Patient Services Coordinator Job Description
Patient services coordinator
provides support for applications including MS Office, MS Outlook/Calendaring, PowerPoint, Webex Conferencing, Telepresence and other AV services.
Patient Services Coordinator Duties & Responsibilities
To write an effective patient services coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Schedules patient office appointments, using Epic Cadence scheduling system
Reviews patient insurance and referrals in Epic when scheduling visits
Verify patient’s insurance over the phone when scheduling, assist with additional resources as needed
Maintain and oversee physician licensure
Manages high volume phone lines in a professional and courteous manner
Orders/coordinates/obtains outside films, any additional clinical information needed to insure efficiency and accuracy of consultations and second opinion visits
Sends out confirmation/reminder letters in advance of appointments and surgeries
Answers patient/family questions regarding appointments, surgical procedures, and pre-operative instructions as appropriate
Check-in patients in a courteous manner as they arrive to the office
Checks-out patients as they exit office
Patient Services Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Services Coordinator
List any licenses or certifications required by the position: CPR
Education for Patient Services Coordinator
Typically a job would require a certain level of education.
Employers hiring for the patient services coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Healthcare, Associates, Business, Computer, Education, Technical, Science, Medical Terminology, Medical, Health Care
Skills for Patient Services Coordinator
Desired skills for patient services coordinator include:
HIPAA guidelines and electronic medical records
Insurance plans and act as a resource for providers
Pre-authorization requirements
Staff and patients who have questions about coverage
Medical terminology
MS Word and Windows based applications and general office equipment
Medical terminology and diagnostic testing
MS Word and Windows based applications
This practice’s personnel
Scheduling
Desired experience for patient services coordinator includes:
Schedule patient surgery using Epic system, which may requires the coordination of other services such as Anesthesiology
Obtains insurance pre-authorizations and pre-certifications for tests and treatments
Works with the Admitting Department and International Office to coordinate appointments of self-pay and international patients
Photocopies and files patient-related paperwork within clinically-defined medical records in an accurate and timely manner
Insures and protect patient confidentiality
Take insurance and copay information
Patient Services Coordinator Examples
1
Patient Services Coordinator Job Description
Job Description Example
Our growing company is looking to fill the role of patient services coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient services coordinator
- Understands HMO, Managed Care and other third party insurers
- Works as part of a team within and across departments
- Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages
- Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning
- Schedules and registers patients, working closely with others in the PSR role
- Schedules patient appointments in computer, either via telephone or in person
- Sends appropriate informational materials to patients, as necessary
- Gathers appropriate demographic information on new patients to create an appointment and to allow patient to be contacted
- Verifies assigned Primary Care Provider (PCP) with patients and appropriately schedules patient with assigned PCP to insure continuity of care
- Insures all patients affected by changes in the schedule are contacted regarding the change in a timely manner
Qualifications for patient services coordinator
- Adhere and apply specific departmental policies, rules and regulations
- Microsoft Office and Outlook
- Demonstrated typing proficiency, personal computer, and CRT experience required
- Three (3) years of experience in a hospital or medical business office setting preferred
- Requests and verifies patient’s insurance plan name to insure KUHP and the department providers have existing managed care contracts and, if no managed care insurance contract exists, communicates to the patient their potential personal payment obligations
- Responsible for patient arrival and check out processing, providing cross coverage with other PSR staff
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Patient Services Coordinator Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient services coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient services coordinator
- Upon patient arrival, explains appropriate insurance and consent, NPP, and other required forms and obtains patient signatures, as needed
- Works with the patient to get all paperwork filled out when they are new and coming into the clinic for their initial visit
- Enters patient demographic and insurance data into the electronic medical record systems as described in KUHP Business Procedures
- Assesses patient eligibility for sliding fee scale, and assigns fee scale
- Coordinates all SFS (Sliding Fee Scale) renewal paperwork with the patient on an annual basis
- Collects service fee
- Develops patient payment plans, as needed
- Performs other job related duties as requested by supervisor and/or clinic manager
- Assists with interviewing candidates for new positions
- Orients new staff, as requested
Qualifications for patient services coordinator
- Some college, 4 year college degree in Healthcare Administration, Business or related preferred
- Work primarily performed in hospital/clinic setting
- Constant exchanges with patients face-to-face, over the phone and via email
- Constant bending, standing, sitting, walking, and repetitive movements
- Ability to lift 20 lbs from floor to waist to chest to above head
- Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient, family and team
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Patient Services Coordinator Job Description
Job Description Example
Our growing company is looking for a patient services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient services coordinator
- Providers administrative support to providers and clinical staff
- Primary scheduler - Uses Cisco phone system to answer phone calls on a rolling basis
- Provides superior customer service via the phone
- Prepares faxes and mails paperwork
- Schedules/reschedules/cancels appointments
- Addresses and triages live phone calls as needed
- Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day
- Schedules patient appointments for follow up office visits
- Completes EPIC functions, Arrival Status, No Show, Cancellations
- Fills empty slots within the clinician’s schedules on a daily basis utilizing recall list
Qualifications for patient services coordinator
- Prepares prescription messages in EPIC for Immerse program
- Recommends solutions to work flow
- Provides cross coverage to the Front Desk Role as needed
- Resolve and research Team Health Client Services complaints
- Research accounts on the system and requesting charts
- Submit researched accounts to Medical Coding for review
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Patient Services Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient services coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services coordinator
- Adjust reviewed complaints after Medical Coding Manager or Medical Director has approved and adjust accounts per Team Health affiliates
- Correspond with collection agency in order to coordinate the resolution of billing and reimbursement related issues
- Correspond to resolve client-related issues to the Better Business Bureau and to the Consumer Affairs office
- Handle the National Patient Services Call Center warm transfers for all business
- Process NPSC and patient web site information
- Process NPSC workfiles
- Process incoming mail (LOD - Letters of Dispute - from service center or lockbox, insurance update)
- Communicate and follows up all client complaints to Patient Services Manager
- Comply with mandatory requirements at the direction of the Patient Services Manager
- Assume other tasks, duties and responsibilities as assigned by the Patient Services Manager
Qualifications for patient services coordinator
- Excellent personal computer skills including being proficient in Microsoft Office
- Education equivalent to completion of the 12th grade
- Travel may be required to billing locations concerning the resolution of billing related issues
- Software experience, IDX preferred
- Positive attitude and customer service mindset
- 3 years healthcare/customer service or relevant experience
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Patient Services Coordinator Job Description
Job Description Example
Our company is looking to fill the role of patient services coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient services coordinator
- Serves as receptionist greeting visitors, signs for packages, mail/package distribution, maintains lobby area in order and provides clerical support
- Answers overflow of incoming calls and directs to the appropriate department
- Calls patients from the exception report for reminder calls
- Answers, screens, and responds to routine questions via phone, electronic communications, or face to
- Provides recommendation for process/service improvement to promote patient satisfaction and address issues
- Answering patient inquiries
- Ensuring practice is properly equipped
- Schedule appointments, contact patients with appointment reminders, and check patients in upon arrival at the clinic
- Verify insurance and patient information to update records
- Scan documents and enter patient data in database
Qualifications for patient services coordinator
- Minimum of one year experience in direct patient care or customer service required
- Basic working knowledge of application support, development tools and methodologies and revenue cycle
- Experience in system analysis, design, building, testing and implementation, preferred
- Minimum 1 year experience in medical or related field required
- Knowledge of health insurance industry practices and/or medical billing procedures
- Ability to float between our Newport News and Williamsburg offices is a plus