Concierge Agent Resume Samples

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A Glover

Anastasia

Glover

9761 Mosciski Manor

Los Angeles

+1 (555) 905 1566

9761 Mosciski Manor

Los Angeles

Phone

p +1 (555) 905 1566

Experience Experience

Dallas, TX

Concierge Agent

Dallas, TX

Windler and Sons

Dallas, TX

Concierge Agent

Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
Assist and provide directions to all Outlets customers
Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees
To log reservations, create confirmations and itineraries, provide information and be well versed on the iConcierge computer program
To assist guests with their various in-house requests through Royal Service Manager

New York, NY

Client Concierge Agent

New York, NY

Kreiger, Cassin and Ryan

New York, NY

Client Concierge Agent

Providing vital product insights and feedback from our customers to our client's Product Engineering teams
Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
Educate customers on our client's advertising processes, tools and products
Awareness of the different client internal support teams, communication channels and policies
Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices

present

Detroit, MI

Concierge, Guest Service Agent

Detroit, MI

Ziemann, Halvorson and Murazik

present

Detroit, MI

Concierge, Guest Service Agent

present

Assists with the Reservations / Revenue Management Departments
Provide Concierge service to owners
Assist owners regarding community facilities in an informative and helpful way
Ensure that all requests from owners are made possible and are followed up on
Fully understand and have knowledge of all in residence services, technology, amenities, functions and systems
Consistently offer professional, friendly and engaging service
Conduct pre-arrival and departure residence inspections

Education Education

James Madison University

Skills Skills

Excellent communication skills
Ability to maintain high productivity standards
Self-motivated
Results-oriented
Persuasion skills
Fluent in English both written and verbal
Knowledge of the Internet and e-mail systems
Excellent verbal and written communication skills
1 year of Call Center experience or related experience
Excellent Compensation (Commission + Hourly)

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Client Concierge Agent Resume Examples & Samples

Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
Educate customers on our client's advertising processes, tools and products
Manage customer page education, questions, compliance and product related issues
Ability to identify trends and solve problems facing multiple customers
Providing vital product insights and feedback from our customers to our client's Product Engineering teams
Awareness of the different client internal support teams, communication channels and policies
Awareness of client (ad) products, tools and platform
Fluency in German and English is essential
Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
Ability to empathize with customer situation and meet targets
Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
Ability to manage multiple projects while maintaining strict attention to detail
Ability to follow processes
Self-learner interested in both the how and the why
Ability to prioritize effectively according to changing circumstances
Ability to collaborate and work effectively on a team
Good communication skills at all levels in an organization
Client focused and solutions oriented
Good problem solving and analytical skills
Excellent communication skills: verbal, written, listening skills

Concierge Agent Resume Examples & Samples

Persuasion skills
Fluent in English both written and verbal
Knowledge of the Internet and e-mail systems
Must be detailed oriented, with excellent organization skills, be self motivated and have ability to multi-task
1 year of Call Center experience or related experience

Concierge Agent Resume Examples & Samples

Welcome all guests with a smile and maintain a professional approach at all times
Maintain a professional and courteous attitude towards all guests
Have a throughout Knowledge with Check-in and check-out procedures, rooms type, location and rates
Be familiar with the hotel services and hours of operations
Be aware of ongoing functions and meetings
Be familiar with the city events
Be familiar with all local attractions, hotels, restaurants, etc.
Supervise all activities of concierge/business centre according to the posted rates and charge these accordingly
Check all arrivals with airport pick-up requests and arrange Limousine
Call departures of the day, confirm departure time and offer Limousine drop-off
Confirm guest’s flights and make sure it’s kept in a safe place
Promote and Up Sell Limousine and Chauffeur services
Insure Business Centre and Concierge Desks are kept clean and tidy at all times
Always quote the guest a price before processing with the service
Follow all Accounting procedures as established by hotel policy
Follow all Front Office procedures as related to faxes and messages
Assist and provide directions to all Outlets customers
Be fully aware of all safety and emergency procedures
Be security conscious at all times, inform manager of anything suspicious
Maintain high standards of personal hygiene and wear proper uniform
Perform any reasonable request as directed by management
Actively participate in the Quality improvement process
Maintain close working relationships with other departments
Assist sales in monthly mailings

Concierge Agent Resume Examples & Samples

Offer assistance to all guests in making reservations and arrangements for travel, dining and activities
Liaise with regional concierge desk staff
Prepare special billing, flower order and room service order forms
Be responsible for a personal cash float
Inform staff and guests of activity/dining opening/closing and seasonal changes
Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
Other reasonable duties as assigned
Extensive knowledge of the hotel and surrounding areas
Must be able to function efficiently in a non-supervised environment

In-house Marketing Agent / Sales Concierge Resume Examples & Samples

Ability to act fairly with fellow teammates
Energetic, outgoing and courteous personality
Must have good phone skills
Previous experience in following position are helpful: sales, retail, customer service, timeshare hospitality, promotional marketing, server, bartender, host, door to door sales

Concierge Agent Resume Examples & Samples

Develops a strong knowledge of the hotel's facilities and services and of the surrounding community
Provides guests with information about attractions, facilities, services, and activities in or outside the property
Makes guest reservations for air or other forms of transportation when requested
Obtains necessary itinerary tickets
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities
Write, and understand the primary language used in the workplace
Must be able to speak and understand the primary language used by the guests who visits the hotel
1-2 year Concierge experience in luxury hotel

Concierge Agent Resume Examples & Samples

Supervises and participates in all activities related to the Front Desk and the information desk
Ensures that all guests receive a warm and courteous welcome upon check in
Acts as Night Manager during his shift
Ensures that room changes are posted accurately by Night Auditor
Checks and clears all discrepancies encountered during the night audit function
Ensures that billing instructions are accurate and clear
Handles complaints with immediate action through follow up
Attends to all guest's needs inquires and requests
Maintains and controls usage of registration card
Acts as a sales person in order to maximize room revenue

Concierge Agent Resume Examples & Samples

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Must have a previous experience in a luxury, fast paced environment

Concierge, Guest Service Agent Resume Examples & Samples

Identify and anticipate owners’ needs and ensure personalized service is provided
Deliver a warm and seamless arrival and departure experience, inclusive of check in and check out, cashier, etc
Provide Concierge service to owners
Assists with the Reservations / Revenue Management Departments
Ensure that all requests from owners are made possible and are followed up on
Fully understand and have knowledge of all in residence services, technology, amenities, functions and systems
Assist owners regarding community facilities in an informative and helpful way
Conduct pre-arrival and departure residence inspections
Maintain cleanliness of arrival area, club house, plaza, equipment, etc
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsolft Window applications an asset
Ability to focus attention on owner needs, remaining calm and courteous at all times

Concierge Agent Resume Examples & Samples

Welcome the guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled
Facilitate and oversee all tours that are disqualified by the sales center, interview the guests, and determine whether the tour is a true disqualified tour
Assist guests with inquiries relating to the package that they have purchased
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
Assist management with special projects relating to customer service
Confirm a specific percentage of all leads for the following month
Must have excellent written and verbal communication skills
Good organizational skills and detail orientated
Timeshare and guest relations background preferred

Concierge Agent Resume Examples & Samples

To provide a courteous and professional service at all times, utilizing our Service Promise Essentials to turn moments into memories for our guests
To provide correct information about dining and lounge areas and all other hotel related services
To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
To assist guests with their various in-house requests through Royal Service Manager
To assist guests with Dining information and reservations through our Open Table Concierge reservation system
To assist guests with Spa information and reservations through our Spa Soft reservation system
To assist guests with golf tee times facilitated through the golf computer system
To log reservations, create confirmations and itineraries, provide information and be well versed on the iConcierge computer program
To assist with any special requests the guest may have
Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
Proven track record providing excellent guest service
Member of Les Clefs d’Or is an asset
Second language is an asset
One year of experience at the Front Reception or Guest Services is an asset

Agent Experience Concierge / Office Manager Resume Examples & Samples

Updates and maintains database of educational materials
Manages office schedule, coordinates, and sets up for meetings, classes, and on-site events as needed
Provides regular administrative support for education team
Greets and welcomes visitors to the office, directing them to the appropriate location and announcing arrivals
Answers front desk phone, screens and directs calls, takes messages, and provides information for callers
Assists visitors by answering basic questions regarding class and meeting times
Performs general admin duties, such as typing, filing, copying, faxing, mailing, scheduling
Orders, maintains, and restocks office supplies
Maintains office equipment, including copier, fax machine, etc. and schedules repairs if needed
Keeps conference rooms, classrooms, and common areas tidy and organized

Concierge Agent Resume Examples & Samples

High School graduate or G.E.D. equivalent required
Post secondary training in hospitality management is an asset, preferred
Must be able to read and write and understand oral and written instructions
Must possess a valid, unrestricted, and insurable Michigan Driver's License in good standing (three or fewer points)
Must always be clean, neat, and professional in appearance
Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers
Must demonstrate and always use customer friendly demeanor and etiquette
Highly trustworthy and able to deal with confidential information
Strong knowledge of local community, area, and region
Three years customer service experiences
Hospital experience preferred
Computer proficiency including email and database management skills

Concierge Agent Resume Examples & Samples

Provide exceptional customer service by welcoming all patients and their families and by providing information and assistance to ensure that the patients’ needs are addressed in a prompt and professional manner – this is accomplished through daily visits on all new admissions
Acquaint patients, families, and visitors with Hospital support services to include, but not limited to, in room interactive Get Well Network service, information desks, food service, nursing stations, retail business, and wellness center
Identifies, documents and attempts to resolve on a timely basis, patient complaints received through personal, verbal, and written communications that are related to the hospital’s interest and concern in quality patient care
Consults with HFWBH staff, physicians and departments in order to investigate the validity or cause of complaints. Refers various complaints to the departmental director or managerial personnel to assist in the resolution of challenges
Coordinate with clinical staff any requests from patients or families that impact patient care
Assist with way-finding and escort patients and visitors to various areas of the hospital
Collects data and information about patients including preferences, (likes and dislikes), hobbies, interests, patient care concerns, needs and problems. Makes recommendations and develops a plan to fulfill unexpressed wishes and needs of the patients
Oversee family sleep rooms including reservations, distributing keys, and housekeeping
Coordinate any special order goods as needed to meet culturally diverse populations, i.e. kosher, hallal, vegetarian
Coordinate pet therapy visits for patients who request this service
Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems as necessary
Works collaboratively with customers and supervision while promoting a team orientated, customer focused environment
Ability to use telephone effectively and in a courteous manner
Responsible for informing leader/supervisor or manager of any changes or restrictions in driving license privileges
Responsible for all equipment and supplies necessary to perform job
Perform other related duties as assigned or required
Post-secondary training in hospitality management is an asset, preferred
Must possess a valid, unrestricted, and insurable Michigan Driver’s License in good standing (three or fewer points)
Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers. Must demonstrate and always use customer friendly demeanor and etiquette. Highly trustworthy and able to deal with confidential information
Three years customer service experiences. Hospital experience preferred

Concierge / Front Desk Agent Resume Examples & Samples

Eyes and ears of the lobby areas. Provides information to guest inquiries
Owning all guest requests pertaining but not limited to dining reservations, car transportation, spa appointments, concert tickets, nightclubs, etc
Excellent verbal & written communication skills with guests and co-workers
Creating and maintaining relationships with surrounding businesses and restaurants
Is familiar with all outlet operating hours and facilities that the hotel provides
Is familiar with and adhere to all policies and procedures as pertaining to position, and policies specified in the Morgan’s Hotel Group employee handbook
Adheres to all safety and emergency procedures and precautions
Ensuring that each and every guest has a fantastic stay
Ensure that our Stage is always set and that our Players utilize their script and improvising
Providing services above and beyond expectation

Concierge Services Agent Resume Examples & Samples

Ability to communicate clearly, effectively, and pleasantly in English
Office management computer skills; Type at least 45 wpm
Minimum 1 year hospitality experience preferred
Minimum 1 year previous front desk, call center, and/or reservations experience preferred
Minimum 1 year previous supervisory experience (Concierge Service Manager)
Must possess and consistently demonstrate all “skills” listed below
Ability to schedule and staff department in accordance with business demands. Must approve all schedules for Concierge Services Team
Must work closely with the Guest Services Team and Management in order to create guest loyalty and personalize every guest stay
Responsible for developing STO’s to utilize in orientation and trainer certifications
Must be able to eloquently and professionally handle any and all guest disputes and issues. Will ensure team members are informed, educated, and given the tools necessary to fulfill guest requests and avoid missed guest opportunities
Ability to remain educated and relay knowledge regarding THE TENNESSEAN Hotel and the city of Knoxville to fellow team members. Must ensure all team members provide guests with accurate and up-to-date information at all times
Will develop efficient and clear methods of logging all guest information, requests, and reservations
Ability to ensure security and confidentiality of guest information and internal hotel practices
Ability to maintain company/hotel standards
Ability to professionally represent “THE TENNESSEAN Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members
Ability to present information professionally and efficiently
Ability to maintain knowledge of hotel features and information (e.g., dining, babysitting, events, amenities, etc.)
Ability to organize information and remain educated on all aspects of THE TENNESSEAN Hotel and the city of Knoxville

Seasonal Concierge Agent Resume Examples & Samples

Provide courteous and professional service at all times
Provide accurate information about activities and dining in the hotel and area
Collect and distribute faxes during day business hours
Maintain good working relations with local businesses, restaurants and other hotel departments
Providing informative and interesting hotel tours as required
A minimum of two years guest service experience required
Knowledge of Opera System, Word, Excel, WordPerfect an asset
Bilingualism required

Front Desk Agent / Concierge Resume Examples & Samples

Answering main phone line, helping with questions or directing call to appropriate department
Greeting Members and guests by name when applicable
Maintain the club operations internal event schedule, working with all club departments
Assist with restaurant reservations and club activity sign ups
Assist with other desk related club activities
Assisst with the member dry cleaning service
Maintain and update club information boards daily
Develop social media ideas to promote club
Assit with updates and general information on member website
Assist with club activities, events and family programs when requested

Concierge Agent Resume Examples & Samples

Be part of a cohesive team with a singular focus on creating the best guest experience
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Be encouraged to demonstrate your professional passion
Have career growth opportunities both within Four Seasons Amman and worldwide with our company

Concierge Agent Resume Examples & Samples

Receive telephone calls from guests and potential guests and handle requests per Resort Standards
To initiate email and phone correspondence to future guests to assist them in creating an itinerary for their stay
Learn, familiarize, and sell the various properties, amenities, and services on the Resort
Create an overall “experience” for our guests whether in person or over the phone through use of positive language and professional courtesy
Act as a member of a team, to accomplish the goal of providing an excellent customer service experience for our guests while also working to sell our Resort and its amenities
Proficiency at using our property management system as well as other vertical application software to enhance the overall guest experience
Work in conjunction with various other departments including front desk, internal reservations, accounting, sales, conference services, food and beverage, housekeeping, and maintenance to ensure all procedures and policies are being met to enhance overall guest experience
Work in high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business (guest make up) for that day
Contributes to team effort by accomplishing tasks and producing results as needed
High School Diploma or GED, plus one year relevant experience or an equivalent combination of training, experience, and/or education
Must have excellent interpersonal skills and be pleasant and friendly
Must be able to provide excellent service to internal and external customers
Must have excellent oral and written communication skills
Must have excellent organizational skills, be attentive to detail and able to multitask with phones, emails and in-person communication
Must be able to work a flexible schedule including nights, weekends and holidays
Must be comfortable with computers and have intermediate or better basic computer skills