Patient Care Supervisor Job Description

Patient Care Supervisor Job Description

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Patient care supervisor provides exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.

Patient Care Supervisor Duties & Responsibilities

To write an effective patient care supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included patient care supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Supervise Patient Care Coordinators, and/or other assigned staff at the DHC and direct clerical functions of a DHC patient care population
Interview and hire candidates using DHC and UW Medicine Studer hiring process
Develop and implement standards of performance, expectations, and assignments
Direct and schedule staff according to DHC needs and communicate such to manager
Evaluate and actively solve problems
Identify learning needs of staff
Act as a resource person and role model to staff
Be a super-user/expert trainer for endoscopy procedure documentation software
Provide feedback on job performance to Patient Care Coordinator and/or other assigned staff and keep manager apprised
Conduct annual performance reviews and recommend disciplinary actions, if needed

Patient Care Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Patient Care Supervisor

List any licenses or certifications required by the position: BLS, ACLS, CPR, IV, AONL, ANCC, BSN

Education for Patient Care Supervisor

Typically a job would require a certain level of education.

Employers hiring for the patient care supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Nursing, Science, Education, Associates, Healthcare, Leadership, Graduate, Patient Care, School of Nursing, Public Relations

Skills for Patient Care Supervisor

Desired skills for patient care supervisor include:

Emergency procedures and protocols
Code teams
Development of protocols
Patient population served in area of responsibility
EMR and performance management
McKesson Horizon program
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to demonstrate ethical behavior in diverse situations
Ability to influence these factors in a positive way
Ability to use industry standards

Desired experience for patient care supervisor includes:

Develop, review, and maintain policies and procedures directly related to the role of the Patient Care Coordinator in the DHC
May develop and implement formal in-service education for department Patient Care Coordinator and Patient Services Specialist staff
Be an expert trainer for new and existing Patient Care Coordinators
Complete annual respiratory fit test, TB test, influenza vaccination, and any other vaccination required by Employee Health
Resolve patient complaints
As a front-line supervisor, act as a resource for DHC physicians and residents on clinical and non-clinical services

Patient Care Supervisor Examples

1

Patient Care Supervisor Job Description

Job Description Example
Our company is looking for a patient care supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient care supervisor
  • Directly supervises registered/licensed nursing staff and other patient care staff (CMA, MA, LPN, RNs )
  • Provide leadership to Pre/Post, PACU, and OR
  • Supervise a staff of Patient Care Representatives in evaluating their work loads of sales orders, returns and troubleshooting
  • Primary support liaison for Neuromodulation team to help facilitate positive communication with Billing and Collections, Sales, Technical Support and Health Economics & Reimbursement team to develop training and systems that help expedite timely processing of orders, returns and complaints
  • Responsible for monthly reporting of PCR Team’s activity via productivity logs and continual tracking using customer relationship management system
  • Responsible for working with IT/IS and Sr
  • Primary intermediary for patients regarding problems and concerns on all patient product issues, billing issues, product information, sales orders, returns and delivery information
  • Responsible for evaluating performance and providing training and support to PCRs to ensure that staff’s core competencies are developed and maintained
  • Responsible for working with the Neuromodulation Team and Sr
  • Responsible for providing support to Patient Care team in educating patients, sales staff and customers about processes and supporting/required documentation
Qualifications for patient care supervisor
  • Responsible for knowledge and familiarization with SCS procedure
  • Computer literacy (Microsoft Office Applications, MS Access) required
  • The Patient Care Supervisor (PCS) is accountable for administrative supervision of the hospital during the evening, weekends, and designated holidays hours
  • Acts as a role model for the vision and values of Shawnee Mission Medical Center
  • Collaborates with patients, families, physicians and associates to meet customer needs and expectations in a patient focused/healing environment
  • Implements nursing interventions according to the plan of care, hospital policies, procedures and protocols
2

Patient Care Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of patient care supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient care supervisor
  • Collaborates with physicians and other disciplines to provide quality patient care
  • Responsible for the surgery call process after regular surgery hours, and facilitates emergency surgery scheduling with physicians
  • Provides Nursing House Supervision on evening, night and weekend shifts
  • Functions as a supervisor in the Emergency and CDART clinical setting, serves as a resource, educational support, communication liaison, and role model of professional nursing practice
  • Direct staff to carry out responsibilities according to department policy
  • Evaluate clinical performance of all patient care staff through performance evaluation and on site supervisory visits
  • Review schedule planners weekly with each staff member for appropriate utilization of time and visit frequency for each patient
  • Review documentation of personnel to assure that it is appropriate, complete and accurate
  • Receive phone calls from field personnel to assure that it is appropriate complete and accurate
  • Receive phone calls from field personnel regarding active patients
Qualifications for patient care supervisor
  • Insure professional standards of community nursing practice are maintained by all nurses providing care
  • Responsible for orientation of all field staff
  • Provide staff development programs as required
  • Demonstrate clinical expertise and communication skills
  • Skills to problem solving
  • Skills to work with varied type team members
3

Patient Care Supervisor Job Description

Job Description Example
Our innovative and growing company is hiring for a patient care supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient care supervisor
  • Two (2) year of supervisor experience home health (Preferred)
  • Supervises staff performance management and staff development, including required education for staff (will cover the staff of the Heart Hospital 3rd floor)
  • Participates in planning, implementing, coordinating and evaluating patient care activities, staff education, coordinating new hire orientation, and management activities as delegated by the Patient Care Manager (PCM)
  • Under the general direction of the Patient Care Delivery Director, supervise and coordinate the patient care support staff
  • Assure Hospice trained and competent staff are available to provide care
  • Assure inservice/continuing education opportunities are available to keep staff skills upgraded
  • Direct and manage the clinical services for the Hospice Program in assigned geographic area
  • Maintain and support Hospice interdisciplinary team
  • Participate in Hospice Program and Agency-wide performance improvement activities
  • Assure compliant and appropriate intake, referral management, authorization, and OR Scheduling by PCC staff
Qualifications for patient care supervisor
  • RNs hired prior to 2/2012 are not required to have a BSN to continue in their non-leadership role as an RN
  • Requires excellent customer service, interpersonal and communication skills, both written and oral
  • Computer and math skills strongly preferred
  • Must have good personal hygiene and be able to work flexible days and hours
  • Completion of Patient Care Supervisor competencies within 90 days of employment required
  • Completion of a certified nurse or medical assistant program
4

Patient Care Supervisor Job Description

Job Description Example
Our growing company is looking to fill the role of patient care supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient care supervisor
  • Assure compliance with ambulatory division standards for scheduling, linking appointments, telephone service standards, referral process coordination, financial pre-authorization and financial clearance, and other standard operating procedures
  • With delegated authority, assure timely charge capture processes within the MICC
  • Schedule employees, review/approve leave requests
  • Train PCC and PSS staff
  • Prepare and maintain policies and procedures for PCC and PSS functions those concerning referrals, charge capture, maintenance of office equipment, and stocking and supplies for MICC and rural clinics, as needed
  • Active member of MICC leadership team
  • Schedule surgeries directly into the OR using Pathways Healthcare Scheduling (PHS)
  • Cancel surgeries and manage OR block time
  • Coordinate anesthesia and be responsible for scheduling and ensuring pre-anesthesia works-ups are completed
  • Schedule post-surgery diagnostic procedures or follow-up appointments for the patients
Qualifications for patient care supervisor
  • Must have a BSN or working towards a degree (must complete degree within five (5) years)
  • Must have 3-5 years demonstrated working experience in an acute care setting as a registered nurse
  • CPR required for healthcare providers
  • Requires completion of a bachelor's degree from an approved School of Nursing
  • Manage regulatory (ie
  • Supervise PCCs, PSSs and/or other assigned staff
5

Patient Care Supervisor Job Description

Job Description Example
Our growing company is looking for a patient care supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient care supervisor
  • Direct and schedule staff according to needs and communicate such to manager
  • Demonstrate ability to identify learning needs of staff
  • Provide feedback on job performance to PCCs and/or other assigned staff and keep manager apprised
  • Conduct annual performance reviews and recommend disciplinary actions
  • Develop, review, and maintain policies and procedures directly related to the role of the PCC and PSS in assigned clinic
  • May develop and implement formal in-service education for department PCC and PSS staff
  • Expert trainer for new and existing PCC
  • Coordinate pre- and post-op teaching visits with nursing staff
  • Complete annual respiratory fit test, TB test, influenza vaccination, and any other vaccinations required by Employee Health
  • As a front-line supervisor, act as a resource for physicians and residents on clinical and non-clinical services
Qualifications for patient care supervisor
  • 1 year leadership experience (charge nurse, supervisor, team lead)
  • Responsible for the daily operations of the therapeutic apheresis unit
  • Products (HCT/P) to include scheduling and compliance with standard operating procedures, applicable industry standards such as FACT and AABB, or manufacturer requirements
  • Discusses procedures and medical issues with patients, families, and physicians
  • Maintain level of expertise and enhance professional growth
  • Provide clinical supervisory oversight to facilitate the management of the patient's plan of care and achievement of clinical and functional outcomes

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