Patient Registration Resume Samples

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LP
L Pfeffer
Lelah
Pfeffer
211 Rusty Creek
Dallas
TX
+1 (555) 562 7767
211 Rusty Creek
Dallas
TX
Phone
p +1 (555) 562 7767
Experience Experience
Dallas, TX
Patient Registration
Dallas, TX
Erdman-Christiansen
Dallas, TX
Patient Registration
  • Working with physicians’ offices and departments of the hospital providing information when necessary, or forwarding relevant documents to them
  • Processes patient charts according to paperwork flow and established productivity standards
  • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
  • You would be Interviewing patients at the emergency room window, workstations, or at bedside to obtain all necessary account information
  • Interview patients at workstation or at bedside to obtain all necessary account information
  • Smiling and providing caring customer service
  • Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and vision
Philadelphia, PA
Supervisor Patient Registration
Philadelphia, PA
Hahn and Sons
Philadelphia, PA
Supervisor Patient Registration
  • Responsible for interviewing and hiring applicants, evaluating employee performance, providing discipline and counseling staff
  • Participates in sponsoring students in the department and fostering relationships with associated educational programs
  • Establishment and revision of department policy and procedures as well as training materials ensuring consistency and standardization across the service area
  • Responsible for overseeing day-to-day operations. Monitoring, organization, and delegation of the team’s workload
  • Seek out new methods of streamlining and improving the workflow and efficiency of registration
  • Knowledge of ICD-9 and CPT coding
  • Ensure compliance with federal regulations, including HIPAA, JCAHO, Medicare and other third-party
present
Phoenix, AZ
Patient Registration Supervisor
Phoenix, AZ
Christiansen LLC
present
Phoenix, AZ
Patient Registration Supervisor
present
  • Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
  • Selects and delegates training and orientation of new staff
  • Oversees the Performance Improvement (PI) program for the team that includes overseeing daily productivity checks and scheduled quality audits
  • Have a working knowledge of computer applications
  • Works with staff to develop personal development plans and identify areas for improvement and improve performance
  • Generates enthusiasm and commitment among St. Joseph's Hospital employees; fosters and reinforces team based results
  • Participates in administrative staff meetings and attends other meetings as assigned. Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations
Education Education
Associate’s Degree in Customer Service Skills
Associate’s Degree in Customer Service Skills
Rutgers University
Associate’s Degree in Customer Service Skills
Skills Skills
  • Working knowledge and ability to use Microsoft Office, proficient in e-mail and internet use
  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc.)
  • Experience in understanding and usage of computers, including Microsoft Word as well as the ability to learn new applications relevant to the position
  • Ability to compile, assimilate, organize, and store printed and electronic information
  • Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups
  • Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
  • Ability to successfully function in a fast paced, service oriented environment
  • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
  • Input of data into computer systems
  • Organization: Effective management of projects, deadlines, and work load prioritizing
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15 Patient Registration resume templates

1

Supervisor, Patient Registration Resume Examples & Samples

  • Monitors, coordinates, and directs operations and activities of all areas of registration / financial counseling throughout the organization
  • Selects and delegates training and orientation of new staff
  • Counsels employees and works with staff to develop personal development plans
  • Performs interviews and performance appraisals
  • Attends and leads departmental meetings
  • Identifies opportunities and problems and makes recommendations for improving
  • POS collections, customer service, patient throughput, and process flow
  • Minimum 4 years healthcare related experience in registration, strong insurance background
  • Minimum 1 year supervisor / leadership experience
  • Computer knowledge, proficiency with software applications
2

Patient Registration Rep Resume Examples & Samples

  • Maintains strict confidentiality on every patient, medical record or report
  • Discusses only appropriate patient information in public and private areas protecting the confidentiality and dignity of all patients, by actions and words
  • Releases only appropriate patient information over the telephone providing for the balance between guest services and confidentiality for all patients
  • Maintains record confidentiality for all patients
  • Maintains record confidentiality by sending all internal and external written patient information in sealed envelopes to other departments
  • Follows hospital policy on release of information regarding all information for the patient admitted for psychiatric, drug rehabilitation, or other
  • 100% accuracy is the threshold for achieving the following
  • Ensures each patient is assigned only one Medical Record Number
  • Selects appropriate patient type, based on the department and service required
  • Obtains and inputs complete and accurate
  • Accepts payment and issues receipts for all guests, wishing to make a payment, during all hours for private rooms, cosmetic surgeries, and other charges
  • Communicates significant patient accounts information to PA, either through the computer or by telephone
  • Accurately labels receipt envelopes and submits to cashier via lock box
  • Ensures safe keeping of all cash, checks, and charges received
  • Review pending work and communicates unresolved issues with peers prior to breaks or end of shift
  • Utilizes manual and/or computer reports to review for pending or incomplete work
  • Resolves or refers for resolution all identified workload issues
3

Patient Registration Lead Resume Examples & Samples

  • Manage the patient access flow within the emergency room
  • Manage the employees on your team
  • Manage the tracking board
  • Make sure that someone is in the trauma room when needed
  • Make sure that someone is there to greet the patient and armband them
  • Clear patient accounts so that they can move to their assigned floor
  • Monitor the blue phone
  • You will be on your feet all day
  • Must be able to work Thurs, Fri & Saturday nights
  • 1+ years of Registration experience
  • 1+ years of experience navigating a windows environment and utilizing Microsoft Office in a professional setting
  • Must have a thorough understanding of Insurance Policies and Procedures
  • A thorough understanding of Charity Care Programs as well as the various Government and Non-Government Payment Assistance Programs
4

Patient Registration Supervisor Resume Examples & Samples

  • Organizes workflow to ensure accurate and timely team performance. Supervises the work schedule, ensuring adequate and appropriate coverage of all positions at all times
  • Selects, and delegates training and orientation of new staff. Assigns staff responsibilities, and evaluates performance. Counsels employees on problem areas of registration and performance. Works with staff to develop personal development plans, identify areas for improvement, and improve performance
  • Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
  • Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
  • Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
  • Participates in administrative staff meetings and attends other meetings as assigned. Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations
  • Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
  • Generates enthusiasm and commitment among St. Joseph's Hospital employees; fosters and reinforces team based results
  • Undergraduate degree or equivalent experience
  • Minimum 3 years of experience in Patient Registration
  • Working knowledge of computer applications
  • Ability to demonstrate Leadership and Analytical Thinking capability
  • Working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State and local agencies
  • Knowledge of basic medical terminology
  • Possesses good verbal and written communication skills
  • Must be able to demonstrate practical applications of goal setting, quality control procedures, and problem solving skills
  • Must demonstrate ability to manage highly confidential information
  • Must be able to prioritize work needs and demonstrate good judgement, and manage stressful situations
  • Commitment to St. Joseph's Hospital and Medical Center Values
  • Appropriate staffing coverage as related to Daily Census
  • Accuracy of information entered into SMS system by registration staff
  • % Of Co-payment / deductible collections made by staff
  • Compliance with MSP / ABN and other Federal and Corporate guidelines including HIPAA
  • Hospital Registration experience with emphasis on Financial Counseling, ED, and Insurance Verification
5

Mgr / Patient Registration Resume Examples & Samples

  • Provides guidance and feedback on employee performance through the auditing and screening of registration work and various computer reports. Processes performance appraisals prior to due date
  • Reviews and assures that employee time is recorded accurately. Produces and keeps a current department record (attendance and counseling sheets)
  • Oversees daily cash management and valuables functions to include in daily and weekly audits as appropriate
  • Interacts with other CHS departments which may be impacted by Patient Registration Department process
  • Registers and pre-registers patients as necessary to support the team
6

Supv / Patient Registration Resume Examples & Samples

  • Coordinates training for registration staff in the department and assures that all employees attend appropriate mandatory classes annually. Maintains record of employees education and staff development files
  • Manages, reviews, and processes appropriate staffing for Patient Registration department, including PTO approvals/denials, timesheets, and performance appraisals
  • Registers and Pre-Registers patients as necessary to support the team
  • Oversees cashier and valuables function to include daily and weekly audits as appropriate
  • Participates in various audits initiated in the Patient Registration department
7

Patient Registration Spec Resume Examples & Samples

  • Interview patients to obtain registration information when unable to pre-register
  • Work with departments and systems to gather patient information to process direct/add-on registrations without interviewing patients directly
  • Determine accurate demographic/insurance information 95% of the time
  • Eliminate creation of inaccurate duplicate computer accounts
  • Compliance of completing MSP
  • Compliance required signatures are obtained
  • Collect 90% of identifiable co-pays prior to service
  • Verification of insurance eligibility and benefits for services using internet technology and phone systems
  • Identify and communicate co-pay, co-insurance, and deductible to the patient
  • Enter appropriate codes in Electronic Eligibility Verification
  • Pre register 95% of scheduled customers
  • Instruct 90% of scheduled new patients about co-pay
  • Gather schedules from various departments and pre-register patients prior to service
  • This includes using various data tools and computer systems, as well as patient phone interviews as appropriate
  • Follow-up on incomplete information
8

Director of Patient Registration Resume Examples & Samples

  • Facilitate communications between Patient Access department and other departments within the hospital and / or health system
  • Develop and implement goals & objectives for the Front End area that supports the mission and objectives of the hospital
  • Works with system and hospital leadership to prioritize departmental initiatives and objectives and implement, monitor and review annual goals and performance standards for each functional area of the departmental responsibility
  • Must be able to communicate individual and team goals to staff
  • Monitor, track, and evaluate staff productivity and performance and provide summary report to the Director on a monthly basis
  • Oversee department training and individual performance
  • Maintain and oversee the patient registrations, insurance verification, customer service and financial counseling
  • 5+ years of Revenue Cycle management experience required (preferably in Patient Registration)
  • 5+ years of Management experience
  • Solid understanding of managed care and insurance contractual arrangements
  • Proficient in Excel (intermediate level)
  • Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines
  • Self-Starter with the ability to multitask and work independently
  • Excellent communication and organizational skills, verbal and written
  • ICD experience and/or understanding
9

Supervisor Patient Registration Resume Examples & Samples

  • Report to the Director Patient Access / Telecommunications
  • Responsible for supervising, monitoring and managing the daily operations of the Patient Registration (Inpatient, Outpatient, and Emergency) Department with a focus on the day shift (7:30 am – 4pm)
  • Act as a relief to the Site Manager in their absence
  • Assist in the Quality Improvement activities
  • Assist in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers
  • Responsible for interviewing and hiring applicants, evaluating employee performance, providing discipline and counseling staff
  • Monitor staff productivity and quality, develop and recommend changes in procedure and work assignments, and review and approve time cards for department personnel
  • Compiling and reviewing various statistics pertaining to the department and for staying abreast of all changes in regulatory and hospital policies and procedures as well as insurance and financial policies and procedures
  • Establishment and revision of department policy and procedures as well as training materials ensuring consistency and standardization across the service area
  • Seek out new methods of streamlining and improving the workflow and efficiency of registration
  • Interfacing regularly with other units and departments within the hospital ensures that communication is shared with registrars as well as nursing and case management to gather needed information for maximum reimbursement
  • Develop and maintain cooperative working relationships with the medical and nursing staffs, Patient Financial Services, third party payers and other external bodies as well as interface effectively with other hospital departments to facilitate problem solving and the exchange of information promoting a spirit of teamwork
  • Must have experience with employee engagement, and the ability to manage 65 employees to include scheduling and payroll management
  • Knowledge of reimbursement and compliance with medical center policy and regulatory agencies
  • Operational knowledge of Federal and State regulations pertaining to patient admission standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, JCAHO Title XXII)
  • Experience with Insurance verification / authorization process, HIPAA compliance, Medicare Secondary Payer contracts and manage care payers
  • Expertise with hospital computerized information systems
  • 5 years of patient registration experience
  • 3 years minimum supervisor experience
  • Union Experience
10

Patient Registration Resume Examples & Samples

  • Interview patients at workstation or at bedside to obtain all necessary account information
  • Verify insurance benefits and determines pre-certification status
  • Inform former patients or their representatives of delinquent accounts and attempt to obtain payment
  • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
  • Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action
11

Patient Registration Lead Resume Examples & Samples

  • Manage the patient access flow within the cancer center
  • Make sure that someone is there to greet the patients and armband them
  • Monitor the phones
  • Must be available to work 8 AM - 4:30 PM, M - F
  • 1+ years of healthcare registration experience
  • 1+ years of experience navigating a windows environment and utilizing Microsoft Office (word, excel, outlook) in a professional setting
12

Supervisor Patient Registration Resume Examples & Samples

  • This position reports to the Manager - Patient Registration
  • Participates in recruitment and selection of new hires, department orientation, training and counseling of staff; in conjunction with the Site Manager, completes and processes probationary and scheduled appraisals for individual staff evaluations
  • Provides guidance and constructively influences staff morale
  • This position requires awareness and understanding of changes in federal and state regulations and the ability to revise procedures and processes accordingly
  • Promptly communicating these changes to staff through continual training processes is essential to maintaining high performance and meeting time requirements. Interfacing regularly with other units and departments within the hospital
  • Participates in sponsoring students in the department and fostering relationships with associated educational programs
  • Assist in the Quality Improvement activities; assists in implementing and monitoring adherence to policies, procedures, standards, and objectives to provide the maximum level of quality and timely service to internal and external customers
  • Works in collaboration with the Department Managers and Directors to develop and implement integrated policies and procedures
  • Maintains confidentiality of information deemed confidential and takes steps to assure processes that protect confidentiality
  • Participates in On-Call pager rotation
  • 3+ years of prior supervisory or lead experience
  • Basic data processing and computer operations
  • Operational knowledge of Federal and State regulations pertaining to patient admission and registration, medical terminology, team building and cohesiveness
  • Effective oral and written communication skills, supervisory techniques, human resource management / leadership skills
  • Working knowledge of standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC, Title XXII, EMTALA), insurance verification / authorization processes, managed care, CHA consent manual, CQI principles, tools and techniques
  • Demonstrated leadership skills and the ability to initiate change in a positive manner
  • Trained to motivate and lead staff through necessary transitions required by the challenges in the current and future healthcare environment
  • Undergraduate Degree or equivalent experience. Job experience in lieu of degree
  • Knowledge of Supervising in a Union Environment
  • Relates with others in a positive manner so that maximum job results are produced
  • Effectively uses verbal and written communications skills with others
  • Provides accurate and helpful information and instructions, treating each person encountered with respect and compassion
  • Utilizes appropriate listening skills while checking for understanding
13

Patient Registration Supervisor Resume Examples & Samples

  • Have a working knowledge of computer applications
  • Demonstrate Leadership and Analytical Thinking capability
  • Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State and local agencies
  • Have knowledge of basic medical terminology
  • 3+ years of experience in hospital admitting / patient registration
  • Must have aptitude to work in multiple software systems, multitasking necessary
  • Intermediate level of proficiency in MS Excel
  • Intermediate level of understanding of MSP / ABN and other Federal and Corporate guidelines including HIPAA
  • Ability to communicate Co-payment/deductible collections made by staff
  • Ability to work in fast paced environment and work with ambiguity
  • Demonstration of commitment to St. Joseph’s Hospital and Medical Center’s values
  • Ability to promote appropriate staffing coverage as related to Daily Census
  • Ability to ensure accuracy of information entered into SMS system by registration staff
  • Must be able to be on call one weekend every four weeks
  • Must be able to prioritize work needs and demonstrate good judgment, and manage stressful situations
  • 2+ years of experience managing / supervising staff in a hospital setting
  • Experienced in Point of Service Collections
14

Patient Registration Lead-patient Registration Resume Examples & Samples

  • Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. Applicable education and/or training can be used to balance a lack of experience
  • High School Diploma, GED,or equivalent required
  • Minimum 2 years of experience in customer service, preferably in a healthcare environment
  • Working knowledge of facility pricing structure and cost estimates
  • Basic knowledge of ICD-9 (10) and CPT terminology
  • Excellent interpersonal, communication and customer service skills
  • 4 to 5 years experience preferred working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
  • One or more years of supervisory experience strongly preferred
  • Associates Degree strongly preferred
  • Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred
15

Patient Registration Resume Examples & Samples

  • Compiles, Generates and Verifies Patient Registration Records: Enters registration information into Epic obtained from patient interviews, paper registration forms, hospital admission sheets and other related documents. Identifies health plan contract participation and enters coverage information in accordance with established protocols. Researches each patient entry to insure that only one patient record exists by matching designated criteria in the Epic database. Identifies duplicates patients and forwards completed paperwork to MPAS HIM following established guidelines. Works with clinical departments to answer patient registration/coverage questions and obtain all necessary registration information/paperwork. Utilizes Epic's Department Appointment Report to identify patients in the registration process across multiple departments. Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and Midwest Physician Administrative Services Confidentiality Policy. Demonstrates an understanding of Service Areas as it relates to patients, accounts, and medical records, and is able to answer patient questions based on this understanding. Forwards name changes to the appropriate site/department
  • Assumes Customer Service Responsibilities: Answers telephone and assists callers with questions, payments and/or problems. May direct calls to other departments when an issue is outside of the scope of position. Is familiar with workings of the site/location. Assists in overall department work that may include, but is not limited to, post conversion registrations, after-hour registrations, and overflow from other registration departments and/or locations. Attends meetings as required. Responsible for maintaining accurate and current resource material. Utilizes materials appropriately when making registration decisions. Participates in the rotation of department responsibilities and performs other projects and duties as related to the organization's objectives. Includes travel to other sites as needed
  • Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality. Effective in communicating verbally with other staff and departments related to the registration of patients including their accounts and coverage
  • Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Outlook, Word, Excel, and demonstrate keyboarding skill
16

Patient Registration Rep Resume Examples & Samples

  • Site Responsibilities: The Shared Services III will sign-in all outside vendors, pharmaceutical representatives, and non-appointment personnel, as well as assist with directions to departments or locating the appropriate staff to assist them
  • Problem Sensitivity: Effective in identifying and analyzing problems. Communicates findings along with possible solutions to Registration Coordinator. Has the ability to tell when something is wrong or is likely to go wrong
  • High level of computer work
  • The noise level in the work environment is usually moderate
17

Patient Registration Repre Resume Examples & Samples

  • 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles preferred
  • Able to perform basic mathematics for payment calculation
  • Intermediate to advanced computer skills
  • Knowledge of charity care programs as well as the various government and non-government programs preferred
18

Patient Registration Rep-day Temp Resume Examples & Samples

  • Determines purpose for call and initiates the scheduling patients in EPIC Hyperspace. Identifies and records accurate visit types in scheduling patients. Based on visit type, follows protocol for scheduling and provides instructions to patients in preparation for visit or procedure. Updates patient information as necessary. Verifies current health insurance information and reviews/updates patient demographics. References physician and credentialing protocols to assure accurate scheduling. Identifies when registration is required at the time of call, collects information and advises the patient accordingly. Cancels and/or reschedules appointments as needed. May assist patients with obtaining appointments at other physician sites and/or scheduling laboratory or radiology testing
  • Enters, Updates, and Verifies Account Information: Reviews accounts for accuracy and merges duplicate accounts when necessary following established guidelines. Creates accounts and/or links patients to accounts in accordance with guidelines to insure an accurate patient to account link. Knowledge of all account types, when they are to be used and how they are set up. Determines if a MPAS Waiver of Financial Responsibility is needed based on established guidelines. Explains waiver to patient, completes required fields, and obtains patient (or parent/legal guardian) signature. Working knowledge of the Self Pay Policy and when it applies. Creates new Workers' Compensation (W/C) accounts following established guidelines. Reviews MPAS W/C forms for completeness and verifies the information with the employer if time permits. Assists patients and MPAS Patient Financial Services Department with coverage entries and accounts (Delinquent, Dismissed, and Collection account status)
  • Attention to Detail: Maintains skills efficiency and consistently meets skill verification and quality requirements. Strong attention to detail and thorough in completing tasks
  • Previous experience, one to two years successful call center or scheduling in a healthcare central scheduling department
19

Patient Registration Rep Resume Examples & Samples

  • Verification and Comprehension of Coverage: Demonstrates an understanding of coverage and registration guidelines as they apply to different insurances and product types. Maintains current working knowledge of all health plan contracts, adapting quickly to changes in health plan participation, and is able to communicate this to patients. Is proficient in interpreting insurance cards and populates related coverage and copay information accurately in Epic. Determines filing order based on Coordination of Benefits (COB) guidelines. Verifies insurance coverage/benefits using established sources and protocols. May utilize Internet as part of this process. Maintains a working knowledge of Charge Review and Claim Edit Workqueues that capture registration based errors and maintains a 24-48 hour turnaround standard. Applies Registration Statuses appropriately and in support of established policies and procedures
  • Organization: Able to provide order and structure to daily processes and work environment. Demonstrates good organizational skills and ability to prioritize daily work
  • Problem Sensitivity: Effective in identifying and analyzing problems. Communicates findings along with possible solutions to Supervisor. Has the ability to tell when something is wrong or is likely to go wrong
  • Call Center or Front office station with public access and view
20

Patient Registration Supervisor Resume Examples & Samples

  • Provides leadership in Patient Registration area
  • Delivers guidance and feedback of errors to staff
  • Audits and screen various reports
21

PFS Specialist Patient Registration Resume Examples & Samples

  • Reviews current processes, assuring that any changes are given to management, and are provided for the updating of the training manuals
  • Coordinates in the creation of process and training documents to be used to train new employees
  • Assists with vacancies by working the scheduled hours for a period of time
  • Provides assistance on projects in the department
22

Patient Registration Lead-nightshift Resume Examples & Samples

  • Make sure that a registrar is in every zone
  • Make sure that someone greets the ambulance when needed
  • Must be able to work the nightshift, Thursday through Sunday
  • 1+ year of Registration experience
  • 1+ year of experience navigating a windows environment and utilizing Microsoft Office in a professional setting
  • Experience working in a Hospital Patient Registration Department, Physician Office setting, Healthcare Insurance Company, Revenue Cycle Vendor, and/or other Revenue Cycle role
  • Understanding of Charity Care Programs as well as the various Government and Non-Government Payment Assistance Programs
23

Hcmd Patient Registration Rep S Resume Examples & Samples

  • Ability to communicate clearly and effectively in both verbal and written form; fluency in both English and Spanish preferred; Spanish may be required in specific settings
  • One (1) year of experience in hospital and/or other health care setting preferred; related college level courses may be considered in lieu of experience in hospital and/or other health care setting
  • Experience in registration, billing, cash collections and/or third-party/insurance payers, and medical terminology, preferred
  • Proficiency in use of computers, specifically Microsoft products and e-mail
  • Typing skills of 45 words per minute or higher
  • Ability to work in fast paced environment with frequent interruptions
  • Self-directed, and able to prioritize work in stressful environment
24

Patient Registration Rep-r-mgh Resume Examples & Samples

  • Minimum 6 months recent clerical experience in Patient Registration and/or a medical office setting, including knowledge of insurance and authorization requirements or an equivalent combination of education in an accredited medical office training program
  • Preferred experience and skills include: the ability to spell accurately, type 35wpm, knowledge of insurance and authorization requirements
  • Skills: ability to verify financial and payer source information; demonstrate effective oral and written communication skills; display tact, discretion, and confidentiality; provide a caring environment for patients and their families; adjust rapidly to changing work flow, patient volume, and duty changing priorities and frequent interruptions
25

Team Leader Patient Registration Resume Examples & Samples

  • Performs the day to day technical admitting functions of the department. Ensures all outpatient registrations are accurate and meet organization and HIPPA admitting and registration standards
  • Participates in establishing priorities for specific departmental functions and activities. Assigns responsibilities and monitors and schedules daily workflow of the department to achieve team goals
  • Responsible for quality of all registrations and makes recommendations to Admitting Supervisor for change. Identifies and works toward solution of routine work issues ensuring admitting standards are complete
  • Works with management in determining training needs for the department
  • Associates degree highly preferred; minimum High School diploma or GED required
  • 3-5 years of experience in Patient registration in a health care facility highly preferred; minimum 1-2 years
  • Knowledge of medical terminology and exceptional customer service skills
26

Patient Registration Rep-evenings Resume Examples & Samples

  • Performs all other duties/responsibilities as assigned
  • Organization: Able to provide order and structure to daily processes and work environment. Demonstrates good organizational skills and ability to prioritize daily work. Ability to multi-task in a busy office environment
  • One to two years of successful experience in a healthcare-based centralized scheduling department
  • Working with and around other people
27

Patient Registration Assistant Resume Examples & Samples

  • 3-5 years of experience in a fast paced dental setting
  • Experience with special needs population preferred
  • Ability to work with patient’s parents, guardians, and care givers
  • Should be a team player, self-motivated, well organized and have the ability to manage his/her time efficiently
28

Patient Registration Assistant Resume Examples & Samples

  • All experience required within prior five (5) years
  • Knowledge of Encompass (Epic)
  • Insurance verification experience and/or registration
  • Demonstrates ability to cope with interruptions, remember pertinent guidelines, policies and procedures
  • Completion of Healthcare Business Insight’s Patient Access Certification Program within 6 months of start date preferred
29

Supervisor Patient Registration Resume Examples & Samples

  • Responsible for overseeing day-to-day operations. Monitoring, organization, and delegation of the team’s workload
  • Maintains and monitors the schedules daily to ensure appropriate coverage for areas of responsibility
  • Define clear roles and responsibilities for staff instilling accountability. Responsible for meeting quality, productivity, and POS financial goals
  • Develops and maintains written procedures and policies to guide clarify and support staff in their individual roles
  • Works with trainers and associates to set goals for performance and growth. Ability to coach, provide training for staff and direct associates toward established department goals
  • Responsible for quality assurance within area of responsibility. Conducts random sampling monthly of patient’s accounts to verify all policies and procedures are being consistently utilized and applied. Establishes benchmarks for staff performance and audits
  • Monitors accuracy, volume and productivity to ensure timely and accurate information and reports it monthly
  • Ensure compliance with federal regulations, including HIPAA, JCAHO, Medicare and other third-party
  • Type a minimum of 40 wpm
  • Knowledge of ICD-9 and CPT coding
  • Knowledge of payment methods of Medicare, Medicaid, commercial insurance and other payers
  • Manages stress appropriately
  • Makes decisions under pressure
  • Handles multiple priorities
  • Works independently
  • Manages anger/fear/hostility of others appropriately
30

Hcmd Patient Registration Rep Resume Examples & Samples

  • Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings
  • Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred. Related college level courses may be considered in lieu of work experience
  • Typing skills of 45 wpm or higher required
  • Ability to work in a fast paced environment with frequent interruptions
31

Patient Registration Clearance Resume Examples & Samples

  • Graduation from High School or GED required
  • Previous hospital registration or physician's office clerical preferred
  • Bilingual capability, (English/Spanish or English/French-Creole) preferred
  • Ability to demonstrate literacy in using computerized information systems
  • Physical Demands and Requirements:May require prolonged sitting, some bending, stooping and stretching
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
  • Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports
  • Require lifting papers or boxes up to 25 pounds occasionally
  • Work is performed in office environment
  • Work may be stressful at times
  • Contact may involve dealing with angry or upset people
  • May require wearing PPE (Personal Protective Equipment) when entering patient isolation rooms, as warranted
  • Staff must remain flexible and available to provide staffing assistance for any/all disasters or emergency situations
32

Patient Registration Rep Supplemental Resume Examples & Samples

  • Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights
  • Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents
  • Verifies and authorizes insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement
  • Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate; submits notices of admissions to payors, as needed
  • Provides information and answers questions about the Dignity Health Payment Assistance program
  • Collects co-payments, and other patient liabilities and enters the financial and admissions data into the hospital information computer systems
  • The incumbent may be assigned to patient registration, bed control or emergency registration
  • The incumbent is expected to be able to work in all areas of the patient registration department and assist in the training of new hires
33

Manager, Patient Registration Resume Examples & Samples

  • Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
  • Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors and the Regional Patient Registration Directors, as warranted
  • Effectively participates in sectional Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements: Functions as a consultant to Regional and facility-based Patient Registration Directors, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services; Meets with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary in order to facilitate the Patient Access process
  • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc. Scope of job duties, include and are not limited to: Directly responsible for effectively managing the assigned Patient Access activities and staff members. Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards; Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation in order to expedite appropriate use of resources and ensure 3rd party payor and client compliance; Responsible for distributing process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome; Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention; Supports a collaborative, participative management style; Fosters teamwork atmosphere between business and clinical stakeholders; Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events
  • Identifies action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation
  • Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Senior Director any unfavorable trends
  • Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general: Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas; Develops and implements an annual plan of personal and professional development; Demonstrates the competencies necessary to influence others’ behaviors toward a common dedication to the Optum360’s mission, goals, and objectives; Participates in local, regional and national health care revenue activities and professionally represents Optum360 at these functions
  • Serves in a leadership role and promotes positive Human Resource Management skills: Interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility; Develops associate loyalty and retention through effective associate engagement, inclusion and participation; Proactively solicits, listens to and addresses associate suggestions; Promotes a professional environment that recognizes and respects diversity; Develops associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate work-life balance; Establishes, implements and evaluates on-going performance improvement programs, utilizing an interdisciplinary approach; Escalates to the Senior Director any unfavorable trends or disciplinary actions; Provides managerial follow-up related to performance, up to and including disciplinary actions and termination; Provides staff training and mentoring to promote growth and development of assigned resources; Responsible for the financial and personnel management of assigned areas
  • Other duties as needed and assigned by the Senior Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field or equivalent experience
  • Minimum of 5 years in supervisory / management role
  • Requires proficiency with: Microsoft Excel, Word, Project, PowerPoint and SharePoint
  • Prior experience with the major Patient Access technologies currently in use, and/or other “like” systems
  • Master’s Degree
  • 10+ years of substantial experience and career growth in Revenue Cycle leadership role
  • Five or more years of consulting and project management experience in revenue cycle design and optimization
  • Certification within Healthcare Financial Management Association (HFMA) and/or the National Association of Healthcare Access Management (NAHAM)
  • Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements)
  • Ability to work with a variety of individuals in executive, managerial and staff level positions. The incumbent frequently interacts with staff at the Corporate/National, Regional and Local organizations. May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
  • Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue. Ability to work within the organization at all levels utilizing a very “hands-on” approach to creating value and buy-ins as the lead change facilitator
  • Ability to attract, develop, deploy and retain a world class revenue cycle team, capable of performing as a team and of evolving with the organization’s vision and with cutting edge technologies
  • Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards. Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate in order to facilitate the delivery of care in the most appropriate setting
34

Patient Access Specialist Patient Registration PRN Resume Examples & Samples

  • High school diploma or equivalent required. Associate’s degree or 2 years of experience in lieu of degree preferred
  • Excellent communication (verbal and written) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer’s needs. Accuracy, attentiveness to detail and time management skills are required
  • Ensures patient safety by authenticating patient identity throughout all essential functions
  • Assures all financial clearance activities have been completed and patient financial responsibilities are met. Completes the financial clearance activities prior to service on non-complex cases and refers patient to financial counseling or financial clearance as necessary for complex cases
  • Validates medical necessity (LCD/NCD review) to ensure clinical and financial clearance. Contacts scheduling and/or ancillary department associates for clarification, on diagnosis and/or test(s)/procedure(s) as necessary
  • Obtains signed physician orders for all tests and procedures from physicians/offices
  • May serve as relief support, if the work schedule or work-load demands assistance to departmental personnel. Cross- training in various functions is expected to assist in the smooth delivery of departmental services
35

Patient Registration Resume Examples & Samples

  • In a 24 hour, 7 days a week environment, collects and documents patient information (demographics, insurance, contact info) in the EHR and/or other electronic system in accordance with established registration standards/policies
  • Verifies insurance eligibility, as appropriate/needed by site location according to established registration standards
  • All while ensuring excellent patient/visitor experience
  • Understands and complies with all regulatory requirements pertaining to admissions and registration (Medicare, Patient Bill of Rights)
  • Provides information to patients regarding Patients Bill of Rights, Notice of Privacy Practice per the state of MN and federal regulations
  • Provides Important Message from Medicare/Tricare (IMM) for appropriate patients according to CMS guidelines
  • Provides Admission Authorization form and receives signatures on all forms as needed
  • Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s)
  • Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
  • Facilitates phone consults, coordinates the transfer of patients to other facilities and schedules follow up appointments
  • Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient
  • Works shifts as directed, demonstrating flexibility with vacation/holiday coverage and to support the operations of a 24/7 department
  • Provides registration support to all areas of the hospital per the needs of the patient and department
  • Rotating weekend call coverage required
  • Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and visionWorks with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities through the use of Care Everywhere and other sources
  • 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience
  • Knowledge of multiple health insurance plans preferred
  • Understands need for completion of Medicare Secondary Payer (MSP) questions per CMS guidelines
  • Working knowledge and ability to use Microsoft Office, proficient in e-mail and internet use
  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc.)
  • Input of data into computer systems
  • Organization: Effective management of projects, deadlines, and work load prioritizing
  • Putting things together in an orderly and functional whole
  • Records Management: Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs
  • Ability to compile, assimilate, organize, and store printed and electronic information
  • Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups
  • Construct messages that are clear and convincing
36

Patient Registration Rep Resume Examples & Samples

  • Receives and posts payments to patient's account and reconciles cash drawer at the beginning and end of shift
  • Verifies insurance coverage through various sources and ensures all authorizations and medical necessity requirements are met prior to service
  • One year of experience working in registration or billing preferred
  • One year of experience working in registration or billing is required to work PRN
37

Patient Registration Rep Resume Examples & Samples

  • Minimum of one year experience in customer service or patient relations
  • Excellent interpersonal verbal communication skills
  • Computer data-entry/typing experience
  • Experience in a healthcare setting
  • Experience with automated patient scheduling
  • CHAA Certification
38

Assistant Director of Patient Registration Resume Examples & Samples

  • Provides facility level oversight of the following areas: Financial Clearance (as assigned), Registration / Check-in, including Point-of-Service Collections, Financial Counseling, Patient Satisfaction / Customer Service and other duties as assigned by the local client, including but not limited to Inpatient, Outpatient, Emergency registration, Pre- registration, insurance verification, A/D/T functions, and PBX
  • Responsible for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes: SLA and MSA compliance, CHAN and other regulatory audit follow-up and compliance, Client Liaison (i.e., Relationship development, program coordination), Customer Engagement (Patient Experience and Client Satisfaction)
  • Participates in targeted customer engagement improvement initiatives
  • Collaborates with and actively coaches assigned management and frontline staff in the implementation of strategies to improve the satisfaction and experience levels
  • Monitors and evaluates the results of various service / satisfaction surveys and conducts analysis of data to identify and operationalize opportunities for improvements
  • Communications (i.e., Patient Access Newsletters, CFO Presentations, Monthly Operational Reports, etc.)
  • Department Status Report compilation and presentation
  • Facility budget maintenance
  • Workforce Management oversight (Staffing plan, work schedules, call ins, position requisitions, productivity and quality monitors, disciplinary actions, staff orientation, evaluation feedback, etc.)
  • Facility-based vendor relations and support (i.e., Self-Pay Medicaid Eligibility staff)
  • Process improvement initiatives, either facility-based or corporate
  • Provides system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the Regional Patient Registration Directors and other Patient Access leaders, Facility administration and leadership, and others from the Optum360 team, as warranted Effectively leads initiatives related to Data Integrity (System Edit Reviews, DNFB performance, etc.), Quality Assurance, Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes. Develops action plans to mitigate deficiencies in performance to maintain or exceed targets
  • Leads by example: promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
  • Facilitates growth and development opportunities for their leaders and mentors when applicable to foster exemplary leadership
  • Maintains and demonstrates expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment
  • Understands the importance of compliance follows local state and federal guidelines and is able to articulate such knowledge and share with their team
  • Knows, understands, incorporates, and demonstrates the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions
  • Serves in a leadership role and promotes positive Human Resource Management skills: Interviews, selects and is accountable for the on-going development and evaluation of individuals within the area of responsibility, develops associate loyalty and retention through effective associate engagement, inclusion and participation
  • Proactively solicits, listens to and addresses associate suggestions
  • Promotes a professional environment that recognizes and respects diversity
  • Develops associate work schedules to ensure cost effective staffing that meets customer requirements, while promoting an economical, efficient workforce and considers associate work-life balance
  • Establishes, implements and evaluates on-going performance improvement programs, utilizing an interdisciplinary approach
  • Escalates to the Regional Director any unfavorable trends or disciplinary actions
  • Provides managerial follow-up related to performance, up to and including disciplinary actions and termination
  • Provides staff training and mentoring to promote growth and development of assigned resources
  • Responsible for the financial and personnel management of assigned areas
  • Provides leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc. Scope of job duties, include and are not limited to: Directly responsible for effectively managing the assigned Patient Access activities and staff members. Demonstrated ability to interpret 3rd party payer contract requirements and recommend, design and implement procedures for compliance with regulations and standards
  • Uses knowledge of Patient Access industry leading practices, performance metrics and monitors, and other documentation in order to expedite appropriate use of resources and ensure 3rd party payor and client compliance
  • Responsible for distributing process updates regarding criteria changes, regulation changes, process and program changes to assigned staff, ensuring their understanding and future compliance
  • Is familiar with the entire revenue cycle function and demonstrates good understanding of revenue integrity, billing and collections and coding
  • Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome, Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention , Supports a collaborative, participative management style, Fosters teamwork atmosphere between business and clinical stakeholders, Maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events
  • Educates physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements
  • Functions as a consultant to Regional and facility-based leadership, physicians, case managers and others regarding assigned performance guidelines and standards for Patient Access services , Meets with individual or groups of physicians, family members, 3rd party payers, and vendors as necessary in order to facilitate the Patient Access process at the local level
  • Prepares required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends
  • Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general: Participates as appropriate in continuing educational programs and activities that pertain to healthcare and revenue cycle management, as well as specific functional areas, Develops and implements an annual plan of personal and professional development, Demonstrates the competencies necessary to influence others behaviors toward a common dedication to the Optum360’s mission, goals, and objectives ,Participates in local, regional and national health care revenue activities and professionally represents Optum360 at these functions
  • Other duties as needed and assigned by the Regional Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects. Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360 Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field (3 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement)
  • 5 or more years of experience in a supervisory / management role, working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
  • 3 or more years of experience in customer service, preferably in a healthcare environment
  • Proficiency with: Microsoft Excel, Word, and SharePoint
  • Prior experience with the major Patient Access technologies currently in use, and/or other like systems
  • Consulting and project management experience in revenue cycle design and optimization
  • Three or more years of supervisory experience
  • Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation
  • Excellent organizational skills (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)
  • Strong program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities
  • Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required
  • Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward
  • Ability to work with a variety of individuals in executive, managerial and staff level positions
  • The incumbent frequently interacts with staff at the Corporate / National, Regional and Local organizations
  • May also interact with external parties, such as financial auditors, third party payer auditors, consultants, and various hospital associations
  • Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue
  • Ability to work within the organization at all levels utilizing a very hands-on approach to creating value and buy-ins as the lead change facilitator
  • Ability to attract, develop, deploy and retain a world class revenue cycle team, capable of performing as a team and of evolving with the organizations vision and with cutting edge technologies
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s)
  • Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
39

Cent Patient Registration Coor Resume Examples & Samples

  • One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting
  • Familiarity with insurance payers preferred
  • Demonstrated knowledge of medical terminology required
  • Familiarity with and understanding of Radiology and Laboratory exams preferred
  • Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task
40

Patient Registration Rep Resume Examples & Samples

  • Ensures promotion of an exceptional experience by ensuring prompt, courteous service & adherence to SMH core behaviors
  • Reviews scripts for accuracy; ensures accurate coding
  • Follows all procedures relating to registration including notification of patient admission, medical necessity, checking & scanning of physician prescriptions
  • Conducts patient interviews with compassion and confidentiality
  • 6 months computer experience required
41

Patient Registration Resume Examples & Samples

  • Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff, and physicians/LIP’s) Communicates in an effective manner, works with interpreters to communicate with non English speaking patients to achieve successful outcomes
  • Participates in improvement efforts and initiatives that support HealthEast’s strategic goals and vision
  • Experience: 2 years customer service in healthcare, insurance, registration, coding, medical records and/or related customer service experience
  • Keyboarding and 10-key computer skills
42

Hcmd Patient Registration Rep Resume Examples & Samples

  • Captures and enters accurate patient demographic and financial information into the registration system via direct patient interviews, telephone interviews or hard copy documentation (pre-registration forms). Adapts interview process to the age of the patient/family member
  • Ensures patient safety and data integrity by using at least two identifiers when selecting from or adding patients to the registration system’s master patient index during the pre-registration or registration process to avoid registering the wrong patient
  • Collects the necessary information from Medicare patients relating to the Medicare Secondary Payer (MSP) questionnaire and Advance Beneficiary Notice (ABN), and Important Message from Medicare for Inpatient admissions (IMM)
  • Correctly determines coordination of benefits (COB) for all insured patients to ensure accurate and timely billing
  • Distributes all state and federally mandated information to patients; i.e. Consent for Conditions of Admission, Important Message from Medicare, Patient Rights and Responsibilities, Notice of Privacy Practices, Advance Directives, Making Decisions About Your Care, etc
  • Performs real-time insurance verification using automated tools for all unscheduled, walk-in patients to minimize financial risk and collect applicable cash payments. Demonstrates knowledge of and utilizes electronic and automated work tools
  • Proficient in understanding managed care requirements including
  • Provide appropriate pediatric patients/families with the Pediatric patient questionnaire to document prudent layperson concerns
  • Collects the applicable co-payments, deductibles, coinsurance amounts or self-pay deposits from patients prior to or at the time of service
  • Documents clear, concise comments in the patient account notes processor within the system so that key information can be communicated throughout the revenue cycle; patient accounting, case management, medical records, etc
  • Completes all assigned workload as directed and on schedule; i.e. monitors the tracker board in Express Care or QS on Labor & Delivery for deliveries in order to register newborns within 1 hr of delivery
  • Screens and refers uninsured/self-pay patients to a member of the Benefit Advocacy team
  • Escalates problematic or high-risk accounts or interactions to Supervisor or Director for assistance
  • Organizes and manages time effectively to optimize productivity
  • Completes annual downtime procedure competency with a grade of 80% or higher
  • Meets or exceeds the department standard of 4 registrations/ hour
  • Meets or exceeds the department standard of 90% accuracy with registrations
  • Meets or exceeds RTE Completion of 85% for outpatient registrations
  • Screens all patients by asking about prenatal care and symptoms of pregnancy induced hypertension to determine whether a urine specimen for total protein must be collected
  • Follows L&D banding procedure
  • Call/page the X-ray technician when asked by the PA, RN or Tech
  • Places telephone calls to specialists or doctors on-call when requested
  • Discharges and enters dispositions on all Express Care charts
  • Follows protocol for registering new OB patients
  • Follows protocol for registering both new and returning GYN clinic patients
  • Follows protocol for registering PDC patients
  • Reviews all office communications, e-mails and information posted on department bulletin boards to keep abreast of important news and policy and process changes
  • Attends at least one HCH sponsored educational program during each reporting period
  • Adapts to frequent changes in technology and operating policies and procedures
  • Performs other duties as assigned by Manager or Supervisor
  • Takes opportunity and initiative to cross-train for advancement within the Patient Registration Department
  • Attendance and punctuality have been acceptable
  • Adheres to hospital and department dress policies
  • We Communicate Openly, Honestly, Respectfully and Directly: Listen to and communicate respectfully with others; Articulate ideas and solutions, clearly and succinctly; Talk promptly and directly to an individual when there is a concern or problem; Build trust through open, two-way communication
  • We Are Fully Present: Set aside distractions to center self and assure full attention to each patient, family, and team member; Listen to people to understand the words and their meaning; Openly appreciate the gifts and contributions of others
  • We Are All Accountable: Align personal actions, measurable performance, and responsibilities to UEM Mission and Goals; Accept responsibility for actions, decisions and results; Be accountable for the success of the larger organization; Admit mistakes and limitations while demonstrating a ‘can-do’ spirit to achieve results; Contribute at a high performance level to a positive, motivating environment
  • We Trust and Assume Goodness in Intentions: Encourage openness and sharing; Seek first to understand, then to be understood; Ask others with different experiences for their point-of-view; Demonstrate genuine curiosity without judging; Be inclusive – reach out and embrace all people while living our Mission
  • We Are Continuous Learners: Embrace change and prudent risk to find new ways to support the Mission; Encourage new ideas to serve our patients and communities; Provide and accept coaching and feedback; Forgive past problems and use conflict as an opportunity for growth; Develop oneself through a personal learning and development plan
43

Supervisor Patient Registration Resume Examples & Samples

  • High School Diploma / GED or equivalent experience
  • 3+ years of prior supervisory or lead experience in a hospital setting
  • Basic MS Word, Excel, and Outlook skills
  • MS4, Meditech
  • Patient Registration Experience
44

Patient Registration Supervisor Resume Examples & Samples

  • Organizes workflow to ensure accurate and timely team performance
  • Manages the work schedule, ensuring adequate and appropriate coverage of all positions at all times
  • Assigns staff responsibilities and evaluate performance. Counsels employees on problem areas of registration and performance
  • Works with staff to develop personal development plans and identify areas for improvement and improve performance
  • Oversees the Performance Improvement (PI) program for the team that includes overseeing daily productivity checks and scheduled quality audits
  • Identifies issues and training needs for both individuals and for the department as a whole, develops training as appropriate
  • Works with the Director and other Supervisors to evaluate PI results, identify areas for improvement in the department, and the need to change policies and procedures, etc
  • Provides input for, and maintains and ensures staff compliance with established departmental policies and procedures, objectives, safety, environmental and infection control standards
  • Accurately and legibly balances and accounts for all monies used in the daily operations of the department
  • Ensures that an accurate cash sheet and cash drawer is maintained on each shift
  • Ensures bank deposit is made on a daily basis
  • Participates in administrative staff meetings and attends other meetings as assigned
  • Attends and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations
  • Performs other related duties as required, at the request of the Director of Business Services
  • Demonstrates flexibility to meet changing needs of patients, customers and the organization
  • Practices HIPAA requirement
  • Dress appropriately for work. Maintains cleanliness and good grooming
  • Performs duties in compliance with applicable policies and procedures
  • Reports to work on time and provides appropriate notification of tardiness or unexpected absence
  • Participates on department/hospital committees
  • Follows SRDH chain of command to resolve work related issues
  • Completes and turns in Standards of Conduct acknowledgement card
  • Ensures employees complete and turn in Standards of Conduct acknowledgement card
  • High school diploma or equivalent experience
  • 1 or more years of supervisory experience
  • 2 or more years of experience in admitting, registration, or medical front office
  • Experience with the admitting process and the functional workings of the admitting department
  • Working knowledge of computer applications. (Outlook, Excel, Word, PowerPoint etc.)
  • Ability to demonstrate competency with basic mathematical functions
  • Experience with insurance nomenclature, managed care insurance, and experience working with federal, state and local agencies
  • Experience managing highly confidential information
  • Knowledge of ADT (Admit / Discharge, Transfer) software
  • Able to demonstrate practical applications of goal setting, quality control procedures, and problem solving skills
  • Ability to prioritize work needs and demonstrate good judgment, and manage stressful situations
45

Patient Registration Rep Resume Examples & Samples

  • Registration, billing, cash collections and/or third party/insurance payers and medical terminology preferred
  • Strong interpersonal communication, problem solving and organizational skills
  • Ability to meet patient age-specific needs
46

Patient Registration Lead-night Shift Resume Examples & Samples

  • Comfortable working the night shift, Monday to Friday and Weekends 5:00 PM to 3:00 AM
  • 3+ years of working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and / or other revenue cycle role
  • 2+ years of experience in customer service in a healthcare environment
  • Understanding of insurance policies and procedures
  • Understanding of charity care programs as well as the various government and non-government payment assistance programs
  • Experience in requesting and processing financial payments
  • Advanced experience in using a computer and Microsoft Office (Word, Excel, and Outlook)
  • Bilingual fluency in Spanish and English
47

Assistant VP / Patient Registration Resume Examples & Samples

  • Manages, directs, trains, and evaluates department for productivity and effectiveness according to departmental and hospital policies and procedures through the Admitting and Registration Managers
  • Monitors continuously the effectiveness of policies and procedures. Makes recommendations to Administration relative to improving functions of Admitting and Registration
  • Maintains liaison with other hospital departments and outside agencies. Develops and implements new procedures
  • Consults with and assists the IS Department in implementing all Admitting and Registration functions on HIS Systems
  • Assists patients with Admitting and Registration concerns as needed in accordance with Administrative and Admitting and Registration Policies and Procedures
  • Develops subordinates through identification of goals and participation in the operations of Patient Registration and its interfaces with other departments
  • Produces and keeps required Departmental Records (attendance and counseling sheets) on each manager and supervisor and assures that managers and supervisors keep required Departmental Records on each employee
48

Overnight Supervisor, Patient Registration Resume Examples & Samples

  • Supervises the department’s day-to-day operations as they relate to Hospital Billing, Emergency Department Registration, Admitting Registration, and office management, as applicable
  • Supervises, hires, trains, disciplines and evaluates the performance of staff
  • Ensures performance appraisals are completed in a timely manner
  • Analyzes, recommends, implements and monitors approved work-flow changes
  • Processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times
  • Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed
  • Ensures compliance with DOH regulations as they pertain to completion and filing of death certificates and termination certificates
  • Maintaining daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service
  • Monitors the inpatient and outpatient registrations for Quality Assurance
  • Responds to concerns of patients, families, physicians and staff
  • Recommends procedural and system changes to improve operational quality and efficiency
  • Actively participates in process improvement projects
  • Performs additional related duties, as required
  • High School Diploma / GED or higher level of education
  • 2 or more years progressively responsible related healthcare experience in patient registration and/or collections
  • Intermediate or greater level of MS Office expertise in Word, Excel and Outlook
  • Experience with 3rd party reimbursement and/or insurance background
  • 2 or more years of leadership experience in patient registration and/or collections
  • Experience with InVision registration and billing system
  • Experience working in a Union environment
  • Ability to handle multiple tasks simultaneously and to exercise sound judgment
  • Strong interpersonal skills needed to facilitate encounters with patients, staff, nurses & physicians
49

Patient Service Rep Patient Registration Resume Examples & Samples

  • Bilingual a plus (Spanish)
  • Must possess the ability to: handle irate customers, physician office personnel, and internal staff; work under stressful situations; work independently, be self-directed; and relate effectively with individuals that have widely diversified backgrounds
  • Previous experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payer eligibility systems preferred
50

Rep-patient Registration Resume Examples & Samples

  • Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status
  • Determines and accepts required payments, including co-pays and deductibles
  • Creates patient financial file in core scheduling and/or registration system by -accurately and thoroughly collecting, analyzing, and recording demographic, insurance, financial data in computer system in compliance with departmental quality standards
  • Initiates electronic inquiries to payers and obtains eligibility and benefit information, creates patient payment estimates, explains information to patient and collects patient out of pocket expenses at registration. Reconciles cash drawers daily and follows department procedure for logging and submitting deposits
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Director, Patient Registration Resume Examples & Samples

  • Provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
  • Provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
  • Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Know, understand, incorporate, and demonstrate the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions
  • Serve in a leadership role and promotes positive Human Resource Management skills
  • Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends
  • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
  • Develop project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • High School Diploma or equivalent experience
  • Five (5) or more years in supervisory / management role
  • Bachelors Degree in Business Administration or management, Health Care Management, or 10 years of substantial experience and career growth in Revenue Cycle leadership role may substitute for educational requirement
  • Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment
  • Five (5) or more years of consulting and project management experience in revenue cycle design and optimization
  • Excellent interpersonal skills and the ability to work with multi-disciplinary departments
  • Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects)
  • Exemplary level ability to influence change and serve as primary change agent
  • Demonstrated client service orientation
  • Ability to negotiate with insurance vendors, medical directors, and 3rd party payers when appropriate in order to facilitate the delivery of care in the most appropriate setting