Inside Account Manager Job Description

Inside Account Manager Job Description

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Inside account manager provides customer service to existing customers to ensure satisfaction via internal contact with sales or external contacts with distributors.

Inside Account Manager Duties & Responsibilities

To write an effective inside account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included inside account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Enters leads and new activity into SalesForce.com in order to ensure collaboration and full communication
Capacity to learn and effectively utilize SalesForce.com other software tools relevant to the role, and adhere to assigned sales methodology
Meets the call volume and appointment setting requirements as determined by the company
Communicates with each respective OTM a minimum of once a week, and participates in the monthly regional conference call
Builds and utilizes customer relationships to proactively sell and generate revenue
Utilizes computer efficiently to access multiple databases and successfully retrieve information aids for successful sales
Handles and processes customer service complaints through company complaint system
Performs other duties as assigned or as needed
Follow-up on inbound sales inquiries to generate new sales opportunities and pipeline
Some travel should be expected to support marketing/lead generation events/activities

Inside Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Inside Account Manager

List any licenses or certifications required by the position: IBM, EMC, HP, VTSP, VSP, PMEL

Education for Inside Account Manager

Typically a job would require a certain level of education.

Employers hiring for the inside account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Marketing, Technical, Science, Engineering, Associates, Business/Marketing, Management, Secondary Education

Skills for Inside Account Manager

Desired skills for inside account manager include:

HP portfolio
Excel
Salesforce
Outlook & PowerPoint
Word
Software/hardware technologies
Solutions with customers
Internal resources to discuss products
Observed via customer interaction
Test scores

Desired experience for inside account manager includes:

2 years’ B2B sales experience and/or training
Support marketing efforts to elevate brand awareness
Support, maintain, and develop sales process documentation
Inbound and Outbound Sales Calling in a fast paced sales environment
Experience in sales or similar client support role – experience within the network security, SAAS or software sales industry highly preferred
Experience with Tele sales, Lead Generation, Closing, Negotiatingand Full life cycle selling

Inside Account Manager Examples

1

Inside Account Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of inside account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inside account manager
  • Develop and execute territory plan
  • Achieve monthly call volumes and pipeline and revenue targets
  • Work with partners to drive adoption and implement our solutions
  • Evangelize, deliver information on programs, products via phone, email etc
  • Must build and maintain product and industry knowledge
  • Responsible for attending scheduled training sessions on new products, services, pricing, procedures
  • The ability to thrive in a fast-paced results-oriented work environment
  • Must have enthusiasm, excellent speaking voice and proven telephone skills
  • Must be a team player who is a self-starter and can perform under pressure and with minimum supervision
  • Success criteria for this position include consistent volume of telephone contacts, accuracy of information obtained, quality and volume of opportunities/appointments generated, and meeting quarterly and annual sales quotas
Qualifications for inside account manager
  • Proficient sales ability
  • Knowledge of applicable technology, products, and services and ability to identify how these products and services align to customer/partner needs
  • Ability to select and execute effective sales strategies and tactics in a differentiated manner to win the business
  • 2 years of successful sales experience, telephone sales experience
  • Must be able to work the hours required 1pm-9pm M-Th and Fri 10am-5pm OR 11am-7pm M-Th and Fri 10am-5pm
  • Minimum 1-2 years Lead Generation or Inside Sales experience
2

Inside Account Manager Job Description

Job Description Example
Our growing company is hiring for an inside account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for inside account manager
  • Create quotes and configurations for customers and partners facilitate any special pricing requests/deal registration requests
  • Employ a consultative sales approach and provide service solutions via outbound calling and written communications (proposals, e-mails, quotes )
  • Understanding of Federal Contract process is beneficial
  • Manage interactions within company to assure quality service of accounts
  • Communicate and leverage key constituents to secure and retain business
  • Maintain complete and comprehensive information in databases
  • Maximizing coverage within the assigned list of Named Accounts
  • Manage a broad range of accounts to achieve and exceed sales territory financial targets
  • Coordinate on-going customer relationships with focus on up selling and cross selling
  • Coordinate quotations/ special pricing and management thereof within guidelines by extending competitive pricing as needed to maintain and increase margin/ revenues with guidance from Management and/ or marketing
Qualifications for inside account manager
  • Experience managing an existing customer business
  • Builder
  • Minimum 3-5 years sales experience – preferably inside sales experience
  • Strong Microsoft Office and internet technology skills
  • Minimum of 3 years work experience in an inside/outside sales role
  • Should have a desire to pursue a career in Sales utilizing Consultative Sales techniques
3

Inside Account Manager Job Description

Job Description Example
Our growing company is looking to fill the role of inside account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for inside account manager
  • Submit recommendations relative to changes in existing procedures, services, new product or product line extensions, to effect improvements to increase sales volume
  • Help ensure that the sales pipeline remains full with qualified leads and prospects
  • Ensure invoicing accuracy and timeliness of invoices
  • Report to senior management on Sales metrics and processes
  • Qualify leads and distribute them to the appropriate sales managers
  • Provide quote assistance where needed to employees
  • Cooperate & communicate with distributors/agents/customers in all sales related issues
  • Assist sales teams with opportunity and quotation reviews
  • Participate in sales tender preparations by preparing administrative and legal tender documents
  • Lend support to the International sales team where necessary
Qualifications for inside account manager
  • Inside Sales, Pre-Sales support preferred
  • Experience with Computer Networking technologies a bonus
  • Possess energetic and enthusiastic demeanor
  • Helping resellers get best pricing/deals through alliance with internal TD departments
  • Federal sales experience preferred
  • Bachelor’s degree in business, marketing, or equivalent degree
4

Inside Account Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of inside account manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for inside account manager
  • Conduct “pre call” investigative work (understanding customer’s current state, competition, etc…)
  • Day to day relationship management with key direct buy account personnel including sales, purchasing, and branch management
  • Promote JM value-added selling to channel partners and end-users within territory
  • As the contact point for all pricing requests, gathers and maintains pricing knowledge/information, creates documentation, and drives the pricing process
  • Gather and share market intelligence (pricing, competition) with Market Development Manager and Regional Sales Manager
  • Develop, maintain, and/or provide timely business communications to customers including monthly sales reporting/tracking, significant service or quality issues, price increase notification and general business and JM communications
  • Assist in developing market share analysis and identifying opportunities
  • Responsible for customer quality complaint resolution from input to the communication of resolution
  • Manage, retain, and maintain a book of customer accounts (account base provided)
  • Maintain revenue through proactive outbound phone calls to assigned accounts
Qualifications for inside account manager
  • Excellent customer relations and persuasion skills
  • Absolutely fluent in Dutch & English
  • Expert in business writing
  • Proven experience in sales and account management preferred
  • Ability to work as part of a high performance team to overcome obstacles and ensure customer satisfaction
  • High energy, enthusiasm and positive attitude with a desire to succeed
5

Inside Account Manager Job Description

Job Description Example
Our growing company is hiring for an inside account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for inside account manager
  • Implement and execute daily quoting strategy for existing spec jobs and new job quotes within designated regions
  • Assist and facilitate efforts with order fulfillment team to ensure superior customer service and customer relations are achieved (internally and externally)
  • Strong understanding of order fulfillment process and policy
  • Ability to interact and provide input at all levels during sales process with the field sales teams and take ownership of the sales process and follow up on all active job quotes within regions covered
  • Contribute to performance improvements in areas around multi family, specified markets and large commercial sales, logistics & customer service
  • Find and develop with internal and external tools new customers to engage and quote
  • Participate in coordinating improvement efforts with internal customers
  • Perform all duties in accordance with safety rules and corporate policy and regulations
  • Identify Client Managers through cold calling, researching print material
  • Call potential and existing hiring managers within client companies
Qualifications for inside account manager
  • Successfully navigates and manages a multi-tiered sales process for both capital equipment, consumables, and services
  • Role is based in San Diego headquarters, but remote office experience is desirable
  • Minimum Bachelor's degree in Business, Marketing or Engineering
  • Self-discipline and motivation to produce results
  • Dutch plus a high level of spoken and written English
  • Proven track record of selling products or service solutions over the phone within a business-to-business sales environment

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