Patient Access Services Job Description

Patient Access Services Job Description

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Patient access services provides support in all aspects of the patient registration areas including inpatient, outpatient, and the Emergency Room.

Patient Access Services Duties & Responsibilities

To write an effective patient access services job description, begin by listing detailed duties, responsibilities and expectations. We have included patient access services job description templates that you can modify and use.

Sample responsibilities for this position include:

Knowledge of computer programs including Cerner, Registration screens
Knowledge of computer programs including Cerner, Registration screens (preferred)
Develop, deliver and evaluate training programs, curricula, and associated training related materials for the Patient Access Services team
Organize, facilitate, and continually improve Patient Access Services training programs, meetings (Regional & National POAs), and the execution of new initiatives and/or materials
Partner with key groups across the company to create programs that enhance access to care
Minimum of two (2) years of direct Patient Access experience
Able to perform duties in a stressful environment that may require long periods of sitting, standing or walking to interview patients and process information
Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, Assists patients with questions regarding hospitals bills including taking payments at any registration location
Serve as an access and patient services expert, making recommendations to franchise teams on solutions to deliver upon unmet needs, focusing on implementaion
Act as day-to-day lead in the management of materials, messaging, and programming

Patient Access Services Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Patient Access Services

List any licenses or certifications required by the position: HBI, GOLD, CHAM, CHAA

Education for Patient Access Services

Typically a job would require a certain level of education.

Employers hiring for the patient access services job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Healthcare, Associates, Business, Education, Medical, Business/Administration, Finance, Accounting, Management, Office Management

Skills for Patient Access Services

Desired skills for patient access services include:

General computer skills and applications
Compliance and regulatory environment for manufacturers in the pharmaceutical space
Appropriate data collection policy and procedures
Data management systems
Filing systems
Programs
Inpatient and Outpatient Registration processes
Registration screens
Health plan reimbursement requirements for specialty injectable products covered by both medical and pharmacy benefits
Medical terminology

Desired experience for patient access services includes:

Patient Registration including Admitting Registration Function
ER Registration
Central Scheduling
Basic Insurance Knowledge (Preferred)
Ensure all signatures are obtained to complete a registration or admission
Ensure collection of co-payment/deductible amounts on insured patients or submit to supervisor or designee for review/approval prior to outpatient procedure or inpatient discharge

Patient Access Services Examples

1

Patient Access Services Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of patient access services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient access services
  • Minimum of two (2) years of direct Patient Access experience (preferred)
  • Demonstrates through behavior of Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
  • Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service
  • Registers patients for Outpatient and Inpatient services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Patient Access Leadership
  • Meets or exceeds accuracy standard goal determined by Patient Access Leadership
  • Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect financial standing of Florida Hospital
  • Performs eligibility and benefits verification applicable to patients visit
  • Specifically takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely
  • Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners registration needs
  • Successful completion of Florida Hospital Registration Training class (training will be provided post-hire, if not previously completed)
Qualifications for patient access services
  • Demonstrate compliance with all federal, state and local laws
  • Participate in the recruiting and hiring of case managers and RAS team members
  • Assist with re-design and transition of current RAS job requirements to new internal model
  • Use reporting and analytics to closely monitor performance of VIVITROL hub reimbursement team and make adjustments to program resources as needed to ensure adherence to program SLA's and metrics
  • Lead the development and execution of a portfolio based curriculum for the Patient Access Services team, including, but not limited to telephonic/computer system SOPs, product & marketplace knowledge, customer engagement SOPs, regulatory and compliance requirements, behavioral interviewing and role based competencies
  • Lead the development and execution of a multiphase, sequential training program designed to rapidly onboard new hires, elevate skills and capabilities of current employees and vendors, and as needed, deliver “just in time” solutions
2

Patient Access Services Job Description

Job Description Example
Our company is looking to fill the role of patient access services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access services
  • Proactively communicate with marketing, leadership, training, and other key stakeholders to identify training requirements and develop specific training interventions to achieve business objectives
  • Lead the identification, selection and day-to-day management of vendors existing relationships and projects relating to field training (SOW and PO generation and vendor management)
  • Participate in the development and testing of the patient access services database
  • Assist with the creation of program training material and design of orientation and onboarding process
  • Assist with the creation and review of program documentation such as SOP’s, work instructions and other job aides as needed
  • Planning, assigning, and directing workloads and performance management for an internal team made up of case managers and access specialists
  • Supports the implementation of a successful and cohesive unit, with a high level of productivity, to achieve overall performance metrics
  • Oversee a group of more than 72 Care Advisors who help prospective patients identify and gain access to care
  • Identify and adopt cutting edge tools that accurately match patients to top physicians
  • Oversee all aspects of PAS operations, including information management, staff development, and financial management
Qualifications for patient access services
  • Leading, coaching, and managing a Patient Access Services team for a specialty pharma/biotech company
  • Demonstrated track record of success in a patient access and training role
  • Experiencing establishing an internal Patient Access Services capability for a new product
  • Experience in biopharmaceutical/device sales training
  • Bachelor’s degree and 5+ years of experience with exposure or responsibilities related to training, program/project management, and customer care/ case management roles
  • Strong analytical skills – ability to understand, create, and interpret reports, maintain spreadsheets
3

Patient Access Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of patient access services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient access services
  • Provides technical support, training, and guidance to application end-users
  • Interprets data results and test for validity
  • Summarizes results creating graphical and tabular data presentations
  • Keeps PAS agent and Nurse tools up-to-date
  • Other administrative duties as assigned, but only when trained to do so
  • Registers Emergency service patients in a fast paced environment
  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
  • Proactively and constantly seeks out patient accounts at bed side within assigned registration area for timely account follow up and completion, minimizing amount of turnover to next shift
  • Accountable for maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and Patient Access departments, aiding in meeting 100 % discharge interviewing goal set by department
  • Triage updates and follow up activities per program processes
Qualifications for patient access services
  • A minimum of 3-5 years of experience in biologic sales/marketing/payer /value communications in the pharmaceutical, biotech, or consulting industry
  • A minimum of 1-2 years of experience in working closely with copay and hub models for pharmacy and medical benefit products
  • Possess a strong understanding of biologic/specialty market and patient access challenges
  • Knowledge of account management or sales in biologic market, a plus
  • Previous experience managing patient and provider support hubs and services to appropriately drive product access for patients, a plus
  • Position requires 25% travel to vendor locations, conferences, market research, field ride-alongs
4

Patient Access Services Job Description

Job Description Example
Our company is searching for experienced candidates for the position of patient access services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access services
  • Ensures compliance to all federal and state regulations as it relates to conducting financial discussions with patients and collecting information for all applicable programs
  • Develops, directs and facilitates ongoing programs for colleague development, training and retention when needed for new and existing colleagues
  • At each patient visit, verifies patient insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient and/or department records
  • May provide administrative support to the Financial Counselor
  • Accurately collects demographics and insurance information including patient contact phone numbers, insurance information
  • Assists co-workers when short staffed, cross-trains within all areas of the patient access department and performs a variety of duties related to PAS
  • Demonstrates respect to others with different values, cultures or backgrounds
  • Other assigned duties per management
  • Staffing department based on volume making adjustments as necessary
  • Managing payroll ensuring that time is being recorded and paid appropriately
Qualifications for patient access services
  • Knowledge of State and Federal regulations governing healthcare encounters, such as HIPAA, State worker's compensation, third party liability for accidents, EMTALA and etc
  • Knowledge of and skill in the use of automated Patient care systems for admissions, registration, and basic medical records functions
  • Knowledge of state and federal regulations regarding funding resources
  • Two (2) years of experience in a position require use of MS Excel and MS Access to create and maintain reports, analyze results, and present analysis and recommendation to management
  • Working knowledge of MS Office products, especially Word, Excel and Access
  • Ability to analyze reports, communicate findings and provide recommendations to managers
5

Patient Access Services Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient access services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access services
  • Ensures the department complies with regulatory standards
  • Completes inpatient admissions for patients admitted through the ED timely and accurately
  • Manage implementation project plan to schedule service enhancement launches that will meet the needs of business partners, while having minimal impact on day to day operations
  • Ability to manage approximately 15% travel, however up to 25% may be required as needed based on project or business needs
  • Assists the Director to implement vision of POS collection of outstanding balances for inpatient and outpatient services
  • Informs the Patient Access Director of any significant issues in Patient Access areas
  • Serves to mentor, manage and guide (direct report managers)
  • Supports Director, Patient Access, in overseeing management of Patient Access personnel and departmental operations
  • Reviews work flow to support LEAN efforts and support full automation and staff documentation
  • Ensure that policies and procedures are followed within Registration and Financial Services areas of Patient Access Services
Qualifications for patient access services
  • 3 + years working to obtain patient access for a specialty pharmaceutical/biotechnology
  • In-depth understanding of patient access services, and reimbursement/access barriers
  • Must obtain cross training in all areas of the Patient Access Department (Admitting, Bed control, Central Check in, Labor and Delivery, Residential Treatment Center and ED) AND be willing to work in all areas
  • Referral center experience preferred
  • Clinic Front Desk
  • Hospital Registration

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