Patient Access Manager Job Description

Patient Access Manager Job Description

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Patient access manager provides knowledge to Supply Chain technicians of occurrence reporting system to ensure they are utilizing the system to report potential patient safety issues.

Patient Access Manager Duties & Responsibilities

To write an effective patient access manager job description, begin by listing detailed duties, responsibilities and expectations. We have included patient access manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Must be familiar with computer, medical terminology, ICD-9 and CPT coding, have good verbal and written communication skills and be able to cope with diverse personalities
Ensure a smooth process for drug access, the team works with the patient to help obtain authorization prior to treatment
Provide accessible co-pay assistance programs, national foundations and free drug programs
Develop and support a strong patient access volunteer infrastructure to help implement patient access strategies
Perform patient registration function when needed to ensure wait times are kept to a minimum
Complete monthly reports to the Director (ARMAP, Clear Access)
Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established
Business Office standard
Actively seeks ways to control costs with compromising patient safety, quality of case of the services delivered
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patent safety issues

Patient Access Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Patient Access Manager

List any licenses or certifications required by the position: CHAM, FEMA, NAHAM, CHAM/CHAA, ITIL, HFMA, CEE, HB, PB, CPR

Education for Patient Access Manager

Typically a job would require a certain level of education.

Employers hiring for the patient access manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Healthcare, Business/Administration, Accounting, Finance, Management, Health, Healthcare Administration, Associates

Skills for Patient Access Manager

Desired skills for patient access manager include:

Clinical Areas
Financial Areas
Relationship between Admitting
Pre-service and point-of-service financial clearance activities
Occurrence reporting system and utilizes system to report potential patient safety issues
Medical terminology
Centralized Scheduling
Occurrence reporting system and utilizes system to report potential patient
Current and possible future policies
Microsoft Office

Desired experience for patient access manager includes:

Must have customer service orientation and be able to manage change well
Working knowledge of mainframe systems (ADT systems preferred), PC systems, data collection, financial management, process redesign, and CQI
Basic knowledge of budgeting, variance analysis and statistical reports
Perform patient registration function when needed
Must have understanding of and ability to interpret insurances, 501R and
5 years Emergency Department experience, preferred

Patient Access Manager Examples

1

Patient Access Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of patient access manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient access manager
  • Operational, and financial leadership for areas within Patient Access so that all processes are completed
  • Operations of all functions and serves as the liaison between the Service Center and the facility
  • Work closely with fellow managers to ensure all procedures regarding patient accounts are completed
  • Respond immediately to patient and patient family questions and concerns
  • Partner with Safety and PV
  • Responsible for managing the front end Registration and Bed Control functions (operational, financial and human resource management)
  • Responsible for supervision and coordination of coverage for Registration and Bed Control
  • Ensure day to day registration activities are fully compliant with departmental and enterprise policies, federal/state regulations, and accreditation standards
  • Ensure that patient registrations are timely and accurate
  • Collaborate with Nursing Management, Physicians, Care Coordination, Patient Financial Services, and payers to ensure financial compliance
Qualifications for patient access manager
  • Graduate training in drug development, pharmacy, epidemiology or Health Economics an asset
  • Graduate degree in business or life sciences an asset
  • 5 to 10 years relevant experience in the pharmaceutical industry
  • Solid understanding of Health Outcomes and Health Economics
  • Strong knowledge of the Canadian Pharma Pricing and Reimbursement environment
  • Strong leadership skills (leadership without authority) and ability to set a clear direction, manage multifunctional ex-tended teams and network effectively
2

Patient Access Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a patient access manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access manager
  • Manage day to day internal programs supplier programs
  • The Manager, Patient Access coordinates all aspects of Patient Access areas in a manner that ensures a customer focused quality conscious work climate
  • Focused on interpersonal skills, data collection, ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer satisfaction while ensuring the financial viability to the hospital
  • Primary functions of this position is to provide continual assessment and feedback to all team members, , providing data regarding quality standards set for Patient Access to management
  • Complete or manage the completion of all necessary human resource documentation, adhering to all human resources expectations for associates, including compliance, related responsibilities, continuing education requirements, recognition of staff/team accomplishments
  • Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain
  • Ensures physician and hospital department’s satisfaction with the registration department
  • Maintains a relationship with physicians and physician’s office staff to ensure the department is meeting physician’s expectations
  • Intercepts all physician and physician’s office staff complaints and responds within 48 hours by phone, mail or visit
  • Supervises the flow of information between the hospital and physicians’ office staff
Qualifications for patient access manager
  • French a major asset
  • Actively seeks ways to control costs without compromising patient safety, quality of care of the
  • Minimum 5 years of healthcare/healthcare reimbursement experience
  • Benefit investigations, specialty pharmacy distribution
  • Commercial and Government payer reimbursement policies and procedures, regulatory and administrative rules
  • Expert knowledge of specialty medicines
3

Patient Access Manager Job Description

Job Description Example
Our company is looking to fill the role of patient access manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access manager
  • Coordinates with hospital departments (Imaging, Cardiology, Lab and Same Day Surgery) to ensure patient satisfaction
  • Maintains High Level of staff knowledge
  • Is responsible for the hiring, training, development and assignment of tasks to the Registrars
  • Uses progressive counseling to develop employees as necessary
  • Prepares and presents employee evaluations and in a timely manner
  • Coordinates completion of employee competencies in a timely manner
  • Prepares, updates and tracks department schedules to ensure adequate staffing coverage in practice to include on-call schedules, prn staffing and PDO days for employees
  • Demonstrates ability to interpret and enforce Florida Hospital Memorial Medical Center and department policies and procedures
  • Assures staff is knowledgeable about, and complies with, local, state and federal regulations
  • Reviews multiple reports daily to ensure proper information is being obtained and sent out of the department
Qualifications for patient access manager
  • Business travel, by air or car, may be required for internal and external business meetings up to 20%
  • Can motivate many kinds of direct reports and team or project members
  • Up to 75% travel required, including quarterly national travel to company meetings
  • Minimum of 5 years’ experience working in pharmaceutical or healthcare services
  • Available to travel to program supplier offices and customers
  • Position requires that candidate is in Princeton, NJ office 5 days a week
4

Patient Access Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a patient access manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient access manager
  • Assists with the development and maintenance of department policies and procedures
  • Responsible to ensure patient and employee Gallup scores meet or exceed hospital goals
  • Operates the department in a fiscally responsible manner and in accordance with budgetary requirements
  • Coordinates closely with the other areas of Patient Financial Services concerning billing, billing compliance, insurance and reimbursement issues
  • Performs the duties of a staff person as needed and dictated by department workloads
  • Performs other duties as requested by the Director of Patient Access
  • Maintains professional competence by attending continuing education meetings, in-services, with documentation in personnel file
  • Additional training relative to Medical Insurance, Management, and Software/Hardware applications would be helpful
  • Must be able to understand and interpret policies and regulations, able to prepare reports in accordance with detailed instructions
  • Must have a minimum of three years of previous Patient Access experience and two years of supervisory experience
Qualifications for patient access manager
  • Knowledge of insurances and managed care contracts in addition to a working knowledge of the health care revenue cycle
  • Monitor employees’ performance with the use of standard key performance indicators
  • Document system issues while assisting in the development of system improvements
  • Maintain all HIPAA compliance standards for providing accurate information for Revenue Cycle Health Systems
  • Plan, coordinate, and prepare reports as they relate to Revenue Cycle Management
  • Anticipate scheduling needs while maintaining adequate staffing for efficient operations
5

Patient Access Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a patient access manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient access manager
  • Ensure compliance with regulations, standards, and directives from regulatory agencies and third party payers
  • The daily operations of all Registration functions performed at the location
  • Integrating the department’s services with the hospital’s primary functions develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff
  • Maintain quality assurance and ensuring EMTALA and Health Insurance requirements are met
  • Employee scheduling, interviewing, hiring and payroll
  • An Associate’s or Bachelor’s Degree is preferred, but not required
  • A minimum of 3 years Supervisory or Leadership experience is a must
  • Manages staff and functions of respective areas and monitors staff productivity
  • Acts as a resource/liaison to other hospital departments to resolve issues related to patient access services
  • Assures compliance with Federal and State regulations and The Joint Commission standards
Qualifications for patient access manager
  • Strong skills in cash management and process redesign and implementation required
  • Knowledge of key Children's Healthcare of Atlanta patient access applications, , Epic Resolute, Cadence, and Prelude, or comparable system
  • Bachelor’s Degree or equivalent experience in healthcare setting
  • Health education or related non-profit background preferred
  • Experience building, leveraging, and maintaining community relationships
  • Ability to work independently and perform multiple tasks under pressure

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