Patient Care Manager Job Description
Patient care manager
provides leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor - Ability to supervise, coach, mentor, train, and evaluate work results - Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care - Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice - Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment - Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care - Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility Our Mission: To Care, To Educate, To Discover Our Vision for the SHC Experience: Healing humanity through science and compassion, one patient at a time.
Patient Care Manager Duties & Responsibilities
To write an effective patient care manager job description, begin by listing detailed duties, responsibilities and expectations. We have included patient care manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Support the shared governance philosophy, mentors and partners with staff to provide leadership in this model
Acting as a member of the patient care service are Leadership Team and collaborates with and guides the interdisciplinary team members in achieving patient outcomes
Formulating objective, measurable goals consistent with the Hospitals’ mission, vision and patient care principles
Serve as a facilitator and liaison among administration, departments, and clinical staff to ensure cost-effective utilization of products, technologies, services, and processes
Provide education on value analysis principles and the value analysis policies and procedures to all hospital staff
Assures agency compliance with all applicable laws, regulations and standards
Provides leadership and direction for the patient care delivery systems of a small-to-mid size medical facility within our organization
Identifying and responding promptly and appropriately to legal/risk management patient care issues
Ensuring excellence in clinical nursing practice and delivery of patient care and facilitating
Implementing and ensuring compliance with standards of nursing practice, which promotes optimal health care delivery while meeting all regulatory requirements
Patient Care Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Care Manager
List any licenses or certifications required by the position: CPR, BLS, OCN, ACLS, CEU, UNMATCHED, AONE, ANCC, ED, CNOR
Education for Patient Care Manager
Typically a job would require a certain level of education.
Employers hiring for the patient care manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Social Work, Science, Education, Graduate, Healthcare, Leadership, Management, Health Care, Administration
Skills for Patient Care Manager
Desired skills for patient care manager include:
Principles
Administration
Coordination
Current theories
Emerging technologies
Health care system
Hospital and department/unit standards
Laws
Leadership
Practices
Desired experience for patient care manager includes:
Ensure staff participation on quality improvement teams, the peer review process and medical record review
Develop and analyze the Labor and Delivery Unit schedule assuring that staffing patterns correspond to budget assumptions
Completes performance reviews, clinical ladder application and individual goals for growth
Focus on MD satisfaction and MD communication
Ensure that all care team members provide clinical and technical aspects of care in accordance with established policies and procedures and standards of care and practice specific to the patient population
Effectively communicate and create a shared responsibility by involving staff in daily operations, organizational changes, deliberations and decisions
Patient Care Manager Examples
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Patient Care Manager Job Description
Job Description Example
Our company is hiring for a patient care manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient care manager
- Act as a clinical resource/mentor to staff
- Evaluate individual and team performance on all shifts
- Assure compliance with Federal, State, The Joint Commission, DOH and practice standards
- Ensure RNs are progressing the POC
- Participate in the preparation, monitoring, analyzing and maintenance of annual operating, capital and human resource budget
- Complete performance reviews, clinical ladder application and individual goals
- Assessing data to determine the process, technology, personnel and facility needed to deliver care in a designated patient care area
- Interviewing, hires/terminates, disciplines, rewards and evaluates patient care staff
- Conducting care team performance evaluations and facilitates peer evaluation
- Analyzing patient length of stay compared to established benchmarks
Qualifications for patient care manager
- Modifying delivery system as indicated
- Monitoring selection and use of unit supplies, technology, equipment
- Developing and managing the unit budget as established
- Direct and support staff with clinical problems that may arise and ensures standards and protocols are adhered to
- Facilitate interdisciplinary patient care to provide quality outcomes
- Provide support and follow through on high risk patient issues
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Patient Care Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient care manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient care manager
- Review and consult with the Director/Manager on adjusted staffing needs according to patient acuity
- Participate in the interview process for hiring new staff and makes recommendations
- Provide staff development concerning diagnostic, studies, disease entities, policy or procedural changes
- Supervising clinical personnel
- Department orientation
- Staff education and evaluation process
- Department policies/procedures and budget
- Ensuring service excellence to patients
- Supervision of the inpatient units
- Replacement of sick calls
Qualifications for patient care manager
- Handling incidents / accidents
- Bed flow management
- Build a reoccurring and frequent cadence for customer discussions
- This position is part of the Excellent Transitions program
- Will be responsible for coordinating care of patients at high risk for hospital readmission
- Experience coordinating care for patients with chronic, complex medical conditions and/or multiple psychosocial factors
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Patient Care Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a patient care manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient care manager
- Maintain a value analysis project tracker that includes savings
- Coordinate and facilitate product reviews/evaluations and standardization of products
- Encourage standardization of products, processes, policies, and protocols as supported by clinical evidence and data
- Collaborate with administrative and nursing staff members to develop methods for using value analysis to improve patient, family, employee, and physician satisfaction
- Maintain awareness of quality improvement and assurance activities and promote institutional quality programs within the value analysis program
- Collaborate with hospital- and system-level departments and staff to monitor and report on compliance of implemented changes in products, services and processes
- Coordinate or facilitate periodic system value analysis meetings with (as appropriate) individual hospital value analysis leads/professionals, administrators, project managers, departmental heads
- Develop a holistic multi-year product strategy for assigned products including robust segmenting, targeting, positioning and winning value propositions
- Take ownership for market success of patient care unit products
- Lead innovation for patient care unit segment and select ideas based on customer and business criteria
Qualifications for patient care manager
- Demonstrated presentation skills, including the ability to facilitate and lead groups
- Ability to develop positive, beneficial relationships with others
- Knowledge of and demonstrated experience in computer skills including spreadsheet and word processing, electronic mail, web-based activities, and the utilization of automated systems used in inventory replenishment and distribution activities
- An equivalent combination of education and experience may substitute for stated requirements
- Healthcare experience with a focus on the patient care unit / nursing
- Product management experience with hardware and/or software products in medical device field
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Patient Care Manager Job Description
Job Description Example
Our growing company is hiring for a patient care manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient care manager
- Coordinates patient care services for an assigned group of patients
- Provides case management as described in state regulations
- Assists Director of Nursing with development and implementation of policies for, and keeps records of criteria for admission to service, case assignments and case management
- Informs appropriate staff about home health statutes and administrative rules
- Demonstrates effective knowledge of the federal and state regulations governing home health agencies and the ability to ensure compliance with them
- Assists Director of Nursing with installation of improved work methods and procedures to ensure achievement of objectives of the agency
- Interprets and transmits policies of the agency to the assigned staff
- Reports to the Director of Nursing regarding changes that might affect the clinical operations of the agency
- Coordinates and participates in patient care conferences
- Assists with orientation of new staff prior to patient contact
Qualifications for patient care manager
- Knowledge of medical terminology, hospital operations, and hospital equipment
- Acts as preceptor for new staff
- Participates in continuing education for staff to include preceptorship, orientation and in-services
- Conducts and documents on-site supervisory visits per policy
- Participates in on call rotation as applicable
- Assists with administrative on call as needed
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Patient Care Manager Job Description
Job Description Example
Our company is hiring for a patient care manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient care manager
- Provide direction and leadership to the Patient Care Representative team on a daily basis in real-time to ensure smooth operations and that issues/challenges staff may have are resolved
- Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction, community relations
- Specific responsibilities include supervising day-to-day operations, with an emphasis on patient care delivery, high quality customer service, staffing, budgeting and efficient allocation and use of available capital and human resources
- Maximizing order intake, sales and price realization at the assigned accounts within the Central District
- Ensuring continuity of the relationship with all the stakeholders in the accounts’ organization
- Preparing and executing the annual account plan and sales forecast in line with the regional strategy
- Leading the account teams, organizing the necessary actions and making sure the required results are met in time
- Systematically analyzing won & loss deals, expectations, customer satisfaction (NPS), market, competition and trends
- Ensure that completed quotations are based on a solution / configuration compliant to specifications validated by the Business Units (BU), and it is properly reviewed by Operations for feasibility and accuracy prior to being issued
- Accountability for nursing practice in all areas of responsibility - PCM over Same Day Surgery, OR, SPD, PACU
Qualifications for patient care manager
- Bachelor's degree in healthcare-related field AND 4-5 years of procurement/value analysis experience
- Healthcare management experience preferred, or demonstration of progression
- Minimum of 1 year experience as a Registered Nurse in a state licensed home health agency, or other healthcare facility
- Individual must be able to work in confined spaces
- Individual will, at times, be required to work during off hours
- 2 years of inpatient Case Management experience is required