Patient Services Job Description
Patient services
provides a single point of contact from origin through final resolution for all patient billing, coding, service and insurance concerns.
Patient Services Duties & Responsibilities
To write an effective patient services job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides leadership to a highly visible team of customer service team leaders and case management professionals
Responsible for providing strategic direction and identifying opportunities to improve team skill sets and overall service offerings to key customer base
Greet patients and performs check-in process for all scheduled and walk-in appointments
Maintains and oversees physician licensure
Additional duties involve the programming of televisions, checking medical gas outlets, and PM/beds
Performs carpentry and painting, repairs and hangs doors, replaces locks, repairs ceilings, curtain rods, miscellaneous work orders, and replaces soap dispensers
Routinely touches up rooms, door jams, repairs walls and installs wall protection
Also performs a variety of electrical duties, plumbing duties, HVAC duties, and patient equipment repairs/checks
This position requires excellent customer service, positive and energetic individual
High enthusiasm and energetic personality
Patient Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Services
List any licenses or certifications required by the position: CRCS, CPR, BLS
Education for Patient Services
Typically a job would require a certain level of education.
Employers hiring for the patient services job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Dietetics, Management, Technology, Education, Healthcare, Supervision, Medical, Computer, Medical Terminology
Skills for Patient Services
Desired skills for patient services include:
Medical terminology
CPT and ICD-9 coding
Insurance and insurance industry practices
Common safety hazards and precautions to establish a safe work environment
Insurance and government payer regulations and other third party billing requirements
Office billing forms
Obstetrical
Perinatal coding
Microsoft Office
HIPAA guidelines and electronic medical records
Desired experience for patient services includes:
Manage supply and stocking of all PSP supporting equipment such as blood ekits, coolbags, other ancillaries
Effectively schedules imaging appointments using Imagecast, Flowcast and insurance checking software applications.Accurately performs data entry at time of call
Participates in department in-services and meetings.Adheres to the policies and procedures of the organization and the contact center.Performs other duties as assigned by Contact Center Manager or designee
Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients’ day of surgery
Responsible for resolving errors in work queues related to registration fields including demographics, insurance, through verification
Associate degree or an equivalent combination of education and experience
Patient Services Examples
1
Patient Services Job Description
Job Description Example
Our innovative and growing company is hiring for a patient services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient services
- Responsible for the coordination of daily functional supervision for the clerical team
- Prepare and submit all payments and disbursements along with check requests or expense reports to Accounts Payable Department
- Manage patient transition to different therapies
- Work with Medical Directors to create, edit, and remove clinic templates
- Assists in development and implements and monitors operating
- Maintains appropriate records as it relates to patient meal census, and forecasting
- Maintains appropriate records related to tray assembly distribution and service
- Attends pertinent in-service programs scheduled within the hospital
- Front desk support – fully independent, only one support person at site
- Utilizes the Ypsilanti Health Center Clerical Website to obtain and utilize information
Qualifications for patient services
- Knowledge of software such as MiChart, Word, Outlook and Excel
- A high school diploma or an equivalent combination or education and experience are necessary
- Candidate must be an active team player with the ability to work independently
- Minimum of two (2) years of medical office or customer service health care experience preferred
- Bachelor's Degree and/or appropriate certification may be required
- Evaluate and identify opportunities to drive process improvements that positively impact customers and our clients
2
Patient Services Job Description
Job Description Example
Our company is hiring for a patient services. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient services
- Utilize required systems and equipment accurately and efficiently to complete duties
- Patient arrival – verify demographics, insurance, guarantor, PCP, etc
- Complete EOD status for No Show Appointments
- Manage imaging, faxes, and mail appropriately
- Perform Downtime protocol
- Monitor waiting area activity and ensure a clean, organized, and safe environment
- Manage CGSP general email account
- Manage pre-arrival functions, including checking Behavioral Health insurance benefits, prior to the patient visit
- Draft and handle written correspondence, including documenting in medical record
- Process legal documents
Qualifications for patient services
- Accept and embrace changes within the current business environment
- Collaborative team player with willingness to support business partners
- Display sense of urgency to ensure customer's needs are meet according to service guidelines
- Closing clinics
- Ability to work independently contributing team member
- Medical office coding preferred
3
Patient Services Job Description
Job Description Example
Our innovative and growing company is looking for a patient services. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient services
- Works closely with physicians/APP’s on adherence to BMT and Leukemia scheduling procedure
- According to established policies and procedures, prepare all payments received from collection agencies for payment posting
- Create and follow ticklers on research issues
- Other duties not otherwise assigned
- Schedule new and return patient visits determining appropriate clinic provider based on specific standards
- Greet and direct patients for appointments, tests, referrals and information
- Schedule basic patient appointments, tests and procedures using the internal software
- Gather documents and verifies patient demographic, financial and insurance information
- Scan copies of insurance cards, photo ID, etc
- Collect payment due at time of appointment payments for unpaid balances, prepares receipts for all monies collected, and provides copies for reception area, billing office and the patient
Qualifications for patient services
- Bachelor's or Associate's degree in the medical field and/or two (2) years experience in a health care setting
- Ability to follow Radiology Gold Standard Customer Service guidelines consistently
- Experience in ophthalmology preferred
- Knowledge of MiChart or MiDent
- At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required
- Experience facilitating or coordinating a patient's continuum of care, , identifying and recommending appropriate resources available
4
Patient Services Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient services
- Interacts effectively and builds respectful relationships between units and among individuals
- Accurately and efficiently schedules patient appointments utilizing Cadence
- Responsible for scheduling patient visits in the PNR program, coordinating with families
- Manages the STEPS waitlist and contact patient families
- Responds to inquiries in a timely manner from patients and providers
- At Check in, in partnership with triage team, serve as initial point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests’ experience
- Facilitate the process for patient transfer from outside hospitals to the ED, manage calls from referring physicians, create a visit and transfer note, and connect the referring physician to the ED physician
- Initiate and track critical team activations per protocol
- Provide complex call center function by screening, routing, and/or responding to all inbound calls to the ED
- Execute the retrieval and electronic input of all necessary patient records from external facilities to facilitate continuity of care for ED patients
Qualifications for patient services
- Bachelor’s or associate's degree or the equivalent combination of education and previous experience
- High school diploma or General Education Development (GED) credential and 0-2 years of experience
- Experience facilitating and coordinating a patient's continuum of care, , identifying and recommending appropriate resources available
- Exceptional customer service, verbal, written, interpersonal, communication skills and ability to work in a team setting
- High school graduation or an equivalent combination of education and experience is necessary
- Proficient in MiChart
5
Patient Services Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services
- Ensure effective team communication both internal and external by communication device distribution, attending pager assignments, and provider/nursing secondary alert system (SANS) assignments
- As Unit Host, collaborate with Michigan Medicine Security Services and clinical team to manage visitor flow in and out of the ED
- As Unit Host, provide point of contact and support for patients and visitors waiting for treatment room assignment
- Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team
- Serve as resource to nursing regarding patient food and nutrition services
- Willingness to challenge, and better yourself
- Screen new patients to provide appropriate navigation services
- The Patient Service Intermediate will obtain and evaluate patient demographic and financial information
- Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch
- Provide exemplary customer service to patients, faculty and staff
Qualifications for patient services
- Must be able to learn and pass competency test following EPIC EMR (Electronic Medical Records) training upon hire
- Responds positively to change, showing willingness to learn new ways to work
- A minimum of 3 years of direct clinical experience
- Must have a high school diploma or GED and minimum one year of clerical experience preferably in a health care setting
- Familiarity with clinical processes and procedures
- Experience in Practice Management and Electronic Health Record applications a plus