance
  • Apply safety rules and safe practices environmental responsibilities and report unsafe practices and incidents
Qualifications for service engineer
  • Good English level in reading, writing and speaking
  • An individual who has the ability to work autonomously, and has an enthusiastic, energetic and positive attitude while being a supportive team player
  • Availability travel overnight up to 25%
  • Experience with Cascade Refrigeration, Separation products, and Controlled temperature lab product/instruments
  • Bachelor’s degree in engineering required or equivalent experience
  • Occasional travel required domestically and/or internationally
5

Service Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a service engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service engineer
  • Review Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plans
  • Generate ECOs based on field performance data
  • Participate as Service Representative to Product Life Management teams
  • Drive decisions to reduce on-going warranty costs
  • Provide technical service support on schedule and at the highest levels of quality
  • Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply
  • Manage and co-ordinate with contractors and vendors
  • Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment
  • Contact customers to schedule visits and to ensure customer satisfaction
  • Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers
Qualifications for service engineer
  • Bachelor/Master Degree in Sciences (Chemistry, Biology, ) or equivalent work experience Laboratory Technician
  • May need to work additional hours outside of normal business hours
  • Onshore/Offshore) to support field service
  • Supporting technical degree and/or work experience
  • Initiative and problem solving attitude, self-motivation, confidence
  • Understanding the importance of customer relations

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