Lead-office Resume Samples

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The Guide To Resume Tailoring

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A Morar
6496 Akeem Well
+1 (555) 611 2086
6496 Akeem Well
p +1 (555) 611 2086
Experience Experience
Dallas, TX
Office Service Team Lead
Dallas, TX
Rice Group
Dallas, TX
Office Service Team Lead
  • Perform duties and special requests as assigned by management, including all quality control protocols
  • Perform other tasks as necessary / assigned
  • Provide superior customer service and demonstrate professionalism at all times
  • Take direction from manager
  • Perform various support service activities focusing on imaging and printing/fulfillment
  • Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services, cross-training
  • Support financial results by minimizing site waste and rework
Detroit, MI
Office Administrator, Lead
Detroit, MI
Corkery, Bogan and Schiller
Detroit, MI
Office Administrator, Lead
  • Assists with work that pertains to the procurement, inventory control, and destruction of registered cryptographic material utilized by the client
  • Makes travel arrangements for unit managers and others
  • May assist with the performance of Level 1 Contracting Officer Technical Representative duties
  • Assists with the administration, management, and process for the hiring and maintenance of independent contractor resources
  • Performs as a focal point for a program or process
  • Assists with the approval process for government credit card purchasing
  • Information Management
Phoenix, AZ
Office Manager / Team Lead
Phoenix, AZ
Haley, Wyman and Leuschke
Phoenix, AZ
Office Manager / Team Lead
  • Manage client/prospect contact database, schedule follow-up meetings with clients and prospects, and administer marketing database
  • Create, design and present all marketing collateral using Adobe Suite programs; such as property brochures, email blasts, presentation placemats and banners, market overview books, binders, graphs and client reports
  • Perform business support function activities for brokers; intuitive calendar management, meeting planning on and off-site, travel and expense management and other general duties
  • Produce documents such as lease proposals, letters of intent, property surveys, general correspondence, standard reports in accordance with corporate standards and guidelines
  • Creation of modest marketing materials to include PowerPoint, introduction letters, case studies, company portfolios, and placemats
  • Establish and maintain record keeping; tracking commissions, invoices and systems entries
  • Serve as main point of contact between Leasing Teams, Research, Marketing and Finance, as well as coordinate each divisions’ responsibilities as they pertain to a specific task
Education Education
Bachelor’s Degree in Autonomy
Bachelor’s Degree in Autonomy
Ohio University
Bachelor’s Degree in Autonomy
Skills Skills
  • Strong knowledge of Warehouse Management System
  • Ability to move and/or lift up to 65 lbs; heavier product with team assist
  • Ability to resolve problems and answer associate questions
  • Strong time management, organizational, planning and self motivation skills
  • Ability to multi task, prioritize, and meet deadlines
  • Good reading, written and verbal language skills (English)
  • Ability to work effectively with individuals from diverse communities and cultures
  • Strong interpersonal and relationship building skills
  • Ability to work in a fast-paced environment
  • Detail-oriented
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15 Lead-office resume templates


Volcker Rule Office Control Lead Resume Examples & Samples

  • Development and enhancement of target operating model and control framework
  • Work with Desk heads and business to resolve key Volcker related issues
  • Optimisation of daily, weekly, monthly & quarterly controls and processes
  • Managing the BAU function across multiple Volcker regulation areas (e.g. Metrics, Covered Funds, etc)
  • Ensuring adequate documentation is in place and maintained
  • Management of desk / legal reporting processes and queries
  • Coordination of independent testing / internal audit reviews
  • Responding to internal and Regulators requests and ad-hoc queries
  • Training and developing staff (including career management)
  • Minimum of 10+ year relevant experience working in a front / middle office support environment or in a consulting capacity with a similar remit
  • Experience of managing teams in multi-location scenarios
  • Experience of regulatory reporting / dealing with Regulatory bodies
  • Strong problem investigation and solving skills
  • Proactivity and ability to work under tight deadline pressures across multiple workstreams concurrently
  • Ability to build and manage high performance teams operating in a front office support environment
  • Experience of managing operations / middle office functions
  • Experience in similar Front Office Regulatory support role
  • Experience of Regulatory Metric reporting

Office Transition Lead Resume Examples & Samples

  • BA/BS degree required. MBA preferred
  • 5+ years of experience in similar capacity within the financial services industry with a strong preference given to Insurance specific expertise
  • Experience in Business Process Outsourcing (locations, offshore, workforce changes)
  • Experience in coordinating deliverables and outputs from an indirect team, with the ability to lead meetings and working sessions
  • Experience in coordinating resources on a complex project across multiple functional towers
  • Problem solving expertise and experience with Operational best practices

Middle Office Team Lead-risk Exposure Management Resume Examples & Samples

  • Provide operational insight for process mapping of New Business Initiatives, and forthcoming regulatory, organizational and infrastructure changes
  • Ensure breaks are accurately reported, actioned and escalated
  • Assist with implementing new controls, including data quality clean-up and documenting

Project Engineering Office EIA Lead Resume Examples & Samples

  • Supervise with each local organization during project design & execution the management of their EIA Engineering Design Master file
  • Contribute to the development, maintenance and implementation of EIA Cargill engineering design guidelines and standards
  • Establish and maintain the EIA technical archives and database
  • Ensure the protection of Cargill’s intellectual property
  • Ensure that Cargill safety standards in designing and construction are well known and implemented
  • Master degree in Electrical , Instrumentation or Automation Engineering or similar experience
  • Several years of EIA engineering experience in the industry
  • Some years of experience in executing EIA projects
  • Experience in executing of international EIA projects
  • Good knowledge in project management
  • Knowledge of engineering in the areas of electrical engineering, instrumentation and process
  • Automation
  • Knowledge of EIA standards and EIA design codes used in the area of expertise
  • Good construction safety & food safety expertise
  • Seniority and cogency in implementing working methods and training the team
  • Team building capacity

Lead Office Coordinator Resume Examples & Samples

  • Manage 580 workspaces on a daily basis which includes making and changing reservations, cleaning and organizing cubicles and offices
  • Coordinate overall office operations including facilities, hoteling, purchasing, mailroom, reception, and other areas
  • Running and analyzing daily and monthly reporting and working directly with clients to manage space
  • Perform quality control, troubleshooting, and operational tasks to maintain efficient office operations
  • Provide technical guidance and training to team members as needed
  • Assist in the execution of operational projects and other duties as assigned
  • Minimum of three years of office administration experience; preferably within a professional services environment
  • Experience with audio and visual equipment

IT Lead, Business Management Office Resume Examples & Samples

  • Business Analysis for AS Order Entry (ASOE) system enhancements – elicit requirements from process stakeholders, document user stories, manage ASOE backlog in JIRA, collaborate with developers in scrum team
  • User acceptance test (UAT) planning and execution – develop test strategy and test scripts for ASOE system enhancements. Execute UAT testing, and lead others in UAT execution
  • ASOE System Administration Lead – respond to requests requiring system admin functions in ASOE, troubleshoot Appian process issues, and lead other team members in routine admin functions
  • Conduct training for new ITAS users of the ASOE application and contribute to communications related to system changes
  • Provide subject matter expertise on AS Order Entry functionality to various projects where ASOE data or process integration is required
  • Responsible for SharePoint Administration for department-owned SharePoint team sites
  • Bachelor’s degree in management and information systems, Computer Science, or a related field from an accredited college/university is required
  • Minimum of 6 years of IT experience required
  • 2 years of experience as a BA in agile methodology is preferred
  • 2 years testing experience is strongly preferred
  • BPMS (Business Process Management Software) and Appian experience is strongly preferred
  • Experience with JIRA and automated testing tools strongly preferred
  • Strong analytical skills are required – ability to understand processes, system, and data and quickly apply knowledge to develop enhancement ideas
  • Programming experience is preferred
  • Experience with the following tools is required: Microsoft Office Tools (Word, Outlook, Power Point, and Visio)
  • Intermediate expertise in MS Excel is required
  • Intermediate expertise with SharePoint (functional / site owner or administrator) is preferred
  • Excellent verbal and written communication skills are required
  • Excellent teamwork and interpersonal skills are required
  • Ability to operate in a global environment with business partners in multiple regions is required (includes some early morning or evening calls with other regions)Info Technology

Enterprise Transformation Lead-chief Innovation Office Resume Examples & Samples

  • Lead the positioning and delivery of end-to-end Digital transformation engagements with top accounts identified and qualified by Sales Leaders across our NA business
  • Deliver deep industry insights based on forward thinking of current industry trends and the likely disintermediation of current “rules of the game” by new entrants
  • Conduct in depth process level discovery workshops / assessments to frame the root causes of business problems and / or identify the critical requirements to capitalize on a new market opportunity
  • Identify new SAP led innovations based on the current product portfolio, and incubate / tailor new solutions to unique customer requirements. Subsequently, adapt successes as proven solutions to serve similar companies
  • Create and present the case for change to C level business leaders, Board of Directors, and investor owners including business case, process capability analysis, target architecture, and roadmap for value realization
  • Capture and share the lessons learned from direct customer engagements with other companies that need / or have interest in transformational business outcomes enabled by SAP
  • In-depth understanding of corporate strategy, organizational design, business process engineering, benchmarking, financial statement analysis, value and business case analysis
  • In-depth understanding of IT strategy, platform strategy, value management, and the key SAP solutions
  • Strong project management and communication skills, combined with an entrepreneurial, creative, and innovative mindset
  • Deep industry expertise on the business processes that do (and will) create competitive advantage by industry
  • Executive communication of business model innovation, business models, and new sources of value creation
  • Ability to conduct Executive visioning sessions that create a common view of the “art of the possible”
  • Deep knowledge of current and future SAP capabilities to prove the economic value of identified improvements and future opportunities
  • Innovation in incorporating new thinking, skills, and approaches to engaging & delivering customer events

Office Tech Lead Resume Examples & Samples

  • Coordinate with business users for incidents / enhancements
  • Fix the issues reported as incidents
  • Create change orders required for required deployments
  • Coordinate with other Capital One teams (Such as IPS / Wintel / Access Central) to resolve issues
  • Respond to queries submitted to the support mailbox
  • Proficiency Legends

Lead Test Management Office Resume Examples & Samples

  • Manage introduction of IBM testing innovations and productivity enhacements
  • Track and report analytics usage on testing results to improve testing process and SDLC
  • Experienced ALM administrator (HPQC) (at least 5 years of experience)
  • Test Planning Test Execution coordination Project Planning experience
  • Experience working on the next level of testing INT, UAT, SIT
  • Test Lead Experience (Leading team of 10 members and coordination with other teams and stakeholders)
  • Organized, best practices, service level reporting, responsible of all UAT status reporting
  • Focus on Banking, Financial, Insurance Areas
  • Communication (Very good) English level at least 85%
  • The resource must be able to effectively communicate and coordinate between the offshore team and client

Lead Clinical Analyst, Office Based Resume Examples & Samples

  • Bachelor's degree in life sciences or related field and min 2 years with relevant clinical research experience; or equivalent combination of education, training and experience
  • Advanced knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements; i.e., ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Familiarity with related systems and software’s utilized in clinical operations
  • Results and detail-oriented approach to work delivery and output
  • Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients. Strong leadership skills
  • Ability to work across cultures and geographies with a high awareness and understanding of cultural differences
  • Act as a mentor for Clinical Process Associate colleagues

Lead Office Coordinator Resume Examples & Samples

  • Execute meeting room setup and breakdown and test the audio/visual (A/V) systems and sources are operational prior to meeting start
  • Meet and greet guests prior to meeting start and assist with customer service requirements
  • Troubleshoot moderate to advanced equipment malfunctions and failures
  • Track and submit furniture or facility-related repairs to appropriate personnel
  • Coordinate the various aspects of workspace and conference room reservations to maximize utilization
  • Assist with various support projects and other duties as assigned

Team Lead-am Fixed Income Middle Office Resume Examples & Samples

  • Accurate confirmation of trades with our brokers within Fund Accountant and Custodian deadlines
  • Respond and manage all queries related to trade confirmations from front office / brokers
  • Ensuring accurate and timely messaging of trades to Custodians, Fund Accountants and Clients
  • Manual processing of Placings and Underwritings
  • Preparation and delivery of specific client reporting
  • Involvement in user acceptance testing for periodic system releases
  • Liaison with other teams regarding new market openings
  • Monitoring and investigation of market holidays
  • TriOptima Reconciliation – Daily, Weekly, Monthly, Quarterly
  • Regression Testing
  • Candidate with in depth understanding of Securities market and (5+ years) relevant work experience in an Operations / Banking / Securities Market environment. can be considered
  • Minimum of 1-2 years in a supervisory role in Banking/Operation/Securities Market background
  • Organizations such as Nomura, BNP Paribas, Deutsche bank, Syntel (State street), Goldman Sachs etc
  • Securities Market - 3
  • Fixed Income – 2
  • Equities – 3
  • Forex & Money Market - 2
  • MS Excel & Power Point – 2
  • Communication – Spoken & Written – 3

Office Manager / Team Lead Resume Examples & Samples

  • Maintain a high level of professionalism and integrity as a team player and possess the ability to work for a team of brokers including communication with external clients and vendors with minimal daily supervision
  • Manage client/prospect contact database, schedule follow-up meetings with clients and prospects, and administer marketing database
  • Create, design and present all marketing collateral using Adobe Suite programs; such as property brochures, email blasts, presentation placemats and banners, market overview books, binders, graphs and client reports
  • Perform business support function activities for brokers; intuitive calendar management, meeting planning on and off-site, travel and expense management and other general duties
  • Produce documents such as lease proposals, letters of intent, property surveys, general correspondence, standard reports in accordance with corporate standards and guidelines
  • Creation of modest marketing materials to include PowerPoint, introduction letters, case studies, company portfolios, and placemats
  • Establish and maintain record keeping; tracking commissions, invoices and systems entries
  • Serve as main point of contact between Leasing Teams, Research, Marketing and Finance, as well as coordinate each divisions’ responsibilities as they pertain to a specific task
  • Be instrumental in assisting the team with the development and implementation of its strategic business/marketing plan
  • Assist with the onboarding of new hires and exiting of employees
  • Translate Leaderships business objectives into strategies and execute those strategies
  • Recognize the broader implications of a project and identify all that should be done, not just what was assigned
  • Coordinate office meetings and events
  • Embody the traits below in all aspects of the position

PSS Lead-ticketing Office Resume Examples & Samples

  • Oversee agents’ transactions to ensure accuracy and protocol compliance
  • Assist in the training of PSS entry and intermediate agents
  • Open and close sales locations
  • Accurately and efficiently process lift access products, activity products and/or ski school products while capturing guest data in person or over the phone
  • Request and input guest data for every transaction
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings
  • Ability to handle high volume of guest interaction while delivering exceptional service; internal & external
  • Professionally assist and follow through with resolution of guest complaints, concerns and suggestions
  • Perform daily sales and closing and be held responsible for your end of day point of sale audit
  • Work on a computer with a high degree of accuracy and efficiency
  • Must be able to interact with and engage the guest while working on a computer at the same time
  • Participate in resort and departmental trainings and development courses as required
  • Willing to cross-train and work in all areas/locations of PSS
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of work area while paying attention to detail
  • Promote, embrace and adhere to Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures

Team Lead-season Pass & Ticket Office Resume Examples & Samples

  • Develop an in-depth knowledge of all resort product offerings and sales modules. Troubleshoot product issues and follow up with the appropriate staff or guest in a timely manner
  • Provide accurate resort, village, and local information to the guest
  • Display accurate cash handling skills, perform and oversee the daily sales and close procedures while following company and departmental policies and procedures
  • Communicate in a courteous, respectful, and professional manner to all internal and external guests
  • Understand and adhere to all departmental and company policies and procedures
  • Assist in the resolution of all guest complaints within company guidelines; handle all guest concerns and suggestions; ability to determine when you can handle an issue, and when it needs to brought to the attention of others, i.e. Department Manager, PSS Director, etc
  • Willingness to be part of a cohesive management team working with multiple departments
  • Assist in the hiring, training, supervising, and guiding of staff to achieve specific goals and objectives
  • Meet service level objectives and department goals as set forth by immediate supervisor
  • Ability to create a positive and supportive environment for PSS staff, i.e. encouraging questions from staff, acting as a behavioral role model for staff, being a source of support and information, etc
  • Ability to address employee issues in a timely, professional manner; documenting issue and/or referring to others, if necessary
  • Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort
  • Previous extensive guest service experience preferred
  • High School Diploma or equivalent; college degree preferred
  • Strong computer skills with a good understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
  • Prior experience with Resort POS software preferred; preferably 2-3 winter seasons working with the following RPOS modules: Access Products, Advanced Sales, Pass/Media Sales, Private Lessons, Ski School Tools (for inventory pool management), Reports, etc

Lead Cra-sponsor Dedicated, Office Resume Examples & Samples

  • Perform site selection, initiation, monitoring and close-out visits in accordance with contracted scope of work and good clinical practice
  • Provide monitoring visits and site management for a variety of protocols, sites and therapeutic areas
  • Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues
  • Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues to Clinical Project Manager (CPM), Clinical Research Specialist (CRS) and/or line manager
  • Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution
  • Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation
  • Act as a mentor for clinical staff including conducting co-monitoring and training visits
  • May provide assistance to the Clinical Project Manager and/or CRS with design of study tools, documents and processes
  • Represent clinical delivery with customer
  • Ensure appropriate subject recruitment plans are in place; all outreach or digital offerings are explored and deployed in consultation with the customer. Ensure the Site Recruitment Action Plan (SRAP), patient recruitment target and contingency plans are in place and deployed at trigger points
  • Manage clinical study set-up, maintenance and follow-up study activities through ongoing tracking and review of study progress. Report progress to appropriate clinical management and project management forums
  • Develop the risk management plan from a clinical perspective and coordinate clinical issue escalation and resolution with the Project Leader
  • Collaborate with other functional groups such as Global Delivery Network (GDN), Labs, Data Management, Pharmacovigilence, and Biostatistics, where necessary, to support milestone achievement and to manage study issues and obstacles
  • In depth knowledge of, and skill in applying, applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines
  • In depth therapeutic and protocol knowledge as provided in company training
  • Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer
  • Excellent organizational and problem-solving and time management skills
  • Ability to manage competing priorities
  • Proven ability to work through others to deliver results to the appropriate quality and timeline metrics
  • Proven ability to understand customer needs and appropriately influence decision making
  • Effective mentoring and training skills
  • Fluent Dutch and French language skills and a good command of English

Team Lead-ticket & Pass Office Resume Examples & Samples

  • Open and close ticket and pass offices: count location vaults and banks, plan station assignments for staff, setup maze, monitor breaks and lunches, close stations and locations, drop station audit packs and bank deposits
  • Manage daily hours of individual staff members to equalize hours between the staff and ensure that no labor is wasted
  • Provide on-going job performance feedback and training to staff
  • Create a fun, positive and supportive work environment
  • Communicate information that the staff needs to be educated and effective at all times
  • Complete mid season and end of season performance appraisals for direct reports
  • Assist with new hire training and continual training for new policies and procedures as they are revised throughout the season
  • Enter time and labor for all staff
  • Ordering of change and office supplies to ensure that the offices are fully stocked
  • Minimum 2 years guest relations experience
  • Minimum 1 year supervisory experience

Help Desk Team Lead-office of Tech Ops Resume Examples & Samples

  • Computer Science University degree or equivalent IT education
  • Certified or demonstrated B2 or higher English skills, according to the Common European Framework for Languages
  • Previous experience working with a process methodology such as Lean, Six Sigma
  • 8-10 years of Help Desk / IT management experience
  • ITIL Practitioner certification a must. ITIL Intermediate Level certification considered a plu
  • Detailed knowledge of help desk processes, tools and performance measures; knowledge of talent assessment & mgmt practices
  • Strong process design and implementation knowledge; strong people leadership skills; highly skilled in written and verbal communications; strong project management skills; detail-oriented, problem solving, collaborative

Lead Service Analyst Digital Office Resume Examples & Samples

  • Remote Control and Support tools
  • Home working corporate VPN solutions
  • Anti Virus software and disinfection techniques
  • Corporate mobility solutions
  • Virtualised workstation solutions

Cyber Red Team Lead-global Advanced Threat Management Office Resume Examples & Samples

  • Participate in innovation projects & technology evaluation, deployment, build,
  • Define advanced threat process and best practices
  • Provide advanced threat awareness and education to members of the team
  • Assist and mentor a diverse team of analysts
  • Vulnerability assessments
  • Network penetration testing
  • Application (web, mobile, etc.) penetration testing
  • Social engineering testing (e-mail phishing, phone, physical, etc.)
  • Secure code auditing
  • Strong understanding of networking fundamentals (all OSI layers, protocols, etc.)
  • Strong understanding of Windows/Linux/Unix operating systems
  • Strong understanding of Red Team and Penetration testing methodologies and tools
  • Strong understanding of operating system and software vulnerabilities and exploitation techniques
  • Strong understanding of web application vulnerabilities and exploitation techniques, covering the OWASP Top 10 as a minimum
  • Strong knowledge of and experience with commercial or open-source offensive security tools for reconnaissance, scanning, exploitation and post-exploitation (e.g. Nmap, Nessus, Metasploit, Burp Suite, etc.)
  • Strong knowledge of security risk management
  • Ability to deliver high quality reporting on technical issues identified and providing remediation guidelines
  • Excellent customer facing skills in both verbal and written communications
  • Master’s Degree in IT Security, Engineering or Technology related fields a major plus
  • CREST Certified Simulated Attack Specialist (CCSAS), CREST Certified Simulated Attack Manager (CCSAM), CHECK Team Leader (Application/Infrastructure), Offensive Security (OSCP, OSCE), SANS (GPEN, GXPN) or equivalent strongly desired
  • Knowledge of malware packing, obfuscation, persistence, exfiltration techniques
  • Knowledge and experience in using interpreted languages (Ruby, Python, Perl, etc.) and/or compiled languages (C, C++, C#, Java, etc.)

Office Administrator, Lead-secret Clearance Resume Examples & Samples

  • Requires bachelor’s degree or equivalent, and five to seven years of related experience
  • Proficient and current experience with the Defense Travel System (DTS)
  • Proficient utilizing the MS Office suite of programs with emphasis on MS Outlook calendar
  • Current Secret Security Clearance

Office Practice Lead-civil Engineering Resume Examples & Samples

  • Project Manager / Office Manager with consulting/engineering firm that has project experience in utility and roadway design, stormwater, construction, etc
  • Project management, staff management, office budget control, corporate initiatives, mentoring and resource management, engineering, design and construction within municipal industry type firm
  • Pinpoint and market new clients within the Austin/Central Texas area. Clients can be developers, counties, municipalities, or other government entities
  • Maintain and grow existing client accounts
  • Perform review and management of engineering and design of municipal type projects
  • Prepare preliminary, engineering and detailed cost estimates
  • Prepare and manage project budgets
  • Direct design drawing and specification packages
  • Negotiate and communicate with regulatory agencies and staff
  • Supervise/direct other engineers and drafters
  • Prepare engineering reports
  • Direct and supervise staff including professional engineers
  • Lead corporate initiatives
  • Municipal/Development infrastructure design and construction with consulting/engineering firm
  • Project Manager/Office manager with consulting/engineering firm. Project experience in municipal or land development engineering, stormwater, and construction
  • Client relationships within the Austin/Central Texas Area markets

Office IT Operations Team Lead Resume Examples & Samples

  • Bachelor’s degree in computer science, IT, engineering or equivalent
  • 2-4 years relevant technical experience, ideally in a professional services environment and more than 1 year in a senior or managerial position
  • English on C1 level, local languages depending on the region
  • Understanding of ITIL processes would be a plus
  • Solid knowledge of standard IT applications, financial and strategy planning
  • Experience in exploiting the potential of IT applications to improve working practices and user efficiency
  • Solid understanding of a distributed geographic environment supporting WAN and LAN infrastructure and connectivity
  • Experience in supporting diverse user populations and deployment of various user facing desktop applications and platforms
  • Excellent organizational and interpersonal skills; team leadership experience would be a plus
  • Highly developed verbal and written communications
  • Very good problem-solving skills and tolerance for ambiguity

Lead Student Office Administrator Resume Examples & Samples

  • Assist HR Coordinator and Unit Controller in administrative duties of the location office
  • Must possess strong interpersonal and communications skills
  • Follows ARAMARK policies and procedures and safety and sanitation policies and procedures
  • May be required to work nights, weekends or as business of component dictates
  • Follow HR procedures and complete necessary paperwork for hiring of employees
  • Maintain accurate data in HR & Financial Databases
  • Complete tasks and assignments in timely manner
  • Maintain a strict level of confidentiality concerning all employee and financial data
  • Maintain employee files and training materials
  • Manage mailroom
  • Additional tasks and responsibilities may be assigned at the discretion of the manager
  • Must be fluent in English language, both spoken and written
  • Currently enrolled in Indiana Univeristy of Pennsylvania (Preferably majoring in Human Resources Management, Business Managerment, Economics, Finance or Accounting)
  • Great customer service and communication skills
  • Time management, organization, and multi-tasking skills
  • Ability to work successfully in a team environment and promote team work
  • Ability to use confidential information in an appropriate manner and protect employee privacy
  • Ability to have accountability for company assets
  • Ability to work in a fast-paced environment and effectively use problem solving and decision making skills
  • Must be willing to follow all Aramark Safety Standards
  • This position would be for Fall 2017 but would be required to start in March 2017 to complete training

Lead Rental Office Agent Resume Examples & Samples

  • Perform all Guest Services Worker duties
  • Hold pre-shift meetings to ensure that the Boat Rentals team are aware of the day’s reservations, visiting VIPs, FOCUS & Safety of the day and any other miscellaneous information to ensure successful operations
  • Make telephone and in person boat reservations and check on internet reservations
  • Ensure all customers renting boats are checked in and out as efficiently as possible and that all required paperwork is completed
  • Act as a customer service specialist by going above and beyond to give guests the vacation of their dreams. This includes: catering the trip to the guest, through add-ons and up-selling. It also may include assisting guests with whatever they need from booking their boat to helping them get groceries for their trip
  • Lead – Guest Services Workers should be highly knowledgeable about Lake Powell Resort and Marinas and the surrounding areas; acting as a concierge resource for all guests. This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle
  • Train Guest Services Workers on all aspects of the role - helping to develop a team of customer service focused professionals
  • Support the Guest Services Workers in the day to day operations of the Boat Rental’s office – ensuring all opening and closing tasks are completed
  • Encourage and support Guest Services Workers, building their product knowledge to encourage them to up-sell when making reservations in order to achieve sales goals
  • Ensure Guest Services Workers remain active during down time by preparing for upcoming reservations and completing other relevant projects
  • Maintain a daily bank and be accountable for all transactions
  • Handle cash, traveler’s checks and credit cards in a safe and accurate manner
  • Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of shift; ensuring all required paperwork is completed
  • Ensure accurate and correct billing
  • Audit working banks to ensure accuracy and accountability
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner which does not negatively impact on the reputation of Lake Powell Resorts and Marinas
  • Run all supporting Boat Rentals reports to assist in the efficient running of the Boat Rentals Office
  • Lead – Guest Services Workers may be required to coordinate, correct, track and submit payroll for the Boat Rental department; ensuring accuracy, proper transfer of labor and timely weekly reporting
  • Lead – Guest Services Workers may be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
  • Lead – Guest Services Workers may be required to assist management in scheduling Boat Rentals employees in accordance with labor budgets and assigning work tasks to the Guest Services Workers
  • Lead – Guest Services Workers ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
  • Lead – Guest Services Workers oversee nightly close out and balance cash with daily sales at the end of the shift
  • Must be flexible – willing to work a rotational schedule with rotational days off that may include weekends and holidays
  • Must ensure cleanliness and a pleasant atmosphere in The Boat Rentals office at all times
  • Must be well groomed and maintain a high level of professionalism at all times
  • Must have a High School Diploma or equivalent
  • Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, ARAMARK operating and maintenance instructions and procedure manuals
  • Must be computer literate in MS Office programs and have the ability to learn the SMS Touch POS System
  • 2+ years experience in Boat Rentals and Sales experience is preferred

Office Administrator, Lead Resume Examples & Samples

  • Maintains a schedule of appointments for a manager or office
  • Monitors e-mail and telephones of manager(s) or office members
  • Drafts, proofreads, edits and gives final review of all correspondences
  • Tracks status of incoming and outgoing cable traffic
  • Produces other documents such as instructions, spreadsheets, presentations, and reports
  • Passes and receives clearances and prepares access lists
  • Information Management
  • Maintains tracking records and filing systems; archives files as necessary
  • Performs as a recorder and/or administrator for time and attendance (T&A) accountings for the area of assignment
  • Maintains and updates databases or spreadsheets
  • Produces content and materials for briefing packages and presents information through briefings to various audiences
  • Prepares, tracks, monitors, and analyzes statistics
  • Prepares and disseminates information to appropriate individuals/offices
  • Processes administrative and personnel paperwork
  • Compiles, collates, analyzes, and summarizes abstracting data
  • Performs research; retrieves information or documents from databases and the internet
  • Manages RESPONSIBILITIES for pouching of classified material to the field
  • Performs Webmaster services to oversee website changes
  • Administers and troubleshoots databases, sets up new user accounts and accesses; runs reports; performs database clean up tasks
  • Performs as Action Officer for oversight, monitoring, and reporting on status of task completion related to the execution of a program, process, or transaction
  • Evaluates, proposes, and implements innovative and/or new administrative processes to improve the efficiency and effectiveness of support administration
  • Plan, schedule, organize and execute meetings, conferences, and off-sites
  • Participates in meetings and events: serving as recorder or working member of group, and may brief or present administrative support related information
  • Makes travel arrangements for unit managers and others
  • Escorts visitors and guests
  • Opens, sorts and distributes incoming mail, newspapers, faxes, and other publications/documents
  • Performs back up duties for other offices within the directorate/office
  • Produces and/or prepares weekly status reports on the progress of action items and initiatives for the function or business areas
  • Assists with ordering of supplies and arranges for the repair of office equipment
  • Maintains inventory; issues equipment, records, receipts, or supplies
  • Orders and assigns various key materials in support of customer requirements
  • Researches pouch shipments and initiates pouch traces
  • Assists with the oversight and accounting for inventory
  • Plans and supports the transportation of material and people
  • Plans and supports office renovations and move management activities
  • Assists with work that pertains to the procurement, inventory control, and destruction of registered cryptographic material utilized by the client
  • Coordinates client wide cryptographic key requirements within
  • Maintains and reconciles accounting records, resolves issues
  • Processes travel, training, and POV vouchers
  • Assists with the approval process for government credit card purchasing
  • Handles disbursing transactions including airline tickets, metro checks, and general travel information
  • Tracks overall budget for component or program
  • Performs as designated cash custodian
  • Contracts Management
  • Assists with the administration, management, and process for the hiring and maintenance of independent contractor resources
  • Based on government direction, prepares contractual instruments and related approval documents necessary to execute contracting actions
  • Monitors the status, administration and negotiation of contracts
  • May assist with the performance of Level 1 Contracting Officer Technical Representative duties
  • Program Management
  • Performs as a focal point for a program or process
  • Assists with a program or process
  • Ensures compliance with client/IC regulations and procedures
  • Coordinates, tracks, and monitors administrative and program support activity
  • Customer experience/knowledge of protocol and and precedence
  • Seven years of progressively responsible administrative support experience, comparable to work performed as a Level II Mission Support Administrator
  • Must have a current TS/SCI clearance with polygraph
  • Typically requires Bachelor's degree or equivalent, and five to seven years of related experience
  • Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives - Depending upon assignment, shift work and/or occasional local, domestic, and foreign travel may be required
  • Ability to obtain extensive knowledge of protocol and precedence, and client/IC structure, regulations, and policies
  • Extensive knowledge of current practices associated with filing and tracking systems, allowing efficient and rapid storage and retrieval of information
  • Ability to obtain extensive knowledge of travel and customer-unique activities to perform as Station POC for individuals on TDY
  • Ability to obtain extensive knowledge of operational procedures and cover protocols to meet operations flights
  • Extensive knowledge in the use of MS Office, the Internet, and other internal applications necessary to train others
  • Working knowledge of Contracting Officer's Technical Representative concepts and principles
  • Analytical skills sufficient to assess and interpret highly complex information from multiple sources and draw insightful conclusions
  • Excellent oral and written communication skills sufficient to compose and deliver responses to customers' complex questions in a clear and concise manner
  • Excellent skills in planning and organizing to systematically coordinate, track, and complete work flow in accordance with the unique guidelines and procedures of multiple agencies/organizational entities
  • Strong representational skills to attend meetings, events, and forums on behalf of upper management
  • Strong interpersonal skills to gather task information and or project specifications from customers
  • Ability to anticipate customer requirements, and suggest, implement, and follow up on solutions
  • Ability to establish, maintain, and leverage contacts and professional relationships for frequent networking and liaison across the client/IC
  • Ability to communicate procedures and processes to management, co-workers, customers, and stakeholders and provide guidance on pertinent changes to business functions and operations
  • Ability to adapt to changing work requirements and priorities that may require overtime or extended hours

Front Office Etrading Developer Lead Resume Examples & Samples

  • In-depth understanding of the current framework and infra-structure in order to contribute to the development of the strategic trading and market making platform
  • Design and code current and new business functionality in the strategic platform
  • Ensure solutions conform to best practice design principals and meet capacity and resilience as well as functional requirements
  • Ensure compliance with the SDLC process
  • Take ownership for resolution of any production issues post implementation
  • Liaise with our technology partners across the bank to ensure successful end-to-end delivery
  • Develop new applications for the eTrading desk and to support the day-to-day activities
  • Highly talented technologist with a track record of delivering outstanding solutions in an investment bank or other fast-paced industry where first class solutions are the norm
  • 10 + years hands-on experience with Java development
  • In-depth understanding of Front Office trading/Capital Markets technology
  • Strong OO design skills with multi- tiered architecture, low latency, server-side development experience
  • Background with SecDb, Athena or Quartz is preferred
  • Enterprise systems development/engineering solutions
  • Track record of working on distributed systems and service-oriented architecture with complex system interactions
  • Understanding of the Commodities and Fixed Income business
  • Strong communication and team-working skills
  • Computer science background with an intellectual rigor
  • Proven track record of delivering quality software with small teams

Team Lead-am Fixed Income Middle Office Resume Examples & Samples

  • Ensure adherence of operational procedures to complete task in an accurate and timely manner
  • Ability to work under pressure and to meet stringent deadlines is essential
  • CTQs and benchmarks for the desk are monitored daily
  • Detailed and meticulous, high level of accuracy with no tolerance for error
  • Query emails from Front Office / Middle Office / Counterparties must be reverted on the same day
  • Work Allocation and monitoring
  • Ability to work on conduct discussions and manage exceptional cases
  • Escalation management
  • Detail Orientation – Function is critical from impact perspective. Need eye for detail and there is zero tolerance to oversight mistakes
  • Strong Client Focus. Strong time management and ability to coordinate with various teams to action items
  • Analytical - Ready to analyze the process flows and ideate on operational improvements
  • Strong team player and must have the capability to build good working relationships with cross functional/geographical teams
  • Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists / Front Office Groups / Middle Office Groups with queries/investigations
  • Adaptability - Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
  • Control orientated and Risk awareness is essential. Understand Operational Risks to reduce Risk Profile
  • Ability to influence others for providing the supports and work under pressure independently
  • Desire to make an impact. Self-Starter, Confident and Proactive

Middle Office Product Control Lead Mkts Resume Examples & Samples

  • BS/BA (Finance, Economics, Accounting preferred)
  • Strong Fixed Income product background (derivatives, securities, fx)
  • 7-10 Years of financial industry/banking experience
  • Effectively Work with Others/Business Partnering
  • Candidate must be able to work both independently and as team member
  • Strong communication and presentation skills/Leadership skills
  • Strong problem solving and analytical abilities
  • Some experience/knowledge of FAS133 hedge accounting
  • Experience with BAC systems/technology platforms
  • SQL experience
  • Control focused, analytical, team oriented, comfortable with complex products

Lead-office Resume Examples & Samples

  • Minimum 1-2 years previous Distribution Center experience, including at least 1 year of comparable leadership experience
  • Strong knowledge of Warehouse Management System
  • Microsoft Office Suite (Word, Excel), AS400 system, GMail, JDA Warehousing software
  • Ability to resolve problems and answer associate questions
  • Strong time management, organizational, planning and self motivation skills
  • Ability to multi task, prioritize, and meet deadlines
  • Equipment certification as needed
  • 1st Shift; Monday-Friday; 7:00am-3:30pm

Lead-receiving Office st Shift Resume Examples & Samples

  • High school diploma/GED or equivalent preferred
  • Good reading, written and verbal language skills (English)
  • Basic arithmetic
  • Ability to move and/or lift up to 65 lbs; heavier product with team assist
  • 1st Shift Full-Time; Monday-Friday 6:00am-2:30pm

Office Operation Lead Resume Examples & Samples

  • Ensuring continuity and efficiency with provider scheduling, including templating
  • Efficient and accurate patient registration,
  • Appropriate visit preparation with regard to non-clinical workflows,
  • Follow-up care such as test scheduling, no shows, recalls, etc
  • Referral management,
  • Patient messaging,
  • Proactive insurance and patient billing activity,
  • Timely and accurate handling of release of information requests,
  • Accurate end of day close and effective internal controls,
  • Serves as liaison and resource person to staff and others
  • Assist with promoting patient safety and satisfaction
  • Assist with compliance and follows practice and organizational policies and/or implementation
  • Coordinates overall facility maintenance and IT needs

Office Exchange Services Lead Resume Examples & Samples

  • Establishes and maintains O365 Exchange mailboxes, user accounts, distribution groups and establishes infrastructure mailbox constraints and advises on enterprise exchange policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment
  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure
  • Reviews performance logs and monitors system performance
  • Troubleshoots and resolves software and message transmission problems; creates shell programs and utility scripts; performs configurations and adjustments to enhance database file capacity; monitors and executes automated and manual backup and restore processes. Installs, configures and tests software packages related to the messaging environment
  • Participates in technical research and development to enable continuing innovation within the Enterprise
  • Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values
  • Provides user support and may conducts user software and hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise data
  • Evaluates requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client’s technology architecture and infrastructure and resource constraints
  • Performs and/or oversees daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Provides team leadership and technical guidance to less experienced systems administrators
  • *Preferred FAA CIO experience

RTB Lead-management Office Functions Resume Examples & Samples

  • This role is key to ensure that team of 5 continue to manage and operate Enterprise Project Management Office tools used enterprise wide for overall project tracking
  • Current instance of HP PPMC, known as “Navigator” is used in Barclays since 2008. The tool is used for managing the internal change portfolio with a user base of 40K in Change and Technology roles, 8K Project, Programme and Portfolio Managers with ~6300 proposed and in-flight projects
  • The role holder should be able to build strong relationships with stakeholders and must demonstrate a high level of understanding and sensitivity, whilst being able to influence, challenge, inspire and work collaboratively towards a common goal in a demanding environment
  • The role holder should enjoy working in a collaborative environment; have strong communication skills; should be able to challenge status quo for suggested solutions; should be proactive in all activities and should be able effectively manage team of 5 including but not limited such points as team workload, rota, weekend coverage etc
  • Delivery of 2nd Line Application Support services for applications under support
  • Carry out Incident Management activities according to the process, procedures, and work instructions
  • Be a Single Point of Contact for the end-user community
  • Follow the Incident Management process, procedures, and work instructions
  • Incident registration, initial support & classification and update Incident records
  • Incident Resolution Coordination with 3rd parties - managing conf calls
  • Route unresolved incidents to Back Office Support Staff
  • Provide the end-user with status updates concerning Incident records
  • Identify opportunities for improvement
  • Obtain the technical and organizational knowledge required to perform these activities
  • Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware)
  • If applicable, escalate to the Incident Management Process Manager
  • Maintain all formal controls, documents and records to auditable levels and in compliance with current Application Support operation procedures and documentation standards
  • Ensure key application functions and scheduled activities are completed in a timely manner and within SLA
  • As directed by Application Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted) to current set
  • Degree in Computer Science or equivalent
  • Application Support Team Lead experience at least 2+ years
  • Well verse with the ITIL standards
  • Understanding of Lean and DevOps principles
  • Experience managing incidents/problems/changes using a relevant tool 4+ years
  • Strong spoken & written communication skills
  • Proactive, fast learner and ready to take on responsibility
  • Understanding of software development life cycle models (Waterfall, Agile) and IT operation models
  • In-depth knowledge of Relational Databases (RDBMS) – MS SQL, Oracle
  • Strong technical hands on experience of SQL scripting
  • Strong knowledge of ETL process and of ETL tools, such as Informatica, SSIS
  • Shell scripting / general familiarity with Linux OS
  • Working knowledge of any version controlling tool
  • Basic knowledge of web deployment using Tomcat, WebLogic etc
  • Strong knowledge of any programming language
  • Domain knowledge in Global Information Security and Resilience Standards areas

Lead Office Administrator Resume Examples & Samples

  • Oversee entire cash-out process performed by 5 team members to insure the accuracy of all tasks performed related to RegUSA revenue generation
  • Prepare invoices for our customers, double checking to make sure the transactions were cashed out accurately and correcting mistakes found
  • Submit appropriate reports to Accounting department for auditing
  • Prepare a weekly report of productivity per team member for management
  • All other duties, as assigned by management
  • Associate’s degree in Accounting is preferred
  • 3 to 5 years of business experience, preferably in the area of Accounting
  • Working knowledge of Microsoft Office (Excel, Word & Outlook)
  • Ability to multi task while maintaining established output and accuracy standards
  • Ability to interact with team members in a professional manner

Lead Office Specialist Resume Examples & Samples

  • Answers and directs incoming phone calls to appropriate staff
  • Greets visitors and performs customer service functions
  • Processes and issues monetary vouchers, certificates, and permits according to policies and procedures
  • Researches problems and initiates resolutions utilizing existing policies and procedures
  • Schedules functions, including client registration and client appointment reminders
  • Distributes public health information forms and other program documents
  • Analyzes and maintains program reports, logs, and lists
  • Types and edits documents and makes appropriate revisions
  • Processes, sorts, and distributes incoming and outgoing mail
  • Maintains office equipment

Teller Lead-daniels Office Resume Examples & Samples

  • Process deposits, withdrawals, transfers and loan payment transactions for customers
  • Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders, etc.)
  • Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships
  • Participate and on occasion conduct meetings that include sales, product, operations and customer service information
  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures
  • Monitors the weekly balancing of ATM and the daily processing of deposits and captured cards
  • Coordinate and assist with the dual control vault responsibilities
  • Use good judgment and bank policies when overriding transactions for tellers with less withdrawal/less cash authority
  • Responsible for the verification of deposits in the night and lobby depository
  • Maintain work flow and handle scheduling the tellers
  • Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors
  • Performs cash audits to include all teller cash drawers, ATM, Vault and TCD (if applicable)
  • Responsible for monitoring, controlling teller cash limits and branch cash

Trade Mgmt & Middle Office Team Lead Resume Examples & Samples

  • Monitoring of lifecycle events on Options for EMEA traded OTCs
  • Calculation of coupon, barriers, knockouts and redemptions for Structured Notes, Warrants and Certificates
  • Processing of Observation Notices to Clients
  • Production of MI for Senior Management
  • Cross-training with other process and providing oversight
  • Supervision of People
  • Understanding of financial instruments
  • Solid competency in Microsoft Office, particularly Excel
  • Good team player (displays enthusiasm, confidence & commitment)
  • Strong analytical, problem solving, organizational, and multitasking skills
  • Ability to work independently and efficiently on several assignments simultaneously
  • At least 3 years in finance area
  • Experience of managing small teams

Physician Office Team Lead Resume Examples & Samples

  • Preferred Qualification: Assoicate's Degree by hire date to position
  • Minimum Qualification: Three years of experience working in an administrative support or clinical role in a medical office setting
  • Preferred Qualification: Experience working in a lead role in a medical office setting

Office Service Team Lead Resume Examples & Samples

  • Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Mail Services, Print, Records, Shipping, Receiving, Asset Mgmt
  • Supervise and cross-train staff / activities
  • Adhere to all safety procedures and company policies
  • Ensure quality maintenance of all logs and reporting documentation; attention to detail
  • Operating mailing, copy or fax equipment
  • Provide superior customer service and demonstrate professionalism at all times
  • Perform various support service activities focusing on imaging and printing/fulfillment
  • Perform various support activities focusing on both incoming and outgoing standard, interoffice and accountable mail
  • Utilize onsite resources, software and programs to ensure accountability of deliveries
  • Maintain a consistent and flexible schedule to meet the changing needs of the business
  • Cross train as needed
  • Perform duties and special requests as assigned by management, including all quality control protocols
  • Run and maintain high volume production copiers
  • Operate wide format printers and mounting equipment
  • Lift heavy boxes of paper for storage or production use
  • Handle multiple time sensitive, confidential requests on a daily basis
  • Assemble jobs using binding equipment
  • Ability to multi-task and manage changing priorities
  • Know, understand and adhere to business procedure guidelines at all times
  • Take direction from site manager or team lead as required
  • Participate in cross training of responsibilities as appropriate
  • Maintain all logs and reporting documentation as required
  • Understand and adhere to all safety procedures
  • Minimum of 6 months demonstrated knowledge and experience in a related functional area preferred
  • Minimum of 2 years supervisory or leadership experience
  • Keyboarding and windows environment PC skills required (Word, Excel, and PowerPoint preferred)
  • Experience utilizing Microsoft Outlook required
  • Ability to handle highly confidential documents
  • Familiar with printing devices preferred
  • Ability to lift and/or move items up to 55 pounds or the maximum allowed by current State Law with or without accommodations
  • Ability to stand, sit, and/or walk for long periods of time with or without accommodations
  • Valid Driver’s License and ability to pass MVR
  • Must also be able to pass a client specific background screening

Lead-service Management Office Resume Examples & Samples

  • Manage the service management program
  • Coordinate continual service improvement meetings between service managers, support centers, communication staff, and IT leadership
  • Manage transitions and changes to our service catalog
  • Facilitate OLA / SLA templates and renewals
  • Keep service owners and managers engaged in leading their services for operational excellence
  • Bachelor's degree or equivalent required; Master's degree preferred
  • At least 5 years of relevant work experience as a service management or ITSM professional
  • You understand service management principles and frameworks, as well as their practical applications in different environments
  • You understand and can develop templates for reporting on service data, as well as service level and operating level agreements
  • You will also lead projects related to service management adoption and assist with service management strategy and serve as the Service Catalog process manager
  • You possesses excellent technical, problem solving, time management, communication and customer service skills
  • You are a dedicated and positive individual who can who can work well independently but also thrives in a friendly and collegial team environment
  • You have high standards for customer support, collaboration and accountability
  • ITIL or PMP certification preferred. Higher Education IT experience a plus