Patient Services Assistant Job Description
Patient services assistant
provides a wide range of support to the Spanish terminology team working on the multilingual terminology database (UNTERM).
Patient Services Assistant Duties & Responsibilities
To write an effective patient services assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Transcribe outside orders, scan medical records and other patient information into MiChart
Collecting and processing patient medical information
Pre-registering patients for MRN assignments
Greeting visiting patients
Handling triage requests
Discarding and returning patient radiology and pathology materials
May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community
Corrects and/or reports safety, maintenance and cleaning needs
Prepares and processes departmental paperwork, including team communications, presentations, expense reports and purchase orders
Maintains appointment schedules for Associate Directors and above within the team
Patient Services Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Services Assistant
List any licenses or certifications required by the position: CPR, AED, CNA, BLS, AHA, CMA, CCBMA, NCCT, AMT, AAMA
Education for Patient Services Assistant
Typically a job would require a certain level of education.
Employers hiring for the patient services assistant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Nursing, Associates, Department of Education, Business, Healthcare, Clinical Dietetics, Technical, Medical, Management
Skills for Patient Services Assistant
Desired skills for patient services assistant include:
University policies and procedures
Medical terminology
Physician’s billing inclusive of third party billing
Medical terminology and CPT codes
CPT and ICD-10 coding
University policies & procedures
Previous experience in a medical setting
Business software and computer applications
Basic medical terminology
MiChart
Desired experience for patient services assistant includes:
Prepares meeting agendas and coordinates team meetings
Providing check in/check out services
Provides general information to staff and patients
Verifies and updates patient information
Schedules patients for Canton Radiology exams (which include CT, Breast Imaging, Ultrasound and General x-ray)
Confirms patient’s charges
Patient Services Assistant Examples
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Patient Services Assistant Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient services assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient services assistant
- This position requires a pager to be carried 24/7
- Excellent team skills are essential, demonstrated computer skills (ability to adapt to new programs)
- Must demonstrate excellent communication customer service skills
- Collaborates cohesively with all members of the Executive Health team to organize and smoothly facilitate the Executive Health physical program
- Provides program coverage both during business hours and after hours via the 24/7 on call answering service
- Assist with clinic follow-up procedures
- Identify barriers to interdisciplinary care and new models of care and collaborate across departments and divisions
- Work across departments and divisions
- Manage non-clinical aspects of feeding program staff
- Greets patients as they arrive to suite, obtains necessary demographic and insurance information
Qualifications for patient services assistant
- Act as patient and family advocate
- Provide clerical support when needed
- Must have good work references
- High school graduation or an equivalent combination of education and experience required
- Previous experience using a computer terminal required
- Ability to work effectively with providers, patients, support staff and other personnel to coordinate orthopedic schedules, which requires a high degree of accuracy and attention to detail
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Patient Services Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient services assistant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient services assistant
- Notify patients of appointment changes
- Verify insurance and guarantor information
- This position will work in our check out area collecting payment for sevices, scheduling follow-up visits which also includes chemotherapy treatments, radiology tests and other ancillary testing
- When needed escort patients to dressing room instruct on clothing changing procedures
- Review and participate in UHS emergency response procedures
- Prepare patient itinerary and all other appropriate correspondence for mailing
- The position makes a significant contribution to the annual PFS departmental goals relative to Michigan Medicine philanthropy, patient satisfaction and access to clinical services
- Provide various clerical support duties for the efficient daily operations of the Adult Pulmonary Function Lab
- Obtain insurance authorizations as needed for pulmonary function tests
- Complete patient check-in and check-out procedures
Qualifications for patient services assistant
- Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff
- Effective verbal, written, interpersonal and problem solving skills essential
- Strong knowledge of all front office activities
- On-line appointment scheduling or completion of training course highly preferred
- 3+ years’ experience in data entry or computer entry
- Experience in a patient care setting and familiarity
3
Patient Services Assistant Job Description
Job Description Example
Our growing company is hiring for a patient services assistant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient services assistant
- Promote teamwork and efficiency within the lab
- Be proficient in work processes
- Schedule clinic visits and sleep studies for patients
- Greet and escort patient to exam room, gather patient history, measure vital signs and document all information in patient medical chart
- Assists physicians in preparing and conducting office procedures
- Give instructions to patients as directed by physician, advanced practitioner or nursing staff
- Ensure exam rooms are clean and stocked with adequate medical supplies, maintain instruments and prepare sterilization as required
- Screens telephone calls for referrals to nurse or physician
- Triage and process messages from patients, front office staff, referring physicians and pharmacies to physicians
- Compiles and condenses technical and statistical data for reports and records as requested
Qualifications for patient services assistant
- May be required to cross cover other areas
- 5+ years Healthcare experience working with PAP
- Experience using pharmacy information systems required
- Advanced knowledge of customer service policies, practices and systems
- Business acumen including profit/loss understanding, contract negotiations
- The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations
4
Patient Services Assistant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient services assistant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient services assistant
- Based on symptoms, schedule urgent visits appropriately per the clinic guidelines
- Respond to patient inquiries related to special requirements of insurance carrier as needed to address coverage and benefit questions
- Collect cash,credit cards and checks for copays or patient pay
- Document imaging
- Accurately and efficiently schedule patient appointments using Cadence
- Manage pre-arrival functions to assure all necessary information has been obtained for patient visits
- Provide check in and check out support
- Answer phones using Aspect
- Accurately record phone messages and forward to appropriate location
- Manage admin support inbasket
Qualifications for patient services assistant
- General office experience from school or work
- Demonstrate 10-key by touch
- Demonstrate Data Entry Alphanumeric
- Detail oriented with organizational skills which involve the ability to prioritize and manage workflow with minimal supervision
- One (1) year of experience in a medical billing field, preferred
- Knowledgeable in use of personal computer spreadsheets, , MS Excel, MS Word, preferred
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Patient Services Assistant Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of patient services assistant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services assistant
- Other duties assigned by Clerical Lead
- Obtain Insurance authorizations
- Ability to navigate patient’s medical record in order to facilitate visits
- Prepare, maintain and update patient forms
- Triage and manager the Ophthalmology patient referrals generated from the Referral Work Queue
- Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines
- Register and schedule new patients into the School of Dentistry MiDent computer system
- Assist supervisor with various assigned projects
- Assists the Director, Patient Access Services, in overseeing facility operations of Patient Access Inpatient and Outpatient Registration and Financial Services functions
- Works with Director to integrate registration and financial verification services, bed control and financial screening, and next level integration supporting line management by function (as opposed to solely by patient type)
Qualifications for patient services assistant
- Must have a high school diploma or GED and 0-2 years of experience in a health care setting
- Knowledge of Michigan Medicine electronic health record systems, & computer programs
- The candidate must have a minimum of 5 years of experience in the health care field with associated experience in development-related activities in a position involving sound managerial judgment and discretion or an equivalent combination of education and experience
- Demonstrated friendly and warm face to face manner with a clear, well-modulated speaking voice, ability to provide direct eye contact, and demonstrate kindness and respect to our patient population, faculty, and staff necessary
- Candidate must be an active team player and be able to work independently
- Proficient in Microsoft Office Suite, specifically Microsoft OneNote