Supervisor, Care Job Description

Supervisor, Care Job Description

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Supervisor, care provides educational opportunities for hospital clinical staff via in-service programs regarding level of care criteria and managed care principles.

Supervisor, Care Duties & Responsibilities

To write an effective supervisor, care job description, begin by listing detailed duties, responsibilities and expectations. We have included supervisor, care job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure timely submittal of all documentation and forms in accordance with the organization's guidelines
Consistently meet monthly deadlines
Manage employee time cards and attendance
Supervises a team of social media specialists and customer support
Provide supervision, direction and leadership in daily transitions with staff, children and families, , implementation of activities for children ages infant through school age
Provide staff trainings throughout the season for a cohesive team atmosphere and child-centered environment
Be an ambassador for creating positive customer experiences
Monitor daily workflow and productivity to ensure attainment of established Customer Service goals
Immediate resolution of escalated customer issues, exercising discretion to make needed decisions
Monitor all documents for adherence to established procedures and standards for professionalism

Supervisor, Care Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Supervisor, Care

List any licenses or certifications required by the position: ACLS, BLS, CPR, LATG, PALS, NRP, AHA, URAC, NIHSS, TNCC

Education for Supervisor, Care

Typically a job would require a certain level of education.

Employers hiring for the supervisor, care job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Nursing, Business, Management, Leadership, Science, Healthcare, Health, Social Work, Graduate

Skills for Supervisor, Care

Desired skills for supervisor, care include:

Healthcare delivery
Levels of care available within acute care setting and in the community
MCG Recovery Guidelines
Managed care principles
Discharge planning
Managed care reimbursement
Performance improvement
CMS Special Needs Programs
Health Plan compliance requirements
Medical terminology

Desired experience for supervisor, care includes:

Requires excellent communication skills, written and oral, including the ability to interact with all levels of management, staff and the public
Strong working knowledge of RMS
At least 5 years experiences in quality assurance of electrical manufacturing
Act as point of escalation to resolve serious delivery/expediting problems
Ensure a high service level is being maintained for our customers even distribution of work load
Must be highly detail-orientated with ability to see the big picture and use past experiences by thinking creatively and anticipating future needs

Supervisor, Care Examples

1

Supervisor, Care Job Description

Job Description Example
Our growing company is hiring for a supervisor, care. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for supervisor, care
  • Represents customer service on quality and process improvement teams as assigned
  • Assists in monitoring and compiling work volume statistics for reporting purposes
  • Maintains harmony among workers and resolves grievances, communicating with other departments to resolve open issues and expedite work requirements
  • Handles difficult customer inquiries and complaints referred by Technical Support Representatives
  • Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results
  • Provide leadership through effective goal setting, delegation, and communication
  • Participate with the Manager, overseeing all aspects of the care delivery system and work organizationally to improve service
  • Participate in staff development including development and maintenance of competencies, participation in the orientation process and involvement in the educational process
  • Work with Manager to establish capital and operational budgets
  • Perform probationary and annual evaluations with the Manager
Qualifications for supervisor, care
  • Ability to work independently and in a team environment to accomplish a common goal
  • Proven ability to drive results in a fast-paced environment
  • Enjoys a start-up mentality in a fast-paced/high energy work environment
  • Extremely perceptive individual, capable of relating to individuals at all levels
  • Sensitivity toward corporate needs, employee goodwill, and public image
  • Significant interview skills, coaching skills, and conflict resolution
2

Supervisor, Care Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of supervisor, care. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for supervisor, care
  • Maintaining an environment where the primary focus is to put the customer first
  • Reducing the need for unnecessary or repeat service calls
  • Determine processes for delivering the highest quality service to all customers across all product lines
  • Active queue monitoring to ensure that service level goals are consistently met
  • Active call monitoring to ensure all C.A.R.E
  • Provide technical support for high-speed online and various phone products, including diagnosis and resolution of software/hardware problems for Commercial and Hospitality customers
  • Assist/ support RF service personnel with complex advanced broadband services related issues
  • Maintain problem ownership & accountability with the NOC, NEO, EMC, Regional Installation and Service departments
  • Provide daily, weekly & monthly reporting as prescribed by Business Care management
  • Comply and enforce all polices/ procedures/ standards and complete employee reviews and evaluations
Qualifications for supervisor, care
  • Nursing Baccalaureate degree from an accredited school of nursing
  • Minimum of three (3) years RN experience in related clinical area
  • Knowledge of budgeting, staffing, systems, quality improvement, and clinical care delivery in an inpatient setting
  • Minimum of one year experience working with children in a clinical setting
  • Previous case management, administrative, and/or leadership experience preferred
  • Must have licensure or certification, in a state or territory of the United States, in the health or human services-related field that allows the professional to conduct an assessment as permitted within the scope of practice of the discipline
3

Supervisor, Care Job Description

Job Description Example
Our company is looking to fill the role of supervisor, care. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for supervisor, care
  • Sets high standards and encourages new ideas for improving team performance
  • Takes informed risks and remains open minded and flexible
  • Assists with the development of performance metrics and targets
  • Works with management to implement strategic business work plan goals
  • Maintains commitment to operational goals in the face of obstacles and collaborates with internal customers
  • Serves as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues
  • Responsible for scheduling of staff employees to ensure proper coverage that meets the needs of the business
  • Monitors the queues and work flow for employees to ensure that time sensitive work is completed on schedule
  • Provide operational support for Total Care frontline staff
  • Take an active role in the successful implementation of Total Care initiatives designed to enhance agent performance and customer satisfaction
Qualifications for supervisor, care
  • Advanced Certification or College degree preferred
  • Or an equivalent combination of education, training and experience that would meet the skill requirements of the job
  • Proven outstanding customer service and human resource skills
  • Monitor daily and historical call volume trending and allocate resources
  • Develop and manage inter-department programs and procedures designed to ensure continuous process improvement
  • Produce daily reports for Customer Care management regarding call volume, issue resolution, trend identification, and other metrics
4

Supervisor, Care Job Description

Job Description Example
Our company is hiring for a supervisor, care. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for supervisor, care
  • At least 3+ years’ experience in a contact center environment in Customer Service or Print/Website marketing with a minimum of 2 years in a leadership position
  • An aptitude for technology learning and the use of multiple systems
  • Minimum qualification of an Associate in a business related field is required
  • Knowledge on Vistaprint Digital Marketing products and services
  • Partner with other areas of the business to meet company goals, respond to escalations, and improve processes
  • Provides input into selecting, training, developing and performance appraisals of team members in accordance with organizational policies and applicable legal requirements
  • Develops relationships with other business units/departments in order to maximize efficiencies within the organization and assists the development and implementation of processes to enhance the Customer Care Team’s service deliverables
  • Provides guidance and/or help to customer support analysts, specialists and team leads in the resolution of difficult customer questions and/or problems and will be responsible for all administrative aspects for direct reports
  • Reviews technical and customer data and analyzing trends, identifying opportunities for process improvements and develops action plans that determine a solution
  • Analyzes and documents employee performance and recommends salary increases
Qualifications for supervisor, care
  • Must possess the desire to be a leader and abide by high quality standards
  • Effectively execute high priority, time sensitive tasks
  • Make productive contributions in a team-focused environment
  • Availability to work a flexible schedule which includes days, evenings, weekends and holiday hours
  • Extended shifts may be required during periods of high call volume
  • Performance based merit environment that includes call performance statistics
5

Supervisor, Care Job Description

Job Description Example
Our innovative and growing company is hiring for a supervisor, care. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for supervisor, care
  • Be responsible for coordinating services provided for residents
  • Supervise care delivery and to maintain service care plans
  • Accept full supervisory responsibility for up to six full-time Clinical Coordinators (LGSWs who carry a caseload of 8-10 children and conduct weekly home visits)
  • Assist the A&G and Health Plan team with contacting members, providers and internal matrix partner in order to resolve grievances
  • Assist the Health Plan Transportation team with resolving member transportation issues
  • Documenting issues into the Health Plan complaints tracking log located on the HP SharePoint
  • Assist with the completion of state monthly reports
  • Claims and clinical documentation research knowledge
  • Able to work with a SharePoint, Healthcare Management Authorization systems, Claims processing systems, and other software applications (CSP Facets, Sales Force, NDB)
  • Ensure that departmental customer satisfaction levels and service levels are achieved
Qualifications for supervisor, care
  • Current Pediatric Advanced Life Support (PALS) certification (required within 90 days)
  • Minimum five (5) years relevant RN work experience
  • Ability to effectively manage the activities and personnel of an Urgent Care department and/or other assigned departments
  • Excellent oral and written communication skills to interact with internal and external customers
  • Ability to identify strategies to resolve issues and implement solutions
  • Ability to work productively and effectively under pressure, remaining flexible with shifting and conflicting priorities

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