Coffee Job Description

Coffee Job Description

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Coffee provides the highest level of customer service and assistance in the smooth operation of the coffee bar.

Coffee Duties & Responsibilities

To write an effective coffee job description, begin by listing detailed duties, responsibilities and expectations. We have included coffee job description templates that you can modify and use.

Sample responsibilities for this position include:

Assume responsibility and make decisions relevant to the situation whilst always meeting our quality standards, procedures and business & compliance procedures
Follows blending procedures, learn safe operation of all equipment, roast terminology
Adhere to equipment maintenance procedures
Produce an array of research samples externally consumed sales samples based on need and regulatory guidelines
Manage issues that arise
Create the ultimate coffee experience for the customer
Prepare lesson plans and conduct 2-3, 25-35 minute coffee related seminars a week in the lobby seminar area
Coordinate with third party Restaurant Associates (“RA”) who will assist the barista and will operate the adjacent food venue
Brew coffee and make specialty drinks to exacting standards, this includes espresso based drinks, cold brew, nitrogen infused cold brew, iced coffee and drip coffee
Handle B2B/B2C prospects, register new B2C customers, take orders, handle machine questions, answer information requests or complaints and bring the most appropriate answer/solution according to CRC Guidelines aiming at first contact resolution ensure database integrity

Coffee Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Coffee

List any licenses or certifications required by the position: WAV, LDC

Education for Coffee

Typically a job would require a certain level of education.

Employers hiring for the coffee job most commonly would prefer for their future employee to have a relevant degree such as High School and Master's Degree in Education, General Education, Hospitality, Technical, Business, Health, Computer, Leadership, Management, Performance

Skills for Coffee

Desired skills for coffee include:

Products sold within the department and be able to respond to questions and make suggestions about products
Procedures
Fred Meyer policies
Organizational structure
Basic math
Menu items and recipes to effectively service the customer
Products within the Coffee/Candy
Products used throughout the store to provide and assist customers in finding complete meal solutions
Bulk and Gift/Floral departments to accommodate customer requests to provide excellent customer service
Cold beverage

Desired experience for coffee includes:

Outbound calling to members / stakeholders for various activities
Roast and blend coffees to specifications
Ability to calculate mathematical numbers for data entries on required process
Monitors, quality specifications, and use of computer for data entries
Roast levels, cleaning maintenance of equipment
Identifies roasted and green coffees by sight, green and roasted defects, sample roasts

Coffee Examples

1

Coffee Job Description

Job Description Example
Our company is growing rapidly and is looking for a coffee. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for coffee
  • Identifies and describe cup characteristics of roasted coffee using standard cupping
  • Move/transport product to necessary locations
  • Operate all equipment in Roasting Department
  • Maintain daily and weekly housekeeping duties
  • Assist in other areas or departments when needed
  • Use specialized knowledge to manage select coffee accounts (which may vary over time)
  • ODevelop new customers
  • OBroaden type catalogue
  • OOptimize trade execution
  • Play a key role in the Cash calls as allocated by manager
Qualifications for coffee
  • Highly-Energetic, self-motivated, goal oriented and dependable
  • OUse specialized knowledge to aide price discovery and advisory, demand-side data sourcing and analysis, and spots and destination pricing
  • Develop customer relations
  • Deploy agreed positions, negotiate and manage the trades (re-assess and adjust if necessary), close discussions and secure conditions (financing structure) and contracts
  • Liaise with smaller trade houses to increase sales volumes, gaining indirect market access to non-target clients
  • Oversee and coordinate execution of the transactions until fulfilment
2

Coffee Job Description

Job Description Example
Our growing company is hiring for a coffee. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for coffee
  • Start to identify potential new trade flows and customers
  • Coordinate client visits and trade shows, volunteers with industry groups such as NCA, GCA, SCAA
  • Liaise with Credit Risk about allowing advantageous financing plans for local clients
  • Build and maintain customer database compiling data about clients and their businesses
  • Solve customer requests raised through any touchpoint
  • Understand the business context and when an issue / situation has to be escalated to ensure a positive outcome both for Nespresso and the customer
  • Engage with customers through efficient and personalized interactions
  • Develop rapport with customers, quickly understanding the situation, history and needs in order to respond to them with efficient and relevant solutions
  • Deliver continuous improvement by identifying improvement areas in processes, tools, organization, trainings, speech and services
  • Find new ways to solve problems and ensure a consistent customer experience regardless of the touchpoint
Qualifications for coffee
  • 3-5 years (plus) experience in coffee industry
  • Experience roasting and cupping coffee, overall quality analysis
  • 3-5 years (plus) experience in coffee industry with strong preference for sales
  • Knowledge of coffee production, processing, exportation
  • Knowledge of ocean freight rail/truck logistics
  • Futures trading understanding, series 7 equivalency
3

Coffee Job Description

Job Description Example
Our company is growing rapidly and is hiring for a coffee. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for coffee
  • Continuously develop deep knowledge, skills and expertise around coffee, products, services, processes and machines (Original Line and Vertuo where applicable)
  • Build brand equity conveying the Nespresso story by using the most appropriate language for each touchpoint
  • Show great sensitivity towards the impact that each word and phrasing can have on customers and recipients in general
  • Operate coffee packing equipment
  • Load and operate machinery
  • Communicate with team
  • Loading and operating machines
  • Ensuring safe work environment
  • Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention
  • Coordinates beverage equipment installations, upgrades, and removals in new and existing locations
Qualifications for coffee
  • Knowledge of and interest in coffee quality characteristics
  • Ability to operate coffee roasters and grinders, brewers, espresso machine, and moisture meter
  • Bachelor’s degree with a preference for a BA in Economics, or Business related degree
  • To provide an efficient catering service within our vibrant Diners, preparing food as required, provide excellent customer service at all times and maintain a hygienic catering area
  • To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre
  • To provide an excellent level of customer service at all times
4

Coffee Job Description

Job Description Example
Our company is looking for a coffee. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for coffee
  • Ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained
  • Stays current and abides by all parts of collective bargaining agreements, where applicable
  • Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports
  • Ensures a safe working environment and communicates company safely policies and goals to employees
  • Notifies a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business
  • Driving standards, consistency and ensuring excellence
  • Provides feedback on quality trends reporting on findings internally and externally
  • Green Coffee Roasting Preparation - With direction from the roasters, stages green coffee in anticipation of the daily roasting needs, coordinating them to match the roasting list
  • Green Coffee Charging - Under the direction of the roasters assists in loading the green coffee into the charger to load the roaster, understands the blend sheets
  • Stocking Green Coffee - Replenishes forward coffee inventory locations on a daily basis
Qualifications for coffee
  • A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation
  • Freedom Choices, our very own employee benefit scheme, which gives employees access to a great range of benefits
  • Discounted Staff membership (including family members)
  • Incremental holidays
  • Employee Assistance Programme 24/7- confidential, independent and impartial source of support
  • Team working environment
5

Coffee Job Description

Job Description Example
Our company is looking to fill the role of coffee. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for coffee
  • Performs general maintenance and cleaning activities as needed
  • Green Coffee Bag – Stores empty green coffee bags
  • Green Coffee Inventory – Under the guidance of the green coffee buyers assists in maintaining green coffee inventory area
  • Responsible to maintain inventory levels for the coffee business, which could include online, retail and wholesale
  • Manage the training of staff on production operations, including roasting, stamping, head sealing, weighing and shipping
  • Tracking and maintaining inventory levels for both green and roasted coffee
  • Manage the roasting schedule
  • Serve as the in-house coffee expert and resource for customer coffee questions
  • Responsible for roasting samples and hosting cuppings related to the green coffee buying program
  • Will work with the Operations Team in roasting experiments, improving inventory accuracy and forecasting, along with consistency in roasting profiles
Qualifications for coffee
  • Fully funded training
  • Minimum 1 year working in customer service / call center
  • Ability to work multi-task and in a fast-paced environment, using different digital tools and software
  • Experience in an international environment and fluency in English are a plus
  • High school or equivalent education is required
  • Coffee Engineer/Espresso Engineer experience

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