Houseman Resume Samples

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EM
E Mann
Ernestine
Mann
6002 Maggio Circle
Houston
TX
+1 (555) 976 2031
6002 Maggio Circle
Houston
TX
Phone
p +1 (555) 976 2031
Experience Experience
03/2014 present
Detroit, MI
Banquets Set Up Houseman
Detroit, MI
Banquets Set Up Houseman
03/2014 present
Detroit, MI
Banquets Set Up Houseman
03/2014 present
  • Provide superior service to our guests at all times
  • Serve food and beverages as outlined by Banquet Event Order
  • Keep work area neat, clean, and free of any safety hazards
  • Maintain department policy of having room set at least 15 minutes prior to scheduled start time of event
  • Maintain professionalism, friendliness, and flexibility in all dealings with guests
  • Use proper discretion with service of alcoholic beverages, report any possible problems to manager, and determine when patrons should not be served additional drinks. Ensure that alcoholic beverages are not served to underage customers
  • Stock service stations with supplies, beverages, condiments, etc
06/2011 10/2013
New York, NY
Housekeeping Houseman
New York, NY
Housekeeping Houseman
06/2011 10/2013
New York, NY
Housekeeping Houseman
06/2011 10/2013
  • Assist the Guest Attendants as necessary i.e. assist in putting on bed skirts, rotating mattresses, replacing canopies, etc
  • Report maintenance issues to Housekeeping Supervisor/Manager
  • Practice safe work habits to ensure safety to guests, fellow employees and self
  • Clean and prepare arrival rooms. In the room clean glass windows and glass doors. Conduct high dusting of the room (i.e. headboard, ceiling fans, and vents). Ensure the cleanliness of all lanais, lanai furniture, railings, fixtures, entryways, and stairs of all guest rooms
  • Delivery and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and rollaway beds. Assist in moving beds and furniture as requested
  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and Housekeeper
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures
09/2008 03/2011
Los Angeles, CA
Houseman
Los Angeles, CA
Houseman
09/2008 03/2011
Los Angeles, CA
Houseman
09/2008 03/2011
  • Work closely with Banquet Management, to assure smooth delivery of all services / events
  • Maintain a cooperative, team-like attitude in working with supervisors and fellow employees in all departments
  • Assist in record keeping and filing
  • Ensure hot boxes are properly operating and assist in expediting the food
  • Perform all guest contact activities with a cordial, efficient and professional manner while
  • Assist the servers during service by responding to their requests; notify Banquet Supervisor immediately of any difficulties
  • Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor
Education Education
University of Southern California
Skills Skills
  • Ability to read, write and speak English, working knowledge of iPod Touch device or similar hardware and applications
  • Ability to deal professionally, courteously and tactfully with the public and coworkers
  • Knowledge of basic accounting and city attractions
  • Ability to make change quickly and accurately
  • Ability to multi-task, follow through and re-prioritize well to meet deadlines
  • Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves
  • Ability to read, write and communicate effectively with others
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems
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7 Houseman resume templates

1

Set Up Houseman Resume Examples & Samples

  • Provide superior service to our guest at all times, while following The Resort’s etiquette guidelines
  • Serve food and beverages as outlined by Banquet Event Order
  • Set up tables, buffets and work station with special attention given to décor, accuracy and efficiency
  • Keep work area neat, clean and free of any safety hazards
  • Report service needs, special guest needs or problems to supervisor
  • Maintain department policy of having room set 15 minutes prior to scheduled start time of event
  • Maintain professionalism, friendliness and uncommon flexibility in all dealings with guests
  • Use proper discretion with service of alcoholic beverages, report any possible problems to manager, and determine when patrons should not be served additional drinks. Ensure that alcoholic beverages are not served to underage customers
  • Stock service stations with supplies, beverages, condiments, etc
  • Clean and clear tables. Clean and maintain service stations and other work areas
  • Perform routine food preparation tasks as assigned
  • Perform other duties as assigned
  • Basic education (high school) desirable, plus one year of relevant experience or a combination of education and experience form which comparable knowledge and skills are acquired. Previous food service experience desirable
  • Good personal hygiene and neat appearance
  • Ability to perform job duties. Good manual dexterity
  • Ability to deal with customers courteously and efficiently, including ability to be polite but authoritative with disorderly or intoxicated patrons
  • Basic reading, writing and math skills
  • Knowledge of fine food and beverage, to include preparation, presentation and service
  • Basic wine, sprit and beer knowledge and understanding of UDABC laws
  • Food handlers and Beverage Service permits
2

Banquets Set Up Houseman Resume Examples & Samples

  • Provide superior service to our guests at all times
  • Maintain department policy of having room set at least 15 minutes prior to scheduled start time of event
  • Maintain professionalism, friendliness, and flexibility in all dealings with guests
  • Stock service stations with supplies, beverages, condiments, etc
  • Basic education (high school) desirable
  • At least one year of relevant experience desirable
  • Ability to deal with customers courteously and efficiently, including ability to be polite but authoritative with all patrons
  • Knowledge of fine foods and beverages, to include preparation, presentation, and service
  • Basic wine, sprit, and beer knowledge and understanding of UDABC laws
  • Food handlers and Beverage Service permits
3

Housekeeping Houseman Resume Examples & Samples

  • Practice safe work habits to ensure safety to guests, fellow employees and self
  • Handle items for "Lost and Found" according to the hotel standards
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures
  • Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
  • Deliver any clean linen to assigned sections, if applicable
  • Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells
  • Hotel experience preferred but not
4

Housekeeping Houseman Resume Examples & Samples

  • Assist the Guest Attendants as necessary i.e. assist in putting on bed skirts, rotating mattresses, replacing canopies, etc
  • Maintain and resupply the guest room supplies and linen in the F-station service areas daily. Ensure cleanliness, neatness, and free of liter of hotel pathways, F-stations, guest laundry rooms, and all assigned areas. Remove all garbage and recyclable items and discard of in the appropriate areas
  • Picks up and delivers guest request items on a timely basis such as Irons, Ironing boards, Cribs and roll-aways
  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant and Housekeeper
  • High School Diploma preferred
5

Houseman Resume Examples & Samples

  • Previous work experience in a similar position
  • Excellent organisational skills with the ability to multi-task
  • The ability to perform effectively with minimal supervision in a fast-paced environment
  • Superior customer service skills with the ability to act consistently with clear ethics and values in accordance to confidentiality
  • The ability to create a positive first impression with an understanding of the importance of five star grooming standards
  • The flexibility to work on a rotating roster, including mornings, afternoons, weekends and public holidays
6

Houseman Resume Examples & Samples

  • Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions
  • Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor
  • Ensure that all storerooms are clean, organized and secured
  • Organize Banquet Rooms to ensure a productive, safe and energy conserving work environment
  • Ensure that all unused rooms are set to department’s standards
  • Constantly communicate all concerns to Banquet Supervisor
  • Assist in equipment inventory as scheduled
  • Ensure proper maintenance (cleaning and repair) of all equipment
  • Pick up food from kitchen and return dirty dishes and carts to dish area
  • Ensure hot boxes are properly operating and assist in expediting the food
  • Assist the servers during service by responding to their requests; notify Banquet Supervisor immediately of any difficulties
  • Advise Sales department, Banquet Supervisor regarding equipment needs, rentals, supply needs and employee staff issues
  • Assist in record keeping and filing
  • Attend staff set-up and technical training on a regular basis
  • Maintain a cooperative, team-like attitude in working with supervisors and fellow employees in all departments
  • Perform all guest contact activities with a cordial, efficient and professional manner while
  • Maintaining a commitment to excellence
  • Adhere to all department and Casino-wide policies and procedures
  • Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements
  • Maintain adequate level of security to safeguard equipment inventory
  • Attend all department, full staff, safety and other meetings and trainings as required by
  • Management
  • Work closely with Banquet Management, to assure smooth delivery of all services / events
  • Empty trash and stock bus carts as needed
  • Maintain side stands, cleanliness of banquet area and stock the prescribed pars
  • Maintains constant awareness of services, promotions, and events offered at the facility and informs guests
7

Housekeeping Overnight Houseman Resume Examples & Samples

  • Strip guest rooms of all trash and soiled linens; clean dirty dishes; supply linens to rooms according to established standards of cleanliness and time required to completion
  • Organize and stock cleaning carts and linen closets on assigned floors
  • Perform other duties as requested, including but not limited to; cleaning, unexpected spills, delivering supplies to Housekeepers, stocking of Housekeeper carts, and executing special guest requests such as delivering supplies, linens, amenities, etc
  • Required to assist night audit and other night shift personal with breaks, monitoring of phones and other special requests
  • Positively and professionally respond to manager/supervisor requests to complete tasks assigned including but not limited to, cleaning guest rooms, re-cleaning rooms that do not meet established standards, laundry removal and preparation, cleaning common areas, completing checklists and other duties assigned
  • Embrace and apply The Westin Culture and Core Values in all work activities and interactions by actively participating in trainings, learning opportunities and other related Associate programs
  • Develops successful strategies
8

Housekeeping Houseman Resume Examples & Samples

  • Assist in cleaning of guest rooms in accordance with established quality, performance and time standards to allow a sufficient quantity of vacant and clean guest rooms for sale
  • Perform cleaning tasks using hotel cleaning products and cleaning equipment to adhere to health and hotel standards
  • Clean public areas including lobbies, hallways, elevators and elevator landings in accordance with established quality and performance standards
  • Communicate with Associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Westin Brand Standards
  • Demonstrates Personal Excellence
  • Creates the new and different
  • 1 years of hospitality Housekeeping experience preferred
9

Catering Houseman Resume Examples & Samples

  • Ability to set-up and break down large function dinner services and elaborate themed dinner programs, complete with food and beverage settings and linen, both on and off-site
  • Assists customers with specific dietary restrictions, and answer questions regarding food ingredients
  • Follows RDE work rules, policies, procedures, and core values
  • Works with food runners to ensure proper guest satisfaction
  • Crumbs table as necessary
  • Follows Munger standard uniform policy and projects a professional image
  • Supports other Hospitality and Auxiliaries and Munger units as requested
  • Has outstanding listening and communication skills with guests, peers and management
  • Committed to providing excellent customer service to all customers
  • Proven track record of punctuality
  • A Banquet Server must be able to provide own uniform items of black slacks, black shoes with black socks. Uniform Shirts will be provided
  • Follows work directions as assigned by supervisors and managers
10

Houseman Resume Examples & Samples

  • Dust, vacuum, and clean the following areas of the Hotel: hallways; lobby; service and guest elevator tracks; vending areas; storage and supply areas; emergency stairwells; exit areas; and other areas as assigned. Ash urns in guest elevator lobbies must be maintained throughout your shift
  • Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc
  • Report more serious problems to the Floor Supervisor/Housekeeping Office
  • Respond promptly to guest requests and deliver guest convenience items as needed
  • Collect soiled linen and trash from GRA carts. Physically stock and maintain linen and supply rooms
  • Assist Guest Room Attendants as assigned; deliver supplies to GRA carts as needed including full cleaning bottles
  • Clean guest room glasses daily
  • Perform heavy duty maintenance and cleaning as assigned
  • Remove Room Service dishes from guest room hallways for prompt pick-up
  • Check all lamps and fixtures in your assigned area for burned out bulbs
  • Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc
  • Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures
  • Learn and uphold the quality customer service standards of the Silver Legacy Resort at all times
  • Personal appearance standards are to be maintained at all times
  • Complete training of Bloodborne Pathogen procedures
  • Attend regular departmental meetings as scheduled
  • Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required
  • Other job related duties as may be assigned
11

Housekeeping Houseman Resume Examples & Samples

  • Sell, register, and assign rooms to guests
  • Promote hotel facilities and services
  • Calculate bills, collect payments and maintain cash bank according to policies
  • Post charges to guest accounts: room service, food, liquor and telephone
  • The listed items may not be the only duties performed in this position - there will be other duties as assigned
  • Knowledge of basic accounting and city attractions
  • Ability to make change quickly and accurately
  • Typing and 10-key experience helpful
12

Lead, Team / Houseman Manager Resume Examples & Samples

  • Directs and participates in the overall sanitation and safety of the facility and associates in accordance with both company standards and government regulations
  • Oversees the productivity and breaks of associates; communicates performance issues to management
  • Participates in the onboarding and training of other associates; may conduct pre-service meetings
  • Participates and manage room sets
  • Work closely with external contracted event companies
  • Track and manage inventory
13

Houseman Resume Examples & Samples

  • Must be able to push up to 50 pounds
  • Must be able to lift up to 50 pounds
  • Must be able to lift items above shoulder height
  • Must be able to walk and stand for long periods of time
  • Must be able to bend and stoop on a frequent basis
  • Must be able to pick items up from floor to waist height
  • Must be able to use various cleaning chemicals
  • Must be able to work in a fast paced environment
14

Houseman Resume Examples & Samples

  • Speak fluent English
  • Lifting and carrying 20 pounds
  • Constant bending and movement to collect loose items, laundry, trash, etc
  • Cleaning guest rooms
  • Making guest beds
  • Delivering items to guestrooms
  • Assisting guests with locating assigned rooms
  • Clean public areas including lobby, restrooms, hallways, and offices
  • Deliver items to guest rooms
  • Work closely with front desk staff to respond to guest requests
  • Providing exceptional customer service at all times
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Team player
  • Other duties as assigned
  • Previous Housekeeping/Front Desk experience preferred
15

Houseman Housekeeping Resume Examples & Samples

  • 1 year experience as houseman/room attendant in a 5 star hotel
  • Manual handling ability
  • Knowledge of hygiene standards
16

Project Houseman Resume Examples & Samples

  • Deep Clean carpets, walls, ceilings, drapery, furniture, etc in rooms, Corridors, elevators, motor lodge - help clean up overflows – and bio hazard situations
  • Move furniture, supplies, equipment
  • Work with the management team during remodel or upgrade projects
  • May be required to cover shifts as a houseman
  • Equipment use - Shampoo machine, rotary floor machine, steam machine, pallet jack, extractor