Patient Services Associate Job Description

Patient Services Associate Job Description

172 votes for Patient Services Associate
Patient services associate provides academic advising to CBE students on graduation requirements (primarily major and university requirements) and other related policies and procedures.

Patient Services Associate Duties & Responsibilities

To write an effective patient services associate job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Check for Connors Rating Scale and other standardized questionnaires and input into MiChart
Complete MiChart referrals to Plastic Surgery
Utilize MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals
Create new visit record in MiChart-ASAP for each patient upon arrival to the ED, performing detailed search to ensure error free process
Coordinate and expedite patient transfers to inpatient services by utilization of MiChart and the paging system and working in collaboration with the Admission Bed Coordination Center (ABCC), nursing (inpatient and ED), and transport services
Receive notification of critical lab results from pathology, identify appropriate patient in MiChart and notify the responsible nurse
Image pertinent medical documents into MiChart
Coordinates and performs daily clerical and medical record functions in an outpatient radiology clinic utilizing MiChart, Radiant RIS and PACS software systems
Demonstrates knowledge of patient appointment scheduling, processes and In-Basket management in MI Chart
Consistently implements a staffing plan and schedule that effectively meets customer needs

Patient Services Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Patient Services Associate

List any licenses or certifications required by the position: CPR, PSC, PCT, UAMS, CCS, VHA, PMP, CPI, CSPO, CSM

Education for Patient Services Associate

Typically a job would require a certain level of education.

Employers hiring for the patient services associate job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Associates, Medical, Education, Health, Social Sciences, Business, Communication, Health Care Administration, Medical Terminology, Life Sciences

Skills for Patient Services Associate

Desired skills for patient services associate include:

Medical terminology
Common safety hazards and precautions to establish a safe work environment
Insurance and government payer regulations and other third party billing requirements
Office billing forms
Perinatal coding
University policies and procedures
University policies & procedures
Basic medical terminology

Desired experience for patient services associate includes:

Knowledge of Epic Care Electronic Medical Record
Ensures cash-handling and revenue charge capture processes comply with guidelines while attaining timeliness and accuracy goals
Coordinates daily front desk activities for optimal clinical flow
Works closely with the ACU Managers to ensure coordinated and standard processes and work flow
Serves as a positive role model and is an integral member of the leadership team for the ACU
Manage resident clinic schedules, including generating new or adjusting existing templates, adding or closing days

Patient Services Associate Examples


Patient Services Associate Job Description

Job Description Example
Our company is looking to fill the role of patient services associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient services associate
  • Prepare and process all paperwork associated with pre and post clinics patients including and not limited to assembling education binder, patient packets, preparing HLA kits for distribution, creating future lab orders
  • Be the initial contact with patient/family when roomed in clinic
  • Fax the Release of information to the school
  • Send email to parent and school for rating scales
  • Request school IEP-METs and other documentation as requested by team/faculty
  • If there is time, put a review of patient educational information into the medical record (document other)
  • If there is a lag in clinic flow and a delay to the patient being seen – give parent/caretaker a rating scale to complete
  • If requested by the faculty attending, be attendant to the discussion of case and plan, and attend the end of the visit where the plan is outlined
  • Check that clinic forms are sufficient in number and replace copies at least weekly
  • Monitor clinic forms and supply inventory and place orders as needed
Qualifications for patient services associate
  • Provide information to patients regarding general billing procedures or questions and refer on to appropriate personnel if needed
  • Work with social worker to obtain transportation, lodging, and meal assistance for patients, as needed
  • Telephone follow-up with families and school/daycare/other community personnel working with the patient to gather needed information as requested by faculty-team
  • Comprehensively respond in a timely manner to patient/family questions and other inquiries concerning clinic services
  • Contact outside facilities for medical, education, and legal records
  • Must be able to travel to satellite office during the week

Patient Services Associate Job Description

Job Description Example
Our company is growing rapidly and is looking for a patient services associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient services associate
  • Assist patients with payment questions on the phone or in person
  • Create and update Excel spreadsheets
  • Develop agendas, take and distribute minutes for meeting
  • Manage equipment needs and office supplies
  • Update resource lists for frequently requested services
  • Screen telephone and fax requests
  • Route and schedule all new patients in coordination with appropriate New Patient Referral guidelines per faculty and clinic
  • Provide daily supervision over the patient services assistants/associates
  • Maintain adequate clerical coverage for check-in and check-out
  • Accurately image or file all daily paperwork in active patient charts
Qualifications for patient services associate
  • 2+ years recent experience in a related position in a medical office experience preferred
  • 0-2 years's of experience
  • High School diploma or an equivalent
  • Work with Radiology Fellows, Residents and staff to coordinate exams
  • Minimum two years progressive experience in a physician support setting
  • Ensure accurate patient demographic and insurance information

Patient Services Associate Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient services associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient services associate
  • Prepare patient itineraries and all other appropriate correspondence
  • Minimal patient scheduling
  • Manage faculty clinic schedules, including generating new or adjusting existing templates, adding or closing days
  • Enter and maintain clinical schedules and rotation for fellows and residents
  • Coordinate among and between the various associated clinics in Neurology, Pediatrics, Cardiology, Pulmonary, and Physical Medicine
  • Establish relationships and act as liaison to internal departments for the entire MD program
  • Monitor faculty time away and adjust faculty clinical activity to ensure optimal utilization of resources
  • Monitor patient access, patient flow and patient wait time to identify causes, both individual and systemic which may lead to less than optimal patient experiences
  • Collaborate with Medical Assistant Lead and Medical Assistants to ensure proper coordination of services and contribution to patient satisfaction goals as appropriate
  • Act as front line resource for questions and assistance for the MD clinics
Qualifications for patient services associate
  • High school graduation or GED and 2-3 years of experience
  • Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
  • Ability to utilize proper grammar
  • Collaborate with the billing staff to ensure proper business and internal control processes are in place for check-out and on site collections
  • Interact with patients on a regular basis to assess patient satisfaction with their visit and to address any issues which may arise
  • Ensure clerical staff awareness and compliance with best practices, institutional policies Neurology and associated MD clinic processes and procedures

Patient Services Associate Job Description

Job Description Example
Our growing company is hiring for a patient services associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient services associate
  • Works efficiently in inbaskets and work queues in MiChart
  • Must be able to accurately and efficiently identify and schedule patients using MiChart
  • Greet and check-in each patient for procedure
  • Navigate the electronic medical record, maintain business work queue as it relates to your duties, and Inbasket management
  • Verify and update patient information when necessary
  • Respond to inquiries concerning patient paperwork
  • Work directly with and provide backup support for the Patient Services Associate within the department's Administrative area
  • Participate in creating an efficient work flow process in coordination with team members
  • Provide basic back up support for the department's administrative assistants (ie
  • Interact with staff and providers in a spirit of customer service, cooperation and teamwork
Qualifications for patient services associate
  • Previous experience with obtain insurance authorizations
  • Knowledge of basic medical intormation
  • High school diploma/GED plus one (1) year of patient care and/or clerical experience in a health care setting
  • Maintain proper attendance
  • Dress appropriately and within department guidelines
  • Ability to organize time in order to manage daily responsibilities in highly specialized department

Patient Services Associate Job Description

Job Description Example
Our company is growing rapidly and is hiring for a patient services associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services associate
  • Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits
  • Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues
  • Responds to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions
  • Assists patients with payment questions on the phone or in person
  • Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges
  • Leads a clinic team (Recognition, Celebrations, Everyday Lean Ideas, Supplies, Blue Folder Brigade, etc)
  • Candidate will be responsible for scheduling surgical procedures
  • Greets patients and ensures proper identification of patients and reports any concerns to Nurse Manager or designee
  • Assist Nurse Manager, ANCC and designee with clerical responsibilities including preparation of memos faxing and phone calls to various LMC departments and other agencies
  • Monitors unit census reconciling changes with Patient registration
Qualifications for patient services associate
  • Other clerical/office duties as assigned
  • Provides excellence in patient satisfaction
  • Answers telephones promptly and courteously and communicates messages or information to appropriate staff
  • Completes referral forms for discharged patients
  • Maintains the patient medical record including filing of lab results
  • Retrieves medical records from Health Information Department as needed

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