Patient Registration Job Description
Patient registration
provides referral to external agencies and/or third-party vendors which may provide financial assistance, including state and government-based programs and assists patient with the completion of payment assistance program applications.
Patient Registration Duties & Responsibilities
To write an effective patient registration job description, begin by listing detailed duties, responsibilities and expectations. We have included patient registration job description templates that you can modify and use.
Sample responsibilities for this position include:
Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
This position will be primarily supporting our Mental Health/ Integrated Services Department, with possible rotation within our Primary Care clinic as well
Determines purpose for call and initiates the scheduling patients in EPIC Hyperspace
Perform insurance verification
Excellian experience helpful
Additional duties may include collecting copayments, answering phones, assisting family members, and conducting research for prior hospitalization records and account folders
Day to day oversight of 4 employees
Posting surgical cases in ambulatory and main OR
Coding and Billing surgical and hospital charges
Chart Audit for HIM database
Patient Registration Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Registration
List any licenses or certifications required by the position: CPR, BLS, CHAM, CHAA, CHAM/CHAA, HBI, BCLS
Education for Patient Registration
Typically a job would require a certain level of education.
Employers hiring for the patient registration job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Education, Medical, Healthcare, Medical Terminology, Graduate, Associates, General Education, Health Care, Statistics, Reading
Skills for Patient Registration
Desired skills for patient registration include:
Medical terminology
Charity care programs the various government and non-government programs
Medicaid
Accident/third party liability requirements
Notification
Plan requirements for authorization
Pre-certification
Referral
Understanding of insurance contracts
Quickly connecting with customers and employees
Desired experience for patient registration includes:
Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements
Able to perform the registration functions of a Registration Specialist I & II
Able to float to all other areas of Patient Access
A minimum of two years recent experience in Hospital Registration, and/or Admission procedures
Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities
Proven ability to interact with the public in a positive and caring manner, with a high degree of customer service skills
Patient Registration Examples
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Patient Registration Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient registration. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient registration
- Assisting with performance evaluations
- Cross covering at the front desk as needed
- Oversight at satellite office in White Marsh
- Provides instructions to patients and directs patients through appropriate services, maintaining clinic flow
- Audits encounter data entry and all documents for accuracy at check-out
- Maintains training manuals with up-to-date policies and procedures and task specific competency documentation
- Activates 9-1-1 for emergency response and participates in site emergency drills
- May float to other clinics within the service line
- Greeting and intake of patients
- Updating medical record information
Qualifications for patient registration
- Successful completion of a Windows operating system training course preferred
- Previous experience in a hospital or medical office setting preferred
- Proficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook
- High school graduate with course work in business subjects
- Minimum one year work experience in office environment, preferably in a healthcare setting
- A demonstrated ability to use PC based office productivity tools
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Patient Registration Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient registration. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient registration
- Other front office duties as directed
- Utilizes strong customer service skills and promotes philosophy of patient centered care to meet the needs of all visitors/guests
- Welcomes visitors, provides non-clinical information, takes messages, collects co-pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area
- Arranges any accommodation or interpreter services needed for the patient visit
- Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times
- This position may be required to float to other departments at the discretion of the manager based on clinic needs
- Greeting patients and visitors, in person or on the telephone in a high volume environment
- Answering telephone calls in a detail oriented and effective manner within minimum rings
- Verify all patient information and insurance details
- Page medical employees as needed
Qualifications for patient registration
- At least one year of registration experience is preferred
- Effective interpersonal and communication skills in order to acquire needed information and maintain cooperative working relationships with physicians, staff, and patients, required
- One (1) year of experience in an office administrative, customer service, or medical office support position, preferred
- May exercise independent judgment and decision making based on Hospital wide needs
- Maintains all required records for the department
- Conducts annual Performance reviews for designated personnel
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Patient Registration Job Description
Job Description Example
Our company is growing rapidly and is hiring for a patient registration. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient registration
- Accurately pre-registers patients into the electronic medical record
- Performs timely and accurate pre-registration
- Accesses insurance verification programs such as One Health Port, Passport, Availity, Confirms insurance information to confirm eligibility and coordination of benefits
- Answer phone calls, take accurate messages, refer calls to appropriate staff, and provide requested information
- Warmly greet visitors and respond to questions
- Determine the urgency of patient needs and arrange for appropriate assistance if needed
- Assist in transporting patients by wheelchair when necessary
- Access registration Patient Work queue to resolve issues prior to patient arrival
- Register new patients during appointment scheduling
- Schedule patient appointments per provider guidelines timely and accurately
Qualifications for patient registration
- In the absence of Manager and Director, may discipline staff member if required
- Experience working within multiple screens
- Working knowledge of hospital based information systems including insurance verification, electronic scheduling and electronic medical record
- Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
- Must demonstrate problem-solving abilities and high attention to detail
- Must be able to stand, walk, sit and move freely for extended periods of time
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Patient Registration Job Description
Job Description Example
Our innovative and growing company is hiring for a patient registration. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient registration
- Accurately document on patient account when follow up is needed
- Obtains proper authorizations
- Scans authorizations into patient account
- Coordinate translation services when necessary
- Advocate for patient by encouraging their families to actively participate in their care
- Resolve patient billing and reimbursement problems in cooperation with billing staff
- Obtains Advance Directive and Medicare information
- Regular, consistent, on - site, and timely attendance
- Schedules patient appointments for designated departments
- Provides testing instructions to assure smooth services
Qualifications for patient registration
- Patient Registration Specialist interested should have 1-2 years of experience with basic office skill knowledge
- Experience with medical billing and EPIC software is a plus
- At least 1 years of progressive experience in a related health care field setting (emergency room, and/or admitting department)
- Must have Microsoft Office Experience and excellent typing skills
- Familiarity with admissions policies and procedures
- Type accuracy of 85%
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Patient Registration Job Description
Job Description Example
Our growing company is hiring for a patient registration. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient registration
- Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle
- Updates system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations / certifications / medical necessity guidelines are met
- Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
- Identifies and communicates to management recommendations for process improvement
- Follows all department processes and policies as required and updated
- Assures proper identification of patients presenting for services following the proper departmental procedures
- Supervises and evaluates partners
- Provides assistance, guidance and direction to patients, visitors and physicians
- Greets patients, physicians and visitors in a professional manner using AIDET
- Assures that patients are tended to by informing specific departments of their arrival
Qualifications for patient registration
- High School graduate degree or equivalent
- Must be able to type 25 words per minute and pass a clerical examination
- High School Graduate or equivalent, or minimum of five (5) years of registration/insurance/medical office experience
- Must have working knowledge to operate a computer in a window based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence
- Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Access patient charts by electronic methods