Service Technical Specialist Job Description

Service Technical Specialist Job Description

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Service technical specialist provides analysis that supports best practices and efficiency improvements in financial and human resource systems, standard operating processes, and corporate business office responsibilities.

Service Technical Specialist Duties & Responsibilities

To write an effective service technical specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included service technical specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Also responsible for working with the Global team to maintain existing applications/customers developing new applications with existing and new customers
Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
Performs technical training sessions for customers, OEMs and internal departments
Complete warranty initiatives (field service bulletins) as released by company
Must be able to document processes
Ability to build positive relationships with customers
Provide technical direction and assistance to customers on the use of product lines
Completing projects to improve the performance of our processes, including continuous process improvements, investigation Corrective/Preventative Actions (CAPAs), and value capture projects that seek to improve yield, reduce cost, or lower our processing cycle times
Become familiar with all the applicable corporate site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations
Enlist network management personnel, support, or repair organizations as necessary to facilitate trouble resolution

Service Technical Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Technical Specialist

List any licenses or certifications required by the position: TSS, EP, ITIL, PMP, RHCSA, RHCE, VCA, VCP, AWS, MCSE

Education for Service Technical Specialist

Typically a job would require a certain level of education.

Employers hiring for the service technical specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Technical, Medical, Medical Technology, Healthcare, Education, Chemistry, Business, Communications, Cardiology

Skills for Service Technical Specialist

Desired skills for service technical specialist include:

Oracle
Processes
Company
Customers
Operating Systems and Networks
Necessary concepts
Operating Systems and general program installation experience: Windows
Articulate manner of speech
Behaving in ways that demonstrate corporate core values and culture
Communicating in a professional

Desired experience for service technical specialist includes:

Customer service experiences
Territory Specialists, Regional Specialists, and Territory Field Service Management
All Singapore factory teams including line technicians and factory engineering support groups
Engineering and Reliability teams
4+ years of Field Service or equivalent experience in complex high tech systems
High level competency with computers and standard computer applications

Service Technical Specialist Examples

1

Service Technical Specialist Job Description

Job Description Example
Our growing company is looking for a service technical specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service technical specialist
  • Provide service and customer support in-house and/or during field visits
  • Ability to comprehend customer requirements, diagnose errors or technical problems (electric/hydraulic) and determine proper solution
  • Manage installation, repair, maintenance and test tasks
  • Must be able to tie workflow to schedule
  • Ensure safe working conditions within the laboratory
  • Provide training on equipment
  • Ensure reports are provided in a timely manner
  • Provide plan for laboratory projects
  • Interface with ANA (Analytical North America)
  • Plasticizer synthesis
Qualifications for service technical specialist
  • Minimum of Five years of technical/industry experience
  • Concern for change orders and future project potential
  • Strong interpersonal and written/verbal communication skills needed
  • 2 year Technical degree or certification required
  • Jacobsen Technician Certification preferred
  • Ability to troubleshoot, test, repair and service equipment
2

Service Technical Specialist Job Description

Job Description Example
Our company is hiring for a service technical specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service technical specialist
  • Support the development of processes, tools and data within the OSD to ensure efficient and effective resolution of reactive operational issues
  • Answer technical inquiries, build knowledge, and communicate with Product Performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and tradeshows
  • Responsible for product technical guidance (including distributors, customers, service providers)
  • Compliance with Company health and safety rules and procedures
  • Responsible for providing customers with technical support for our Speciality Food Ingredients portfolio in Beverage & Dairy market
  • Technically recommend appropriate Stevia based solutrions that may contain other T&L products to existing and potential customers
  • Develop and manage technical relationship with key beverage & dairy customers in the region
  • To coordinate knowledge, organize and deliver training on stevia based solutions to customers and T&L preferred distributors
  • Plan, design, and execute TS product development programs, and manage the programs to be on-time and within budget
  • Develop and maintain effective working relationship with industry influencers which can help advance Afton’s additive business, including OEMs, relevant industry associations
Qualifications for service technical specialist
  • Strong computer proficiency with hardware and software components, proficiency with MS Windows operating systems
  • Basic knowledge of the brokerage industry preferred
  • Ability to learn complex material and resolve issues with minimal oversight
  • Work with great attention to detail
  • Ability to maintain professionalism in high-pressure situations
  • Fully demonstrate the ability to work with Schwab Advisor Services Sales in attracting and maintaining assets at Schwab
3

Service Technical Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service technical specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service technical specialist
  • Communicate across the refinish organization to drive customer retention, competitive conversions, improved product performance and development of new products
  • Work with our R&D lab to identify and solve product complaints, a critical aspect of the position
  • You will know firsthand what it feels like to be surrounded by a global network of intelligent and gifted colleagues
  • Manage requests via the Resolve Customer Issues / Saleforce process, generating and evaluating solutions
  • Enact the Crisis Management process as required for the AGT business globally
  • Own the service restoration plan for unavailable units recording Product and Service issues for further improvements
  • Monitor, measure, report and communicate on performance to restore service
  • Support the identification of new problems which may impact the Fleet Operational Plan
  • Be an innovator and push yourself and your team to be the best every day
  • Assist Development Chemists in developing new products by providing first-hand accounts of the customer’s process and material requirements being the voice of the customer in development planning
Qualifications for service technical specialist
  • Expert knowledge of remote customer support systems
  • Base education required is high school graduate or equivalent with previous experience
  • Professional technical school training, an Associate Degree, or a Bachelors Degree is preferred but not mandatory
  • Knowledge of boilers, related products, controls and control wiring and systems is preferred
  • Experience in same field or related is helpful but not mandatory
  • Training and or experience with use of desktop PC and Microsoft Office (Word, Excel, and PowerPoint)
4

Service Technical Specialist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a service technical specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service technical specialist
  • Provide field implementation support for Canadian customers
  • Serve as a field service representative to assist our service company partners in the Oil Sands industry
  • Provide technical consulting on service solutions to management and customers
  • Manage customer relationships and maintain regular contact with key customers
  • Responsible for PSP2 system integrity
  • Investigates and resolves performance related product complaints by overseeing performance testing
  • Develops, leads and/or facilitates trainings and other programs on Abbott (ABT) products to healthcare professionals
  • Performs other related duties and responsibilities, on occasion, as assigned, which may include taking call on evenings and weekends for time-sensitive patient and customer needs
  • Must be able to lift a minimum of 25 lbs., as needed
  • CD/DVD creation and duplication
Qualifications for service technical specialist
  • BS Engineering, Chemistry or technical related degree and 5-7 years hands-on experience as technical support specialist
  • Demonstrates strong interpersonal skills, professional, pleasant, attentive, energetic and empathetic
  • One year experience minimum supporting PortfolioCenter on the technical client services team or two years’ experience minimum working with the PortfolioCenter product
  • Chemistry / engineering for technical services, new product development, and manufacturing
  • Educational and/or work experience in the oil and gas industry and/or the chemical
  • Candidates must be well-trained in the fundamentals of Chemistry, Geology, Chemical
5

Service Technical Specialist Job Description

Job Description Example
Our growing company is hiring for a service technical specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service technical specialist
  • Responsible for review and approval of all company car repairs
  • Establishing working relationships with customer-contracted suppliers, and managing the development and implementation of processes, including change management and performance management
  • Manage, motivate and develop employees in line with the management principles of the company
  • Development and roll out of new products and services which are beneficial to business
  • Mentors by accompanying FSEs on service calls, installations and PMs within defined Territory, targeting new hires or recently trained FSEs, others identified as needing additional mentoring
  • Responsible for helping the field achieve performance goals (MTTI, MTTR, MTBF ) for instruments of responsibility within the Territory
  • Develops, leads and/or facilitates trainings and other programs on Abbott products to healthcare professionals
  • Supports Technical service by customer visiting, documentations, sampling arrangement
  • Support customer requests and assist in troubleshooting
  • Provide technical customer service and manage customer relationships
Qualifications for service technical specialist
  • Oil and gas completion service and/or water treatment service experience and/or
  • Mechanical/technical abilities or aptitude
  • Normal office environment, occasional overnight domestic and/or international travel may be required
  • Experience in Lotus Notes Administration
  • Ability to speak and write in Spanish is a plus
  • 3+ years of hands on diagnostic support for Ag or heavy duty/automotive equipment experience OR an Associates/Technical degree in a related field

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