Service Agent Job Description

Service Agent Job Description

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Service agent provides assistance to the Hotel Emergency Response Team (ERT) during emergencies (drill or actual) by strictly adhering to specified procedures.

Service Agent Duties & Responsibilities

To write an effective service agent job description, begin by listing detailed duties, responsibilities and expectations. We have included service agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Inspect vehicles to ensure safety equipment is in working order
Handles incoming calls from customers and Agents regarding moderate to complex billing questions
Initiates calls to customers for the purpose of retaining their business, offering optional limits and deductibles and gathering information to properly assess the insurance exposures and risks
May create and produce survey/reports that are used to evaluate department performance
May meet with Agents, Marketing Managers, and Branch Underwriters to explain the CL Customer Service Center program and maintain working relationship
May assist in training other team members
Receive incoming calls from Plan Holders requesting service, logging pertinent information accurately and efficiently while on the telephone with Plan Holders, and ensuring requests meets Plan guidelines
Communicate effectively, asking pertinent questions to determine coverage
Approve or deny service while educating callers as to Plan coverage and processes
Troubleshoot basic home repair and appliance issues over the telephone

Service Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Agent

List any licenses or certifications required by the position: ITIL, MS, USPS, INS

Education for Service Agent

Typically a job would require a certain level of education.

Employers hiring for the service agent job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, General Education, Communication, Computer, Technical, Business, English, Reading, Math, Human Relations

Skills for Service Agent

Desired skills for service agent include:

Services
Attractions
Events
Immediate area
Fire and emergency procedures
Emergency procedures and assist as needed
Hotel promotions
Any other Passenger Service System
Sabre
Products

Desired experience for service agent includes:

Must be willing to change locations early to mid September 2017
P&C Agent’s license (must be acquired within 90 days of hire)
Typically has 2 or more years of related experience in Commercial Rating, Agency Customer Service or Sales preferred
Knowledge of commercial lines coverage forms, product, rate filings, pricing tools and underwriting criteria
Proficient in operating and interpreting proprietary software programs
Must be willing to work in the Clermont Location

Service Agent Examples

1

Service Agent Job Description

Job Description Example
Our growing company is hiring for a service agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service agent
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in last 3 years
  • Must be current employee of Jones Motorcar
  • Must be willing to work in the Fern Park location
  • Apart from religious observation, must be able to work a schedule that could include a mix of weekdays and weekends
  • Must be willing to work at our LAKE BUENA VISTA/DISNEY location
  • Must be available to work in the PINE HILLS area
Qualifications for service agent
  • Must be willing to work in the Mount Dora Location
  • Must be willing to work in the Orange City location
  • Must be willing to work in the Apopka Location
  • Must be willing to work in the Palm Bay location
  • Must be willing to work in the Cocoa Location
  • Must be willing to work in the St
2

Service Agent Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service agent
  • Must be able to work in Mount Dora, FL
  • Must be willing to accept part-time work (up to 25hrs/week)
  • Must be willing to work at our South Orlando location
  • Must be willing to work at the South Orlando Progressive Service Center
  • This position is located in DAYTONA BEACH, FL32124
  • This position pays $9.50/hr
Qualifications for service agent
  • Must be willing to work at our Rosen Plaza Hotel location (Universal/International Drive Area)
  • Must be able to work up to 25 hours a week (part-time work)
  • Must be willing to work in Orange City
  • Call Center or Insurance experience preferred
  • Must be willing to work at our COCOA, FL location
  • Must be willing to work at our KISSIMMEE, FLlocation
3

Service Agent Job Description

Job Description Example
Our growing company is hiring for a service agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service agent
  • Advanced familiarity with print job organization, document inserts and envelope types
  • Ability to identify irregularities or issues and recommend options for resolution in daily work product and escalate to team lead for resolution
  • Ability to point out changes in trends and research reasons for changes
  • Based on results, ideate for better process, procedures, or workflow
  • P&C or Personal Lines License
  • Certificates in department application in lieu of P&C license
Qualifications for service agent
  • Must be willing to work in THE VILLAGES, FL
  • Must be able to work in Apopka, FL
  • Must be willing to work in Sanford, FL
  • Must be willing to work in FERN PARK, FL
  • Must be willing to work in WINTER GARDEN, FL
  • Understands and resolves complex transactional requests
4

Service Agent Job Description

Job Description Example
Our company is hiring for a service agent. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service agent
  • Apart from religious obligations, must be able to work the following Part-Time Schedule
  • Must be able to work up to 40 hours a week (full-time work)
  • Must be willing to work in LEESBURG, FL 34748
  • Must be willing to accept Full-Time work (up to 40hours/week)
  • Must be willing to work in LONGWOOD, FL
  • Must be currently employed with Alaska Sales and Service (National and/or Alamo franchisee)
Qualifications for service agent
  • Must be will to accept part-time work (up to 25hrs/week)
  • Must be willing to work in Deland, FL
  • This position is located in TITUSVILLE, FL32780
  • Must be willing to work in Titusville, FL
  • Must be willing to work at Pinecastle, FL
  • Must be willing to work in CLERMONT, FL
5

Service Agent Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of service agent. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service agent
  • Must be willing and able to work in Union Park
  • Must be willing to work at our Cape Canaveral, FL location
  • This position is located in ORMOND BEACH, FL32174
  • Must be willing to work in ORMOND BEACH, FL
  • Must be willing to accept Part-Time work (up to 28 hours/week)
  • Must be able to work at the Disney Car Care location
Qualifications for service agent
  • Must be willing to accept Full-Time (40 hours/wk) work
  • Apart from religious observations, must be able to work a flexible schedule at the Branson Airport (BKG)
  • Must have experience working for Midwest Car Corporation, LLC (National and/or Alamo franchisee).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have a valid drivers license with no more than one moving violations and/or at fault accidents in the past 2 years
  • Must be willing to work at our Palm Bay, FL location
  • Must be will to accept Full-time work (40 hours/week)

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