Patient Navigator Job Description
Patient navigator
provides training and education of staff on managed care contracts and processes, system utilization of the approved organization electronic scheduling and billing system, Joint Commission (JC) standards, and Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines and compliance issues.
Patient Navigator Duties & Responsibilities
To write an effective patient navigator job description, begin by listing detailed duties, responsibilities and expectations. We have included patient navigator job description templates that you can modify and use.
Sample responsibilities for this position include:
Recruit people who are HIV positive or at high risk for HIV infection, specifically to MSM POC to medical care
Conduct outreach at high risk venues where People of Color (POC) - especially men who have sex with men (MSM) convene throughout New York City
Recruit MSM POC to HIV/STI testing services
Assist in HIV testing events and other health fair
Work collaboratively with agency staff from various departments
Attend all required meeting including training and supervision meeting
Collect all required data and submit all required documents such as timesheet, data collection form and reports in a timely manner following agency protocol
Recruit people who are HIV positive or at high risk for HIV infection
Provide navigation to patients on PEP and PrEP to engage and retain in care
Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families
Patient Navigator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Navigator
List any licenses or certifications required by the position: BLS, CPR, OCN, HIV, MRT, CCRN, NJDHSS, CCM, AHA, HIPAA
Education for Patient Navigator
Typically a job would require a certain level of education.
Employers hiring for the patient navigator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Nursing, Education, Social Work, Health, School of Nursing, Health Care, Oncology, Psychology, Community Health Education, Medical
Skills for Patient Navigator
Desired skills for patient navigator include:
Medical terminology
Managed care and the business segments
Microsoft Office
Outlook
Windows
Computer systems and software used in functional area
HIPPA regulations
Healthcare systems
Joint Commission standards
Organization and how to get issues resolved
Desired experience for patient navigator includes:
Provide follow up services for newly diagnosed individuals who require additional services
Link patients to health plans, navigate with health plans, obtain pre-authorizations and referrals for patients as needed
Assist with distribution of materials relating to food stamps, 340b and other related patient care related material
Track referrals to ensure patient access and support patients in overcoming barriers to care
Pays utmost attention to patient confidentiality
Resolves point of service issues, usually same day
Patient Navigator Examples
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Patient Navigator Job Description
Job Description Example
Our innovative and growing company is hiring for a patient navigator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient navigator
- Initiate, build and maintain relationships with patients in the clinic, offering support and guidance in medical and non-medical supportive services that are available in our program and in the community
- Provide Patient Navigation for identified oncology clinic patients who are interested in whole person supportive care
- Help facilitate scheduling patients' appointments and provide a warm hand-off to providers and program services
- Work collaboratively with our internal supportive care team, with external supportive care providers to improve quality of life for all cancer patients and their families
- Inform and offer the supportive care services that are available
- Assist the cancer team with support group scheduling, logistics and promotion of available groups to patients and families
- Works with clinic cancer patients and their caregivers to assist them in accessing the hospital’s cancer care delivery system and ACS resources
- Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming
- Makes business based decisions
- Collaborate with all care providers to assist in the provision of quality, cost effective patient care
Qualifications for patient navigator
- Knowledgeable about the breadth and accessibility of community resources
- Knowledgeable of community demographics and cultural aspects that impact health care
- Dynamic and personal
- Works effectively on teams
- Creatively resourceful
- Remains composed under stressful and under emotional situations
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Patient Navigator Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient navigator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient navigator
- Maintain detailed knowledge of transfer center regulatory requirements
- Greet patients, residents, families and visitors
- Serve as a liaison to patients and their families who are sent outside of Kodiak for medical attention
- Ensure smooth, efficient clinic services and maximize comfort and confidentiality for the patient
- Update and maintain available resource files
- Track patients diagnosed with HCV or HBV using electronic medical record
- Contact patients by telephone and/or letter to provide appointment
- Make appointments in Infectious Diseases/Viral Hepatitis clinic using Soarian scheduling system
- Assist in health insurance enrollment
- Assist in medication/pharmacy prior authorization and coordination to access highly effective HCV and HBV medications
Qualifications for patient navigator
- 3+ years of experience with Complex Specialty products required
- History of direct patient interaction, specifically oncology patients
- Empathy, motivated self-starter, and positive competitive spirit
- Knowledge of existing MS Office software suite ability to manage new software platforms if necessary
- Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance)
- At least two years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services
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Patient Navigator Job Description
Job Description Example
Our growing company is looking for a patient navigator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient navigator
- Promote, monitor and document patient adherence to prescribed
- Document services promptly in the electronic medical record
- Document metrics required for grant reporting purposes
- Provides support during patient stay or clinic visit
- Addresses patient grievances at point of service
- Analyzes patient satisfaction reports and metrics to identify areas for improvement
- Develops library of resources, and orientation information for patients
- Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience
- Anticipates and initiates coordination activities
- Growth opportunity within the department and with the largest physician network in North Texas
Qualifications for patient navigator
- Knowledge in providing application assistance for Medi-Cal, Covered California and other public benefit programs
- Must have strong knowledge of community resources in Calaveras County and surrounding areas and be familiar with community based health care delivery
- Demonstrates excellent communications skills and interpersonal relationships
- Ability to collaborate and facilitate interdisciplinary team communications
- Demonstrate flexibility and ability to manage multiple complex situations
- Knowledge of HIPAA Guidelines including the PHI privacy requirements
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Patient Navigator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of patient navigator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient navigator
- Schedule is Monday-Friday with no overnights or weekends required
- Incredible benefits for you and any dependents
- Provide individualized assistance to cancer patients, families, and/or caregivers to help overcome healthcare system barriers and facilitate timely access to quality health and psychosocial care from pre-diagnosis through all phases of the cancer experience
- Work in collaboration with patient, families, caregivers, providers, Cancer Center colleagues and staff, and other community services to assess, plan, implement, and evaluate appropriate education, care, and/or resources to be provided
- Work with local and statewide cancer care community to provide and assist in education, community needs assessment, resolutions of system barriers, cancer health disparities, understand cultural competence, and the individualized provision of assistance to patients with cancer, their families, caregivers, and survivors at risk
- Address patient needs
- Link patients to health plans
- Acts as a liaison between the patient, their family and internal and/or external service providers
- Implements individualized patient navigation plan for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing client education and linking clients with appropriate support services
- Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs
Qualifications for patient navigator
- Minimum Bachelor’s in Social Work
- 2 years experience in the health services field
- Strong interpersonal skills and ability to function effectively in clinical environment possess the ability to communicate clearly and effectively (both written and orally) to diverse audiences
- License Bachelor Social Work (LBSW)
- Demonstrates an ability to function independently in a goal directed manner while communicating effectively with patient, family, significant others and providers at all levels
- Years of experience in a healthcare/clinical setting
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Patient Navigator Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of patient navigator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient navigator
- Advocates teamwork and multidisciplinary care concept to patients, staff and faculty
- Identifies and maintains a database of appropriate resources for client support
- Recognizes barriers to healthcare and connects patients to the resources they may need
- Document communication within EMR
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications
- Work to ensure a seamless patient experience
- Work on projects that will optimize operational efficiency and improve patient experience
- Assist in identifying technology needs to improve patient experience
- Conduct phone screens, which are used by program nurse and program leaders as an initial assessment of patient symptom severity in order to triage care appropriately
Qualifications for patient navigator
- Familiarity and working knowledge of Medical and other public programs
- Familiarity with diabetes or other chronic disease self-management programs a plus
- Experience with Meditech, AthenaNet, or other EHR systems
- Provide wrap-around care by partnering with clients to address physical, emotional, social and spiritual needs
- Establish and maintain rapport with patients, families and other members of the health care team and community
- Work independently and to be self-motivated to meet with and assist clients in resolving complex care issues