Patient Care Services Job Description

Patient Care Services Job Description

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Patient care services provides inservice education and orientation on recommended infection control techniques, infectious diseases and new developments in infection control.

Patient Care Services Duties & Responsibilities

To write an effective patient care services job description, begin by listing detailed duties, responsibilities and expectations. We have included patient care services job description templates that you can modify and use.

Sample responsibilities for this position include:

Organizational/functional area or the development and review of system policies within a recognized discipline
Manage provider’s daily schedule of patient appointments, working closely with the rest of the care team to adjust as needed for optimum patient care
Manage incoming calls, electronic messages, paperwork and fax transmissions from patients, pharmacies and other providers, routing to other care team members as necessary for signatures and timely responses
Coordinate patient check out process, including providing after-visit summaries, setting follow-up appointments, confirming lab or imaging orders, researching specialist referrals and authorizing medical record requests
Obtain pre-authorization from insurance providers as necessary for specialist referrals, imaging, and procedures
Educate patient to be accountable for their insurance benefit coverage when they have choices between in-network or out-of-network care
Supervise day-to-day clinical and office operations
Ensure new patient referrals are assigned to the appropriate clinical personnel and that evaluations are performed within 48 hours, unless sufficient documentation exists to warrant a delay in care
Ensure plans of treatment are reviewed and assessed for appropriateness of clinical content frequency goals and referrals to other disciplines
Accountable for driving effective and safe admission, transfer and discharge process for hospital, ensuring efficient patient flow and outcomes through collaboration with physicians, other departments, system leadership, and staff

Patient Care Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Patient Care Services

List any licenses or certifications required by the position: BLS, CPR, ACLS, OASIS, PALS, BPS, CMA, BCLS

Education for Patient Care Services

Typically a job would require a certain level of education.

Employers hiring for the patient care services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Education, Associates, Graduate, Science, Management, Health, Business, Nursing Program, Healthcare

Skills for Patient Care Services

Desired skills for patient care services include:

CAP
CMS
IHI
Acts proactively to ensure compliance with all regulatory and professional standards of care which includes JCAHO
Code
Critical care techniques
Infectious diseases
Microbiology and surveillance practices for infection control
OSHA and CMS requirements
Processes and procedures to follow during a rapid response

Desired experience for patient care services includes:

Ability to demonstrate knowledge of and to apply state, federal and TJC standards and requirements regarding home health operations, services and programs
Demonstrated ability to utilize written and verbal communication skills, management skills such as problem solving, budget/program planning, performance improvement, organizational planning, implementing and monitoring performance standards
Locating, contacting, and interviewing via telephone and by personal visits potential vendors
Assist as directed by the Manager of Acquisitions with soliciting vendor response by approved, procedural methods for specific competitive acquisitions
Under the direction of the Manager of Acquisitions, analyze bids for a divisional assignment purchase contracts products
Adding to knowledge of business law and related subjects

Patient Care Services Examples

1

Patient Care Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of patient care services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient care services
  • Ensure referrals are addressed in a timely manner under the direction of the clinic team
  • Perform timely and accurate registration and check-in of arriving patients
  • Process all incoming departmental mail
  • Attend and participate in the marketing, promotional and educational activities of Swedish Medical Center and the Breast Care Center, serving as a proponent of such
  • Assists with escalated patient inquiries requiring special handling
  • Researches and resolves issues that have been documented in the on-line issue log
  • The Patient Care Technician is responsible for providing direct patient care to the patients under the guidance of the physician and RN
  • Rescheduling declined visit
  • Reassignment of reschedule request
  • Monitor action screens daily
Qualifications for patient care services
  • Strong background and Knowledge of Nursing Operations and Nursing clinical practice required
  • 3 years Progressive Nursing Management Responsibility in Healthcare Acute Care preferred
  • Strong background and Knowledge of Regulatory/Accreditation Standards, Information Technology Automated Staffing Systems and Database Maintenance required
  • Demonstrated Budgetary Analysis required
  • Demonstrated Collective Bargaining preferred
  • ANCC credentialing must be obtained within 2 years of hire
2

Patient Care Services Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of patient care services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient care services
  • Conduct non-admit follow up calls
  • Review and approve F2F encounter documentation and facilitates F2F encounter appointments as needed (N/A for MHC)
  • Review wound score deviations as needed (N/A for MHC)
  • Process rescheduled, reassigned, missed, and declined visits as needed
  • Review and provide appropriate follow-up on client complaints, occurrences, infections, and medication errors
  • Review client complaints, occurrences, infections and medication errors monthly to identify trends
  • Review HHCAHPS reports and follows up as needed N/A MHC
  • Review clinical exception notes for appropriateness
  • Process electronic workflow, coordination notes, and administrative tasks within the required timeframes
  • Review and approves non-visit activity weekly
Qualifications for patient care services
  • Current Nursing Student, having completed fundamentals in nursing clinical rotation strongly preferred
  • Equivalent bedside nursing experience, such as home health aides, military hospital corpsman or medic or Emergency Medical Technician preferred
  • A passion and commitment to be dedicated to working with Mothers and their families in a family centered care environment
  • This role requires at least two to three years of secretarial experience, supported by a high school diploma or equivalent
  • Must pass data entry test with minimum score of 4500 key strokes per minute
  • Master’s Degree in Social Work from a CSWE accredited school required
3

Patient Care Services Job Description

Job Description Example
Our company is hiring for a patient care services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient care services
  • Ensure timely submission of OASIS and works with Business Specialist to resolve warnings and rejections
  • Generate monthly on-call schedule
  • Review on-call reports and coordination notes and follows up as needed
  • Assist Clinical Supervisors as needed
  • Serve as a resource for clinical staff
  • Notify staff of changes to policy and procedure
  • Participate in the agency’s’ emergency preparedness plan in conjunction with the Safety First Program
  • Ensure that an adequate number of qualified clinical personnel are available to carry out patient visits
  • Ensure that new clinical employees receive a formal orientation
  • Provide monthly aide in-services
Qualifications for patient care services
  • LCSW or LMSW required by State of Oregon
  • Required to complete Crisis Prevention Intervention training within the first 30 days after hire and annual recertification thereafter
  • Ability to interact and communicate effectively and professionally with psychiatric patients, professional colleagues, insurance company representatives and the general public
  • Must be able to prioritize multiple work tasks and to write legibly
  • Ability to learn and apply computer skills
  • Knowledge of concepts regarding dual diagnosis, stages of change
4

Patient Care Services Job Description

Job Description Example
Our growing company is hiring for a patient care services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient care services
  • Ensure the accuracy of public information materials and activities
  • Provide leadership and support for the compliance process within management area
  • Distribute compliance-related materials within management area
  • Ensure timely and accurate reporting and responses to compliance–related issues and monitors the implementation of corrective action plans related to such issues
  • Ensure that staff participates in orientation and training programs including but not limited to all required compliance and HIPAA courses and relevant policies and procedures, and that such training is properly documented
  • Provide open lines of communication regarding compliance issues within management area including access to the compliance hotline, ensures there is no retaliation against staff who report suspected incidences of non-compliance
  • Participate in monitoring and auditing activities and investigations, and implementing quality improvement processes, as required
  • Complete performance reviews and determines compensation and promotions based on the accomplishment of established standards that promote adherence to compliance and quality standards
  • Prepare compliance reports, as required
  • Grow in your career as a healthcare professional
Qualifications for patient care services
  • Bachelor’s degree or higher, preferred, in nursing or other health related field
  • Knowledge of accepted professional standards and practices, Medicare Conditions of Participation, and federal, state, and local regulatory requirements
  • Requires sufficient endurance to perform tasks over long periods of work hours
  • Identify opportunities to improve the Environment of Care, and patient and staff safety
  • Work with Aspirus providers and staff to ensure a quality experience for our patients
  • Accepts and performs delegated administrative duties in the absence of the President/CEO
5

Patient Care Services Job Description

Job Description Example
Our company is growing rapidly and is looking for a patient care services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient care services
  • Encourage positive interaction and if necessary, direct staff to work directly with other team members when resolving issues
  • Develop and implement work schedules and work assignments fairly, equally, and in a manner which is consistent with staff learning and development plans
  • Develop a deep understanding of customer’s perspectives and needs, and works to meet their expectations
  • Be responsible for completing and regularly monitoring the departmental operating and capital budgets
  • Function clinically as a Registered Nurse and is proficient in all areas of patient care
  • Greeting, directing and/or assisting internal and external customers
  • Assess and prioritize customer needs and directing appropriately
  • Maintain appointment schedules, typing, word processing, copying and faxing various correspondence, reports, and other materials
  • Creation and maintenance of computerized databases and spreadsheets for tracking and recording of statistical data
  • Draft, edit, and prepare written communications as necessary
Qualifications for patient care services
  • Applies clear, consistent performance standards, handles performance problems decisively and objectively, is direct but tactful and provides guidance and assistance to improve performance
  • Participates in evaluating, selecting and integrating health care technology and information management systems that support patient care needs and efficient utilization of nursing resources
  • Associate’s degree in Accounting or a business-related filed or equivalent relevant work experience
  • Experience in home care setting
  • Experience with home care software systems
  • Completion of an accredited/approved school of nursing

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