Concierge Agent Resume Samples

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AG
A Glover
Anastasia
Glover
9761 Mosciski Manor
Los Angeles
CA
+1 (555) 905 1566
9761 Mosciski Manor
Los Angeles
CA
Phone
p +1 (555) 905 1566
Experience Experience
Dallas, TX
Concierge Agent
Dallas, TX
Windler and Sons
Dallas, TX
Concierge Agent
  • Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
  • Assist and provide directions to all Outlets customers
  • Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees
  • To log reservations, create confirmations and itineraries, provide information and be well versed on the iConcierge computer program
  • To assist guests with their various in-house requests through Royal Service Manager
New York, NY
Client Concierge Agent
New York, NY
Kreiger, Cassin and Ryan
New York, NY
Client Concierge Agent
  • Providing vital product insights and feedback from our customers to our client's Product Engineering teams
  • Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
  • Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
  • Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
  • Educate customers on our client's advertising processes, tools and products
  • Awareness of the different client internal support teams, communication channels and policies
  • Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
present
Detroit, MI
Concierge, Guest Service Agent
Detroit, MI
Ziemann, Halvorson and Murazik
present
Detroit, MI
Concierge, Guest Service Agent
present
  • Assists with the Reservations / Revenue Management Departments
  • Provide Concierge service to owners
  • Assist owners regarding community facilities in an informative and helpful way
  • Ensure that all requests from owners are made possible and are followed up on
  • Fully understand and have knowledge of all in residence services, technology, amenities, functions and systems
  • Consistently offer professional, friendly and engaging service
  • Conduct pre-arrival and departure residence inspections
Education Education
James Madison University
Skills Skills
  • Excellent communication skills
  • Ability to maintain high productivity standards
  • Self-motivated
  • Results-oriented
  • Persuasion skills
  • Fluent in English both written and verbal
  • Knowledge of the Internet and e-mail systems
  • Excellent verbal and written communication skills
  • 1 year of Call Center experience or related experience
  • Excellent Compensation (Commission + Hourly)
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7 Concierge Agent resume templates

1

Client Concierge Agent Resume Examples & Samples

  • Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
  • Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
  • Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
  • Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
  • Educate customers on our client's advertising processes, tools and products
  • Manage customer page education, questions, compliance and product related issues
  • Ability to identify trends and solve problems facing multiple customers
  • Providing vital product insights and feedback from our customers to our client's Product Engineering teams
  • Awareness of the different client internal support teams, communication channels and policies
  • Awareness of client (ad) products, tools and platform
  • Fluency in German and English is essential
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Ability to empathize with customer situation and meet targets
  • Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
  • Ability to manage multiple projects while maintaining strict attention to detail
  • Ability to follow processes
  • Self-learner interested in both the how and the why
  • Ability to prioritize effectively according to changing circumstances
  • Ability to collaborate and work effectively on a team
  • Good communication skills at all levels in an organization
  • Client focused and solutions oriented
  • Good problem solving and analytical skills
  • Excellent communication skills: verbal, written, listening skills
2

Concierge Agent Resume Examples & Samples

  • Persuasion skills
  • Fluent in English both written and verbal
  • Knowledge of the Internet and e-mail systems
  • Must be detailed oriented, with excellent organization skills, be self motivated and have ability to multi-task
  • 1 year of Call Center experience or related experience
3

Concierge Agent Resume Examples & Samples

  • Welcome all guests with a smile and maintain a professional approach at all times
  • Maintain a professional and courteous attitude towards all guests
  • Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates
  • Be familiar with the hotel services and hours of operations
  • Be aware of ongoing functions and meetings
  • Be familiar with the city events
  • Be familiar with all local attractions, hotels, restaurants, etc.
  • Supervise all activities of concierge/business centre according to the posted rates and charge these accordingly
  • Check all arrivals with airport pick-up requests and arrange Limousine
  • Call departures of the day, confirm departure time and offer Limousine drop-off
  • Confirm guest’s flights and make sure it’s kept in a safe place
  • Promote and Up Sell Limousine and Chauffeur services
  • Insure Business Centre and Concierge Desks are kept clean and tidy at all times
  • Always quote the guest a price before processing with the service
  • Follow all Accounting procedures as established by hotel policy
  • Follow all Front Office procedures as related to faxes and messages
  • Assist and provide directions to all Outlets customers
  • Be fully aware of all safety and emergency procedures
  • Be security conscious at all times, inform manager of anything suspicious
  • Maintain high standards of personal hygiene and wear proper uniform
  • Perform any reasonable request as directed by management
  • Actively participate in the Quality improvement process
  • Maintain close working relationships with other departments
  • Assist sales in monthly mailings
4

Concierge Agent Resume Examples & Samples

  • Offer assistance to all guests in making reservations and arrangements for travel, dining and activities
  • Liaise with regional concierge desk staff
  • Prepare special billing, flower order and room service order forms
  • Be responsible for a personal cash float
  • Inform staff and guests of activity/dining opening/closing and seasonal changes
  • Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Other reasonable duties as assigned
  • Extensive knowledge of the hotel and surrounding areas
  • Must be able to function efficiently in a non-supervised environment
5

In-house Marketing Agent / Sales Concierge Resume Examples & Samples

  • Ability to act fairly with fellow teammates
  • Energetic, outgoing and courteous personality
  • Must have good phone skills
  • Previous experience in following position are helpful: sales, retail, customer service, timeshare hospitality, promotional marketing, server, bartender, host, door to door sales
6

Concierge Agent Resume Examples & Samples

  • Develops a strong knowledge of the hotel's facilities and services and of the surrounding community
  • Provides guests with information about attractions, facilities, services, and activities in or outside the property
  • Makes guest reservations for air or other forms of transportation when requested
  • Obtains necessary itinerary tickets
  • Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities
  • Write, and understand the primary language used in the workplace
  • Must be able to speak and understand the primary language used by the guests who visits the hotel
  • 1-2 year Concierge experience in luxury hotel
7

Concierge Agent Resume Examples & Samples

  • Supervises and participates in all activities related to the Front Desk and the information desk
  • Ensures that all guests receive a warm and courteous welcome upon check in
  • Acts as Night Manager during his shift
  • Ensures that room changes are posted accurately by Night Auditor
  • Checks and clears all discrepancies encountered during the night audit function
  • Ensures that billing instructions are accurate and clear
  • Handles complaints with immediate action through follow up
  • Attends to all guest's needs inquires and requests
  • Maintains and controls usage of registration card
  • Acts as a sales person in order to maximize room revenue
8

Concierge Agent Resume Examples & Samples

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
  • Must have a previous experience in a luxury, fast paced environment
9

Concierge, Guest Service Agent Resume Examples & Samples

  • Identify and anticipate owners’ needs and ensure personalized service is provided
  • Deliver a warm and seamless arrival and departure experience, inclusive of check in and check out, cashier, etc
  • Provide Concierge service to owners
  • Assists with the Reservations / Revenue Management Departments
  • Ensure that all requests from owners are made possible and are followed up on
  • Fully understand and have knowledge of all in residence services, technology, amenities, functions and systems
  • Assist owners regarding community facilities in an informative and helpful way
  • Conduct pre-arrival and departure residence inspections
  • Maintain cleanliness of arrival area, club house, plaza, equipment, etc
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Computer literate in Microsolft Window applications an asset
  • Ability to focus attention on owner needs, remaining calm and courteous at all times
10

Concierge Agent Resume Examples & Samples

  • Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled
  • Facilitate and oversee all tours that are disqualified by the sales center, interview the guests, and determine whether the tour is a true disqualified tour
  • Assist guests with inquiries relating to the package that they have purchased
  • Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
  • Assist management with special projects relating to customer service
  • Confirm a specific percentage of all leads for the following month
  • Must have excellent written and verbal communication skills
  • Good organizational skills and detail orientated
  • Timeshare and guest relations background preferred
11

Concierge Agent Resume Examples & Samples

  • To provide a courteous and professional service at all times, utilizing our Service Promise Essentials to turn moments into memories for our guests
  • To provide correct information about dining and lounge areas and all other hotel related services
  • To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
  • To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
  • To assist guests with their various in-house requests through Royal Service Manager
  • To assist guests with Dining information and reservations through our Open Table Concierge reservation system
  • To assist guests with Spa information and reservations through our Spa Soft reservation system
  • To assist guests with golf tee times facilitated through the golf computer system
  • To log reservations, create confirmations and itineraries, provide information and be well versed on the iConcierge computer program
  • To assist with any special requests the guest may have
  • Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
  • Proven track record providing excellent guest service
  • Member of Les Clefs d’Or is an asset
  • Second language is an asset
  • One year of experience at the Front Reception or Guest Services is an asset
12

Agent Experience Concierge / Office Manager Resume Examples & Samples

  • Updates and maintains database of educational materials
  • Manages office schedule, coordinates, and sets up for meetings, classes, and on-site events as needed
  • Provides regular administrative support for education team
  • Greets and welcomes visitors to the office, directing them to the appropriate location and announcing arrivals
  • Answers front desk phone, screens and directs calls, takes messages, and provides information for callers
  • Assists visitors by answering basic questions regarding class and meeting times
  • Performs general admin duties, such as typing, filing, copying, faxing, mailing, scheduling
  • Orders, maintains, and restocks office supplies
  • Maintains office equipment, including copier, fax machine, etc. and schedules repairs if needed
  • Keeps conference rooms, classrooms, and common areas tidy and organized
13

Concierge Agent Resume Examples & Samples

  • High School graduate or G.E.D. equivalent required
  • Post secondary training in hospitality management is an asset, preferred
  • Must be able to read and write and understand oral and written instructions
  • Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points)
  • Must always be clean, neat, and professional in appearance
  • Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers
  • Must demonstrate and always use customer friendly demeanor and etiquette
  • Highly trustworthy and able to deal with confidential information
  • Strong knowledge of local community, area, and region
  • Three years customer service experiences
  • Hospital experience preferred
  • Computer proficiency including email and database management skills
14

Concierge Agent Resume Examples & Samples

  • Provide exceptional customer service by welcoming all patients and their families and by providing information and assistance to ensure that the patients’ needs are addressed in a prompt and professional manner – this is accomplished through daily visits on all new admissions
  • Acquaint patients, families, and visitors with Hospital support services to include, but not limited to, in room interactive Get Well Network service, information desks, food service, nursing stations, retail business, and wellness center
  • Identifies, documents and attempts to resolve on a timely basis, patient complaints received through personal, verbal, and written communications that are related to the hospital’s interest and concern in quality patient care
  • Consults with HFWBH staff, physicians and departments in order to investigate the validity or cause of complaints. Refers various complaints to the departmental director or managerial personnel to assist in the resolution of challenges
  • Coordinate with clinical staff any requests from patients or families that impact patient care
  • Assist with way-finding and escort patients and visitors to various areas of the hospital
  • Collects data and information about patients including preferences, (likes and dislikes), hobbies, interests, patient care concerns, needs and problems. Makes recommendations and develops a plan to fulfill unexpressed wishes and needs of the patients
  • Oversee family sleep rooms including reservations, distributing keys, and housekeeping
  • Coordinate any special order goods as needed to meet culturally diverse populations, i.e. kosher, hallal, vegetarian
  • Coordinate pet therapy visits for patients who request this service
  • Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems as necessary
  • Works collaboratively with customers and supervision while promoting a team orientated, customer focused environment
  • Ability to use telephone effectively and in a courteous manner
  • Responsible for informing leader/supervisor or manager of any changes or restrictions in driving license privileges
  • Responsible for all equipment and supplies necessary to perform job
  • Perform other related duties as assigned or required
  • Post-secondary training in hospitality management is an asset, preferred
  • Must possess a valid, unrestricted, and insurable Michigan Driver’s License in good standing (three or fewer points)
  • Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers. Must demonstrate and always use customer friendly demeanor and etiquette. Highly trustworthy and able to deal with confidential information
  • Three years customer service experiences. Hospital experience preferred
15

Concierge / Front Desk Agent Resume Examples & Samples

  • Eyes and ears of the lobby areas. Provides information to guest inquiries
  • Owning all guest requests pertaining but not limited to dining reservations, car transportation, spa appointments, concert tickets, nightclubs, etc
  • Excellent verbal & written communication skills with guests and co-workers
  • Creating and maintaining relationships with surrounding businesses and restaurants
  • Is familiar with all outlet operating hours and facilities that the hotel provides
  • Is familiar with and adhere to all policies and procedures as pertaining to position, and policies specified in the Morgan’s Hotel Group employee handbook
  • Adheres to all safety and emergency procedures and precautions
  • Ensuring that each and every guest has a fantastic stay
  • Ensure that our Stage is always set and that our Players utilize their script and improvising
  • Providing services above and beyond expectation
16

Concierge Services Agent Resume Examples & Samples

  • Ability to communicate clearly, effectively, and pleasantly in English
  • Office management computer skills; Type at least 45 wpm
  • Minimum 1 year hospitality experience preferred
  • Minimum 1 year previous front desk, call center, and/or reservations experience preferred
  • Minimum 1 year previous supervisory experience (Concierge Service Manager)
  • Must possess and consistently demonstrate all “skills” listed below
  • Ability to schedule and staff department in accordance with business demands. Must approve all schedules for Concierge Services Team
  • Must work closely with the Guest Services Team and Management in order to create guest loyalty and personalize every guest stay
  • Responsible for developing STO’s to utilize in orientation and trainer certifications
  • Must be able to eloquently and professionally handle any and all guest disputes and issues. Will ensure team members are informed, educated, and given the tools necessary to fulfill guest requests and avoid missed guest opportunities
  • Ability to remain educated and relay knowledge regarding THE TENNESSEAN Hotel and the city of Knoxville to fellow team members. Must ensure all team members provide guests with accurate and up-to-date information at all times
  • Will develop efficient and clear methods of logging all guest information, requests, and reservations
  • Ability to ensure security and confidentiality of guest information and internal hotel practices
  • Ability to maintain company/hotel standards
  • Ability to professionally represent “THE TENNESSEAN Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members
  • Ability to present information professionally and efficiently
  • Ability to maintain knowledge of hotel features and information (e.g., dining, babysitting, events, amenities, etc.)
  • Ability to organize information and remain educated on all aspects of THE TENNESSEAN Hotel and the city of Knoxville
17

Seasonal Concierge Agent Resume Examples & Samples

  • Provide courteous and professional service at all times
  • Provide accurate information about activities and dining in the hotel and area
  • Collect and distribute faxes during day business hours
  • Maintain good working relations with local businesses, restaurants and other hotel departments
  • Providing informative and interesting hotel tours as required
  • A minimum of two years guest service experience required
  • Knowledge of Opera System, Word, Excel, WordPerfect an asset
  • Bilingualism required
18

Front Desk Agent / Concierge Resume Examples & Samples

  • Answering main phone line, helping with questions or directing call to appropriate department
  • Greeting Members and guests by name when applicable
  • Maintain the club operations internal event schedule, working with all club departments
  • Assist with restaurant reservations and club activity sign ups
  • Assist with other desk related club activities
  • Assisst with the member dry cleaning service
  • Maintain and update club information boards daily
  • Develop social media ideas to promote club
  • Assit with updates and general information on member website
  • Assist with club activities, events and family programs when requested
19

Concierge Agent Resume Examples & Samples

  • Be part of a cohesive team with a singular focus on creating the best guest experience
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Be encouraged to demonstrate your professional passion
  • Have career growth opportunities both within Four Seasons Amman and worldwide with our company
20

Concierge Agent Resume Examples & Samples

  • Receive telephone calls from guests and potential guests and handle requests per Resort Standards
  • To initiate email and phone correspondence to future guests to assist them in creating an itinerary for their stay
  • Learn, familiarize, and sell the various properties, amenities, and services on the Resort
  • Create an overall “experience” for our guests whether in person or over the phone through use of positive language and professional courtesy
  • Act as a member of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working to sell our Resort and its amenities
  • Proficiency at using our property management system as well as other vertical application software to enhance the overall guest experience
  • Work in conjunction with various other departments including front desk, internal reservations, accounting, sales, conference services, food and beverage, housekeeping, and maintenance to ensure all procedures and policies are being met to enhance overall guest experience
  • Work in high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business (guest make up) for that day
  • Contributes to team effort by accomplishing tasks and producing results as needed
  • High School Diploma or GED, plus one year relevant experience or an equivalent combination of training, experience, and/or education
  • Must have excellent interpersonal skills and be pleasant and friendly
  • Must be able to provide excellent service to internal and external customers
  • Must have excellent oral and written communication skills
  • Must have excellent organizational skills, be attentive to detail and able to multitask with phones, emails and in-person communication
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Must be comfortable with computers and have intermediate or better basic computer skills