Telesales Manager Job Description
Telesales manager
provides technology leadership and Commercial data domain expertise to drive business adoption of analytics products and solutions.
Telesales Manager Duties & Responsibilities
To write an effective telesales manager job description, begin by listing detailed duties, responsibilities and expectations. We have included telesales manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Create incremental revenue through upselling, custom opportunities
Conceptualize/develop the TeleSales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking
Manage the implementation of continuous vendor improvements including benchmarking, salesforce.com integration
Manages daily activities of Telesales department, Telesales Supervisors, and Representatives
Exceed targets and challenging KPIs
Maintain and grow existing client base
Identify cross sell and up sell opportunities for Accuity value added solutions
Work closely with Key Account Managers to develop specific customer verticals
Ensure all activity is recorded in Salesforce.com
Manage Telesales campaign with being on site at call centers at least 50% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management
Telesales Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Telesales Manager
Typically a job would require a certain level of education.
Employers hiring for the telesales manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Management, Computer Science, Communication, Conflict Resolution, Business/Administration, Marketing, Education, MBA, Business/Management
Skills for Telesales Manager
Desired skills for telesales manager include:
Commercial Internet
Video and data and telephone products and services
Current telesales principle and practices that drive results
Data Protection Act and the FCA principles of treating customers fairly
Money laundering
Regulations relating to compliance
Acquiring schemes
Analytics skills
Banking operations
Banking products/services
Desired experience for telesales manager includes:
Experience in selling cost per lead campaign (Not Essential)
Passionate and Results focused
General understanding of health solutions industry
Able to work in a structured, targeted environment to challenging KPIs
Great negotiation, communication and presentation skills
Flexible and adaptable to work in a fast changing environment
Telesales Manager Examples
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Telesales Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of telesales manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telesales manager
- Develops and owns the comprehensive execution plans for every major business initiative that impacts the front line
- Has ownership of the requirements on behalf of all customer facing channels for all project activities including
- Is responsible to foster relationships to provide awareness of channel and customer needs with key organizations outside of Digital Sales including but not limited to
- Identify required or proposed changes, assess the impact, recommend appropriate strategies and define the resulting requirements
- Track campaign results (leads received/worked, closing rations, ) and reconcile with marketing reports to ensure accuracy in reporting
- Working with GBU Sales executives, the BDC Manager will seek to understand GBU’s business goals, product strategy, and marketplace positioning in order to maximize impact on sales through inside sales efforts
- Manage the Online & Telesales Yammer page and drive engagement with our frontline agents
- Develop and manage internal communications to help inform, educate, and engage employees
- Work with Online & Telesales leadership team to create and execute an engagement plan to support major initiatives
- Work with Engagement team to produce creative communication collateral to ensure understanding of key corporate priorities and program launches including job aids, tool kits, incentive programs, program launch communications and sales offer communications
Qualifications for telesales manager
- Enjoys and works well as part of a team
- Able to provide accurate reporting and forecasting of sales
- Previous B2B sales experience, preferably in software or information sales
- Cultural understanding of Nordic countries would be an advantage
- Previous experience of Fintech, Insurance or Gaming would be an advantage
- Sales leadership and coaching experience necessary
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Telesales Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a telesales manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telesales manager
- Work with key cross-functional partners to achieve engagement objectives in a timely manner
- Ensure all engagement communications meet the quality and consistency standards for the company
- Plan and implement the distribution of corporate internal organizational communications (product launches, incentive announcements, websites, ..) in conjunction with the greater Online & Telesales team
- Working with GBU sales executives, the BDC Manager will seek to understand GBU’s business goals, product strategy, and marketplace positioning in order to maximize impact on sales
- The Manager will manage a team of BDCs and is responsible for their achievement of annual targets, quarterly goals and KPIs including
- Achieve / exceed quarterly and annual pipeline quota
- Weekly install base touch point (accounts & contacts)
- Weekly pipeline build and hygiene
- Weekly opportunity progression tracking
- New demand generation campaigns every quarter
Qualifications for telesales manager
- Highly self-motivated, organised and be able to manage own time
- Flexible and adaptable to meet the needs of our customers and the business
- Fluency in Arabic languages & experience in selling within the Middle East preferable
- Collaborating with Sales Agencies for internal business planning process
- A minimum of 1 year sales experience in the vacation ownership sales profession, sales management experience preferred
- Set an example for desired behaviors and performance by maintaining monthly sales performance targets
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Telesales Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of telesales manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telesales manager
- Customer Satisfaction (ie
- Maintains current sales data in Oracle CRM, including progress/completion of sales stages
- Lead, motivate and drive the performance of the Telesales Team
- Set sales targets, monitor performance and work with Team Lead to meet monthly targets
- Staffing and recruitment
- Manage and ensure optimal utilisation and results of each campaign
- Analyse, report, review and appraise individual sales performance and team performance
- Build a highly motivated, energized and high performing Telesales Team
- Manage and resolve customers’ issues escalated by Team Lead
- Manage and ensure sales call quality and applications meet the service standards of DBS and sales professionalism
Qualifications for telesales manager
- Complete at least one self-development task assigned by the Director of Sales per quarter
- Participate in regular strategy meetings with sales leadership
- 6 years of experience in telecommunications or online retail
- Excellent verbal and written communication skills, Ability to work independently in a team
- Works collaboratively with both internal and external (including 3rd party vendors) for support, development, resources, to drive chat/site enhancements, SLA’s, and maximizing the online customer experience
- Minimum 8 years experience in sales management or business development management within an IT or High Tech business to business environment
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Telesales Manager Job Description
Job Description Example
Our growing company is looking for a telesales manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telesales manager
- Responsible for supervision and oversight of all aspects of the telesales organization including strategic planning, development, recruiting, hiring, ensuring compliance with policies and procedures, training, analytics and performance management
- Responsible for managing and growing the telesales organization that will drive individual sales productivity and create new revenue streams
- The position is also responsible for supporting the Field Sales Team in meeting their revenue targets
- Recruiting, selecting, training and managing high quality telesales representatives
- Ensuring that the national sales and also service teams are in compliance with laws and regulations for telesales operations
- Performing segmentation analysis to create prioritized customer lists in line with B2B strategy
- Attains stated goals of account and revenue retention of customers on the suite of products by monitoring the day to day activities of telesales representatives and providing feedback where appropriate
- Recruits, hires and trains new account sales representatives (ASRs)
- Leads, coaches and motivates team members in order to meet sales goals
- Monitors performance and addresses behavioral or performance issues as they arise in order to keep team members focused and productive
Qualifications for telesales manager
- Demonstrable ability to manage, coach and develop high performing teams Entrepreneurial spirit
- Experience managing a team with a wide span of control
- Ability to engage with senior management
- Operates well in ambiguous situations
- Proven over-achievement in sales and/or business development targets
- Confident and personable telephone manner
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Telesales Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of telesales manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telesales manager
- Assists Director of Sales with the development and implementation of sales plans and strategies in order to maximize the organization unit’s revenues
- Provides analytics for executive level management as needed, to allow them to make good business decisions that will grow the business based on the information provided
- Provides feedback to Sales Management and Product Management on the viability of products and services and projected results
- Works with Sales Management in the development of scripts and strategies for leveraging products via the telephone
- Handles escalated customer issues and resolves them to customers’ satisfaction and provide feedback to Product Management on issues that can be addressed in the programs
- Creative environment (ping pong tournaments, social happy hours, and business casual attire)
- Participating in recruiting process for future BDR classes
- Refining and critiquing the BDR team’s NetSuite sales pitch
- Serving as an active coach through call shadowing and providing ad hoc feedback sessions
- Preparing BDRs for regular reviews with the NetSuite senior management team
Qualifications for telesales manager
- Pre-Intermediate EnglishSelling MD&D
- 3-5 years of sales experience in the a call center, preferably in the health solutions industry
- 2 years of management experience in a sales environment
- Knowledge of MarketPoint business processes
- 5 -7 years of experience in telesales/call center product management
- Strong analytic/financial skills to drive business case modeling and decision making