Manager, Inside Sales Job Description

Manager, Inside Sales Job Description

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Manager, inside sales provides guidance and oversight of software engineering products and services and the development of computer hardware and software requirements.

Manager, Inside Sales Duties & Responsibilities

To write an effective manager, inside sales job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, inside sales job description templates that you can modify and use.

Sample responsibilities for this position include:

Train new sales team members on products and services
Maintain knowledge of new products and initiatives
Manage a team of telesales staff on a day to day basis
Take responsiblity for tracking KPI's and ensuring team is driving business forward
Take responsiblity for the training and develoment of the team
Identify new business opportunities and pursue these through a development plan
Ensure weekly, monthly, quarterly and yearly sales targets are met
Work with senior management to set all targets
Meet and report on the monthly, quarterly and annual operational and sales pipeline and revenue targets, ensuring that team adheres to key business processes and practices including data capture, forecasting, and business insights
Engages in the typical responsibilities of a manager including planning, evaluating, controlling and tracking against goals, budget, and timetables

Manager, Inside Sales Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Inside Sales

List any licenses or certifications required by the position: XP, OSX, DNS, PMP, CCSP, MBA, OMVIC, PMEL, ITIL, ASIM

Education for Manager, Inside Sales

Typically a job would require a certain level of education.

Employers hiring for the manager, inside sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Marketing, Business/Administration, Management, Associates, Engineering, Business/Marketing, Technical, MBA

Skills for Manager, Inside Sales

Desired skills for manager, inside sales include:

Computer hardware
Software
& peripherals
Products
Dell’s technology
Applicable Dell technology
Services and is able to identify how these products and services align to customer needs
Products and services to help customers formulate direction
Lines of business
Pricing structures

Desired experience for manager, inside sales includes:

Work in partnership with the other two regional Managers, Inside Sales to ensure consistency of approach across all three region roles
Identify opportunities and recommend alternative approaches and/or enhancements to current strategies to drive improved results
Monitor phone conversations for quality control and coaching purposes
Coach BDMs on call effectiveness, activity targets, campaigns, prospecting, advisor servicing and sales approach
Practice pro-active management that encourages development and continuous improvement
Regular team meetings with BDMs to review progress against business plan and discuss best practices

Manager, Inside Sales Examples

1

Manager, Inside Sales Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, inside sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, inside sales
  • Reviewing taped calls, conducting call quality drills and workshops, facilitating call calibration meetings, and providing one-on-one coaching to associates to ensure North America Distribution (NAD)’s call quality standards are consistently attained to enhance adviser/customer experience, drive sales, and retain existing assets
  • Expert to understand seller pain point and blocker, partner with cross functional team like PM, on boarding/listing, FBA, Ads, to drive seller experience improvement
  • Ensures support for sales team via regular team calls, one on ones, and continued training and development
  • Understand and utilize Elsevier sales tools
  • Apply go to market initiatives and other demand generation initiatives to their target market to achieve business goals
  • Sell, increase sales, and profits both individually and through team results
  • Leader of change & growth
  • Identify, design, implement programs driving sales results
  • Identify and develop marketing strategies to help drive incremental growth within specific market verticals
  • Assign sales territories, set sales goals
Qualifications for manager, inside sales
  • Proven experience with coaching, motivating and managing a team
  • Deliver, manage and execute on many projects
  • Results-oriented, proactive individual with a track record of managing multiple projects/initiatives
  • Excellent leadership and communication skills required
  • A team player who fosters a cohesive positive work environment
  • Demonstrate leadership as per the TDBG Guiding Principles and the Leadership Profile
2

Manager, Inside Sales Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, inside sales. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, inside sales
  • Responsible for data entry and data integrity of all lead generation activities in the customer management system and assign a nurture path and follow-up strategy
  • Plan, organize and direct all elements of End Game, analyze client request, develop response plan (B&P budget, response team, compliance check-list, response outline, schedule), initiate Go/No Go, conduct kick-off meeting, manage and work with team to develop response sections, refine Executive Summary, conduct in-progress reviews, schedule Pricing Reviews, ensure on-time delivery of response
  • Manage product samples to be sent to customers as requested by Sales
  • Manage Customer Service efforts to resolve customer issues in a timely and effective manner
  • Provide a broad view of the organization in order to properly train the team, offer the various types of support that may be needed with little notice from either commercial or operational teams
  • Focused on developing new business retaining and developing with existing customers
  • Ability to implement business plans
  • Motivate, coach, and manage sales team
  • Establish and develop strong partner relationships within the region
  • Ownership of the top customers in territory
Qualifications for manager, inside sales
  • Passionate about innovation, the future of internet, technology, and mobile payments
  • Deep insight and broad knowledge with regards to Internet / Mobile, such as Mobile ecosystem, Online / Social Gaming, Digital Goods, e-Commerce is a plus
  • Knowledge in payments industry is an advantage
  • Proven ability to work with merchants (large companies, multinationals, quickly developing startups) in complex customer environments with multiple decision-makers at many levels
  • Strong experience within technology related sales or business development, business applications background (ERP, CRM) will be a distinct advantage
  • Success-driven, works well in a diverse team and with dynamic change
3

Manager, Inside Sales Job Description

Job Description Example
Our innovative and growing company is hiring for a manager, inside sales. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, inside sales
  • Be able to lead complex discussions with various BUMs, colleagues and clients at the same time
  • Commercially accountable for the team profitability maximisation, Balancing cost of sale with return, Product Structure and maximising deal registration
  • Develop new relationships and deepen existing relationships by making 100-200 outbound calls daily via to follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
  • Qualifies and generates leads through web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share
  • Handles inbound sales leads from prospects converts into sales
  • Participates in territory and business planning process within assigned area
  • Identify and develop new and existing referral sources to develop successful referring relationships
  • Achieve revenue goals, new account goals and key performance metric benchmarks on a consistent basis
  • Maintain good working relationships with internal community managers to target new sales through referrals and references
  • Collaborate with executives and key internal stakeholder to proactively drive new leads
Qualifications for manager, inside sales
  • Ensure department goals are met and approved budgets are attained
  • Utilize previously acquired experience to become actively involved in sales calls to support the Inside Sales Representatives
  • Provide leadership direction to the sales team including defining roles and responsibilities, scheduling staff, and determine resources required for support of sales process and resolution of issues
  • Ensure implementation of corporate strategies/objectives/account plans
  • Hire and train Representatives, provide advice as to call strategy, script customization, effective probing and objection-handling techniques, Coach reps to improve sales productivity and performance
  • Manage CRM implementation and usage
4

Manager, Inside Sales Job Description

Job Description Example
Our company is looking to fill the role of manager, inside sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, inside sales
  • Administers the warranty approval process with the goal of improving warranty rates while maintaining fair evaluation of products submitted for warranty
  • Successfully execute an overall real estate agent inside sales strategy
  • Coordination and balancing of workload among inside sales team timely response of email and phone requests
  • Coordinate with other New Member Development regional team leads to identify best practices and implement accordingly
  • Attend new market meetings to strategize launch efforts with other key stakeholders across PR, Referrals, Acquisition Marketing, Brand and General Manager’s
  • Present weekly to the global New Member Development team on past performance, what the team is working on, and weekly wins
  • Ensure consistent, high performance in all key sales funnel metrics for each team member
  • Coach and provide impactful feedback to each admissions producer on an ongoing basis
  • Ensure timely staffing with a high bar for admissions representative output in the first 90 days
  • Work with regional management to ensure visibility into schedule of local sessions, 101s and other in-person sales events
Qualifications for manager, inside sales
  • Overall responsibility for systems, reporting and usage of systems for the ISO
  • Ensure the inside model supports or complements the field sales model
  • Make adjustments to model as needed using test and refine methodology
  • Recommend new opportunities for better ways to grow revenue for the company through the use of inside sales
  • Grow staff to support “farm team” model
  • Ensure sales representatives are properly and continuously trained
5

Manager, Inside Sales Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, inside sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, inside sales
  • Lead effective Cross Functional relationships between sales and all organizations
  • Ensure compliance of sales team to all Birch policies and procedures
  • Completes sales to achieve corporate goals, objectives, and action plans
  • Provides customer service as necessary through warranty service, training, open houses, product application and sizing, and informing customers of product changes
  • Coordinates and attends tradeshows, state and regional shows, and territory seminars
  • Achieves continual sales and profit growth within the assigned territory
  • Establishes new relationships to earn customers' equipment specifications
  • Researches and reports competitive threats and provides recommendations on how to respond
  • Provides input to assist in steering product development to the marketplace and toward customers' needs and opportunities
  • Provides short- and long-term product forecasts to meet sales objectives
Qualifications for manager, inside sales
  • Execution - Actively manages business plans to meet revenue goals/quotes and advance the business interests of the company Determines if an opportunity is profitable for the company
  • Track record of coaching and develops sales personnel in such activities as solution selling or relationship building
  • Proven relationship and leadership skills proven sales track record and operational effectiveness
  • Senior Sales Management experience in the Canadian Investment Industry in addition to direct Sales and Management experience is a requirement for this position (approx
  • 3 years of management experience/team lead preferred
  • Demonstrate the ability to lead a sales team in all areas of the sales cycle

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