Services Account Manager Job Description

Services Account Manager Job Description

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Services account manager provides centralized coordination between trust onboarding, trust administration, operations and service for the personal trust products.

Services Account Manager Duties & Responsibilities

To write an effective services account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with creative, interactive, and project management staff outside experts to develop recommendations, schedules, and budgets, and oversee these processes
Carrying out any further tasks for which the qualifications and experience of an Account Manager are suited
Oversee delivery quality on client projects
Lead strategic development of the account
Negotiate deadlines and budgets between clients and internal teams
Provide necessary updates and reports to clients, partners, and staff
Supervise the career development of 3 Account Service Managers across a portfolio of brands
Lead workflow on all inventory needs for brands
Serve as point person with ad operations and site development for team, identify new opportunities and advertiser needs across brands and disseminate information to planning team as needed
Serve as an industry expert for core team with a firm handle on the current digital advertising landscape including a strong interest and understanding of emerging technologies and offerings

Services Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Services Account Manager

List any licenses or certifications required by the position: AWS, ITIL, CAFM, GA, LEED, PMI, PHR, H-C, PMP, APICS

Education for Services Account Manager

Typically a job would require a certain level of education.

Employers hiring for the services account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Engineering, Business/Administration, Marketing, Criminal Justice, Science, Technical, Management, Sociology

Skills for Services Account Manager

Desired skills for services account manager include:

Hedge fund investor
Account management
Project management
ERCOT market protocols
Legal regulations
Microsoft Office products
Trust operations
Products and sales
State & Federal Waste Codes Regulations
Trust administration

Desired experience for services account manager includes:

3-5 years of experience in product management or marketing, project, or financial management
Experience working with and motivating cross functional teams to implement complex projects successfully
Experience in the Mobile telecommunications industry is highly desirable
Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify
Experience as a technical support engineer, including front-line contact with customers via phone and e-mail
Previous experience as a software developer or systems administrator is a plus

Services Account Manager Examples

1

Services Account Manager Job Description

Job Description Example
Our company is looking for a services account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services account manager
  • Proactively outreach to secure special feature stories in conjunction with Events and VIP teams to insure all steps are taken to accommodate special requests
  • Manage seasonal look books, distribution and editorial follow up for all brands
  • Compile monthly status reports that include brands’ progress comparing each month’s performances
  • Develop in-depth knowledge of the business benefits of the Millennial Media platform, products, and capabilities and articulate this to buy-side partners
  • Approve, produce and delegate reports such as Allocation, SOA, Market Shortage, and Key Shortage Update for key customers facilitation/coordination of additional reports based on customer requests
  • Partner with sales personnel and associates to create and deliver customer presentations
  • Maintains strong knowledge of Controls Service Agreement base
  • Partners closely with both Building Owner Account Managers and Systems Account Managers
  • Provides marketplace feedback, including competitive information, customer expectations, industry trends
  • Responsible for all activity required to support sales in the understanding and challenging of Customers’ current procurement and financial methodologies
Qualifications for services account manager
  • The business is pan-european by definition so travel will be requried (~50% of time)
  • Preferred location for position is Netherlands but solid candidates within driving/train distance will be considered
  • 3+ years experience in digital video
  • The ability to demonstrate knowledge and understanding of mobile advertising the programmatic landscape is required
  • Fluent in at least one Asian language (in addition to English)
  • Minimum 2-3 years’ experience in combination of media planning and/or campaign management – some video experience a must
2

Services Account Manager Job Description

Job Description Example
Our innovative and growing company is looking for a services account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services account manager
  • Act as extended support to Account Executives who manage Tier 1 business
  • Communicate overall pacing status and accuracy to Inventory Management
  • Streamline communication for custom unit executional inquiries with engineering
  • Collaborate to strengthen communication and enhance process with Sales, Inventory, Marketing, and Ad Operations management
  • Provide team leadership including coordination of internal resources to deliver on client's needs and expectations
  • Participate in solution development and effectively communicates solutions internally and externally
  • Accountable for regional portfolio results and arming the regional team with strategic and tactical guidance to achieve online marketing objectives
  • Assist the Director with compiling and owning various reports to track team effectiveness, ROI, and ensure that goals are being met
  • Develop team processes that are aligned with business priorities, client strategies, timelines and goals
  • Assist with various marketing programs and ad hoc projects as needed
Qualifications for services account manager
  • Assess credit requests to determine risk and adhere to established lending policies/procedures and portfolio risk guidelines
  • Work is to be located in "Plaza Carso", Mexico DF
  • At least 5 years in Services related sales/delivery engagememts
  • Ability to influence and successfully implement project strategies, recommendations, plans, roadmaps
  • Exemplary interpersonal, communication, facilitation, and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
  • Excellent organization, attention to detail, and ability to prioritize responsibilities
3

Services Account Manager Job Description

Job Description Example
Our company is looking to fill the role of services account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services account manager
  • Respond to and resolve customer accounts issues and/or complaints in a timely manner
  • Proactively manage customer account requirements and increase sales by promoting new equipment and products
  • Meet regularly with account customers to review their satisfaction, make changes to their accounts or arrange samplings
  • Develop tools for sales, analysis and presentation
  • Carry out regular meetings with front line reps (RSR’S/ Account Managers) to resolve issues and find opportunities
  • Carry out follow up calls on service calls
  • Communicate to Route Sales Representative’s any changes to customer service expectations
  • Work with Business Development Representative when they hand over new accounts to clearly understand the customer’s expectations
  • Interact with ad ops team and sales team to ensure successful campaign execution
  • Create deliverables to align to the committed plan (Insertion Order)
Qualifications for services account manager
  • Professionalism/Interpersonal skills – clear and concise business communication
  • Collaboratively work with Business Banking and Retail Banking to ensure all Agriculture Services Customers are serviced in the channel best suited to meeting their requirements
  • Manage and lead new key Merchant team, for payment services client
  • Preferred experience selling ASP/SaaS models or software sales experience
  • Preferred experience selling to IT Line of Business General Managers
  • Strong Customer Relationship Management strategy and service ethic
4

Services Account Manager Job Description

Job Description Example
Our company is looking for a services account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services account manager
  • Build rapport with clients by answering questions regarding products, services, and/or pricing to enhance client satisfaction
  • Maintain client visitation schedules and conduct business reviews with clients to better understand their needs and how to serve them better
  • Manage the service transition activities related to IAM’s infrastructure and application projects
  • Design and manage service delivery processes according to Harvard current best practice
  • Troubleshoot and anticipate the impact any changes made to the program will have on program delivery
  • Act as primary contact for all assigned Exhibitor accounts, maintaining a superior level of customer service and support to all partners consistently
  • Ensure all processes are completed on time and correctly, including file loads, new plan and rate acquisition and information required to support new entities acquired by our clients
  • Triage client tickets and/or questions (email and voicemail) within 24 hours
  • Responsible for implementing DFS strategies to drive identification of incremental revenues through total cost of ownership analysis, lease rolls and asset management methodologies
  • Manage direct reports to ensure functional, personal and knowledge development
Qualifications for services account manager
  • Sales training and experience with solution, consultative, strategic and/or conceptual/complex selling is preferred
  • Bachelor’s degree preferred, engineering desired
  • Demonstrated prior knowledge and expertise of A/C units, cooling towers, generators, and air compressors strongly preferred
  • Must be tactful, professional, assertive, and an effective and clear decision-maker under pressure situations
  • Ability to deal effectively with customers, sales assistants, and field sales force required
  • Ability to make effective promotional and in-depth technical presentations
5

Services Account Manager Job Description

Job Description Example
Our growing company is hiring for a services account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services account manager
  • Assist with training and development of Account Management and Support teams
  • Actively represent the company in targeted local, regional and/or professional organizations that can enhance the company profile
  • Maintain mutually beneficial relationships with municipal and state officials to assure their needs are met in a timely fashion and with minimal difficulty while also helping to assure that any company regulatory or local municipal issues are acted on
  • Work effectively to manage department and outside resources to attain core service goals within budget
  • Provide oversight and direction to the RAS team in the need for any external site visits
  • You are responsible for the overall Customer Services (CS) commercial business Promotes and executes the sales of CS solutions together with district sales teams in accordance with the sales strategy
  • Establish and maintain effective Customer relations in cooperation with the district management and district sales teams
  • Provide input and feedback on sales strategy and planning to district and regional management
  • Support the Account Manager in case of point of sale deals
  • Support the Account Manager in the tender process
Qualifications for services account manager
  • Post-secondary education (preferably in Commerce)
  • Minimum 3 years’ experience in a similar sales/customer satisfaction role
  • Bachelor's Degree or relative experience
  • 1 or more years work experience within agency or marketing department
  • Bachelor’s Degree in Business, Marketing, or directly related field
  • Security program experience preferred

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