IT Account Manager Job Description

IT Account Manager Job Description

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IT account manager provides support for the strategy & vision for all global IT security solutions based on IT security policies and processes defined by Group IT Security - including the edge, core datacenter, access and offshore areas.

IT Account Manager Duties & Responsibilities

To write an effective IT account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Strategise and lead engagement with contacts across targeted accounts
Take leadership on the opportunity pursuits and communication with contacts
Applying the above to look at new domain areas including
OSS/BSS - selling into customers face-to-face
Develop long term business incl
Must have recent experience in selling IT or like staffing services through direct client relationships
Must have a track record of success in acquiring new customers through building/developing a network of clients/contacts who utilize IT Staffing
Must be someone who can create and execute a sales strategy for new customer acquisition by identifying and developing viable and competitive value propositions that differentiate us
Ensures effective execution and implementation of CDAM projects/programs and manages day-to-day operations including incident management
Become the point of contact for business customers for CDAM

IT Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Account Manager

List any licenses or certifications required by the position: PMP, ITIL, VCP, SAP

Education for IT Account Manager

Typically a job would require a certain level of education.

Employers hiring for the IT account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Computer Science, Engineering, MBA, Finance, Technology, Associates, Marketing, Information Technology

Skills for IT Account Manager

Desired skills for IT account manager include:

IT development teams
Improvements for integrated solutions
Manage project objectives to ensure on-time delivery
Negotiate resource allocation and priorities
Ryder customer
Core IT functionality from an infrastructure
Core and ancillary software applications
Core business processes and operations
Development and security perspective
Microsoft office

Desired experience for IT account manager includes:

Understand the nature of the business and strategies and how CDAM achieves business strategies
Partners with client to ensure all IT initiatives align with and help drive the business unit’s strategic plan, the strategic plan for the organization as a whole
Performs quarterly reviews of project roadmap and other IT initiatives (projects, enhancements, upgrades, work requests, production support tickets)
Works with vendors to understand vendor roadmaps and release schedules
In charge of global LOM accounts operations in North America
Ensure that the customer is informed of our product roadmap

IT Account Manager Examples

1

IT Account Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of IT account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT account manager
  • Handle operational requests from the customer in an efficient and timely manner
  • Ensure that effective and speedy resolution of problems identified by the customer is provided – act as the escalation point for PTRs/IRs
  • Track KPIs to ensure SLA is met and customer satisfaction is high
  • Identify gaps and work with line organization to develop and implement processes that create efficiencies
  • Growth of share of wallet (GDS and IT), Customer satisfaction
  • Provides leadership and guidance in critical customer planning and engagement
  • Performs critical customer analysis to identify and leverage the partner’s marketing programs to achieve growth in their customer’s solutions capability
  • Conducts regular business reviews with assigned accounts to track progress toward revenue and growth goals and owns execution of business plan
  • Maintains and monitors pipeline and metrics for assigned customers, performs analysis and identifies improvement opportunities
  • Supports our supplier's strategies by aligning solutions with our customer to maximize profitable growth, and customer expansion
Qualifications for IT account manager
  • Work experience in leading a team, excellent communication and relationship building skills, proactivity, persuasive power, strategic and innovative thinking, customer and service-oriented
  • Understanding of China's culture and Chinese business practices
  • Represent customer applications to mission partners and their stakeholders
  • Understand mission partners’ needs
  • Advocate for mission partners to ensure customer understands requirements and responds with the applicable level of service with use of customer systems and services, including design, installation, training, user support and maintenance
  • Coordinate work of technical support teams to provide mission partners with the appropriate services needed
2

IT Account Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of IT account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT account manager
  • Ensure that customer needs are aligned with Airline IT & Distribution BU's objectives and contribute to the development of an acquisition, development and retention strategic plan
  • Contribute to an Account Development Plan according to agreed timing and standards
  • Communicate to Account Director, Extended Account Team, Management, team and stakeholders and ensure acceptance from different parties
  • Manage the full life-cycle of partners, select, evaluate, contract, maintain, govern and terminate relationships
  • Manage technology infrastructure transition projects and relationship between Operations business teams and client/internal IT teams
  • IT Financial management – Operations deal technology cost optimization, IT budget preparation and cost recovery
  • Service management and reporting to existing clients
  • Point of contact for escalation of Operational issues in IT and resolve the same by working with the clients
  • Oversee technology services provided to Operations deals
  • Handling Client and external audits by working along with deal team and IT Operations team
Qualifications for IT account manager
  • Facilitate meetings and presentations with decision makers and support documentation efforts
  • Identify and reach out to potential data owners and data stewards of data
  • Must have experience working in a team of system and/or software engineers
  • Ability to brief at all management levels to include systems briefings and requirement briefings
  • Organisations
  • 10+ years experience in sales, preferrably in technical / IT healthcare sales
3

IT Account Manager Job Description

Job Description Example
Our company is looking to fill the role of IT account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT account manager
  • Manage delivering account growth targets each year, overall client satisfaction
  • Annual revenue target planning, communication and execution of sales plans for the identified accounts
  • Selling consulting led innovative solutions to clients in the manufacturing industry
  • Work with Data Services management to meet client deliverables manage specialty projects
  • Provide technical support for customers, product development and sales teams and to support pre-sales and post-sales processes
  • Understand a complex software product that delivers pharmacological data and address all product-related queries on time
  • Address quality-related queries around Software Validation and regulatory compliance of IT systems for Pharmacovigilance
  • Act as a bridge between product development and sales teams aligning product roadmap with strategic sales plans
  • Provide product team with customers’ feedback to help identify potential new features or products
  • Provide product support and training for customers together with the product development and sales teams
Qualifications for IT account manager
  • Experience selling enterprise converged solutions
  • Demonstrated business development expertise
  • Demonstrated IT knowledge
  • Strong writing skills in the context of commercial proposals
  • A good common knowledge of IT infrastructure and communication • A good understanding for channels and a broad experience of this field
  • University degree in Business, Marketing or Engineering/ICT (or similar/equivalent)
4

IT Account Manager Job Description

Job Description Example
Our growing company is hiring for an IT account manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT account manager
  • Monitor and report on product performance
  • Identify opportunities and solutions to improve our products and reduce support costs
  • Manages stakeholders’ perceptions and expectations with all IT services and capabilities
  • Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects
  • Maintains a deep understanding of the businesses' and IT’s strategic vision
  • Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap
  • Map priority of IT projects and requests to the strategic roadmap
  • Maintains oversight for all IT services and solutions provided to assigned business and external customers and driving for high-quality service delivery and customer satisfaction
  • Ensures best quality outcomes and value resulting from the provided IT services and solutions
  • Facilitates analysis of technology trends to determine impact to the achievement of customer goals
Qualifications for IT account manager
  • To provide an effective interface to business functions (Customers) of Division DF/PD in Lead Country China
  • Act as IT Partner and Account Manager for Customer and proactively provide business and IT liaisons as single-contact-window and major communication channel to the business aligned with the defined communication concept/contents
  • Manage and specify business information (budget, forecast, actuals and consumptions) that is essential for setting up priorities with regards to IT
  • Manage the portfolio of demands, projects and services in alignment with Customers
  • Carry inspired, self-initiative and highly collaboration spirit
  • Drive collaboration within IT between DF&PD operating companies (IT Community)
5

IT Account Manager Job Description

Job Description Example
Our company is hiring for an IT account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT account manager
  • Recaps (monthly, quarterly, and annually, as needed) IT performance
  • Fosters a positive environment with IT services, Operations, Finance and BU teams
  • Ensures IT ownership of implemented solution(s)
  • Understands financial KPIs and impact of IT investment(s) on business results
  • Provide IT account management support to various automotive, aerospace, and industrial accounts
  • Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally one week every two months) with a root-cause/corrective action mindset
  • Act as the strategic interface between IT and assigned business units, accountable for end-to-end delivery of IT solutions & services
  • Function as IT’s advocate, marketer and communicator by developing a solid understanding of the current and planned IT architecture, applications and solutions that support the business and of the broader technology environment
  • Contribute to the development of the business unit’s strategy, plans and priorities by providing relevant input and understanding of existing and emerging technologies, applications and trends
  • Handle project portfolio planning and management for assigned business unit
Qualifications for IT account manager
  • 2-3 years of overall experience in IT infrastructure Management / IT solutions organization
  • Knowledge about Networking – LAN/ WAN, VPN, IT security, networking/ IT Solution architecting for projects
  • Technical (IT infrastructure) and pre-sales experience would be an advantage
  • Prior experience of selling services from a broad service portfolio
  • Prior experience of managing account with large annual contract revenue
  • Experience of working in Offshore, On-Shore and Near-shore environment

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