Patient Registration Representative Resume Samples

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AL
A Lebsack
Alfreda
Lebsack
7656 Sebastian Harbors
Philadelphia
PA
+1 (555) 207 4268
7656 Sebastian Harbors
Philadelphia
PA
Phone
p +1 (555) 207 4268
Experience Experience
Chicago, IL
Patient Registration Representative
Chicago, IL
Trantow-Pacocha
Chicago, IL
Patient Registration Representative
  • Working knowledge of medical terminology
  • Escalating accounts when necessary
  • Handling a high telephonic volume
  • Carefully reviews all information entered in ADT on pre - registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
  • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department
  • Assists with new employee training as delegated by the Patient Registration Manager
Phoenix, AZ
Emergency Department Patient Registration Representative
Phoenix, AZ
Botsford-Howell
Phoenix, AZ
Emergency Department Patient Registration Representative
  • Collecting accurate and thorough patient demographic data
  • Obtaining insurance information and verifying eligibility and benefits
  • Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
  • Properly identifies the patient to ensure medical record numbers are not duplicated
  • Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
  • Identifies all forms requiring patient/guarantor signature and obtains signatures
  • Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
present
Detroit, MI
Patient Access Representative for ED Registration
Detroit, MI
Anderson, D'Amore and Borer
present
Detroit, MI
Patient Access Representative for ED Registration
present
  • Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints
  • Provide other hospital departments and physician offices with information or materials related to Network Registration processes
  • Maintain a working knowledge of policies and procedures pertaining to registration
  • Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times
  • Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual
  • Dispense information and answers questions regarding the facility and its services
  • Online posting of credit card payments
Education Education
Associate’s Degree
Associate’s Degree
University of San Francisco
Associate’s Degree
Skills Skills
  • Appropriate patient identification
  • Collecting accurate and thorough patient demographic data
  • Obtaining insurance information and verifying eligibility and benefits
  • Determining and collecting patient financial liability
  • Medical Terminology
  • Able to perform basic mathematics for payment calculation
  • Thorough understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Experience in requesting and processing financial payments
  • Intermediate to advanced computer skills
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11 Patient Registration Representative resume templates

1

Patient Registration Representative All Shifts Resume Examples & Samples

  • Appropriate patient identification
  • Collecting accurate and thorough patient demographic data
  • Knowledge of Medical Terminology
2

Patient Registration Representative Resume Examples & Samples

  • Previous experience working with Microsoft Office products
  • Available to work Monday through Thursday from 4:00 pm to 9:00 pm
  • Bilingual in English and Spanish
3

Outpatient Admitting Patient Registration Representative Resume Examples & Samples

  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
  • 1+ years of registration experience within a physician office and/or hospital
  • Ability to work any shift, 40 hours a week, Monday through Sunday
4

Patient Registration Representative Resume Examples & Samples

  • Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
  • 2 years of experience preferred working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
  • Knowledge of charity programs as well as the various government and non-government programs preferred
5

Patient Registration Representative Resume Examples & Samples

  • 1+ years of registration experience within a physician office and/or hospital or some college experience
  • Previous experience working with Microsoft Office products (Word, Excel, & Outlook)
  • Must be able to work part-time, potentially weekends / 20 hours a week
6

Patient Registration Representative All Shifts Resume Examples & Samples

  • 1+ years of registration experience within a physician office and / or hospital, or some college experience
  • Previous experience working with Microsoft Office products (Word, Excel, and Outlook)
  • Ability to work any shift, 40 hours a week, Monday - Sunday
7

Patient Registration Representative Resume Examples & Samples

  • Professional Certification through AAHAM, NAHAM or HFMA preferred
  • One year experience in a hospital and/or health care setting in registration, billing, cash collections or insurance verification preferred. As well as firm understanding of medical terminology
  • Maintains working knowledge of applicable federal, state, and local laws and regulations
  • Proficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook. Also ability and understanding to use office equipment such as printer, scanner, fax and copier. Aptitude for timely data entry
  • Communicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette. Fluency in both English and Spanish preferred
  • Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
  • Excellent problem solving and conflict management skills are essential, as decisions and judgment utilized by the incumbent impact the overall operations and workflow
  • Provide/obtain appropriate documents to/from patients to align with federal, state and local laws and regulations as well as hospital/department processes
8

Patient Service Representative Prmo Outpatient Pre Registration Resume Examples & Samples

  • Excellent communications kills, oral and written
  • Ability to analyze data, perform multiple tasks and work independently
  • Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
9

Lead Patient Registration Representative Resume Examples & Samples

  • Trains new staff on Patient Access duties, as well as company and department policies and procedures
  • Conducts performance reviews and counseling sessions
  • Prepares monthly work schedule for the department; includes scheduling PTO and minimizing overtime
  • Reviews all department hours and submits to payroll
  • Responsible for covering any open Patient Access Representative shifts in the facility in the event no one is available
  • All members of the team are responsible for ensuring the facility is cleaned and well maintained
  • Demonstrates ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment
  • Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service
  • Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills
  • Reviews and processes patient registration forms and medical records ensuring they contain all necessary documents
  • Complete and balance all daily transaction paperwork
  • Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
  • Follows and maintains current knowledge of company and department policies and procedures
  • Ability to flex schedule to meet the department needs to include longer scheduled shifts and may include night, weekend and holiday coverage
  • Must be able to perform duties in a fast paced/stressful environment
  • The employee is required to have close visual acuity
  • Associate’s degree or 4 years of relevant experience required
  • Minimum of 4 years of face to face customer service experience is required
  • Minimum of 2 years of management experience is required, including experience in interviewing, talent selection, and employee development
  • Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course
  • Experience providing customer service to patients and their families is preferred
  • Experience working in an Emergency Department is preferred
  • Experience working with patient records and charts is preferred
  • Understanding of insurance plans is preferred
  • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers
  • Must be self-driven and possess the ability to work in teams with minimal daily supervision
  • Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
10

Patient Registration Representative Resume Examples & Samples

  • Possesses Patient Registration or financial counseling or insurance and medical terminology experience
  • Working knowledge of Excel, Word
  • Ten-key
  • AA degree preferred
  • Two years experience in a medical setting with inpatient or outpatient admitting preferred
11

Patient Registration Representative Resume Examples & Samples

  • CPR Certified
  • Related experience in a medical setting
  • Working knowledge of Excel, Word, and Ten-key
  • At least one year of college studies
  • Two years experience in a medical setting
  • Course in medical terminology
  • Knowledge of insurance and usage of a clinical information system to perform data entry
12

Patient Registration Representative Resume Examples & Samples

  • Previous Patient Registration or financial counseling or insurance and medical terminology experience
  • Working knowledge of Excel, Word and Ten-Key
  • CPR Certification within 90 days
13

Patient Registration Representative Resume Examples & Samples

  • Previous experience in a medical setting
  • Two years experience in a medical setting with inpatient or outpatient admitting
  • Patient Registration or financial counseling or insurance and medical terminology experience
14

Patient Access Representative ED Registration Resume Examples & Samples

  • Answer the telephone in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders
  • Access the proper Epic application and accurately enters information necessary to begin / complete the registration process
  • Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff
  • Demonstrate efficiency and familiarity with all Epic application responsible to complete functions of the position
  • Supports the training of Department new hire staff including volunteers
  • Provide St. Luke’s Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system
  • Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints
15

Patient Access Representative for ED Registration Resume Examples & Samples

  • Dispense information and answers questions regarding the facility and its services
  • Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary
  • Responsible for identifying, collecting, and recording self pay, or co pay and/or deductibles when applicable prior to or at time of registration
  • Responsible for accurate transcribe outpatient orders
16

Patient Registration Representative Resume Examples & Samples

  • Registration: Greets & registers patients for various medical care in the clinic setting potentially in a 24 hour, 7 day a week environment & in a highly active fast paced setting such as the Emergency department
  • Communicate to the patient the Northwest's policy on payment of services or prepayment when significant patient liabilities are identified
  • Appointing & Messaging: Takes messages as required according to scripts & guidelines
  • Regulatory/Organizational Compliance: Explains & requests patients to sign regulatory forms such as consent & release forms as required
  • Is knowledgeable & maintains compliance w/ CMS by accurately completing Medicare Secondary Payer screening information
  • Demonstrates responsibility in handling supplies & equipment in a cost-effective manner & according to standards such as policies, procedures, & infection control guidelines
  • Excellent organizational skills, flexibility & ability to switch tasks frequently
  • Final candidates will need to complete Contact Center Simulation assessment within minimum competency score of fiftieth (50th) percentile or higher
  • Previous hospital or ambulatory clinic registration experience preferred
17

Patient Registration Representative Resume Examples & Samples

  • Handling a high telephonic volume
  • Discussing and making payment arrangements when applicable
  • Escalating accounts when necessary
  • Limited work experience
  • Works on simple tasks using established procedures
  • Depends on others for guidance
18

Registration Representative Ed-patient Access Resume Examples & Samples

  • Communicates professionally with an acceptable use of English and spelling
  • Works independently in most situations while multitasking
  • Capable of working with people of various diverse backgrounds
  • Typing skills equal to 20 words per minute net
  • Knowledge of PFS procedure (preferred)
  • Successful completion of Florida Hospital Registration Training class (training will be provided post-hire, if not previously completed) (preferred)
19

Patient Registration Representative Resume Examples & Samples

  • Obtains information to conduct registration and pre-registration of patients. Updates patient demographic and health insurance information and verifies insurance eligibility
  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practices per the state of MN and federal regulations
  • Provides Important Letter to Medicare/Tricare for appropriate patients according to HCFA regulations and department policy
  • Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers. Triage phone calls in a timely and professional manner
  • Maintains bed control functions and assists clinical staff with the discharge function as requested
  • Copies, faxes, and prints documents. Sorts incoming and outgoing mail
  • Enters deceased patient information into the Death Record Log
  • Assists with new employee training as delegated by the Patient Registration Manager
  • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24 hours a day, 7 day a week department
  • Must have the ability to use multiple computer systems simultaneously
  • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payor requirements
  • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy
  • Keyboarding and 10-key computer skills. Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
  • Skilled in entering data and calculating items for processing
  • Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
  • Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
  • Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
20

Lead Registration Representative Patient Access Altamonte Springs Resume Examples & Samples

  • Uses discretion when discussing employee/patient related issues that are confidential in nature
  • Responsive to ever-changing matrix of hospital needs and acts accordingly
  • Self-motivator and quick thinker
  • Minimum of one (1) year of experience in Patient Financial Services department or a related area, such as, registration, finance, collections, customer service, medical office, or contract management
  • High school diploma or GED (Preferred)
21

Patient Registration Representative Resume Examples & Samples

  • Applicable education and/or training can be used to balance a lack of experience High School diploma, GED or equivalent
  • Thorough understanding of insurance policies and procedures
  • Knowledge of charity care programs as well as the various government and non-government programs
22

Patient Registration Representative Resume Examples & Samples

  • Actively participates in creating and implementing improvements
  • Obtains information to conduct registration and pre-registration of patients
  • Updates patient demographic and health insurance information and verifies insurance eligibility
  • Answers multiple phone lines, takes calls from patients, family members, physicians, other hospital staff and external customers
  • Triage phone calls in a timely and professional manner
  • Copies, faxes, and prints documents
  • Sorts incoming and outgoing mail
  • Understands need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy Keyboarding and 10-key computer skills
  • Working knowledge and ability to use Microsoft office suite, proficient in email and internet use
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
  • Data Entry: Skilled in entering data and calculating items for processing
  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
  • Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
23

Patient Access Representative For ED Registration a Resume Examples & Samples

  • Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times
  • Communicate effectively with all departments to meet customer needs
  • Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual
  • Maintain knowledge of current insurance regulations and policies. Responsible for contacting insurance companies to verify benefits when applicable
  • Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website
  • Online posting of credit card payments
  • Responsible for sign in registry for vendors and clergy, providing churches and clergy information when needed
  • Provide other hospital departments and physician offices with information or materials related to Network Registration processes
24

Weekends Patient Registration Representative Resume Examples & Samples

  • Determining and collecting patient financial liability
  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and / or clearance
  • Must be able to work Saturdays and Sundays 7 AM - 7 PM
25

Patient Registration & Scheduling Representative Resume Examples & Samples

  • 2 or more years working in customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience. working directly with a patient population regarding insurance and finances
  • Must have ability to multi-task between several computer systems
  • Knowledge of basic Microsoft office programs and 10-key skills, including data entry
  • Able to develop effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
  • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payer requirements