Service Supervisor Job Description

Service Supervisor Job Description

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Service supervisor provides input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.

Service Supervisor Duties & Responsibilities

To write an effective service supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included service supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Supervises small groups of Service Technicians
Provides some first level of support to Service Technicians requiring assistance
Assist with reviewing quotes for accuracy prior to communication to customers
Monitors the status of open repairs with workshop technicians
Supervises Service Technicians and/or Service Team Leaders
Develop and/or reviews quotes for accuracy prior to communication to customers
Develop a robust technical team by managing the recruitment, product training, development, and performance of the service technicians to ensure the team’s skills and experiences exceed customer expectations
Make decisions and address customer needs in absence of Service & Operations Manager
Selects, trains, and develops staff
The Supervisor must set budgets for material and labor within Amtech guidelines and then complete the required maintenance and repair within those budgets

Service Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Supervisor

List any licenses or certifications required by the position: DOT, EPA, II, NICET, HVAC, CDL

Education for Service Supervisor

Typically a job would require a certain level of education.

Employers hiring for the service supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Technical, Management, Engineering, Nursing, General Education, Associates, Social Services, High School Education

Skills for Service Supervisor

Desired skills for service supervisor include:

Operating an efficient cost effective program
Daily caterings and see they are prepared and delivered on time
Services
Store
PC
Bank products and services
Lifting
Arithmetic skills • Ability to lift and move merchandise
But not limited to: making employment decisions regarding hiring
Conducting performance appraisals

Desired experience for service supervisor includes:

Must be able to pass all company required background checks
NICET II certification
Proficient with MS Office online systems
Manage Execution - Some knowledge or awareness about how to manage execution
Analyze Issues - Understanding of how to analyze issues
Effectively communicate with both internal and external customers

Service Supervisor Examples

1

Service Supervisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service supervisor
  • Coordinate new process or labeler installations to be completed on time and within budget
  • Create an overhaul schedule annually and ensure a historical service record is maintained for each asset
  • Ensure process/labeler problems or customer breakdowns are addressed immediately and I have followed up within one business day
  • Keep detailed records of chemicals used by leased process packinghouses
  • Talk with the Technical Process Advisor daily to get customer feedback on Service department performance
  • Responsible for providing effective leadership and supervision in the use of equipment and materials in satisfying all job requirements
  • Work closely with the customer /operational support groups (sales, engineering, maintenance, facilities, and safety)
  • Supervises from 3 – 30 employees on the jobsite dependent on the type of service offered
  • Ensure assigned personnel complete document pre-trip/post-trip inspections and all equipment is ready
  • Conduct pre-job safety meetings with personnel prior to leaving facility
Qualifications for service supervisor
  • OHardware labs management (Bio-Medical, Mechanical or Electronics
  • Field experience is preferred
  • Candidates must have excellent communication skills and able to work in a highly team-oriented and dynamic environment
  • This role will report into a Senior Service Supervisor at the Everett location
  • Minimum 3+ years’ related industry experience required
  • Knowledge of chemical handling and processing
2

Service Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of service supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service supervisor
  • Create and maintain related documentation (work instruction, process documentation, etc)
  • Work efficiently with other department members to resolve problems and create team environment
  • Manage performance and efficiencies of Appliance, Electronic and Furniture Repair Technicians and Contractors
  • Ensure all Retail locations are properly supported to maximize the sales of product and warranties
  • Interact with manufacturers in regards to technical support
  • Ensure adequate levels of service are provided in all markets of service area through In House Technicians, contractors or depots
  • Ensure all staff receive adequate technical and company policy training as required
  • Conduct regular departmental meetings to enhance staff engagement
  • Perform staff hiring, discipline and performance appraisals
  • Liase with Distribution, Feet, Call Centre and Stores regarding any operational concerns
Qualifications for service supervisor
  • Required to wear steel toe boots, safety glasses or side shields, hard hat, and ear protection
  • Bachelor’s Degree, preferably in a Business Engineering Discipline or equivalent experience
  • NICET Level II Certification in Fire Alarm Systems prefer or ability to secure on the job
  • Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule
  • Minimum of 1 – 3 years stimulation/fracturing experience
  • College degree a plus but not mandatory
3

Service Supervisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service supervisor
  • Prepares along with HR Coordinator and CR Senior management an annual training and associate development program for Sewing(Manufacture) and Laundry(Services) associates
  • Prepares along with Finance Manager a purchases annual program to ensure a timely and efficient supply of goods and services required for the operation
  • Develop and continuously update along with Warehouse Supervisor the EHS and quality standards for the Sewing(Manufacture) and Laundry(Services) business units
  • Ensures the fulfillment of all quality, statutory, and EHS standards for Sewing (Manufacturing) and Laundry (Services) business units
  • Develops an activity/task execution plan to assure the timely and efficient fulfillment of production orders of Sewing(Manufacture) and Laundry(Services) business units, according to quality standards and available resources
  • Receives and handles customer calls, complaints and requests
  • Supervises staff of 5 technicians at a time and reports all concerns to Service Manager
  • Conduct daily safety and shop talk at the beginning of each shift
  • Assist and provide input on all customer job scopes
  • Supervises and maintains accurate inventory of tool crib
Qualifications for service supervisor
  • Fluent with applications software
  • Manages the development of team by ensuring that project tasks
  • Bachelor's degree in a technical or business field, advance degree a plus
  • Minimum of 5 years business experience ideally 2 years field service management
  • Driving license of B (or higher)
  • Candidates must have completed military obligations or exempt
4

Service Supervisor Job Description

Job Description Example
Our company is looking for a service supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service supervisor
  • Profoundly understand training plan and positively join in training plan
  • Organize and coordinate first service of new account
  • Actively participate in extra sales activities
  • Assist district manager in warehouse management, keep contact with account by phone to ensure service quality
  • Understand and assist district manager in file management
  • Profoundly understand service standardized flow of company and track quality assurance
  • This position will supervise the in-shop technicians on the second shift in Omaha
  • The hours for this position are 11am-8pm, Monday-Friday
  • Promote and comply with the Lumwana Mining Company Occupational Health & Safety Policy
  • Assist in monitoring and report on the condition of equipment
Qualifications for service supervisor
  • Minimum of three to five years year related experience
  • Must have excellent written and verbal communication skills with both internal and external customers
  • Red Seal Heavy Equipment Technician Certificate or equivalent considered an asset
  • Minimum of 3 years supervisory experience in heavy equipment ,mining or related
  • Strong computer and administrative skills
  • Proven diagnostic skills
5

Service Supervisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of service supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service supervisor
  • Prepares and reviews along with HR coordinator payroll for areas within responsibility
  • Assists Senior Management for statutory compliance (Procomer, Setena, ICD)
  • Leading the performance of field operations for all service projects
  • Implementing proper field education training including, but not limited to, safety and new products
  • Efficiently allocating labor resources
  • Ensuring safety and the quality of service, technical support and other assets for our customers
  • Identifying and driving efficiency improvements in our service operations
  • Actively developing action plans to address deficiencies in regard to safety, callback rates and technical support
  • Generating field leads and assisting our service sales representatives in selling upgrades and repairs
  • Field safety audits, jobsite inspections and developing site safety & logistics plans
Qualifications for service supervisor
  • Knowledge of Advisor - Middle Office systems, processes and clientele, preferred
  • Good at communication and responsible
  • NICET Level II Certification in Fire Alarm Systems
  • Five years experience configuring, installing, and servicing telecommunications infrastructure
  • Demonstrated experience gathering requirements for, estimating, designing, and executing IT infrastructure projects
  • Demonstrated experience leading a team in an IT related field, including prioritizing tasks and coordinating work to meet agreed deadlines, with a preference in telecommunications

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