Patient Registration Representative Job Description
Patient registration representative
provides assistance to patients/physician office personnel by explaining various procedures and informing them of appointment time and pre-registration time.
Patient Registration Representative Duties & Responsibilities
To write an effective patient registration representative job description, begin by listing detailed duties, responsibilities and expectations. We have included patient registration representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Properly handles credit card transactions in accordance with PCI-DSS standards and guidelines
If required by facility, inventories and stores patient’s valuables following proper procedure
Works with physician offices and clinical areas to collect and share patient information and to help update these stakeholders on changes in Patient Registration requirements, processes or programs
The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position
Prepares monthly work schedule for the department
Provide front line customer service including reception and registration
Interview patients and family to obtain required demographic and financial data, completing consents, and collecting valuables and deposits
Assist patients requesting financial assistance through financial aid programs, processing all necessary paperwork
Participate in quality improvement activities of the Medical Center and Emergency Department
Collect and enter all financial data, and insurance verifications
Patient Registration Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Registration Representative
List any licenses or certifications required by the position: CHAA, CHAM
Education for Patient Registration Representative
Typically a job would require a certain level of education.
Employers hiring for the patient registration representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Medical Terminology, Education, Medical, Healthcare, Communication, Business, Spanish, English, Health Care
Skills for Patient Registration Representative
Desired skills for patient registration representative include:
Medical terminology
Charity care programs the various government and non-government programs
Excel
Word
Microsoft Office products
Insurance policies and procedures and patient care settings
ED Registration
Maternity
OP Registration
Desired experience for patient registration representative includes:
Current BLS for the Healthcare Provider
One year experience in a hospital and/or health care setting in registration, billing, cash collections or insurance verification preferred
Communicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette
Provide/obtain appropriate documents to/from patients to align with federal, state and local laws and regulations hospital/department processes
One-year experience in a hospital and/or other health care setting preferred
Proficiency in the use of computers
Patient Registration Representative Examples
1
Patient Registration Representative Job Description
Job Description Example
Our innovative and growing company is looking for a patient registration representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient registration representative
- Manage the patients’ Medical Charts, files and admission
- Act as professional liaison with patients and family
- Oversee outside medical center requests for patient information
- Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services
- Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information
- Interview patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information
- Assist patients requesting financial assistance through financial aide programs, processing all necessary paperwork
- Serve as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts
- Initiates electronic inquiries to payers and obtains eligibility and benefit information, creates patient payment estimates, explains information to patient and collects patient out of pocket expenses at registration
- Reviews scripts for accuracy
Qualifications for patient registration representative
- 6+ months of Medical Insurance experience - Explanation of benefits, coverage, payments
- 6+ months of Healthcare industry experience - Hospital, doctor's office, insurance providers
- Must type 35 words per minute, and the ability to learn other software programs as needed
- 2 or more years working in customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience
- Must be able to follow directions and to perform work according to department standards
- High School Graduate with 3 years experience in a healthcare environment , associate degree a plus
2
Patient Registration Representative Job Description
Job Description Example
Our company is hiring for a patient registration representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient registration representative
- Admits patients to the hospital
- Cross-trains and maintains competence with other departmental positions
- Schedules appointments for patients in 28 Ambulatory Care Center Clinics
- Communicates with patients and clinical personnel to accurately schedule patients for prescribed procedures
- Greet patients and visitors, respond to questions/concerns and directs them to appropriate location
- Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties
- Determine and accept required payments, including co-pays and deductibles
- Completing patient registration
- Answering and triaging incoming phone calls to get to most appropriate department-nursing, medical records, providers and/or scheduling
- Maintain the medical records, including responding to requests for records, correspondences with outside agencies, and filing.ies, and filing
Qualifications for patient registration representative
- A minimum of two (2) years of college preferred
- Must be able to work 40 hours a week within the operating hours of the site, M - F
- Six months to one year post high school education required
- Mosaiq EMR experience strongly preferred
- Will train inexperienced individuals if necessary
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
3
Patient Registration Representative Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient registration representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient registration representative
- Explain processes and form to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required
- Assign beds to patients under the direction of Patient Placement Coordinator and/or unit based competencies to ensure patient safety
- Participate in special projects or data collection as needed
- Update bed board, if applicable, throughout the day with orders generated through eCare
- Use and update the electronic bed board for viewing, updating, opening, closing available beds and assigning patients to beds, if applicable
- Greets and directs patients and visitors presenting to all patient access areas within Swedish Health Services
- Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information
- Demonstrates Culture of Safety values in daily operations
- Interviews patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information
- Validates patient’s signature for consent/financial responsibility acknowledgement
Qualifications for patient registration representative
- Bilingual skills desirable (English/Spanish)
- HS Diploma with experience in hospital revenue cycle registration or billing preferred but not necessary
- Experience in hospital billing or registration preferred
- Minimum two years patient registration, insurance processing or appointment scheduling, preferred
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related 2 years preferred
- Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
4
Patient Registration Representative Job Description
Job Description Example
Our innovative and growing company is looking for a patient registration representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient registration representative
- Using computerized scheduling systems, schedules procedures and prioritizes with appropriate locations and departmental requirements assuring timeliness, correct sequencing and proper preparations
- Conducts patient interviews with compassion and confidentiality maintain
- Greet patients and visitors, responds to questions/concerns and directs them to appropriate location
- Use and updates the electronic bed board for viewing, updating, opening, closing available beds and assigning patients to beds, if applicable
- Demonstrate Culture of Safety values in daily operations
- Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
- Validate patient’s signature for consent/financial responsibility acknowledgement
- Verify patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate
- The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility
- Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process anticipating and responding to the non-clinical needs of patients and their families
Qualifications for patient registration representative
- Six (6) months or more experience as a receptionist/clerical in a medical office environment, strongly preferred
- Good customer service and phone etiquette skills a must
- 2 years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles preferred
- Familiarity with healthcare billing and diagnostic coding preferred
- Minimum of one year customer service or data entry experience in a healthcare environment preferred
- Experience in primary care setting - scheduling, entering charges, making referrals and following up, getting prior authorizations from insurance companies
5
Patient Registration Representative Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient registration representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient registration representative
- Ensure each account is registered accurately and completed prior to final billing
- Collect deposits and/or co-payments as appropriate
- Update incomplete registration data
- Assist manager with staffing schedules and time card completion
- Maintains confidentiality of records or medical center information at all times
- Develop and maintains the Patient Safety Database
- Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process
- Develop and maintain the Patient Safety Database
- Provide staff support to a variety of committees
- Assist manager with staffing schedules and time care completion
Qualifications for patient registration representative
- 2 years’ Experience in a medical setting with inpatient or outpatient admitting
- Two or more year’s job related experience in a medical customer service setting
- One year of job related experience and basic knowledge of computer operations
- 1-3 years of experience with registration, insurance verification, and/or patient accounts preferably in a hospital or medical office is preferred
- Must have strong customer service skills and ability to work in a fast paced environment
- Minimum 6 months of customer-facing customer experience working role either employed or as a volunteer basis