Technical Service Engineer Job Description
Technical service engineer
provides hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products.
Technical Service Engineer Duties & Responsibilities
To write an effective technical service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included technical service engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Identify technical opportunities with the customer which will ultimately grow the business profitably for both parties
Technical lead for customer complaints
Advise customers on processing and properties of products
Investigate customer issues using problem solving techniques such as Six Sigma methodology to get at root cause on the challenging and complex issues internally and externally
Technically support the commercial team for new customer and/or new application development with existing products
Support R&D and commercial teams for new product launch
Analyze the market trends and competitions, and support commercial team to identify the unmet needs of the market
Provide feedback to R&D for new product development opportunities
Support R&D team to collect and understand customer requirements, and translate to CTQs
Deliver innovative plastic processing engineering solutions as the technical consultant working with our customers on part design for molding, processing and tooling in support of our plastics product lines
Technical Service Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Service Engineer
List any licenses or certifications required by the position: RHCE, CCIE, CCDE, TCP/IP, MCSE, IAHCSMM, RHCSA, RHEL, CCNA, CCNP
Education for Technical Service Engineer
Typically a job would require a certain level of education.
Employers hiring for the technical service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Technical, Engineering, Computer Science, Electronics, Associates, Chemical Engineering, Science, Chemistry, Education, Mechanical Engineering
Skills for Technical Service Engineer
Desired skills for technical service engineer include:
Capillary Electrophoresis
Cell Imaging
Next Generation Sequencing strongly
Real Time PCR
Excel
Word
Configuration of systems for remote support
Lotus Notes
Networking installation and configuration
PC hardware architecture and component installation/replacement
Desired experience for technical service engineer includes:
Candidates should be able to obtain passport and USA visa
Can start working immediately
More than three years working experience in adhesive or tape industries
Experience of industrial tapes, especially electronics and automotive industrial tapes, is desired
Establish customer relationships with technical teams and other key groups at assigned customers such as OEM’s Tiers and injection molders
Champion internally the customer’s issues such as complaint resolution process to lead in determining testing and the investigation to get to the root cause for final closure
Technical Service Engineer Examples
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Technical Service Engineer Job Description
Job Description Example
Our company is hiring for a technical service engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical service engineer
- Provide clear detailed technical communication / suggestions for changes and improvements to get others to adopt them for modifications such as our customers, R&D team, product management, quality and manufacturing
- Be a good written and verbal communicator who can create tailored technical training education materials for teaching OEMs, molders and our new colleagues detailed written customer call reports concise technical reports and any additional technical documentation required to the customers and internally on issues, project status and program closures
- Responds to customer requests for emergency service
- Utilize RMA’s to communicate and document issues, generate valve service NCMR’s to document requests for corrective action
- Establishes and maintains relationships with customers by making periodic visits, exploring specific needs, and resolving problems
- Provides technical support and solves problems in own expertise area relay repairs
- Responsible to compile the service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order
- This position will totally support, license, provision, Site Manager
- Documents and reports on field activities incorporate and promote process improvements
- Provides technical support and troubleshooting for product lines through e-mail, phone and onsite support to internal and or external customers
Qualifications for technical service engineer
- 2-4 years field service experience (Direct field service environment required)
- Basic computer knowledge to include
- Coordination of local service providers (if present)
- Updating installed base of capital equipment in JDE
- Managing service contracts and rental agreements
- The update of installed base information and the coordination of calls will not be monitored very closely by the direct supervisor in the country since the expert knowledge for TS administration is on a European level
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Technical Service Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical service engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical service engineer
- Interacts directly with clients/customers to resolve technical issues in a timely manner
- Identifies opportunities for additional sales to ensure customer needs are met and growth opportunities are maximized
- Occasionally contributes to technical publications
- Provides onsite and web-based training seminars as required
- Assists customers in implementing products and advises on their proper use
- Follows up with customers to verify that solutions are successful
- Reviews owner/operator manuals
- Develops a deep understanding of applications
- Uses judgment to determine the proper resources to fix issues
- Tracks open customer issues and communicates the status to customers
Qualifications for technical service engineer
- Electrical Engineering graduate with basic knowledge of HVACR
- Have an intensive field experience in Commercial Refrigeration or any related industry of at least two (2) years
- Average to Above Average Mechanical Background is preferred
- Basic understanding of Electrical circuits/components and can interpret wiring diagrams
- Familiarity with Copeland Compressors, Units and Electronic products would be a plus
- Willing to work on night shift operation which may include holiday with scheduled days off, to support the assigned business and customers
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Technical Service Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a technical service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical service engineer
- Able to support at least 1-2 areas related to plastic container technologies
- Demonstrated understanding of most common fill-line filler/capper issues
- Provide hands on technical consulting at customer locations for product qualifications, product performance issues, and routine evaluation of on-going performance
- Participate in the development and review of production specifications and product performance requirements
- Perform line surveys at customer filling sites
- Evaluate product performance on new product startups, trouble shoot customer complaints, provide investigative expertise
- Drive Quality Programs - Root cause analysis, process improvements with customers that may involve technical aspects of GPC product, fill lines, customer processes or other product
- Identify technical solutions to drive productivity enhancement and product excellence to drive value added services to the customer that drives GPC to be considered an integral partner to the customer
- Support the product development process by using & sharing the knowledge gained in the field to guide product development in a direction that facilitates greater compatibility & functionality
- Provide customers with onsite hands-on technical support during installation and ability to deliver technical solutions to customers with a high degree of professionalism
Qualifications for technical service engineer
- Intimate knowledge of Metallization Pastes
- Be willing to work non-traditional hours
- Associates degree in Mechanical Engineering, Electrical Engineering or equivalent field and 5 years of technical service experience involving fluid power products required
- Solid working knowledge of Allen Bradley and Siemens PLC’s
- Master degree in Chemistry or Chemical Engineering
- Minimum 4-5 years of experience in polyol formulation technology
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Technical Service Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical service engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical service engineer
- Coordinate technical visits at customer´s site on a fair and reasonable time response
- Perform investigation on possible causes for misapplication and act proactively to a solution, in order to restore customer´s production
- Create and revise periodically the work instructions for issues investigation and course of actions for problem solving
- Evaluate packaging applications as requested by customers, Sales or Marketing and Product Engineering
- Contribute to the company’s continuous improvement process
- Provide support to our field sales staff, giving pre-sale and post-sale technical guidance
- Technical Support is tasked with resolving problems in the field, both directly to the customer and to the local field service engineer
- Develop and maintain in-depth product knowledge knowledge of underlying technologies
- Act as a technical liaison between the field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize complex product issues and to implement long term solutions
- Demonstrate knowledge of Six Sigma methodologies to identify and define product issues, to develop and implement fixes, and to implement controls to ensure that the issues will not be repeated
Qualifications for technical service engineer
- You have a good understanding of the production processes in the field of polyurethanes applications
- Excellent skills in building and maintaining relationships on different levels (up to senior management) within the industry internally
- Flexible, open minded attitude
- Have an intensive field experience in Heating Ventilation Air Conditioning (HVACR) of at least three (3) years
- Average to above electrical and mechanical background
- Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands
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Technical Service Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a technical service engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical service engineer
- Identify complex service issues, initiate problems solving, document cost, and user impact information to establish priority for corrective action
- Communicate Failure Mode and Effects Analysis (FMEA) to Field Service, Warranty, and Engineering teams in order to define issues and discuss alternatives
- Provide technical input in connection with the monitoring of new mechanical or systems product performance, including participating in reviews to ensure serviceability of new components and products
- Determine root causes of engine system and component failure by utilizing data analysis techniques including Fault Tree Analysis
- Utilize extensive knowledge of 7 Step Problem Solving Process to initiate problem solving and document cost and customer impact information to establish priority for corrective action
- Provide early warning problem identification, technical assistance on hard to diagnose issues, repair quality improvement, and development of distributor and dealer personnel
- Represent Voice of the Customer (VOC) by providing input and data to Product and Service Engineering teams on complex emerging issues
- Communicate complex investigation plans and status of technical solution development with end-user customers
- Analyze engine and/or power generation equipment failures at the component level and collect the relevant data to develop and support the analysis and conclusions by utilizing knowledge of Component Failure Analysis
- Troubleshoot diagnostics problems and make minor diagnostic design changes as necessary
Qualifications for technical service engineer
- Skills/Competency Required
- Mechanical Engineering, Electornics and Communication, Computer Engineering and other related Engineering Fields
- Working with 3D floor plan rendering is an advantage
- Basic programming knowledge and analytics
- Knowledge in Refrigeration, HVAC and Energy Management Systems
- Excellent English communication skills convey information clearly and effectively both written and oral