Lounge Server Resume Samples
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Lounge Server Resume Samples
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LC
L Cremin
Leila
Cremin
378 Schaden Roads
Dallas
TX
+1 (555) 327 2620
378 Schaden Roads
Dallas
TX
Phone
p
+1 (555) 327 2620
Experience
Experience
New York, NY
Lounge Server
New York, NY
Kohler LLC
New York, NY
Lounge Server
- Checks with Manager for assigned dining room station, opening side work, and closing side work duties
- Completes assigned side work and performs other duties as instructed by the Manager
- Complete assigned side work and perform other duties as instructed by the Manager
- Perform opening and closing side work according to standards to ensure guests are served promptly and efficiently
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assists with the training of new employees as requested. Maintains all assigned wardrobe/costumes in accordance with established standards
- Execute all side work including opening and closing duties
Los Angeles, CA
Lobby Lounge Server
Los Angeles, CA
Ortiz-Armstrong
Los Angeles, CA
Lobby Lounge Server
- Completion of side work as assigned by Manager
- Be Health & Safety conscious and actively involved in maintaining a safe work environment
- Always works with and supports other servers
- Complete all closing reports as assigned and leave duty after reporting to Manager/Supervisor
- Assist other Servers to give the best possible service as specified in Hotel Dining Standards of Service Manual
- Assist guests with hotel requests and concerns in an informative and helpful way
- Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
present
Detroit, MI
Seasonal Lounge Server
Detroit, MI
Kassulke-Wiegand
present
Detroit, MI
Seasonal Lounge Server
present
- Perform all side work duties according to the schedule
- Performs all other job related duties as requested
- Work varied shifts, including weekends and holidays
- Complete opening/closing checklist according to standards
- Follow all cash handling policies, and prepare closing report for night audit
- Communicate orders into system through Bartender ensuring transmission is verified
- Greet guests and take their beverage orders
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Johnson & Wales University
Bachelor’s Degree
Skills
Skills
- Demonstrates the desire and ability to provide high quality service to both internal and external customers
- Carry service tray in order to deliver and serve food and beverages to table
- Diplomatically handle guest complaints – always be polite and maintain a professional manner
- Excellent Training and Development opportunities
- Greet guests immediately as they arrive at their tables
- Ability to transport and maneuver food and beverage trays up to 25 pounds through crowded areas
- Able to communicate (read/write/speak) in English
- Work with bartenders in order to process drinks orders
- Free Parking
- Familiar with Info genesis
7 Lounge Server resume templates
Read our complete resume writing guides
1
Lounge Server Resume Examples & Samples
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Communicate orders into system through Bartender, ensuring transmission is verified
- Ability to maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
- Ability to maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Working knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Have interpersonal skills to deal effectively with all business contacts
2
Emerald Lounge Server Resume Examples & Samples
- Deliver and present food items to guest tables
- Process guest checks in a timely and efficient manner
- Bus and re-set tables
- Perform opening, cleaning and closing duties
- Report any irregularities or comments from guests
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Minimum of 1 year a-la-carte Food & Beverage serving experience required
- Good knowledge of wine, cocktails and beer
- Pro Serve certification required
- Micros POS experience an asset
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
3
Lobby Lounge Server Resume Examples & Samples
- At least one year previous service experience required
- Luxury hotel or fine dining establishment an asset
- Flexible schedule required, days off and shifts varied
4
Terrace Lounge Server Resume Examples & Samples
- Assist guests regarding menu items in an informative and helpful way
- Assist guests regarding all beverage menu items in an informative and helpful way
- Other duties as assigned
- Excellent knowledge of all beverage products
- Previous point of sale system experience an asset
5
Lounge Server Resume Examples & Samples
- Learn and focus on the Sequence of Service and restaurant standards
- Full knowledge of all food and beverage offerings
- Review any changes to menu and/or specials
- Greet and seats guests when needed
- Bus tables as necessary
- Independent cashier
- Prepare and/or delivers guest’s beverage order
- Promptly deliver guest’s food and beverage order ensuring quality and accuracy
- Attend to guest during their entire experience
- Maintain cleanliness and organization of restaurant and lounge area
- Complete all required side work
- May be required to be responsible to work with cash and turn in balanced
- Follow all safety policies and procedures
- Maintain appearance standards as outlined in the employee handbook
- Provide information and explain all marketing promotions
- Provide courteous service and be cordial to all team members and guests
- Effectively communicate orally and in writing
- Comply with hotel standards and regulations to encourage safe and efficient hotel operations
- Must be able to show initiative, including anticipating guest and operational needs
- Must be able to multi task and prioritize departmental functions to meet deadlines
- Must be able to cross-train in other areas of the hotel
- Attend all required hotel meetings and trainings
- Employee must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Process guests checks, collect cash, process credit cards and room charges to standards
- Perform opening and closing side work according to standards to ensure guests are served promptly and efficiently
- Welcome guests, take their orders, relay to bartender and kitchen, process order, deliver order to guest and receive payment for order
- Have knowledge of which garnishes accompany each drink and food dish
- Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner
- Ensure the lounge/restaurant areas are kept clean and tidy
- Be familiar with the computer/P.O.S system
- Carry out cashiering functions by closing checks via credit card and room charge
- Follow all state liquor laws
- Assist in maintaining cost controls
- Follow prescribed procedures in serving alcohol with care to avoid problems with intoxicated guests, and when necessary, report to management
- Complete requisitions to maintain par levels as needed
- Stock and clean china, silver, and glassware
- Follow all cash handling policies, and prepare closing report for night audit
- Prepare all garnishes
- Assist in cleaning of tables and all restaurant/lounge area as needed
- Ensure overall guest satisfaction
6
Ascent Lounge Server Resume Examples & Samples
- Candidates must have excellent personal presentation and interpersonal skills. Offer guests of the Ascent Lounge an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. The ability to perform this position to Four Seasons Standards and learn the Sequence of Service is required
- Applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays
- Utilize the resort's computer system ringing up sales, printing checks, closing checks and completing closing readings
- Food and beverage knowledge
- Be recognized for excellence
7
Lounge Server Resume Examples & Samples
- Enthusiastically welcome our guests into the restaurant
- Share your knowledge and recommendations of the food & beverage menus to our guests
- Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty
- Create memorable experiences with your welcoming personality by genuinely relating to guests and associates
- Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests
- Multi-task with an impeccable eye for detail to ensure accuracy and efficiency
- Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred
- Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques preferred
8
Lounge Server Resume Examples & Samples
- Remain familiar with all Hotel services, features and local attractions as well as activities to respond to guest inquiries accurately
- Complete opening side duties fold and stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- At least 6 months of experience as a Cocktail and/or Food Server in a similar environment
- Ability to have a highly motivated and energetic personality
- Working knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Working knowledge of the particular characteristics and description of every wine and champagne by the glass and major wines on the wine list
9
Remedy Lounge Server Resume Examples & Samples
- The Lounge Server is responsible for ensuring that all guests are served in accordance with the high standards outlined by the Company
- High School Diploma/GED/TASC preferred
- Ability to remain on feet for entire length of shift(up to 6 hours)
10
Fountain Lounge Server Resume Examples & Samples
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
11
Lounge Server Resume Examples & Samples
- At least 6 months of previous experience as a Cocktail and/or Food Server in a similar environment
- Have basic beverage serving knowledge
- Pleasing personality and ability to communicate with customers
12
Lounge Server Resume Examples & Samples
- Engage, entertain and inspire all who visit the property by making a focused commitment to our guests and ensure they receive our Five Diamond Resort standard of service
- Greet guests in a timely manner and request primary beverage order
- Initiate conversation with guests inquiring about their satisfaction with the restaurant
- Greet guests, present menus, answer questions and make suggestions regarding food and beverages
- Actively take orders, give enticing suggestions, conduct full and complete food/wine/beverage service, and monitor guests’ dining experience
- Maintain detailed knowledge of menu items, as well as wine lists, including ingredients, preparation, and sourcing
- Exhibit proper knowledge, selling techniques and service delivery of all menu items, alcoholic and nonalcoholic beverages
- Consistently follow sequence of service utilizing all proper procedures standardized by room management
- Itemize bills correctly and efficiently secure payment
- Expedite drink orders for each party quickly and accurately
- Serve refills upon request as well as follow up for additional beverage requirements
- Keep tables neat and orderly by removing dishware no longer in use
- Assist in the bussing and resetting of tables for next seating
- Transport dishes and glassware from tables to kitchen and bar as needed
- Adhere to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
- Anticipate guest needs, when possible, and provide extra items, drinks, and condiments to the table
- Work as a team, assisting all guests’ and employees’ needs and inquiries
- Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
- Attend and actively participate in daily team updates and scheduled training sessions and retain knowledge covered therein
- At least 1 year of previous experience working in a similar resort setting
- At least 1 year of previous Food and Beverage experience in a fast-paced environment with cocktail and food service experience
13
Lounge Server Resume Examples & Samples
- We are looking for an individual who poses an affinity for guest service!
- This position requires an applicant with a high level of wine knowledge. Candidates must have excellent personal presentation and interpersonal skills
- Candidates are required to perform additional side work, greet and seat guests in the absence of the hostess, take reservations and have the ability to use the Micros Operating System
- The Server position requires the ability to lift, push, pull and carry up to 60lbs
- The ideal candidate will have an outgoing personality and a can-do approach to any request!
- Serving experience in an upscale restaurant required
14
Lounge Server Resume Examples & Samples
- Expert knowledge of all cocktail recipes and proper glassware and garnishes
- Expert knowledge of beer, spirits, wine, food, menu and prices to effectively up-sell and direct guests
- Knowledge of European bottle service, formal wine and champagne service
- Maintain current knowledge of culture, amenities, and services, events, points of interest, information and services in the area
- Anticipate the guests' needs and respond appropriately with a sense of urgency
- Communicate positively with managers, coworkers and guests in order to fulfill and address any issues or needs requested by guests or other employees
- Ensure all customers have proper I.D. and are over 21 years of age
- Follow alcohol awareness procedures for preventing intoxication and deal with intoxicated guests; has a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages (as dictated by the Beverage Department)
- Complete assigned side work and perform other duties as instructed by the Manager
- Maintain a clean work environment and adhere to all SNHD, health and safety standards, policies and procedures
- Offer food and beverage suggestions to guests
- Set up and breakdown private parties, including both food and beverage service
- Follow proper department procedures for handling comps, room charges, credit cards, officer's checks and coupons
- Assume responsibility for guest checks, cash register procedures, and completion of daily sales reconciliation report
- Polish glassware, stock Lounge Server supplies to par levels, etc
- Interact and entertain guests in a cordial and gracious manner, thereby creating a memorable experience and build guest loyalty
- Serve as goodwill ambassador, using finesse and good judgment
- Maintain quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests' table and coordinating service requests
- Maintain a constant awareness of safety and accident prevention and immediately notify the Supervisor if an accident does occur
- Inform the Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved
- Assist with the training of new employees as requested
- Maintain all assigned wardrobe/costumes in accordance with established standards
- Strong interpersonal skills in working with high-profile clients and problem solving abilities
- Highly responsible and reliable
- At least 2 years of previous experience in lounge service or a similar capacity
- Working knowledge of beers, wines, spirits, champagnes and mixed cocktails (including high-end specialty cocktails)
15
Lounge Server Resume Examples & Samples
- Engage, entertain and inspire all who visit the Property by making a focused commitment to our guests and ensure they receive our Five Diamond Resort standard of service
- Initiate conversation with guests, inquiring about their satisfaction with the restaurant
- Maintain detailed knowledge of menu items, as well as wine lists, including: ingredients, preparation and sourcing
- Exhibit proper knowledge, selling techniques and service delivery of all menu items, alcoholic and non-alcoholic beverages
- Consistently follow sequence of service, utilizing all proper procedures standardized by room management
- Anticipate guests' needs, when possible, and provide extra items, drinks, and condiments to the table
- Work as a team in order to assist with all guests’ and employees’ needs and inquiries
- Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and/or other employees
16
Lobby Lounge Server Resume Examples & Samples
- Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
- Serve, refresh, clear and re-set tables in a timely manner, while adhering to Fairmont Hotels and Resorts standards
- Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations
- Maintain work section in an orderly and timely manner (clearing tables, refreshing beverages, removing food items)
- Complete side duties in timely manner (side stations properly stocked)
- Take proper measures to ensure guests bills are presented and posted in a timely manner (whether by cash, credit card or room charge) and that group bills are properly coded and identified (in accordance to Fairmont Hotels & Resort Standards)
- Assist colleagues in daily tasks as required
- Bring any concerns to the attention of the Manager On Duty (related to internal or external guests, food or service quality, operation of the room, physical surroundings or plant)
- Actively participate and promote the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations
- Be Health & Safety conscious and actively involved in maintaining a safe work environment
- Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials and applying 5 Diamond Service Standards at all times
- BC Food Safe Certificate and Serving It Right Certificate are required
- Must have minimum 2 years’ serving experience in high volume/turnover casual full service restaurant
- Must have experience with Point of Sales systems (i.e. Squirrel, Remanco, Micros)
- Must have thorough working knowledge of wines, scotches, ports and liqueurs
- Must be professional, personable and well-presented
- Must be a team player committed to service excellence
- Must have exceptional organizational skills and be detail oriented
- Must have excellent communication and interpersonal skills
- Previous food & beverage experience in a 4 – diamond hotel would be an asset
- Previous bartending experience is beneficial
- A Degree or Diploma in Hotel/Hospitality or Tourism an asset
17
Lounge Server Resume Examples & Samples
- At least 2 years of previous Dining Room Lounge experience
- Ability to work as part of a team in a high-volume environment
- Ability to multi-task and adapt to change
- Working knowledge of wine and beverage service
- Have interpersonal skills to effectively communicate with all business contacts
18
Lounge Server Resume Examples & Samples
- This person represents the service staff to our customers by greeting guests at their table
- The Lounge Server is responsible for food and drink orders with the support of the Sommeliers and Gourmet Food Servers
- Responsible entering in orders in the POS system when necessary and closing checks with the assistance of the Bartenders
- Responsible for a specific station and should be present on the floor ensuring service runs smoothly while still supporting other team members in other stations when possible and necessary
- Provide prompt, friendly, and courteous food and beverage service to guests
- Follow uniform and appearance standards
- Maintain a working knowledge of casino events and promotions
- Perform all duties as deemed necessary for the success of the room and department
- Engage, Entertain, and Inspire all who visit The Monte Carlo
- At least 2 years of experience in a cocktail/lounge server position
- Extensive knowledge of tableside service, food, wine, beer, and liquor
19
Lobby Lounge Server Resume Examples & Samples
- Displays a congenial appearance
- Attend daily pre-shift
- Clear, clean, reset and maintain Lobby tables during shift
- Assist other Servers to give the best possible service as specified in Hotel Dining Standards of Service Manual
- Understands the processes of delivery and removal of all product and equipment
- Handle all guest checks according to Hotel policy
- Always works with and supports other servers
- Maintains pars and equipment as needed to successfully accomplish all restaurant service tasks
- Completion of side work as assigned by Manager
- Assist guests in a friendly, professional manner
- Other job related duties as assigned
- Table set-up and break down
- Greet all guests and seat them accordingly
- Menu knowledge
- Afternoon tea service – 3 courses
- Loose tea knowledge desirable
- Responsible for Tea service from Fridays through Sundays. Shifts start at noon
- Job requires preferring to work with others rather than alone, and being personally connected with others on the job
- Understand and comply with all company and departmental rules and regulations, policies and procedures
- Prior serving experience minimum 2 years
- Food Handlers Card required
- Knowledge of Restaurant operations, services, and facilities
- Knowledge of Forbes Service Standards is a plus
- Sommelier certification is a plus
- TIPS Training or equivalent Responsible Alcohol Service Training is a plus
- Must have superior guest service abilities as well as complete understanding of California serving guidelines
- Ability to solve problems and make rational decisions
- Requires cash handling and making change accurately
- Requires regular, predictable attendance
- Most work tasks are performed indoors. Temperature generally is moderate and controlled by Restaurant environmental systems
- Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task
- Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis
- Must be able to lift up to 30 lbs. on a regular and continuing basis
20
Lounge Server Resume Examples & Samples
- At least 1 year of food server experience
- At least 1 year of cocktail service experience
- Interpersonal skills to deal effectively with all business contacts
21
Lobby Lounge Server Resume Examples & Samples
- Have full knowledge of all menu items like garnishes, contents and preparation methods
- Assist guests with hotel requests and concerns in an informative and helpful way
- Follow policies, procedures and service standards
- Previous experience is an asset
22
Concierge Lounge Server Resume Examples & Samples
- Provide warm, engaging, and intuitive service to all Club Lounge guests in line with hotel service standards. Proactively anticipate guest’s needs and act accordingly
- Immediately meet and greet guests as they arrive. Assist guests with their food and beverage needs while in the club lounge
- Provide information to guests about
- 1-2 years previous F&B experience in a luxury hotel environment
23
Lounge Server Resume Examples & Samples
- Relay orders to the bartender and kitchen
- Handle cash and remittance; collects payment from customers
- Carrying out other duties and responsibilities that may be requested by your teammates or manager
- Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have
- Other duties as assignedAll other duties as assigned
- Previous Point of Sale (POS) experience an asset
- Ability to work well as part of a team
- Ability to focus attention on and anticipate guest needs
- Ability to remain calm and courteous at all times
24
Seasonal Lounge Server Resume Examples & Samples
- Greet guests and take their beverage orders
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available on the casino floor
- Communicate orders into system through Bartender ensuring transmission is verified
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
25
Lounge Server Resume Examples & Samples
- Engage, entertain and inspire all who visit the property by making a focused commitment to our ensure our guests receive our Five Diamond Resort standard of service
- Greets guests in a timely manner and requests primary beverage order. Initiates conversation with guests inquiring about their satisfaction with the restaurant
- Greets guests, presents menus, answers questions and makes suggestions regarding food and beverages
- Actively takes orders, gives enticing suggestions, conducts full and complete food/wine/beverage service, and monitors guests’ dining experience
- Maintains detailed knowledge of menu items, as well as wine lists, including ingredients, preparation, and sourcing
- Consistently follows sequence of service utilizing all proper procedures standardized by the room management
- Expedites drink orders for each party quickly and accurately. Serves refills upon request as well as follow up for additional beverage requirements
- Keeps tables neat and orderly by removing dishware no longer in use. Assists in bussing of tables, and resetting table for next seating. Transports dishes and glassware from tables to kitchen and bar as needed
- Adheres to all responsible alcohol serving requirements as dictated by the state; request identification from guest ordering alcohol when legal age is questionable
- Anticipates guest needs, when possible, and provides extra items, drinks, and condiments to the table
- Attends and actively participates in daily team updates and scheduled training sessions and retains knowledge covered therein
- At least 1 year of previous food and beverage experience in a high-pace environment with cocktail serving experience
- Basic math skill
26
Lounge Server Resume Examples & Samples
- Greets and bids farewell to guests in a positive, friendly and timely manner anticipating guest needs
- Uses the guest name during interactions when appropriate making them feel welcomed
- Maintains complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the casino floor
- Maintains complete knowledge of designated glassware and garnishes for each drink
- Maintains knowledge of, and complies, with all departmental policies, service procedures, and standards
- Maintains knowledge of characteristics and description of every wine/champagne by glass and wine list
- Maintains complete knowledge of, and strictly abides by, state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Communicates with other lounge servers, bartenders, and managers regarding guest requests
- Works as a team to ensure a positive guest experience
- Keeps tables and work areas neat and orderly by removing glassware and/or items no longer in use
- Exhibits proper knowledge, selling techniques, and service delivery of both non-alcohol and alcohol beverages
- Exhibits proper bottle service techniques, including opening and decanting of wine
- Exhibits upsell techniques to provide premium brands and offerings to guests
- Resolves guest complaints ensuring guest satisfaction
- Completes opening side duties: folds/stacks cocktail napkins, stocks swizzle sticks, straws, matches, lines cocktail trays, stocks glassware, restocks supply cabinets, inspects cleanliness and condition of assigned station and service areas; Rectifies any deficiencies
- Completes closing side duties: properly stores all reusable goods, removes all items from tables, places clean items in designated areas, wipes all surfaces clean, restocks supply cabinets and secure all storage areas
- Communicates orders into system through Bartender, ensuring transmission is verified
- Maintains and strictly abides by State sanitation/Health regulations and Hotel requirements
- At least 1 year of experience working as a Cocktail/Food Server in a high-volume establishment
- Working knowledge of, and strictly abides by, state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving
27
Ty Lounge Server Resume Examples & Samples
- At least two years of serving experience in a fast paced restaurant or bar/lounge
- Intermediate to advance wine, craft beer and cocktail knowledge required
- Ability to carry and balance a tray
- Ability to accurately process cash and credit card transactions
28
Lounge Server Resume Examples & Samples
- Process credit card and room charges
- Keep lounge area clean and free from debris at all times
- Perform all side work duties according to the schedule
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
29
Lounge Server Resume Examples & Samples
- To provide knowledgeable, personalized, and safe food and beverage experiences to our guests
- To accept responsibility for proper guest billing, and to take necessary action in correcting any mistakes
- To follow all proper opening and closing procedures and reports, and to complete all duties necessary to open and to conclude a shift
- To ensure equipment and tools are maintained at a high standard
- To have a complete understanding and adhere to company policies related to gratuities, as well as fire, hygiene and safety policies
- To have a complete understanding of the hotel’s employee handbook and adhere to the regulations within
- To work efficiently, responsibly, and maturely as a team with all colleagues throughout the hotel
- To carry out any other reasonable duties assigned
- Fine dining serving experience
- Intermediate knowledge of wine and beverages
- Minimum 5 years experience as a server in a modern upscale dining room
- Must have a drive to provide the best possible experience for guests
- Must be able to work under stress while remaining calm and positive
- Must have a desire to learn about food and beverage
- Must be well spoken and have the ability to describe the menu in a professional matter
- Must be able to make responsible, independent decisions
- Must have extensive wine knowledge and a passion for it
- Knowledge of different meat cuts, wines and bartending an asset
30
Lounge Server Resume Examples & Samples
- Greet and welcome guests and respond to requests in a friendly and courteous manner
- Serve the food and/or beverage in the order and to the expectation to ensure consistency
- Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
31
Lobby Lounge Server Resume Examples & Samples
- Knowledgeable of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant
- Knowledgeable of all liquor brands, beers and non-alcoholic selections available in restaurant
- Knowledgeable of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Knowledgeable of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
- Knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Maintain complete knowledge of Micros and manual systems
- Complete opening duties as assigned
- Serve guests, taking and serving food and beverage orders
- Up sell menu items and ensure that all items served are accurate
- Able to describe menu items in detail when necessary
- Provide additional information to guests as required
- Ensure that the table is completely set before each course is served
- Check and replenish beverages
- Anticipate guest’s needs, respond promptly and acknowledge guests even when busy with a SMILE
- Maintain positive guest relations and engage at all times
- Ensure correct silverware is placed for each course in a timely manner
- Direct guest to restrooms an outlined with Fairmont Sanur Beach Bali standards if and when requested
- Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
- Verify the check before presenting to the guest
- Ensure adequate quantity of folded napkins for daily operation
- Ensure all condiments are prepared and served at the appropriate temperature
- Polish flatware, chinaware, glassware, and hollowware
- Prepare and deliver amenities to butler station
- Ensure the outlet storage area is organized
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
- Adhere to all payment, cash handling and credit policies/procedures
- Collect and report tips at the end of the assigned shift
- Complete closing side duties
- Complete all closing reports as assigned and leave duty after reporting to Manager/Supervisor
- Attend all daily briefings, meetings and training as required
- Take inventory of chinaware, glassware and flatware
- Check side station to ensure that it is prepared for each shift
- Minimum 2 years’ experience as a Server in a luxury hotel environment
- Ability to provide legible communication
- An eye for detail and the ability to multi task
- Basic knowledge of food and beverage items
- Able to work flexible hours
- Able to carry more than 25kgs
- Ability to understand guest’s service needs
- Ability to access and input information into Micros system
- Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
- Ability to focus attention to detail
32
Lounge Server Resume Examples & Samples
- Have full knowledge of all beverage lists and promotions
- Deliver food and beverage in a timely and accurate manner
- Previous Food & Beverage service experience required
- Previous Point of Sale System experience preferred
33
Lounge Server Resume Examples & Samples
- Provides friendly, knowledgeable and courteous service of spirits and beverages in accordance to departmental policies and procedures
- Ensures cleanliness of work area, and maintains assigned station throughout shift
- Serves food when applicable
- Maneuvers/transports food and drink trays through crowded area and knowledge of standard beverage bottle service and wine etiquette
- Must have a minimum of six (6) months of previous bar, lounge or nightclub experience
- Able to communicate (read/write/speak) in English
- Ability to transport and maneuver food and beverage trays up to 25 pounds through crowded areas
- Must have the ability to tolerate extreme temperature conditions, illumination, and frequent air quality changes
- Must be able to obtain a Southern Nevada Health District Card and an Alcohol Awareness Card
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AM Lounge Server Resume Examples & Samples
- Presents menu and specials, answers questions, and makes suggestions regarding drinks, appetizers and service
- Serving food and beverage items to guests
- Stocking of stations
- Maintain cleanliness of the lobby lounge; clears tables at conclusion of dining experience
- Following established service guidelines and practices; continually demonstrate the Service Promises with every interaction with guest and colleagues
- Follow all safety and sanitation policies when handling food and beverage
- Ability to work well under pressure in fast paced environment
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Opus Lounge Server Resume Examples & Samples
- Commitment to supportive teamwork and open communication
- Responsibility for ongoing enhancement of their skills and performance
- Recognition of personal accountability for their own actions and the outcomes of those actions
- Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
- Intermediate English ability
- Mandarin speaking is a must and work authorization in China is required
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Lounge Server Resume Examples & Samples
- Must have a minimum of one (1) year of previous cocktail experience in a casino or high volume venue
- Must have a Southern Nevada Health District Card and an Alcohol Awareness Card
- Must be able to tolerate extreme weather conditions
- Familiar with Info genesis
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Lounge Server Resume Examples & Samples
- The Lounge Server is responsible for drink orders with the occasional food delivery
- Provide prompt, friendly, and courteous beverage and food service to guests
- Execute all side work including opening and closing duties
- Engage, Entertain, and Inspire all who visit the property by making a focused commitment to S.H.O.W
- At least 2 years of experience in a hospitality position
- Ability to respond properly to questions concerning style of cuisine and the food and beverage menu items
- Ability to balance and carry a cocktail tray loaded with glassware
- Working knowledge of tableside service, wine, beer, liquor and food
- Ability to use POS Systems including Infogenesis and Micros
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Seasonal Lounge Server Resume Examples & Samples
- Complete opening/closing checklist according to standards
- Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order
- Have knowledge of which garnishes go in each drink
- Clear and clean tables when guests leave, return glasses to be washed
- Full knowledge of state liquor laws
- Be familiar with the computer system
- Help the bartender prepare drinks when needed
- Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown
- Must be of legal age to serve alcoholic beverages, according to local state laws
- Flexible and long hours sometimes required
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Emerald Lounge Server Resume Examples & Samples
- Follow departmental policies, procedures and service standards
- Project a pleasant and positive professional image to guests at all times
- Sell and up-sell menu and beverage items in a positive, professional manner
- 1 year a-la-carte serving experience required
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Seasonal Ty Lounge Server Resume Examples & Samples
- Advanced cocktail knowledge required; intermediate wine knowledge
- Ability to work PM shifts (24-30 hours per week) and late hours required
- Seasonal position will start approximately end of April 2017 and end approximately end of September 2017. Must have open availability throughout the Summer season. **
- Excellent wages offered
- Complimentary uniform dry cleaning
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Executive Lounge Server Resume Examples & Samples
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Walk the lounge carefully in order to clear dirty dishes and glasses from the tables; carry dirty dishes and glasses them to the kitchen to be rinsed and placed in the dishwasher. Operate the dishwasher, remove and dry clean service ware and put them in their proper place
- Sweep, mop, clean and maintain the Executive Floor kitchen, bar area, lounge and bathroom throughout the shift. Maintain the cleanliness of the lounge at all times
- Polish and dust furniture in the Executive Lounge on a daily basis
- Maintain established linen, equipment and service ware par levels in the kitchen and lounge
- Set up food & beverage for transport into the Lounge area
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Lounge Server Resume Examples & Samples
- Record accurate Food and Beverage orders and input into SMS Touch POS Systems
- Complete all bussing attendant duties when required
- Provide guests with check in a timely manner
- Must be able to develop strong cashier skills - handling cash, traveler’s checks and credit cards in a safe and accurate manner
- Must be proficient in counting money, providing guests with change whenever needed. Able to count and balance working bank
- Ensure a clean and pleasant atmosphere at all times. Maintain cleanliness and product standards and ensure all trash is correctly disposed of
- May be required to work at banquets and special functions – serving and keeping food & beverage areas stocked
- Must be flexible and willing to work a varied schedule
- Must have a valid TIPs card
- Must have Alcohol Awareness Card and Food Handler's Card
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Lounge Server Resume Examples & Samples
- At least 6 months experience as a Cocktail and/or Food Server in a similar environment
- Has ability to take initiative and exhibit flexibility
- Work varied shifts including weekends and holidays
44
Tea Lounge Server Resume Examples & Samples
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade)
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards
- Consistently upsell food, beverage and promotional items to guests
- Receive and deliver food and beverage orders and collect payment
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Maintain a friendly and warm demeanor at all times
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Lounge Server Resume Examples & Samples
- Demonstrate SHOW Basics for Guest Satisfaction
- Has complete knowledge of products and specifications
- The Lounge Server is responsible for food and drink orders with the support of the Bartenders and Food Servers
- Provides VIP priority service to guests who are MLIFE Rewards Card members
- Greets guest's promptly with a smile, making eye contact and using their name whenever possible
- Describes menu as needed including menus, specialty cocktails and bottle service menus
- Delivers drinks in a timely fashion using a server tray for every drink or cocktail
- Oversee Lounge Section maintenance, coordinates service at the tables, chairs and or seats
- Continues to monitor the guest for satisfaction throughout the shift
- Operates as a member of a team, helping others and requesting help as needed
- Assists in making sure the station is stocked and ready for service
- Makes sure that the guest’s check is completed properly and presented promptly with a “thank you”. Please make sure to use the guest’s name at all times. Ensures that change or charge slip is returned to the guest in a timely manner
- Performs assigned side work
- Communicates the needs of the guests to the bartender and management. Informs management of guest’s reactions and comments. Assists management as needed to ensure smooth operation and quality service
- Knows how to operate point of sale register correctly. Responsible for accurately accounting for every drink poured
- Responsible service of alcoholic beverages only to guests over 21 years of age
- Helps promote safe and clean environment for co-workers and guests
- Further duties not currently listed in this outline may be added at the manager’s discretion
- Performs other restaurant side duties as requested by management
- Follows and executes the MGM Resorts, Primrose and PARK MGM service standards as outlined in training
- Successful completion of Restaurant Training Program and testing is required
- At least 2 years in a cocktail/lounge server experience
- Interpersonal skills to effectively communicate with all business contacts and team members
- Maintain a professional, neat and well-groomed appearance, adhering to Mirage standards
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Lounge Server Resume Examples & Samples
- Discounted RTD Ecopass
- Medical, Dental and Vision insurance
- 401k retirement plan
- Company provided Life Insurance
- Training
- Opportunities for career growth
- Discounted employee meals
- Discounted hotel rooms
- Anniversary Pay
- Holiday Pay
- Assist and approach all guests in a sincere, courteous and service-oriented manner, and whenever possible, goes the extra mile to ensure total guest satisfaction
- Perform cashier duties following both Stonebridge Companies and the Franchise standards, while ensuring quality service and guest satisfaction
- Thoroughly and correctly set up the server station and ensure supplies are property stocked
- Keep station clean, set up and take down station tables appropriately. Completes necessary side-work as per schedule
- Knowledgeable about all menu items and beverages served, their garnish, contents and preparation methods. Can answer guest’s questions regarding such with confidence and accuracy
- Utilize suggestive selling techniques to increase check averages
- Must complete and maintain up-to-date alcohol serving class, such as TIPS or other state approved classes
- Adhere to all local and national liquor laws
- Check guest order prior to serving to ensure that appearance, temperature and portions are correct
- Take order accurately and follow proper cashiering functions by completing/closing guest checks and submitting information into POS system
- Follow prescribed procedures in serving liquor
- Attend meetings/training as required by management
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
- Responds to requests for service and assistance
- Demonstrates the desire and ability to provide high quality service to both internal and external customers
- Takes responsibility for own actions
- Performs work with little or no supervision; works independently
- Can be relied upon regarding task completion and follow up
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to interpret and perform basic math functions
- Ability to interpret and perform basic computer and POS system functions
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Sidecut Lounge Server Resume Examples & Samples
- Previous experience in hotel is desired but not essential
- Previous experience in a related position is desired but not essential
- Good knowledge in English (written, spoken and reading)
- Describe the selection of beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods
- Maintain food & menu knowledge for items offered in the lounge
- Communicate guest orders including any special needs or requests to the bartender using the hotel’s point-of-sales system
- Check completed orders with the guest’s original order; transport items to the guest table in a timely manner
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items
- Breakdown, clean and set-up of tables and drink stations
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Carry trays of food
- Assist with bar inventory
- Stocking paper and bar supplies
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Lounge Server Resume Examples & Samples
- Must have flexible availability: mornings, evenings, weekends, and holidays
- Must have intermediate wine knowledge
- Must have ProServe certification
49
Lobby Lounge Server Resume Examples & Samples
- Check station assigned, prior to opening, for cleanliness on tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware
- Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc
- Do all necessary opening and closing side work, as per side work schedule
- Be aware of daily specials, soups, drinks and “86” items
- Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the use records
- Be able to handle station assigned to you. Remain on your station, unless serving a guest
- Be able to operate the point of sale equipment. No voids without supervisor’s written approval
- Follow procedures to take guest’s order; write legibly on check, order and pick up food as applicable
- Be sure the tables are properly bussed throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty
- When the guest leaves the dining room, bus all tables with attention to the following areas
- Table top dry and non-sticky. (If tablecloth, a clean cloth replaced on the table.)
- Candles burning during required hours
- Sanitation of floor area, cushions and table top. Wipe areas thoroughly. Pick up litter
- Ashtrays clear and clean, after each table service, for smoking tables
- Table accompaniments reset according to dining room procedure
- Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry side towel for wiping chairs
- Full tray must not exceed height of 10 oz. glass
- Glassware will not be stacked in glassware
- All silverware will be placed on tray, not on dishes or on one side dish
- All condiments are returned to their proper place in sidestands ot in the aisle
- All soiled ashtrays will be replaced with clean ashtrays and taken to utility. Never empty ashtray at table
- Tray must be well balanced
- Always back through doors. Do not kick
- Always stop when someone crosses your path. Be alert to everyone in your path
- Special attention should be made to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation
- Servers are never allowed to add tip to check without permission from management or the guest
- Requests for days off must be made in writing, no less than three (3) days prior to posting day of new schedule. This carries no guarantee
- Chewing gum is not permitted while on duty
- Perform other duties, as management requests to service our guests
- Attend all meetings
- Follow waiter/waitress training manual
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Lounge Server Resume Examples & Samples
- Minimum one (1) year experience working as a Server, preferably in an upscale dining environment
- Strong attention to detail and the ability to handle multiple tasks
- Ability to work with management staff and other employees in a professional manner
- Must be 21 years of age or over
- Must have current California Food Handler Card or willingness and ability to obtain California Food Handling Card before first day of employment
- Ability to work a variety of schedules including days, nights, weekends and holidays
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Lounge Server Resume Examples & Samples
- Knowledge of European Bottle Service, formal wine and Champagne service
- Maintains current knowledge of both DELANO and Mandalay Bay culture, amenities, and services, events, points of interest, information and services in the area
- Bid farewell to guests, using guest’s name when known, and encourage them to return
- Anticipate the guests’ needs and respond appropriately with a sense of urgency
- Ensures all customers have proper I.D. and are over 21 years of age
- Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests; has a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages (as dictated by the Beverage Department)
- Completes assigned side work and performs other duties as instructed by the Manager
- Maintains a clean work environment and adheres to all SNHD, Mandalay Bay and DELANO health and safety standards, policies and procedures
- Offers food and beverage suggestions to guests
- Set up and breakdown of private parties, including both food and beverage service
- Follows proper department procedures for handling comps, room charges, credit cards, officer’s checks and coupons
- Assumes responsibility for guest checks, cash register procedures, and completion of daily sales reconciliation report
- Performs related work as requested
- Interacts and entertains guests in a cordial and gracious manner, thereby creating a memorable experience and building guest loyalty. Serves as Goodwill Ambassador, using finesse and good judgment
- Maintains quality services standards with all guests by creating a friendly, relaxed atmosphere while visiting the guests’ table and coordinating service requests
- Maintains a constant awareness of safety and accident prevention and immediately notifies the Supervisor if an accident does occur. Informs Supervisor of any irregularities, guest complaints or other disputes, which cannot be readily resolved
- Assists with the training of new employees as requested. Maintains all assigned wardrobe/costumes in accordance with established standards
- Strong interpersonal in working with high-profile clients and problem solving abilities
- At least 2 years of previous experience in Lounge Service or like capacity
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Lounge Server Resume Examples & Samples
- At least 1 year of prior Fine Dining experience required
- Strong Food and Beverage knowledge
- Strong knowledge of appropriate table settings, service ware, and menu items
- Solid understanding restaurant preparation preferred
- General understanding of proper sanitation techniques in a food service environment preferred
