Telesales Representative Job Description

Telesales Representative Job Description

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Telesales representative provides feedback to Sales Management and Product Management on the viability of products and services and projected results.

Telesales Representative Duties & Responsibilities

To write an effective telesales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included telesales representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Work directly with prospects and customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
Educates customers on product offerings and services and explains pricing and answers questions from customers building value in the customer relationship
Provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
Understand and interpret customer requirements and use every sales opportunity to promote the full F&P, Primaflow & Connections product range and services
Ensuring you are highly knowledgeable on the company's products to advise customers on same
Reach or exceed assigned sales goals for securing new customers by selling digital and print advertising solutions, with heavy focus on digital services
Provide technical information and pricing as needed to customers to help determine the best products for their application
Participate in all training, including but, not limited to on site classes, off-site classes, and web-based training in order to keep up to date on product technology
Achieve individual territory sales targets
Achieve overall Biblica revenue goals

Telesales Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Telesales Representative

Typically a job would require a certain level of education.

Employers hiring for the telesales representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Computer Science, Marketing, Supervision, Education, Guidance, Communication, MBA, English, Technical

Skills for Telesales Representative

Desired skills for telesales representative include:

Video and data and telephone products and services
Commercial internet
Product Line
Data and television products and services
Voice
Product
Products
Services
CRM tools

Desired experience for telesales representative includes:

Work with ChurchSource reps as needed to ensure all church resource needs are being met
Cultivate ongoing purchasing relationships with church leaders, lay leaders, and individuals
Work closely with Customer Service to ensure seamless communication with and service to customers
Deal with inbound and outbound calls / enquiries
Ad hoc duties where required
Achieve weekly/monthly targets

Telesales Representative Examples

1

Telesales Representative Job Description

Job Description Example
Our innovative and growing company is looking for a telesales representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telesales representative
  • Learns full line of CT services including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients by attending and engaging fully in three to four week services training program for new hires
  • Learns and executes the sales process for CT products and services by staying fully informed of the prescribed sales process
  • Demand generation and creation for the CE GBU Primavera Products
  • Updates and maintains prospect database and opportunity funnel on a daily basis, assuring the managing of the prospect database is accurate and assuring customer orders are fulfilled
  • Cultivate ongoing purchasing relationships with pastors and ministry leaders
  • As an inside sales professional, you will communicate effectively with prospective business customers to successfully qualify and drive leads through the sales pipeline
  • Places a minimum of 50 outbound calls each day of which at least 30 ‘quality’ calls
  • Interface with CS department to ensure that client contact and requests are aligned with each other
  • Receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail and places the orders of what you sell
  • Consistently meets quarterly sales targets
Qualifications for telesales representative
  • Very strong verbal and communication skills
  • Minimum of two (2) years experience in sales, customer service, public speaking or a training role
  • Proven ability to influence, persuades, and educates diverse groups of people at various levels of management
  • Strong experience utilizing the internet, HTML, MS Word, Excel and PowerPoint
  • Either studying for, or have achieved a Bachelor's Degree
  • Must be able to pass a nationwide background screening
2

Telesales Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a telesales representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telesales representative
  • Manages inventory of instant tickets by analyzing individual retailer sales histories monitors overall instant ticket field inventories in order to maximize the products’ sale potential
  • Develop good customer relationships to identify and drive product expansion/up sell opportunities service renewals
  • Inbound and outbound calls for telesales of DTC products
  • Complete centralized administration tasks relating to all assigned customers (tender, pricing approval, ) in collaboration with customer services to provide seamless customer experience
  • Presence to GP courses, represent the company to those courses
  • Primary point of qualification of prospects to produce quality leads for ISV Sales (demand generation)
  • Contact and sell to an existing customer base ensuring that all relevant contacts are regularly contacted, demonstrating the ability to maximise selling time by excellent planning and organisation
  • Maintain the highest level of integrity, customer confidence and satisfaction through regular telephone, email and postal contact
  • Through consistent planning, make the most effective use of time to achieve set targets and objectives
  • Under direction from the Tele-Marketing Manager, carry out specific sales development project work within the department
Qualifications for telesales representative
  • Years’ experience of Telesales in a high volume fast, paced environment
  • Has potential to become a sales rep within 2-3 years
  • Able to complete individual goals work in a team environment
  • Solid business acumen and understanding of IT environments, social selling, and digital marketing
  • Detail oriented and possess superior follow-up skills
  • Proven ability to organize, prioritize work, work independently and meet deadlines
3

Telesales Representative Job Description

Job Description Example
Our company is growing rapidly and is looking for a telesales representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telesales representative
  • Identification of buyers and influencers with appropriate strategies to address their needs
  • Serves as resident expert for vaccine-related issues and opportunities within assigned geography and accounts
  • Meet activity targets and key performance indicators which include outbound calls per day, follow up calls, quotes sent, sales, and connects
  • Handle all customers with courtesy and professionalism
  • Develop and execute a comprehensive telesales plan, including cold-calling prospective customers, following up on in-progress customers, and closing sales
  • Follow processes with accuracy and attention to detail such as collecting data, contracts, and moving them through the appropriate channels
  • Solicit prospective and newly acquired clients for referral businessin order to generate additional sales leads
  • Quickly establish rapport and then maintain good customer relationships with both internal and external customers by engaging in professional business conduct, providing the best solution for each customer and following through with all parties in a timely manner
  • Transition accounts to the Account Management teamafter designated time period in a thorough and professional manner to ensure customer service and satisfaction is not diminished
  • Growing new business by qualifying prospective accounts for specific divisions or sales initiatives and market Steiner respectively
Qualifications for telesales representative
  • Ability to handle multiple projects simultaneously and flexibility in changing priorities
  • Ability to analyze and interpret facts and make sound decisions based upon this knowledge
  • Fluency in English Mandarin is essential
  • General business knowledge and an awareness of how external factors (Political, Legal, Economic and Technological, Social) will affect our clients our FX business
  • Must be fluent in the language for the region(s) and/or country(s) to be represented
  • Fluent in English, capable to verbally communicate with customers and management
4

Telesales Representative Job Description

Job Description Example
Our innovative and growing company is looking for a telesales representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telesales representative
  • Suggest new products and technologies to customers (utilizing sales techniques)
  • Remain knowledgeable of promotional programs, competitive products, and merchandising marketing practices
  • Attend vendor product training sessions
  • Up to date knowledge of competitor pricing for products
  • Use a CRM database, such as Tour de Force to track data, manage, and analyze customer accounts
  • Communicate with customers regarding requirements
  • Manage open customer orders
  • Inform customers of specialty items such as non-stock items for direct shipment
  • Negotiate pricing with vendors to fulfill customer needs and to improve gross profit for Steiner along with SPA contracts
  • Enter bids into the Steiner Eclipse system
Qualifications for telesales representative
  • Ability to effectively work independently with others to resolve problems
  • Interface with other departments through written and verbal communications to handle customer situations
  • Manage all areas of the order and installation process to ensure order is completed by the delivery date, overcoming gating issues throughout the process
  • Years in a commission based environment
  • Specific job assignments may require day, evening, weekend or holiday tours
  • Experience in selling SaaS based online video platforms
5

Telesales Representative Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of telesales representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telesales representative
  • Manage Returned Products and Withdrawal of Products
  • Follow ISO procedures regarding section 300 Sales Order Entry and Contract Review
  • Promote and discuss all Company events with customers
  • Ability to utilize Microsoft Office software, such as Word and Excel to obtain any pertinent information regarding customer request
  • Ability to utilize the internet to obtain any pertinent information regarding customer request
  • Work politely and professionally with all Steiner divisions, teams and branches
  • Travel to customer site may be needed to ensure maximum sale is achieved
  • Qualifying and producing quality leads for the Account Executives
  • Improves CT market share within the territory by identifying organizations within assigned territory and unit thresholds using competitors as registered agents
  • Achieving a high level of collaboration with Marketing and in-country Sales teams by developing and delivering against the joint strategy with the field representatives
Qualifications for telesales representative
  • Excellent planning skills and good judgment
  • Must be able to travel locally to customers
  • Customer Service / Telecommunication Sales Experience
  • 8 years of related experience with a secondary education in Marketing or a related field
  • Strong analytical, sales channel and marketing skills
  • Integrate with both inside sales representatives and field sales account managers to develop go-to-market and account strategies

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