Front Office Agent Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the front office agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Parisian

Cornelius

Parisian

25980 Carter Terrace

New York

+1 (555) 294 9545

25980 Carter Terrace

New York

Phone

p +1 (555) 294 9545

Experience Experience

Philadelphia, PA

Front Office Agent

Philadelphia, PA

Walsh Group

Philadelphia, PA

Front Office Agent

Maintain a clean work area
Perform related duties and special projects assigned
Ensure front desk work area is kept clean and in an orderly state at all times
Cash hotel guests’ personal and travelers checks and assist with currency exchange
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Assist guests regarding hotel facilities in an informative and helpful way
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

Boston, MA

Overnight Front Office Agent

Boston, MA

Hane-Ziemann

Boston, MA

Overnight Front Office Agent

Responding to guest inquiries,
Processing forms of payment,
Confirming reservations,
Other assigned duties
Perform the audit balances and prepare all reports for audit in an orderly fashion
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Assist guests with safe deposit boxes

present

Boston, MA

Front Office Agent / Supervisor

Boston, MA

Kihn LLC

present

Boston, MA

Front Office Agent / Supervisor

present

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner
Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
Assist in the preparation and checking of the rate manual
Diploma in Hotel Management or Tourism Management
Perform other duties as requested by management
Performs the audit balances and prepares all works for audit in an orderly fashion

Education Education

Bachelor’s Degree in Hospitality

California State University, Northridge

Bachelor’s Degree in Hospitality

Skills Skills

Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards

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Front Office Agent Resume Examples & Samples

Check all arrivals list, contain the best possible guest service standard
Prepare the concerned information and guest correspondence to ensure completely checking in
Register all arrival guests correctly as required by law And manual update the guests history in file as present
Answering the guest questions and requirement during their stay
Prepare the concerning guest correspondence to ensure cashiering correctly upon guest departure
Ensure cash equivalents are accounted for and balanced at the beginning and end of each shift

Front Office Agent Resume Examples & Samples

Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
Obtains assigned bank and ensures accuracy of contracted monies
Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards
Maintains confidentiality of guest information and pertinent hotel data
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service
Proof of authorization/eligibility to work in the United States
High school Diploma or equivalent preferred
Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form
Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
Availability to work varied shifts, including weekends and holidays
Front desk experience in a four or five star hotel/resort preferred
Candidate must possess a stable job history and be able/willing to work all shifts upon start date
One year continuous face-to-face guest service experience, preferably in a high-end customer service environment
Possess the ability to reflect a professional image
Previous experience with LMS and PC software programs (MS Word, Excel), basic typing skills, excellent guest service skills are strongly preferred
Must be able to maintain a positive/upbeat personality at all times in order to assist guests with questions, directions, check-in/ check-outs, and other information regarding the Hotel/Casino to help create an Unmatched Guest Service experience
Strong technical/reservation systems experience preferred
Six months previous cash handling experience required, preferably in a high-end hotel/casino environment
Must be able to stay calm and maintain a positive image when dealing with highly stressful situations involving guest disputes and check-in/check-out procedures
Bi-Lingual in a second language other than English is preferred, but not required
Actively seek opportunities to up-sell, illustrating the benefits of particular suite types that would best suit the guest's needs
Full comprehension of the English Language is required along with strong verbal and written communication skills
Maintain physical stamina and proper mental attitude to work effectively with guests, management, team members, and outside contacts while under pressure, meeting deadlines, and working extended hours as required

Front Office Agent Resume Examples & Samples

Prior service experience is preferred
Must have good computer skills
Must be able to work a flexible schedule, including weekends, holidays and some overnights

Front Office Agent Resume Examples & Samples

Strong computer skills
Ability to multitask, stay organized and handle difficult situations
Open availability including mornings, afternoons, evenings, weekends and holidays

Franchised Front Office Agent Resume Examples & Samples

Knowledge of Spanish (native) and English languages
Excellent communication skills (multi-lingual preferred)
Knowledge of PMS Opera & Marsha
Passion for hotel industry with focus on customer satisfaction
Qualifications and learning experiences in "Hospitality and Hotel Management" area (preferred)

Front Office Agent Resume Examples & Samples

Computer skills such as Hotel POS, Excel, Powerpoint, and Word preferred
Ability to perform tasks with minimal supervision
Must be able to work a flexible schedule, including Holidays, Weekends and Overnight shifts

Front Office Agent Resume Examples & Samples

Refined verbal communication and written skills
Must have physical stamina to stand for long periods of time
Must have previous customer service experience, preferably in a hotel environment
Enjoy meeting and conversing with others
Passionate about providing exceptional guest service in a fast paced environment
Must be proficient in general computer knowledge
Must have flexible availability: mornings, afternoon, evenings, overnights and weekends

Front Office Agent Resume Examples & Samples

Register and room all guest arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
Maintain cashier float and ensure accurate daily report of all money received
Cash hotel guests’ personal and travelers checks and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Attend to guests’ request of using the service of safety box at all times
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
Ensure that the guests depart the hotel with a positive impression of hotel service
Perform the audit balances and prepare all reports for audit in an orderly fashion
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure front desk work area is kept clean and in an orderly state at all times
Is fully aware of the Credit policy
Adhere to OH&S policies and procedures
Perform related duties and special projects assigned
Strong written and verbal communication skill in English
Able to develop rapport with and gain support from Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to promote positive relations with all guests and patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Post Secondary Education or relevant qualifications in Hotel Management
Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Roving Front Office Agent Resume Examples & Samples

Previous hotel front office experience preferred
Previous consistent customer service experience required
Must have excellent verbal and written communication skills and organization skills
This position requires a considerable amount of standing

Front Office Agent Resume Examples & Samples

Must possess exceptional verbal and written communication skills
Previous high-volume customer service experience is required, preferably in the hospitality industry
Previous work-related cash handling experience is required

Front Office Agent Resume Examples & Samples

College degree or pursuing a college degree preferred
An open and flexible schedule that includes: morning, afternoon, evening, weekend and holiday shifts
Prior Front Office or Customer Service experience preferred

Front Office Agent Resume Examples & Samples

Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Manage, resolve or escalate any and all Guest complaints quickly
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

Front Office Agent / Guest Service Resume Examples & Samples

Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in fast paced position with guest interaction
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e. Word, Excel, etc

Front Office Agent Resume Examples & Samples

Must be available to work various shifts including weekends and holidays (mornings, afternoons and especially graveyard shifts)
MUST be available to work the Graveyard shifts
Must possess a keen eye for details
Must have previous cash experience
Must be able to adapt and work in a diverse culture and environment
Must be able to interact with a diverse group of individuals
Must have proven experience in making quick and efficient decisions
Must have ability to upsell
Must be proficient in computers (Opera, Microsoft Office, Fidelio, etc)
Previous experience with Opera and Fidelio is an asset
Must have the ability to lift a moderate amount of weight
Must be legally entitled to work in Canada

Front Office Agent Resume Examples & Samples

Must have the ability to multi-task in a fast paced environment
Must be available and willing to work weekends and holidays
Must be available and willing to work a flexible schedule

Front Office Agent Resume Examples & Samples

Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Front office experience and knowledge of front office/reservations systems preferred
Have access to a robust benefit package that includes: Medical, 401k plan, paid vacation, and complimentary stays at other Four Seasons Hotels and Resorts

Front Office Agent Resume Examples & Samples

Post charges to guest accounts: room service, food, liquor and telephone
The listed items may not be the only duties performed in this position - there will be other duties as assigned
Knowledge of basic accounting and city attractions
Ability to make change quickly and accurately
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests

Front Office Agent Resume Examples & Samples

Provide full administrative support for Sales offices
Manage and maintain database of Sales accounts
Answer and direct phone calls to appropriate persons. Handle phone inquiries for Sales staff
Liaison between National Sales office and field sales offices
Manage and keep current all sales information to include sales roster, Extranet sales related items, STARS lead referral program
Log, route, and track invoices for payment for all Sales budget expenses, and Sales staff expense reports
Order office supplies for Sales office
Organize routing of company trade show booths
Schedule sales appointments for sales events and sales calls
Compilation and distribution of all leads from sales events and trade shows
Considerable knowledge of clerical policies and procedures
Possess exceptional oral and written communication skills

Front Office Agent Resume Examples & Samples

Check- In und Check-Out
Empfang, Beratung und Betreuung der Hotelgäste
Reservierungshandling
Telefon und E-Mailschriftverkehr bearbeiten

Front Office Agent Resume Examples & Samples

Handles all activities relating to guest accounts, receiving and filing of checks, posting, mail & information services, cashiering procedures, foreign exchange, payment/settlement of guest accounts, room blocking and inventory, guest check-in and check-out, room transfers and other guest requirements
Provide guests with up to date information at all times
Ensures guest satisfaction is achieved through guest recognition and prompt attention

Front Office Agent Resume Examples & Samples

Ensure that quality is maintained on all items laundered
Tend the laundry machines: cleaning and drying sheets, pillow cases, towels, napkins and tablecloths
Sort, fold and stock clean linen and terry
Maintain the cleanliness of the laundry room and inspect the restrooms for supplies and cleanliness
Deliver linen to room attendants
Ability to operate standard laundry equipment: washers, dryers, mangle

Front Office Agent Resume Examples & Samples

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Handling objects, products and computer equipment

Front Office Agent / Supervisor Resume Examples & Samples

Experience in a hotel or a related field preferred
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner
Follow all cash handling and credit policies
Flexible and long hours sometimes required, including the Night Auditor shift
Monitor Hotel business levels and direct associates to areas needing assistance
Plan, assign and direct work associates
Check in with each department and discuss with manager or supervisor of the day's activity: Occupancy, late check outs, arrivals, VIP's, credit issues, employee breaks, closing duties
Respond to emergency situations and work with local authorities
Monitor and ensure that all cashiering procedures comply with accounting policies and standards
Ensure that the highest level of guest service in maintained at all times by Hotel standards
Must be have basic knowledge of Computer operation
Must have great written and interpersonal skills
Ability to adapt to fast pace and demanding environment while maintaining exceptional Customer Service
Strong problem solving and decision making ability with resolution
Must be flexible with shift coverage including overnights
Ability to communicate through email professionally and with correct grammar
Responsible for writing a MOD report at the end of shift

Front Office Agent Resume Examples & Samples

Post charges to guest accounts: room service, food, liquor and telephone.Monitor the quality and consistency of all food served from the buffet
Prepare proper food quantities based on forecasted room counts
Coordinate removal and proper storage of all food and decorations from the buffet line
Maintain food at proper temperature
Keep work area clean and organized
Set up, restock and maintain food preparation areas
Prepare foods in accordance with working menus and recipe cards
A passion for service; responsible for delivering personalized, above and beyond service to all customers

Front Office Agent Resume Examples & Samples

Two years of college education preferred
Two years experience in a service industry, preferably in the hospitality industry
Excellent oral and communication skills
Pleasant telephone demeanor

Front Office Agent Resume Examples & Samples

Follows consistent phone etiquette practices
Directs calls to guest rooms, staff or departments through the PBX system
Logs and delivers all wake-up call requests
Acts as an ambassador for our hotel and community by providing information about hotel services and local amenities to guests
Responsible for booking dining reservations and providing information to our guests in regards to dining options and hours
Required to monitor the emergency systems in the hotel and respond appropriately
Dispatch service calls through our Royal Service Software for all key departments in the hotel
To be fully aware of and adhere to health and safety, fire and bomb threat procedures
Update directory information as required in front office software and lists
Post-secondary education an asset
Good hearing and a clear telephone voice
The ability to work quickly and accurately under pressure
Able to communicate fluently in spoken and written English
Advanced computer and keyboard skills
Excellent customer care skills
The ability to deal with difficult calls in a calm and professional manner
Fluency in a second language an asset
Must be available to work shift work including late evenings and overnight

Front Office Agent Resume Examples & Samples

Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Process reservations following hotel reservations policy
Ensure all reservations are accurately actioned within the same working day
Assist in the preparation and checking of the rate manual
Check and update, as necessary, rates in the computer system
Maintain a positive selling approach to maximize yield in both occupancy and rates
Assist with car/hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms
Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual
Responding to all guest inquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest's individual requirements
Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
Be proactive in the services concierge offers, follow up all reservations, bookings, and recommendations to ensure quality and guest satisfaction is at the optimal level
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority

Front Office Agent M/W Resume Examples & Samples

Vocational diploma or degree in hospitality - food & beverage
Fluent in the national language, business English
Dynamic
Sales oriented
Copes well under pressure
Strong sense of ethics
Autonomous and sense of responsibility

Front Office Agent Resume Examples & Samples

Must have full open availability from Memorial Day to Labor Day
Must be available to work weekends, holidays and overnights
Must be available to work Memorial Day weekend, 4th of July weekend and Labor Day weekend

Front Office Agent Resume Examples & Samples

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
Converts foreign currency at current posted rates
Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and
Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error
Ability to prioritize and organize workload to ensure deadlines are met

Front Office Agent Resume Examples & Samples

Ensure that the guest service is excellent so that he/she will return to the hotel
Update Guest history
Know the pricing policy of the hotel
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible
Inform the guest of all the conditions related to their stay in the hotel
Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels

Front Office Agent Resume Examples & Samples

Empowered to make decisions that directly affect the guest’s experience in a positive fashion
The front desk will be staffed to provide services 24 hours a day 7 days a week
Guest orientation of the local area and the Lodge facilities
Preparation and hand out of name tags, parking passes, and other orientation information
Coordinate reservations for guest transportation
Full understanding and utilization of the property management system
Familiarization with night audit functions
Assist all guests in any way possible
Responsible for keeping the gift shop area cleaned & well stocked
Must be fluent in English language both spoken and written
Computer literate in MS Office programs; some experience with property management systems preferred
Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
Minimum of two years’ experience in a like employment

Front Office Agent Resume Examples & Samples

Answer inquires from guests regarding restaurants, transportation, entertainment, etc
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Be familiar with hospitality terminology
Have knowledge of emergency procedures and assist as needed
Handle check-ins and checkouts in a friendly, efficient and courteous manner
Use proper two-way radio etiquette at all times when communicating with other employees
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Be able to complete a bucket check, room rate verification report, and housekeeping report
Balance and prepare individual paperwork for closing of shift according to hotel standards
Maintain and market promotions and guest programs
Maintain a warm and friendly demeanor at all times
Must be able to show initiative, including anticipating guest or operational needs

Front Office Agent Resume Examples & Samples

Maintains cashier float and ensures accurate daily report of all money received
Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
Interacts with guests and individuals outside the hotel including, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Responsible and attends to guests’ requests of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal
Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains intimate knowledge of departmental standards and procedures
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Diploma in Hotel Management or Tourism Management
At least 6 months experience in guest service or customer service
Experience in Front Office systems will be an advantage
Passionate about customer service
Ability to thrive in a dynamic environment
Have a vibrant personality

Temporary Front Office Agent Resume Examples & Samples

Sell, register, and assign rooms to guests
Promote hotel facilities and services
Calculate bills, collect payments and maintain cash bank according to policies
Typing and 10-key experience helpful

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